Our family (+ 2 dogs) stayed at the Residence in for 2 weeks when we were between our old house and moving into our new home. When making the reservation, we requested a room close to an exterior door so taking the dogs out would be easier. Upon check-in the staff was aware and extremely accommodating to assure our stay was comfortable for us and our pets. The housekeeping staff was extremely considerate and did a wonderful job working around a family of 5 and 2 dogs. If we chose to skip housekeeping for the day, fresh clean towels were left by our door with additional toiletries. They were always 1 step ahead of a request we probably would have made.
The only drawback was the 3 device max for Internet with both the complimentary wifi and with the purchased high speed wifi. Once a device was connected, you would have to call a toll free number to tech support to have them remove it before connecting another device. They couldn't identify the device so disconnect all so we'd start over constantly. In a 2 bedroom suite, at least 6 devices should be allowed but the tech acted as if he was providing wifi personally and wouldn't budge. We are wifi dependent for medical devices to monitor blood sugars and it became a hassle trying to connect a computer, phone or iPad once our glucose monitors were connected. The device max during an extended stay should be reconsidered or eliminated. Certainly wasn't the hotels fault and they tried to help as much as they could.
Traveller from Lake Forest
Situated in Lake Forest, this hotel is 2.9 mi (4.7 km) from Lambs Farm and 3.1 mi (5 km) from Cuneo Mansion and Gardens …More
Stayed here while in town for an event at The Mart (it's conveniently close). Great location for anything downtown. The lobby and rooftop are definitely the highlights of the hotel. Trendy and newly renovated, The Renaissance is a comfortable place to stay while in Chicago. Parking is easily accessible, friendly valet. Random note: there are little drawers labeled "Odds & Ends" near the front desk. I broke a nail, and figured how convenient that they had a drawer for "Nail Care." I grabbed the nail files, and I was taken aback when I was interagated by the gentleman at the front desk, as I began to walk away. I understand people may just take things, but isn't that the point? I felt like I had done something terrible!
Traveller from Northville, MI
This downtown Chicago high rise enjoys a prime location 3 blocks from Michigan Avenue shopping and within 1 mile of Willis …More
Hotel is lavish and historic. The lobby is beautiful. The staff are very friendly. We were invited to visit the art hall. We sneaked in to see the beautiful ballroom made famous in the movie "The Untouchables".
Traveller from Boston, MA
Located in The Loop, this romantic hotel is within a 5-minute walk of Columbia College Chicago and Grant Park. Art Institute …More
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