Ratings based on 3,783 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Indiana

Nice hotel close to shopping and theatres

Posted 30-Jul-2016
Nice hotel and staffing: request a room away from the elevator areas of each floor as they serve breakfast in the elevator area beginning at 6 am and we were awakened each morning this early; comfortable beds and otherwise very nice hotel
4out of 5
by A verified traveller from Québec, CAN

Presque parfait...

Posted 27-Jul-2016
Pros: Bien situé, chambre proper et confortable. Bon rapport Qualité-Prix
Cons: Ajouter un grille-pain sur chaque étage pour le petit-déjeuner. Remettre une carte de la ville à tous les clients.
Location: Musées, magasinage, tours d'observation, aquarium, spectacles au Soldier Field, parties de baseball, excellents restos à proximité
Bien situé au Coeur du centre ville de Chicago à quelques pas du Magnificent Mile, cet hôtel a comblé nos attentes: chambres confortables, petit déjeuner équilibré (manquait seulement une grille-pain), "Happy Hour" (5 à 8) très apprécié et une équipe aidante et acceuillante. Mon seul HIC a été une facture de 100$ CA à payer à la sortie pour des services qu'on nous avait vendu "complementary" à la base (petit-déjeuner, gym et Happy Hour). Mais nous l'avons contesté et ils ont retiré les charges...
5out of 5
by A verified traveller from Los Angeles, CA

Good location, some rooms a bit noisy. Great stay!

Posted 27-Jul-2016
Pros: The location, cleanliness, friendliness of the staff, amenities available, comfort of the rooms.
Cons: Nothing.
Location: The river is a 2 minute walk and the bean is 10 minutes walk. There are plenty of great restaurants around. You can easily rent a bike. Great views!
The hotel was at a great location in downtown, 2 minutes walk from the river. It was very easy to grab cabs, walk, bike etc. The food around was great with a lot of options. The check in process was very simple. The staff made it easy for us to check in, despite being a big group and checking in fairly late in the evening. Some of our team members were not happy with getting disabled rooms and the hotel was able to accommodate for that. The rooms were clean, comfortable, fairly quiet, with a very modern design. Breakfast in the AM is available at every floor. There was happy hour at 5:00 PM in the hotel bar everyday. I would highly recommend this hotel to any and everyone that is visiting Chicago!
5out of 5
by A verified traveller from Quebec

Bien situé, très proche de l'action

Posted 27-Jul-2016
Excellent hôtel, très propre personnel très courtois, très tranquille. Seule ombre au tableau, nous avons reçu à la fin de notre séjour une facture de 65$ (15$ par nuit) pour des "nightly fees" visant à couvrir le déjeuner, le gym et le 5 à 8 ( l'hôtel donne des jetons à l'arrivée pour des consommations) ces frais n'ont pas été divulgués clairement à notre arrivée. L'hôtel a accepté des les enlever....
5out of 5
by A verified traveller from Maryland

Wonderful customer service, a lot of nice extras!

Posted 26-Jul-2016
Pros: See above
Location: See above statement
Nice boutique hotel with excellent customer service, great access to all the major locations; such as the Navy Pier, Magnificent Mile and Millennium Park. All were within walking distance.
4out of 5
by A verified traveller

Close proximity to Michigan Avenue

Posted 25-Jul-2016
This will be my go to hotel for my future visits to Chicago.
5out of 5
by A verified traveller

Posted 24-Jul-2016
Nice clean pleasant hotel Recommend for visits to town
5out of 5
by A verified traveller

Great hotel, right in the middle of it all!

Posted 22-Jul-2016
Pros: The location was perfect, the staff was excellent and the rooms were perfect.
Location: The hotel is located in the River North area, there are countless restaurants and things to do in the area.
I can't say enough good about out stay at the Kinzie Hotel. It's in en excellent part of town and close to just about everything you would want to do in the city. It's steps away from the River Walk (Chicago River) and a few blocks from Grant/Millennium Park. There are tons of great restaurants in the neighborhood, along with a Trader Joe's for grocery needs. The front desk was very knowledgeable when it came to recommendations for restaurants, etc. The room was great; clean and spacious, with all the needed amenities (safe, refrigerator, coffee maker, full size hairdryer). The bed was very comfortable, as well. Overall, it was such an enjoyable stay, I will absolutely stay at the Kinzie again.
5out of 5
by A verified traveller from Chicago

Close to great food.

Posted 18-Jul-2016
Pros: Location. Price.
Cons: N/A
Location: Ocean Cut has great seafood and steak.
My wife and I stayed here 1 night. The room was very clean and the staff was great!
5out of 5
by A verified traveller

Great downtown hotel.

Posted 18-Jul-2016
Great location and amenities. Only complaints were a lack of natural light and l should have asked for better pillows. Overall my best downtown hotel experience in a major city. Highlights were the staff, happy hour and convenience to transportation.