Ratings based on 3,585 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice stay.

Posted 02-Feb-2016
Very nice hotel I highly recommend!!! Don't expect much for breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveller from Mount Prospect IL

Posted 28-Jan-2016
Location: Navy Pier, local shopping
The room was extremely clean and well decorated. Very comfortable weekend get away.
5 out of 5
Recommended
for Everyone
by A verified traveller from carmel, in

Great hotel close to merchandise mart

Posted 25-Jan-2016
Absolutely wonderful! Pleasant and accommodating staff and nice, clean rooms!
5 out of 5
Recommended
for Everyone
by A verified traveller from NJ

convenient location close to CTA

Posted 20-Jan-2016
Location was great. Staff were very helpful and let us know how to get around the city using public transportation. We each for two coins upon check-in that were exchangeable for happy hour drinks and snacks in the hotel's lounge area. There were free hot beverages each night and a continental breakfast served on each floor that you can bring back to your room on a tray. We loved it and would definitely stay again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jan-2016
Perfect stay. No issues. They let us check in really early, which was nice! Staff is friendly and location is good for places on the loop.
4 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Nice and clean

Posted 04-Jan-2016
The hotel was beautiful and clean .bed was a little firm for me but great for my husband. The room was off of the alley so it was very loud.we would go back the cleaning staff doesn't speak or understand English very well.the gentlemen that helped us with t h e bags was so nice and helpful.really all of the staff was great.the peppermint hit chocolate was great.the evening snacks were so nice.overall I give the hotel a 98%.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Great location, super helpful staff

Posted 03-Jan-2016
Came into the city for an overnight getaway, hotel staff was welcoming, helpful and detail minded. Room was so lovely, clean, with top line amenities. Will return for sure!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great rooms!

Posted 03-Jan-2016
Hassle free, near many bars and restaurants and an easy walk to the subway station (direct connection to ORD). the room is great! Cool couch with ottoman, great to read a book while you watch the snow falling outside. Each floor has a basic breakfast, you just bring your tray and help yourself to bagels, cereal, juice, pastries. Really cool, you eat in your room. Met many guests in their pajamas :) We had a great time, and highly recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel is very nice, good location, very large room

Posted 01-Jan-2016
Only complaint about the hotel is they don't explain all of the details when you check in. Example the charge your card $100 per night for "incidental's". No big deal just tell you about it, rather than getting an alert from your credit card company. Another issue is the "chips" some customers get. If you book thru the hotel they give you drink chips, if you book thru a third party, no chips. Again not a big deal just don't make your customers find out from the bar tender. Other than that the hotel is way above average. Very large rooms, great location, staff is friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice, great location

Posted 31-Dec-2015
The hotel staff was very helpful and friendly, the room was clean and very modern. The only complaint is rather silly since it was complimentary service. They told us they had a happy hour in the 6th floor lounge from 5-8pm. By 6pm, most of the food was gone...if you leave out a big plate of cheese, can't you put out some more crackers? Parking is ridiculously expensive, we used SpotHero to get a more reasonable price at one of the unattached garages, of which there are many nearby.