Ratings based on 4,147 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Too expensive for the quality

Posted 26-Jun-2017
We upgraded to a City View room for an extra $20. Room price ended up being $300 we were on the 6th floor. Not much of a City View. Overall price was pretty expensive compared to other options close by. Staff was super nice and helpful though.
5 out of 5
Recommended
for Everyone
by A verified traveller from West Michigan

Great location and superb staff

Posted 26-Jun-2017
We took the train to Chicago for a weekend getaway and arrived before lunch. We went directly to the hotel planning to check our bags there and walk around the city until later in the day. When we got there, they told us our room was ready--a delightful surprise! All the staff we met were extremely courteous and helpful. The room was clean and well appointed; the bed very comfortable. We will stay there again. Highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller from N

JUST PERFECT!!!!

Posted 04-Jun-2017
I stayed 4 nights at this Hotel and i don't have any complaint about. Great location, great view, very friendly staff. Very clean and spacious room, I love the design. JUST PERFECT!!
Comment from Hotel Management
06-Jun-2017 by Melissa, Hotel Management
Thank you for sharing your great experience at the Kinzie Hotel! Our guests feedback means so much and we do our best to offer excellent service, amazing location and convenient amenities to make your stay great. We hope you will come back again soon! Warm Regards, Melissa Driza Director of Front Office
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Jun-2017
I had a great stay at Kenzie. Friendly staff. Check in and check out was quick and easy.
Comment from Hotel Management
06-Jun-2017 by Melissa, Hotel Management
Thank you for your kind feedback! We at the Kinzie Hotel strive to be efficient while offering the best customer service possible. Our friendly staff are here whenever you need another great stay in Chicago. Please come back soon! Warm Regards, Melissa Driza Director of Front Office
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely and perfect location

Posted 27-May-2017
Everyone very helpful. Wonderful breakfast and evening appetizers included. Excellent location. Rooms spotless and very comfortable.
Comment from Hotel Management
06-Jun-2017 by Melissa, Hotel Management
Thank you for your kind feedback! We do our best to offer excellent service, amazing location and convenient amenities to make your stay great. Please come visit again! Warm Regards, Melissa Driza Director of Front Office
4 out of 5
Recommended
for Everyone
by A verified traveller

Quick business trip

Posted 25-May-2017
I only stayed one night, but found the Kinzie to be a nice place overall. The complimentary evening drinks/snacks was just average. Very limited offerings as far as food, drinks were standard. The complimentary continental breakfast in the elevator lobby of each floor was a nice touch. Basic muffins, bagels, coffee, tea. It worked well for a quick business trip.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

great boutique hotel

Posted 23-May-2017
very well maintained smaller hotel close to everything, very close to the chicago river & magnificent mile. The cocktail hour is very good
Comment from Hotel Management
06-Jun-2017 by Melissa, Hotel Management
Thank you for your kind feedback. At the Kinzie Hotel we aim to always offer the best costumer service possible! I'm so glad you enjoyed our cocktail hour. We hope you will come back again soon because Chicago Starts Here! Warm Regards, Melissa Driza Director of Front Office
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-May-2017
Great staffs and great service :) I have enjoyed my stay in this hotel.
Comment from Hotel Management
06-Jun-2017 by Melissa, Hotel Management
Thank you for choosing to stay at the Kinzie Hotel! Our friendly staff here always aim to offer the best costumer service possible. We hope to see you back soon, after all, Chicago Starts Here! Warm Regards, Melissa Driza Director of Front Office
5 out of 5
Recommended
for Everyone
by A verified traveller from Monterey, CA

Convenient River North location

Posted 20-May-2017
Pros: Everything
Cons: More receptionists to speed check-in
Location: Museum of Broadcast Communication, Andy's Jazz Club, the River, Maggianos, Tortoise Club
Excellent - enjoyed the happy hour and all the amenities in the room and the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Gem of a hotel

Posted 20-May-2017
This hotel is really special. Great location, incredible staff (every person!), very comfortable. It is a 5 star hotel without the 5 star price.
Comment from Hotel Management
06-Jun-2017 by Melissa, Hotel Management
Thank you for your kind feedback! Along with our convenient location, our friendly staff always strive to ensure that every guests stay is a wonderful one! Please come visit again soon, Chicago Starts Here! Warm Regards, Melissa Driza Director of Front Office