Ratings based on 3,988 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jan-2017
Lovely hotel in a great location within walking distance of downtown attractions, cta transport and bars/restaurants. Room clean and comfortable. Even though we were facing out onto a busy street the room was still quiet. Continental breakfast made a good start to the day and tokens for the bar was an added bonus! Good gym facilities. Helpful staff who always welcomed us back to the hotel after a day out. Would definitely recommend!
5out of 5
Recommended
for Everyone
by A verified traveller

Very comfortable hotel.

Posted 15-Jan-2017
This is a clean, comfortable, modern hotel. The continental breakfast on every floor set up by the elevators is a nice touch. My daughter and I came here for a shopping trip in January. On a cold day, you will want to take a cab to Michigan Avenue stores. That's the only drawback.
5out of 5
Recommended
for Everyone
by A verified traveller

Kinzie hotel, an excellent place to stay in Chigao

Posted 11-Jan-2017
Nice rooms, excellent customer service, fair price, fantastic location downtown Chicago! Highly recommended!
2out of 5
by A verified traveller from Chicago

Nice location. Everything else was normal.

Posted 09-Jan-2017
The experience was fine. However, "nightly service charge" definitely rubbed me the wrong way. After receiving a sheet of paper slid under my door the morning of check out, I immediately went downstairs to ask about this "charge". The representative explained to me that it was a separate charge for the so called "complimentary" amenities you offered: breakfast, wifi, etc. What I got from our conversation was these complimentary amenities are not really complimentary. They are only considered that because at the time they are free, but then you charge your guests for them the following morning. Very disappointing and misleading.
Comment from Hotel Management
16-Jan-2017 by Melissa, Hotel Management
Hi Jordan, thank you for taking the time to share your experience. We are disappointed to learn the nightly service fee was not properly explained prior to your arrival. The information is mentioned both on the Expedia website as well as all guest confirmations. We want to ensure that we are transparent and that all guests have the information necessary to make an informed booking decision. We greatly appreciate your patronage and hope to welcome you back to Kinzie Hotel in the future. Warm Regards, Melissa Driza Director of Front Office
4out of 5
Recommended
for Everyone
by A verified traveller from Miami

Very pleasant stay!

Posted 09-Jan-2017
Nice staff, new and clean room and bathroom, complimentary snacks and drinks from 6 to 8 pm, several good restaurants in a 2 block radius, fair continental breakfast. Only negative thing is that there is no hotel restaurant.
5out of 5
Recommended
for Everyone
by A verified traveller from Appleton, WI

Wonderful Experience!

Posted 08-Jan-2017
Everything we had hoped for. Staff was friendly and helpful, room was clean and roomy, and the evening happy hour and breakfast were a bonus.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Jan-2017
Bom hotel, padrao boutique com otima localizaçao, recomendo
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in downtown

Posted 31-Dec-2016
Lovely room, fantastic happy hour, great location - would definitely stay here again
5out of 5
Recommended
for Everyone
by A verified traveller

Great and friendly service

Posted 31-Dec-2016
Very nice boutique hotel. We visited with our dog and the staff was extremely welcoming. Highly recommended, especially if traveling with a pet.
5out of 5
Recommended
for Everyone
by A verified traveller from Middleton, Wi

Posted 29-Dec-2016
Kinzie is our favorite hotel. Always a great stay with great staff and "extras". Love the continental breakfast on each floor for greater ease of use. Very complete offerings. Extra perk of complimentary happy hour is always a great way to start an evening, with quality drinks and appetizers. Great location too!