Ratings based on 4,085 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveller from Winnipeg, Manitoba, Canada

Central location and comfortable

Posted 26-Apr-2017
Pros: See above
Cons: None
Location: Good restaurants, city tours, Institute of Art, River walk.
The hotel is centrally located and near bus and rail routes. Taxis are usually present in front of the hotel. and affordable. Our room was spacious and beds comfortable. We had a relatively large room with two queen-sized beds at a reasonable rate. The hotel offers a free breakfast from 6 to 9AM and an evening reception (5-8PM) with tasty snacks and beverage. The first drink is free! The staff at the front desk, door, and cleaning were friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas

Downtown Ease

Posted 23-Apr-2017
People are uneven at the front desks. Some are interested and curious in your questions Some are just taking up time and space, waiting for lunch or end of shift! You (mgmt) hired them, you finish this survey!
5 out of 5
Recommended
for Everyone
by A verified traveller from Marquette, MI

Spacious Rooms

Posted 20-Apr-2017
I stayed one night in the middle of the week. The staff was gracious and helpful. My room was very spacious, much roomier than I expected for the price. And it was quiet! The hotel itself is easy to find and conveniently located. I will definitely stay there again.
Comment from Hotel Management
22-Apr-2017 by Melissa, Hotel Management
Thank you for staying at Kinzie and reviewing us! We are thrilled you had an amazing experience with the staff and the room and location worked out perfect! We will see next time. Warm regards, Melissa Driza Director of Front Office
1 out of 5
by A verified traveller

be aware of hidden fees and double charges

Posted 19-Apr-2017
they charged me for an extra night although i stayed for less than 12 hours. also there are additional charges not shown in the original price. never staying there again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Quick stay in town.

Posted 11-Apr-2017
Pros: Location and clean.
Cons: N/A
We felt we had good value for our money with this hotel. Well located close to many amenities. Valet parking seemed excessive but comes with the territory I guess.
Comment from Hotel Management
16-Apr-2017 by Melissa , Hotel Management
Thank you so much for your fantastic review! We are so glad you got a chance to enjoy Chicago during your stay, we are looking forward to helping you explore the windy city next time you are in town! Warm regards, Melissa Driza Director of Front Office
4 out of 5
Recommended
for Everyone
by A verified traveller from a

Great hotel in a good location

Posted 09-Apr-2017
Helpful staff. Clean hotel . Great location. Always had hot tea in the front lobby during the afternoon after a long day, my absolute favorite
Comment from Hotel Management
16-Apr-2017 by Melissa , Hotel Management
It was so nice to read your wonderful review! It's so nice to hear that you enjoyed having the tea, it's one of our favorite treats as well! We can't wait to help you explore the Windy City on your next trip. Warm regards, Melissa Driza Director of Front Office
5 out of 5
Recommended
for Everyone
by A verified traveller from Stillwater MN

Perfect.

Posted 05-Apr-2017
Pros: As mentioned above, the light and contemporary feel, the friendliness of the staff, the absolute cleanliness, and breakfast!
Cons: Can't think of any improvements.
Location: Had dinner at the Sienna Tavern, which was very good. Attended market at the Merchandise Mart which was just three blocks away, so convenient.
Absolutely impressed with the Kenzie. Arrived early and were grateful to be able to check in right away. Staff were friendly and helpful. Rooms were light, contemporary, very European, impeccable. Loved the availability of a breakfast buffet just around the corner. We will certainly be back!
Comment from Hotel Management
16-Apr-2017 by Melissa, Hotel Management
Thank you so much for you for fantastic review! We are so thrilled to here how much you enjoyed the amenities and staff at the hotel as well as our central location downtown! We are so excited to have you as our guest again! Warm regards Melissa Driza Director of Front Office
5 out of 5
Recommended
for Everyone
by A verified traveller from Cdmx

Great location & staff

Posted 05-Apr-2017
Really great facility nice staff attitude. Strategic location....
Comment from Hotel Management
16-Apr-2017 by Melissa , Hotel Management
Thank you so much for your wonderful review! We look forward to having you stay with us again. Warm regards, Melissa Driza Director of Front Office
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 03-Apr-2017
We had a very nice stay at the Kinzie. Great location, comfortable room, beautiful decor, and friendly helpful staff. We enjoyed the cocktails at happy hour and breakfast on each floor!!
Comment from Hotel Management
16-Apr-2017 by Melissa, Hotel Management
It was so wonderful to read your review! We are thrilled you were truly able to enjoy all of the amenities of the hotel! We look forward to your next stay with us. Warm Regards, Melissa Driza Director of Front Office
5 out of 5
Recommended
for Everyone
by A verified traveller

St Patty's celebration

Posted 14-Mar-2017
Pros: We especially enjoyed the hospitality room every evening- and the daily breakfast was nice as well
Cons: I would have enjoyed a small table and two chairs in my room so we could enjoy our breakfast better.
Location: House of Blues close by as well as several bars and pubs. We were within walking distance to Michigan Ave. Loved the location!
We enjoyed the location. The room was clean and had all the extras. Staff was very nice and helpful. Housekeeping was very good.
Comment from Hotel Management
17-Mar-2017 by Melissa, Hotel Management
Hi Bob! So glad you loved the hotel amenities and location! You should check out booking a suite on your next stay to have a sitting area and some extra space in the room. They are lovely and I think you would enjoy. Looking forward to your next visit and thank you for the great review! Warm regards, Melissa Driza Director of Front Office