Ratings based on 3,668 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Feb-2017
Second time here! Love it!! Comfortable, great service, beautiful hotel in great location!
4out of 5
Recommended
for Everyone
by A verified traveller

Great location good room great decor

Posted 21-Feb-2017
Nice decor many beautiful rooms, just wish the bar was better. Other than that a great hotel.
4out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Posted 21-Feb-2017
Beautiful lobby. Sparkling bathroom. Nice decor all around. Train noise all night from El next to Hotel. Checkout girl was snotty. Hotel is a 10 minute walk from Metra. Grab and go turkey sandwich from Allegro Bar was awful for $13. $6 for a 34 oz water. Would recommend, but ask for a room away from train. Find dining alternative and bring water. Paid $14 for wifi and found out later it's a comp with Kimpton rewards.
4out of 5
Recommended
for Business Travellers
by A verified traveller

ダウンタウンの中心に近いホテル

Posted 14-Feb-2017
Cons: 客室内の感想 Dry air of cabin. Need Humidifier.
Location: コンビニ・スーパー徒歩3分 駅から5分 乗り換えなしで空港からのアクセスできる
1階にスタバ、ロビーには無料のコーヒーあり。ロビーが広く、居心地が良い。部屋が乾燥しているのが難点。シャンプー・石鹸・歯ブラシあり、髭剃りなし。
4out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Impeccably designed

Posted 14-Feb-2017
Beautiful hotel! The room and bathroom were small but clean and beautifully decorated. Every detail of the hotel was stunning, well thought out, glamorous, yet still inviting. The only thing I would change is that It got very hot in the room night, even when we put the temp down. Other than that, everything was perfect! Customer service was lovely, as was the complimentary Prosecco in the lobby from 5-6! Fantastic place to stay.
3out of 5
by A verified traveller from Onetime Guest

Very small rooms and beds

Posted 14-Feb-2017
Beds are a smaller size. A king looked like a queen. And a queen was a full size. We were checked into a what looked like a room with a full size bed while expecting a Deluxe King. We were then switched to the the "correct" room which was more like a queen bed cramped in a tiny room after complaining about the room not being a deluxe king as expected.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to shopping

Posted 30-Jan-2017
Very nice hotel for good price. Beautiful lobby, nice room, comfortable beds and very clean. Will definitely stay there again
Comment from Hotel Management
02-Feb-2017 by Amber B., Hotel Management
Thanks for the great review! I'm happy to see you were able to take advantage of our location near the shopping on State Street and we look forward to having you back in the future! Amber Bertsch Guest Experience Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 25-Jan-2017
Love the location! This is the best hotel near the government buildings for work trips.
Comment from Hotel Management
27-Jan-2017 by Amber , Hotel Management
Thanks for the great review! We look forward to seeing you again in the future for another work trip!
3out of 5
by A verified traveller from Phoenix, AZ

Would have been a great stay if not for the trains

Posted 23-Jan-2017
Pros: Clean rooms, Friendly staff, nice location except for the train on west side.
Cons: Room service food choices
My co-worker and I stayed there for 1 night and overall loved the friendliness of staff, the facilities, and overall check-in and out experience. Rooms were clean with nice bathrooms, decent TV, and comfy beds. However, I could not get any sleep that night. Rooms we were given were facing west (Wells St) and unfortunately the street on that side has the above ground subway trains going in both directions with a 90 degree turn just down the block. Needless to say the noise was just unbearable. I sincerely hope that the two rooms we were given were the last two available, otherwise the staff should really have filled all other options before the rooms on west side. I did not call and complain thinking it's just 1 night, but the lack of sleep caught up with me the next day and many things didn't go as planned. With all the knocking, hauling, and screeching noises through the night, the train might as well have been going directly through my room. I was on the 5th floor and my co-worker on the 9th, so my experience was a lot worse than his.
Comment from Hotel Management
27-Jan-2017 by Amber , Hotel Management
Thanks for taking time to provide feedback from your stay. I'm sorry to see you experienced noise issues from the nearby train system. Should your travels bring you back to Chicago, feel free to reach out directly and I can get you a room in a quieter location. Thanks again and we hope to have you back for a more restful stay in the future! Amber Bertsch Guest Experience Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Monticello IL

Great Location/Great Happy Hour/Great Value

Posted 23-Jan-2017
It was just a great experience overall. Clean room, great happy hour, coffee in morning with papers. Awesome location, good price. Nice staff.
Comment from Hotel Management
24-Jan-2017 by Amber , Hotel Management
Thanks for the great review! We're pleased to see you enjoyed your stay and we hope to see you again in the future! Amber Bertsch Guest Experience Manager