Exterior

Reviews of Hyatt Regency Lisle near Naperville

3.5 out of 5
Hyatt Regency Lisle near Naperville
1400 Corporetum Drive, Lisle, IL

Reviews

7.8

Good

Rating 10 - Excellent. 426 out of 1000 reviews" "
Rating 8 - Good. 245 out of 1000 reviews" "
Rating 6 - Okay. 144 out of 1000 reviews" "
Rating 4 - Poor. 96 out of 1000 reviews" "
Rating 2 - Terrible. 89 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where our friends lived so made the quick visit easier
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 11 Apr 2024
Hi Amy,We strive to provide a comfortable and memorable experience for our guests, and we're thrilled that we succeeded with you. Come back anytime!

10/10 Excellent

Gaynisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 2 Apr 2024
Hi Gaynisha,We're thrilled that you enjoyed your stay, and we hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice. Only complaint would be later hours for the gym
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 30 Mar 2024
Hi Jamie,We're delighted to hear that you found our hotel clean and enjoyable during your stay. Maintaining high cleanliness standards is a top priority for us, and we're pleased that it met your expectations. Regarding the gym hours, we appreciate your feedback and will certainly take it into consideration as we continuously strive to enhance our guests' experiences. Thank you for sharing your thoughts with us, and we hope to welcome you back soon for another pleasant stay.

10/10 Excellent

fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 26 Mar 2024
Hi fabian,We're thrilled to have contributed to your enjoyable stay. It was a pleasure hosting you, and we hope to have the opportunity to do so again in the future!

2/10 Terrible

Brianne

Stayed 2 nights in Dec 2023
Response from Guest Relation Management on 10 Apr 2024
Hi Brianne,Thank you for choosing our hotel for your accommodation needs. We hope that you can share insights for us to better improve our services and amenities to ensure guest satisfaction. We hope to see you again soon!

8/10 Good

Katherine

Liked: Staff & service, amenities
Front desk staff was very friendly. In fact, she asked if I needed any help with anything to let her know. I was going to an event and I needed her to zip my dress which she was happy to do :-) my room was OK but stuffy smelling. Super disappointed that they do not have the restaurant open on Sundays. I would have liked to have had breakfast in the morning.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 19 Mar 2024
Hi Katherine,It warms our hearts how our staff accommodated and assisted you well. It is always our pleasure to provide top-notch hospitality. We hope to have you here with us again!

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and friendly staff
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 17 Mar 2024
Hi Joy,We're thrilled to hear that you enjoyed your stay with us! Our team works diligently to ensure that each guest feels welcomed and valued throughout their visit. Our commitment to providing comfortable accommodations and exceptional service is at the core of what we do. We appreciate your kind words and hope to welcome you back for another memorable stay in the future.

10/10 Excellent

Anna, Lindenhurst

Stayed 4 nights in Mar 2024
Response from Guest Relation Management on 2 Apr 2024
Hi Anna,We're so glad you had a great time staying with us! Your perfect rating is truly appreciated, and we look forward to hosting you again whenever you're in the area!

10/10 Excellent

James M.

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 30 Mar 2024
Hi James,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Damien

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places to stay. Always a pleasure. If we could get microwaves in the rooms that would be great. Keep up the good work!
Stayed 3 nights in Feb 2024
Response from Guest Relation Management on 13 Feb 2024
Hi Damien,We're so glad you had a great time staying with us! Your positive feedback is truly appreciated, and we look forward to hosting you again whenever you're in the area!

4/10 Poor

Irvin Dwayne

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I stay here often on business. There was no room service available but i was able to order food to go and take it to my room. Staff is very friendly. I found out that there was no hot water in the shower at 9 pm when I went to rinse a treatment out of my hair but the shower ran ice cold. The front desk did not answer. I hoped it would be better in the morning but it was still ice cold. I let them know at the front desk when i checked out. They offered an apology but nothing more.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 20 Jan 2024
Hi Irvin Dwayne,We appreciate your continued patronage and the time you took to share your feedback. We're delighted to hear that you find our staff very friendly and that you were able to order food to go during your stay. We sincerely apologize for any inconvenience you experienced with the lack of hot water in your room, and we regret that our immediate response did not meet your expectations. Please be assured that we take all guest concerns seriously, and we will review our procedures to ensure a more timely response in such situations. Thank you for bringing this to our attention, and we look forward to the opportunity to welcome you back in the future.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Relation Management on 9 Jan 2024
Hi Michael,Creating memorable moments for our guests is what we strive for, and it's heartening to know we succeeded during your stay. We appreciate your high rating and look forward to serving you again in the future.

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Relation Management on 9 Jan 2024
Hi Cheryl,Thank you for taking the time to provide a rating for your recent stay. We appreciate your feedback, and while we're glad you chose our hotel, your satisfaction is important to us. We would love to learn more about your stay to better address any concerns you may have had. Please feel free to share additional details so we can work towards ensuring a more enjoyable experience for you in the future.

2/10 Terrible

Durga

Stayed 1 night in Dec 2023
Response from Guest Relation Management on 9 Jan 2024
Hi Durga,Thank you for taking the time to rate your stay. We would appreciate any additional details you could provide to help us understand your experience better. Our goal is to ensure every guest has a positive stay, and your input is invaluable in achieving that. Please feel free to reach out directly with any concerns. We hope to have the opportunity to address them and welcome you back for an improved experience!

10/10 Excellent

Marta

Stayed 5 nights in Dec 2023
Response from Guest Relation Management on 9 Jan 2024
Hi Marta,We are delighted to know that you enjoyed your stay with us. Our team works hard to create a memorable experience, and it's rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit!

8/10 Good

Mark

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 8 Jan 2024
Hi Mark,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Arshad

Stayed 4 nights in Dec 2023
Response from Guest Relations Specialist on 8 Jan 2024
Hi Arshad,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Jane

Stayed 4 nights in Dec 2023
Response from Guest Relations Specialist on 22 Jan 2024
Hi Jane,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Stanley

Stayed 2 nights in Dec 2023
Response from Guest Relation Management on 19 Jan 2024
Hi Stanley,We appreciate your rating during your recent stay! We are glad you had a great stay and we hope to welcome you back soon whenever your travel brings you to the area as we continue improving our services and amenities for our guest's satisfaction. Safe travels!

10/10 Excellent

María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great service
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 26 Dec 2023
Hi Maria,We're thrilled that you had a great experience during your stay with us. Your positive feedback means the world to us, and we can't wait to host you again on your next visit!

8/10 Good

Paul

Response from Guest Relations Specialist on 20 Jan 2024
Hi Paul,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

2/10 Terrible

John

Stayed 2 nights in Dec 2023
Response from Guest Relation Management on 19 Dec 2023
Hi John,Thank you for choosing us. We hope that your next stay with us will be a far more memorable one as we continue to improve our services and amenities. If there is anything that you would like to add, please do not hesitate to message us. Have a safe travel to your next destination!

10/10 Excellent

Mccree

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great. However T.V. should of came with better instructions. Im young and know how to work electronics and can always figure it out but the wifi connection and everything else would work then not work, couldn't connect to wifi, couldnt get on Hulu, and spent much time trying to figure it out. Ive stayed in worse hotels that had way easier and better tv service and wifi. Everything though was great besides a staff member walking into our room.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 19 Dec 2023
Hi Mccree,Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your kind words regarding your overall experience and are pleased to hear that your stay was enjoyable. Our team is actively working to improve the reliability of our Wi-Fi and resolve any inconsistencies in service. We understand that a seamless connection is crucial for our guests, and we will take immediate steps to rectify the issues you highlighted. Your privacy is of the utmost importance to us, and we will be conducting a thorough investigation into this matter to ensure it does not happen again. Rest assured that corrective measures will be implemented to prevent any recurrence in the future. Once again, thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing an enhanced and more seamless experience.

2/10 Terrible

Yago

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Relations Specialist on 17 Dec 2023
Hi Yago,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Shea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 11 Dec 2023
Hi Shea,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on 8 Dec 2023
Hi Thomas, Thank you for your perfect rating. We're delighted to know that you had a positive experience, and we would be honored to host you again whenever your travels bring you our way!

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Relation Management on 1 Dec 2023
Hi david, We appreciate your high rating! We are very pleased to know that you had a fantastic experience. We look forward to hosting you again soon!

6/10 Okay

Lori

Stayed 1 night in Nov 2023
Response from Guest Relation Management on 14 Dec 2023
Hi Lori,Thank you for choosing our hotel for your accommodation needs. We hope to host you again whenever your travel brings you to the area!

6/10 Okay

Ashish

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 20 Nov 2023
Hi Ashish,Thank you for choosing us for your stay. We are committed to delivering exceptional service and creating memorable experiences for our guests. Your insights play a crucial role in helping us achieve this goal, and we genuinely value your input. Should you have any specific comments or suggestions, or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to share your thoughts with us.We appreciate your patronage and look forward to the opportunity to welcome you back soon!

6/10 Okay

Gary, Mackinaw

Travelled with family
Liked: Amenities
Rooms were smaller than expected. Needed rooms with 2 queens. 2 doubles are too small
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 15 Nov 2023
Hi Gary,Thank you for choosing our hotel for your accommodation needs. We have other rooms with different bed sizes to accommodate guests with different preferences. We hope that during your next stay with us, you will be able to stay at our larger rooms and have a wonderful stay. Please visit us again soon!

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 14 Nov 2023
Hi Jose,Thank you for your rating and for choosing us for your accommodation needs. We strive to provide the best quality and service to our guests and we hope that your next visit with us will be a more enjoyable one.

10/10 Excellent

kwan

Stayed 5 nights in Nov 2023
Response from Guest Relation Management on 13 Nov 2023
Hi kwan,Thank you so much for taking the time to share your perfect rating! We are thrilled to know that you had an exceptional experience during your stay. Our team works hard to provide top-notch service and create memorable moments for our guests. We look forward to welcoming you back for another fantastic stay. Safe travels!

8/10 Good

Jayesh, Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service
Keep it up!!
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 31 Oct 2023
Hi Jayesh,Your review warms our hearts, and we appreciate your time in leaving such a positive rating. We hope to see you back at our hotel soon so we can provide another exceptional experience!

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 27 Oct 2023
Hi Elizabeth,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

4/10 Poor

Roma

Travelled with partner
Disliked: Cleanliness, staff & service
The bathtub in the room I stayed in was peeling both on the bottom of the tub and a long the edge of the tub. Front desk seemed quite annoyed of their job and not welcoming. Especially silly on the night shift. ddFrThifeontdisappointing wasquiteverycdis
Stayed 5 nights in Oct 2023
Response from Guest Relation Management on 25 Oct 2023
Hi Roma,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your input, as it helps us to continuously improve our services. The condition of the bathtub is not in line with our standards, and we will certainly address this to ensure it does not happen again as your comfort and satisfaction are of the utmost importance to us. Providing warm and welcoming service is a fundamental aspect of our commitment to our guests. We will be addressing this matter with our staff to ensure our guests are always received with a genuine smile and a helpful attitude, regardless of the shift. We truly value your feedback, and we hope you will consider giving us another opportunity to provide you with a more enjoyable and trouble-free experience on your next visit.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 25 Oct 2023
Hi Gloria,We are truly grateful for your perfect rating. It's a pleasure to know that you enjoyed your stay. We can't wait to have the honor of serving you once again on your next visit.

6/10 Okay

Brenda

Travelled with partner
I asked for an upper floor with a good view not by elevator due to noise when I booked wth Expedia. Checking in I was given low floor (5) by elevator. They moved me to 10 but we are still by elevator and ice machine noise. Why do you ask what I want if you are not going to read it.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 23 Oct 2023
Hi Brenda,We appreciate you for bringing this to our attention. We try our best to accommodate our guests based on their requests and available rooms. We hope that you still had a great experience and we hope that on your next stay with us, your preferred room will be available and we can offer it to you for a more stasifying stay.

6/10 Okay

Breyana

Stayed 1 night in Oct 2023
Response from Guest Relation Management on 23 Oct 2023
Hi Breyana,Thank you for choosing our hotel. We look forward to welcoming you again soon and provide another great stay!

8/10 Good

Nadia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Guest Relation Management on 31 Oct 2023
Hi Nadia,Thank you for your positive rating, we are glad you had a wonderful stay. Should your travel bring you back to the area, we look forward to welcoming you again!

8/10 Good

magdalena

Stayed 1 night in Oct 2023
Response from Guest Relation Management on 21 Oct 2023
Hi Magdalena,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Good

Nilsa

Stayed 4 nights in Oct 2023
Response from Guest Relation Management on 7 Nov 2023
Hi Nilsa,Thank you so much for taking the time to rate your positive experience at our hotel! We are thrilled to hear that you enjoyed your stay. We can't wait to welcome you back for another memorable stay in the future!

10/10 Excellent

Najeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Really enjoy our stay hotel is amazing, very clean , quiet and the staff very attentive and friendly best experience overall.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on 17 Oct 2023
Hi Najeh,We appreciate your positive review and your decision to choose our hotel. We're dedicated to making every visit special, and we can't wait to welcome you back for another great experience!

6/10 Okay

josephina

Room had a weird scent
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 12 Oct 2023
Hi josephina,We appreciate your feedback during your stay. Rest assured that we have strict and high standards when it comes to cleanliness and maintenance, this will be shared with our team for further improvement for our guest satisfaction. We hope to host you again soon!

2/10 Terrible

Ahmed

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
there is a bug on my bed i show to front desk also
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 12 Oct 2023
Hi Ahmed,Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We take all guest concerns seriously, and we sincerely appreciate your input. We understand that discovering a bug in your room is unsettling, and this is certainly not the experience we want for our guests. Please rest assured that we have addressed this issue promptly and taken steps to ensure that such incidents do not recur in the future. Our dedicated housekeeping team is committed to maintaining the highest standards of cleanliness, and we have used your feedback to reinforce their training and inspection processes. We appreciate your vigilance in bringing this matter to the attention of our front desk staff, and we are grateful for your understanding as we work to prevent any similar situations. We genuinely hope that you will give us another opportunity to serve you in the future, allowing us to demonstrate the improvements we have made.

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
The room is nice and the staff from morning to night have been wonderful!!
Stayed 1 night in Oct 2023
Response from Heather on 11 Oct 2023
We are glad to hear that

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable hotel, great staff, short drive to downtown Naperville with great restaurants, shopping, and night life. Lisle also has some good options to dine.
Stayed 4 nights in Oct 2023
Response from heather on 10 Oct 2023
thank you for your reply

6/10 Okay

Thomas

For the price, you would expect some kind of continental breakfast. We were charged $17.50 a plate for breakfast
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on 11 Oct 2023
Hi Thomas,Thank you for choosing to stay at our hotel and for sharing your valuable feedback with us. We appreciate your thoughts regarding our breakfast offerings. While we do not offer a complimentary continental breakfast, we do take pride in our culinary offerings and the quality of the dining experience we provide. We continuously strive to maintain the highest standards in both the quality and variety of our breakfast menu. Your feedback is important in helping us evaluate and adjust our pricing and offerings to ensure they align with our guests' expectations. We hope you'll consider staying with us again, and we'll do our best to ensure that your next visit meets or exceeds your expectations in all aspects.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious Room and great view at the end of the building, all windows!
Stayed 4 nights in Oct 2023
Response from Heather on 10 Oct 2023
We are glad to hear that you enjoyed your stay

10/10 Excellent

Kierra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean. & I liked the toiletry kit.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 10 Oct 2023
Hi Kierra,We are absolutely thrilled to hear that you had a perfect stay at our hotel. Your positive comments mean the world to us and serve as a great source of motivation for our entire team. We hope to have the pleasure of welcoming you back in the near future!

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on 11 Oct 2023
Hi Wilfredo,We're overjoyed that you had such a fantastic experience at our hotel. Our team takes pride in delivering outstanding service, and your perfect rating motivates us to keep up the good work!