Beach nearby

Reviews of Hotel Lincoln

4 out of 5
Hotel Lincoln
1816 N Clark Street, Chicago, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 484 out of 1001 reviews" "
Rating 8 - Good. 229 out of 1001 reviews" "
Rating 6 - Okay. 162 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 57 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yukta

Business traveller
Excellent, space was clean and property was nicely decorated. I liked that they gave you a choice of a complementary drink at the bar or coffee in the morning.
Stayed 1 night in Apr 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Elena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotels is in terrible condition. They forgot to clean my room three of the nights that I stayed there. The staff was very accommodating after I complained, but the issue was repeated the following day. The bathtub was dripping water all night and I couldn’t shower the morning I had to leave because it was full of water.
Stayed 3 nights in Apr 2024
Response from Jailani, Front Office Manager on 15 Apr 2024
We apologize for the cleanliness and maintenance issues you encountered during your stay. It's unacceptable that your room wasn't cleaned on multiple occasions and for the inconvenience caused by the dripping bathtub. We'll address these issues immediately to ensure they don't happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

VICKI

Business traveller
Liked: Cleanliness, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Ulani Lorden, Front Desk Supervisor on 12 Apr 2024
Thanks for recognizing our staff's efforts! We're glad you enjoyed your stay.

8/10 Good

RYOTA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jailani, Front Office Manager on 9 Apr 2024
Thank you for your review!

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff, clean, view of the park
Stayed 3 nights in Apr 2024
Response from Jailani, Front Office Manager on 9 Apr 2024
Thank you for your kind words! We're glad you enjoyed your stay and appreciated our friendly staff, cleanliness, and view of the park. We hope to welcome you back soon for another pleasant stay.

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, and the employees very friendly and helpful
Stayed 1 night in Apr 2024
Response from Ulani Lorden, Front Desk Supervisor on 8 Apr 2024
We're delighted to hear that you had a great experience at our hotel and found our employees friendly and helpful. Thank you for your kind words, and we hope to welcome you back again soon!

6/10 Okay

Hannah

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Received random charges on my card without explanation, send the facility was undergoing a remodel at the time.
Stayed 3 nights in Apr 2024
Response from Ulani Lorden, Front Desk Supervisor on 8 Apr 2024
We apologize for any confusion regarding the charges on your card. Please call the hotel so we can assist you in identifying the charges. We're here to help!

10/10 Excellent

Nancy Sheldon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The art work …..friendly staff…..uniqueness
Stayed 1 night in Apr 2024
Response from Ulani Lorden, Front Desk Supervisor on 8 Apr 2024
Glad you enjoyed the artwork and found our staff friendly. Thank you for sharing your thoughts and we hope to welcome you back soon!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Ok rooms not great nice location
Stayed 4 nights in Mar 2024
Response from Ulani Lorden, Front Desk Supervisor on 8 Apr 2024
Thank you for your feedback. We're sorry to hear that the rooms didn't meet your expectations, but we're glad you liked the location. Please note that the hotel will undergo renovations later this year. We hope you'll consider staying with us again in the future.

8/10 Good

Laufet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the quirky decor
Stayed 1 night in Apr 2024
Response from Ulani Lorden, Front Desk Supervisor on 8 Apr 2024
Thank you for appreciating our quirky decor! We're glad you enjoyed it.

10/10 Excellent

Geralyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ulani Lorden, Front Desk Supervisor on 2 Apr 2024
Thank you Geralyn for your recent stay at Hotel Lincoln, please come back and visit us soon!

4/10 Poor

Duff

Travelled with partner
Disliked: Property conditions & facilities
There are better properties in Chicago to stay at for the money. The rooms are tired and in need of a refresh. The bathrooms are small and a shelf covers half the sink making it difficult to use. The HVAC system is the worst you can’t regulate the temperature or the fan speed so you either need to wear earplugs or turn it off. Unacceptable for the price.
Stayed 2 nights in Mar 2024
Response from Ulani Lorden, Front Desk Supervisor on 2 Apr 2024
Thank you for your feedback. We apologize for any disappointment during your stay. Your comments are valuable, and we will address them to improve our guest experience. We hope to have the opportunity to welcome you back in the future for a better stay.

4/10 Poor

Haley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ulani Lorden, Front Desk Supervisor on 2 Apr 2024
We apologize for any shortcomings during your recent stay. If you choose to stay with us again, please reach out directly. We're here to ensure your next visit exceeds your expectations.

6/10 Okay

Diana

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Ulani Lorden, Front Desk Supervisor on 2 Apr 2024
Thank you Diana for your recent stay at Hotel Lincoln, we hope to welcome you back in the future!

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Ulani Lorden, Front Desk Supervisor on 27 Mar 2024
We're happy to hear you enjoyed your stay and we hope to welcome you back soon! Thank you for staying with us.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff and overall location was fantastic.
Stayed 1 night in Mar 2024
Response from Jailani, Front Office Manager on 27 Mar 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Ulani Lorden, Front Desk Supervisor on 27 Mar 2024
Thank you for staying with us and leaving a good review. Please come back soon!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 1 night in Feb 2024
Response from Jailani, Front Office Manager on 27 Mar 2024
We hope to host you again soon! Thanks for the 5-star review

10/10 Excellent

Carol

Stayed 1 night in Mar 2024
Response from Jailani, Front Office Manager on 15 Apr 2024
Thank you so much for your review!

6/10 Okay

Robert

Stayed 2 nights in Mar 2024
Response from Jailani, Front Office Manager on 9 Apr 2024
Thank you for your review.

10/10 Excellent

Janis

Stayed 1 night in Mar 2024
Response from Ulani Lorden, Front Desk Supervisor on 2 Apr 2024
We're happy to hear you enjoyed your stay at Hotel Lincoln, please come back to visit us soon!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in a large, wheelchair accessible room, with a wide and very comfortable bed, a desk and a chair and a big sofa. In general the facilities in the room and in the bathroom were excellent (though there was no refrigerator and the safe for valuables didn’t work). All in all, my wife and I were highly satisfied with the hotel and would gladly stay there again. I should add that the staff is friendly, polite, and. helpful
Stayed 14 nights in Feb 2024
Response from Jailani, Front Office Manager on 14 Mar 2024
We are so glad you enjoyed your stay with us! I am happy to hear that you were highly satisfied with your room and the staff. We can't wait to welcome you back soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel, clean
Stayed 1 night in Mar 2024
Response from Ulani Lorden on 10 Mar 2024
Hey Susan,I hope you're doing well! I wanted to extend a heartfelt thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our hotel cute and clean!Creating a welcoming and comfortable environment for our guests is always our top priority, so it's incredibly rewarding to know that we hit the mark during your stay.Your kind words mean a lot to us, and I'll be sure to share them with our team. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back soon!Warm regards,Ulani LordenFront Desk Supervisor

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ulani Lorden on 10 Mar 2024
Hey Emma,I hope you're doing alright. I wanted to touch base regarding your recent stay with us. While we didn't receive any specific feedback from you, I noticed that your experience might not have been as enjoyable as we hoped.I'm truly sorry to hear that your stay didn't meet your expectations. We strive to provide all our guests with a comfortable and memorable experience, and it's disappointing to learn that we fell short during your visit.If there's anything specific that didn't meet your expectations or if there's anything we can do to make things right, please don't hesitate to reach out. Your feedback is incredibly valuable to us, and we want to ensure that your next stay with us exceeds your expectations.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back under better circumstances in the future.Warm regards,Ulani LordenFront Desk Supervisor

6/10 Okay

Cianna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jailani, Front Office Manager on 3 Mar 2024
Thank you for your reveiw

10/10 Excellent

Holly

Stayed 1 night in Feb 2024
Response from Jailani, Front Office Manager on 27 Mar 2024
Thank you for your 5 star review!!

10/10 Excellent

Lauren

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. We stayed with our dog, which we've never done before. They were very welcoming, gave her a dog biscuit, and there was no pet fee. We enjoyed a walk in the park and along the lakefront in the morning. Walkable to shopping and dining in the Gold Coast, Old Town, and downtown. There's a restaurant/bar on the rooftop that's open late and a coffee shop attached to the lobby. I'm not sure if the hotel is non-smoking, but we did smell some cigarette smoking on the hallway, but not in our room.
Stayed 1 night in Feb 2024
Response from Kenneth Bautista on 28 Feb 2024
Dear Lauren,Thank you for your feedback on your recent stay with us. We're thrilled that our staff was friendly and helpful and that you and your furry companion enjoyed your stay. We're glad you had a great time exploring the area around our hotel, and we appreciate your feedback regarding the smell of cigarette smoke in the hallway. We'll address this promptly. We value your feedback and look forward to welcoming you back soon.Best regards,

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service
The amenities left a little to be desired. Going to different floors for water and ice weren’t the best. That being said, it’s a very decent value option to stay in town, it was quiet, and the bed was super comfortable. Enjoyed our stay and would certainly come back!
Stayed 3 nights in Feb 2024
Response from Jailani, Front Office Manager on 3 Mar 2024
Thank you for review. We are happy to hear that you enjoyed your stay at Hotel Lincoln. We look forward to welcoming you back soon.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service
For what you pay, the property is great. However, rooms are small and ours was right next to the elevator and we could hear the conversation in the room next door.
Stayed 1 night in Feb 2024
Response from Jailani on 3 Mar 2024
Thank you for the 5-star review!!

2/10 Terrible

Edgard

Travelled with group
Disliked: Amenities, property conditions & facilities
This is the first hotel that I’ve seen that doesn’t have a small refrigerator and the beds are smaller than the average, also the hotel doesn’t have parking lot. They just gave us 1 shampoo, 1 conditioner and 1 body wash in a room for 4 people
Stayed 1 night in Feb 2024
Response from Kenneth Bautista on 29 Feb 2024
Dear Edgar,Thanks for your feedback on your recent stay at our hotel. We appreciate you sharing your concerns about the lack of a small refrigerator, smaller-than-average beds, the absence of a parking lot, and insufficient personal care products.We're committed to addressing these issues to ensure our guests have a comfortable and enjoyable experience. Here's how we plan to do it:- We're upgrading our amenities to provide small refrigerators in all rooms.- We're re-evaluating our bedding options to provide more spacious and comfortable beds.- We're exploring the development of a parking lot on our premises.- We'll ensure that an appropriate number of personal care products are available in each room.Thank you for your feedback. We hope you'll give us another chance to serve you.Regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jailani on 3 Mar 2024
Thank you for your review

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean very nice bathrooms walkable to the zoo into restaurants
Stayed 1 night in Feb 2024
Response from kenny on 16 Feb 2024
Hello Stacy,Thank you for the nice review we hope to welcome you again.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, especially the front desk clerk, Kelly. The hotel is in a great location, and has a fantastic view if you get a lake view room.
Stayed 1 night in Feb 2024
Response from Jailani, Front Office Manager on 12 Feb 2024
We're thrilled you had a great experience with our staff, especially Kelly at the front desk. Our hotel's location is fantastic, and the lake view rooms offer a fantastic view. Thank you for staying with us!

8/10 Good

Cheri

Travelled with family
Liked: Cleanliness, staff & service
Great location. Cool interior lobby. Excellent rooftop bar. Rooms are fine…. Just old, and very small dated bathroom.
Stayed 1 night in Feb 2024
Response from Jailani, Front Office Manger on 12 Feb 2024
Thank you for staying with us! We're delighted you liked our location, lobby, and rooftop bar. We appreciate your feedback on the room and will use it to improve. We hope to see you again soon!

10/10 Excellent

Stacy

Travelled with family
Liked: Staff & service, property conditions & facilities
The Lincoln hotel was nice, close to lots of attractions. However, I wish there room with two beds were queen beds, and not doubles.
Stayed 1 night in Feb 2024
Response from Jailani, Front Office Manager on 12 Feb 2024
Thank you for your stay at Hotel Lincoln and for your feedback. We hope to welcome you back soon!

10/10 Excellent

Sandra

Liked: Staff & service, amenities, property conditions & facilities
The hotel staff was very attentive and kind. The room was clean, quiet & had a view of the Lincoln Park neighborhood & surrounding area. The rooftop staff was great! Had such a good time having dinner & the Lake Michigan views. Sandra S
Stayed 1 night in Feb 2024
Response from Jailani, Front Office Manager on 12 Feb 2024
We're thrilled you enjoyed your stay! Thanks for praising our attentive staff, clean and quiet room with a view, and the great experience at our rooftop. We can't wait to welcome you back!

10/10 Excellent

Aura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a good location
Response from Jailani, Front Office Manager on 12 Feb 2024
Thank you for your review. We are happy to hear you had a great stay!

10/10 Excellent

Linda

Stayed 2 nights in Feb 2024
Response from Jailani, Front Office Manager on 27 Mar 2024
Thank you for your 5-star review!

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good. Staff was friendly. Location is close enough to walk to many places. Bed comfort was fine, not great. Little older property and needed a little more attention to small details in the room but overall good!
Stayed 1 night in Feb 2024
Response from Jailani, Front Office Manager on 8 Feb 2024
Glad to hear your stay was good overall! It's great that the staff was friendly and the location was convenient for walking to many places. Your feedback on the bed comfort and the attention to detail in the room is duly noted. Thank you for sharing your experience!

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jailani, Front Office Manager on 8 Feb 2024
Thank you for the 5-star review!

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, boutique hotel! Great rooftop bar.
Stayed 1 night in Feb 2024
Response from Jailani, Front Office Manager on 8 Feb 2024
Glad to hear you enjoyed the boutique feel of the hotel and the rooftop bar!

10/10 Excellent

Rai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jailani, Front Office Manager on 8 Feb 2024
Thank you for the 5-star review!

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from the zoo and very walkable to many other attractions
Stayed 3 nights in Feb 2024
Response from Jailani, Front Office Manager on 8 Feb 2024
Thank you for your review!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service
Perfect location, very friendly staff.
Stayed 1 night in Feb 2024
Response from Jailani, Front Office Manager on 8 Feb 2024
Glad to hear you appreciated the perfect location and friendly staff at Hotel Lincoln!

4/10 Poor

Latisha, Christopher

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No microwave or fridge in the room very small snack areas no breakfast reception lady didnt want to give me a packet of sugar the room was very small the view od the city park we was suppose to get turned out to be a view of the side of another building and the street the heater was overly loud throughout the nite and didnt work cold air was coming into the room badly around the heating unit. The amenities charge was outrageous for there to NOT BE ANY AMENITIES available the bed was like sleeping on concrete. This was def not a 4 star hotel other than the lounge upstairs the hotel was the worst part of my first visit to Chicago
Stayed 2 nights in Feb 2024
Response from Jailani, Front Office Manager on 8 Feb 2024
I'm sorry to hear about your disappointing experience at Hotel Lincoln in Chicago. It sounds like there were several issues that impacted your stay negatively, from the lack of basic amenities to the unsatisfactory view and noisy heating unit. Your feedback is valuable and will be addressed by the hotel management to improve future guest experiences.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kenny was outstanding to welcome to hotel and in sharing tips around Chicago.
Stayed 1 night in Jan 2024
Response from Hotel Lincoln Team on 29 Jan 2024
Dear Brian, Thank you for sharing your feedback regarding your recent stay at Hotel Lincoln, a JDV Hotel by Hyatt. We are delighted to know you were pleased with our associate, Kenny, and will be sure to pass along your kind words. We look forward to welcoming you back the next time you are in the area.Best Regards,Hotel Lincoln Team

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Lenny at the front desk was wonderful. Housekeeping was helpful and friendly My room was great too.but the wall unit for heat was too loud.
Stayed 2 nights in Jan 2024
Response from Hotel Lincoln Team on 28 Jan 2024
Dear Janet, Thank you for choosing to stay with us at Hotel Lincoln, a JDV Hotel by Hyatt. We are glad to know you overall had a pleasant stay and that the service provided by our associate, Lenny, enhanced your time with us. We also appreciate you mentioning our courteous housekeeping team. That said, we regret the disturbances you encountered during your stay, and we can understand the frustration this caused. We will address this appropriately as we strive to improve our guest's experience. We are grateful for your patience and look forward to welcoming you again.Best Regards,Hotel Lincoln Team

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean and comfy
Stayed 1 night in Dec 2023
Response from Hotel Lincoln Team on 28 Jan 2024
Dear Julie, Thank you for the wonderful review of your recent stay at the Hotel Lincoln, a JDV Hotel by Hyatt. We are pleased you found our location to be perfect for your plans, and we also appreciate you mentioning how our clean, comfortable accommodations enhanced your time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards,Hotel Lincoln Team

10/10 Excellent

Climaco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Lincoln Team on 27 Jan 2024
Dear Climaco, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hotel Lincoln, a JDV Hotel by Hyatt. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,Hotel Lincoln Team