Lobby sitting area

Reviews of Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel

3 out of 5
Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel
6600 N. Mannheim Rd building 1, Rosemont, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 448 out of 1001 reviews" "
Rating 8 - Good. 304 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 63 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Eswar

Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in desk was well staffed for little to no wait. The restaurant is very visible and time open well documented. The check in person listed all the restaurant and activities while getting my room.
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
John, it's fantastic to hear that your experience at Staybridge Suites Chicago O'Hare - Rosemont was prompt and informative, from the efficient check-in process to the clear signage on our restaurant and activities. We're glad our team was able to assist with making your stay enjoyable and we hope to welcome you back in the future.

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome lobby and amenities
Stayed 3 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Diane, it's fantastic to hear you appreciate the exceptional lobby and features at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We strive to offer amenities that are sure to enhance our guests' experience. We hope to see you back soon!

10/10 Excellent

Pamela, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed the night before an O’Hare flight to avoid a stressful commute. Fantastic- suite had everything for a relaxing evening. Staff was super helpful re: airport shuttle and wifi. This will be my new airport stopover hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Pamela, it's wonderful to hear that Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel made your evening relaxing and your airport commute less stressful. We're glad to know our team members were instrumental in assisting with your airport shuttle and WiFi. We're thrilled to be your choice for any future airport layovers. Safe travels always!

4/10 Poor

Brendan

Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Brendan, it's disappointing to learn that your experience didn't meet your expectations. We take all feedback into consideration to make necessary improvements. We hope you will give us another chance to provide you with a better experience.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Kevin, thank you for choosing to stay at the Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We are thrilled to hear that you found our team members both welcoming and warm. We strive to create a hospitable environment for all our guests. Please choose to stay with us again the next time you're in the area.

4/10 Poor

Breanne

Shuttle took forever
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Breanne, we are genuinely sorry to hear that you experienced an extended wait time for the shuttle service. We strive to ensure our guests have a seamless transit experience, and we apologize if we fell short of these expectations during your visit. We thank you for bringing this to our attention and assure you it will be addressed. Despite this, we hope you were able to enjoy other aspects of your stay.

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Edmund, thank you for taking the time to rate your visit to Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We are delighted to know you had a pleasant experience. We're looking forward to welcoming you back. Safe travels!

10/10 Excellent

Anamaria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I choose this hotel because it is conveniently located to the rental return, it is very clean and it is very close to the airport for a quick uncomplicated access for an early flight. However breakfast opens at 6: 30 and I can never eat before I leave for my flight. Also I don't care for paying extra for parking.
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Anamaria, thank you for your high praise for Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We're thrilled to hear you found our location to be convenient for your needs and appreciated our spotless environment. We understand your concern about the breakfast timing and we'll take your feedback into consideration. Also, regarding the parking fees, they allow us to maintain and secure our facilities. We hope to see you again on your next trip out of town!

10/10 Excellent

Magaly De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Magaly, thank you for choosing to stay with us at the Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel, and sharing your rating. From the score it appears you had a wonderful stay, and we're delighted to know this. We appreciate your feedback and look forward to welcoming you back for another memorable stay in the future.

10/10 Excellent

gina

Travelled with partner
Liked: Amenities, property conditions & facilities
It was clean and ! The front desk customer service was very helpful
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Gina, it's fantastic to hear about your recent stay at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We are thrilled to know you found the hotel immaculate and our front desk team members supportive. It's always encouraging when our guests acknowledge the good work of our team. We hope you consider us for your next visit to Chicago.

10/10 Excellent

MBOLA RAYMOND

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to access to I 294 and very near to the O'hare airport
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Raymond, thank you for sharing your recent experience at Staybridge Suites Chicago O'Hare - Rosemont. We're thrilled to know that our hotel's accessibility and proximity to the airport made your stay more convenient. We hope your travels bring you back to us soon.

10/10 Excellent

Macie

Business traveller
I came in late and checked out early due to a missed flight. Something was wrong with the front desk computer so the lady took me to my room first instead of making me wait any longer, then she dealt with the computer issue. She didn’t have to. That was nice. The free shuttle back to the airport was appreciated after all the Uber fees I’d occurred from my trip and so was the free continental breakfast. It wasn’t luxury, but it topped my expectations for sure.
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Macie, it's wonderful to know that Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel provided an experience that exceeded your expectations. We're delighted to hear that our colleague showed care by prioritizing your comfort over logistical matters. Your commendations on our complimentary airport shuttle and breakfast are also greatly appreciated. Your satisfaction is our top priority and we can't wait to offer you another memorable experience during your next stay.

10/10 Excellent

Car

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Nice convenient restaurant.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 Apr 2024
Car, thank you for your kind words about your stay at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We are thrilled to hear your experience with our team members and the restaurant exceeded your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Falisa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the desk assistant Alyssa is amazing. Also, Victoria in sales booking is awesome!!
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Falisa, it warms our hearts to hear such wonderful feedback about our team members Alyssa and Victoria at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. They strive to make every guest's experience extraordinary. We will pass along your kind words. We hope to welcome you back in the future.

10/10 Excellent

moussoulimi, Fort Worth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay.
Stayed 5 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Moussoulimi, thank you for sharing your feedback. We're glad to hear that you had a pleasant experience at the Staybridge Suites Chicago O'Hare - Rosemont. We strive to provide our guests with enjoyable stays and your comments are testament to our efforts. Looking forward to welcoming you back in the future.

10/10 Excellent

Sheryl F.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Sheryl, thank you for leaving your rating for Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. It appears you had a satisfying experience, and we thank you for choosing us during your visit. Should you return to our area, we'd be delighted to host you again.

10/10 Excellent

Arielle, london

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely staff, so close to airport and airport shuttle super regular. would highly recommend
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Arielle, thank you for choosing the Staybridge Suites Chicago O'Hare - Rosemont and recommending us! We're delighted you found our location convenient and appreciated our regular shuttle service. Our team members continuously aim to provide a memorable stay. We look forward to hosting you again in the future.

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Toby, we're thrilled to hear you enjoyed your stay at Staybridge Suites Chicago O'Hare - Rosemont. It's wonderful to know about your positive experience. We look forward to welcoming you back for another great stay.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Emma, thank you for sharing your rating of Staybridge Suites Chicago O'Hare - Rosemont. We're thrilled to know you had a good stay with us. We look forward to welcoming you back for an even more satisfying experience in the future.

10/10 Excellent

Car

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was great. A nice restaurant and happy hour.
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Mar 2024
Car, thank you for taking the time to share your positive experience at Staybridge Suites Chicago O'Hare - Rosemont. We're thrilled to hear that you appreciated our team members and dining options. Your comments about the enjoyable happy hour are especially appreciated. We look forward to the pleasure of welcoming you back soon.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Mar 2024
Thank you for sharing your perfect rating with us, Crystal!It's wonderful to see how much you appreciated your time at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel! We want everyone to feel right at home at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had everything I could have asked for. Very clean and modern looking. Would definitely recommend and will book next time I’m in the area. Close enough to walk to Allstate arena, too.
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Richard, we're thrilled to learn that everything in your room at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel was just as you desired. It's wonderful to hear that our contemporary aesthetic and cleanliness left an impression. Your recommendation to others and intent to return certainly brightens our day! How excellent that you could easily visit Allstate Arena from the hotel. We eagerly anticipate your next visit!

10/10 Excellent

Brian, Freeport

Travelled with partner
Very clean hotel with nice restaurant and a Portillo's next door.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Brian, it's heartening to hear your commendations about the cleanliness at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We're also thrilled you appreciated the adjacent dining options. Thank you for sharing your experience and we hope to serve you again soon.

8/10 Good

Plummer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Room was wonderful.
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Plummer, thank you for taking the time to share your experience at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. The team is delighted to hear that you found the room to be wonderful and enjoyed your stay overall. We hope to welcome you back soon for another great experience.

2/10 Terrible

Donald

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Thank you for sharing your feedback, Donald.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 Excellent

Monalisa

Liked: Cleanliness, staff & service, property conditions & facilities
New hotels are always the best! Well be back!
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Monalisa, thank you for your eloquent words about Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We're thrilled you appreciate our recent updates and exhilarated to hear that you are planning to return. We can't wait to welcome you back!

10/10 Excellent

Cherie

Travelled with partner
Room clean, property clean, friendly staff!
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Cherie, thank you for sharing your positive experience at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We are delighted to hear that you appreciated our meticulousness and our friendly team members. We strive to provide our guests with an enjoyable stay and your feedback boosts our morale. We look forward to your return visit in the future.

10/10 Excellent

Talina

Liked: Cleanliness, staff & service, property conditions & facilities
I love it.
Response from Customer Service on 10 Feb 2024
Talina, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel!

10/10 Excellent

Steve

Liked: Staff & service, amenities, property conditions & facilities
My 1night stay was tremendous
Stayed 1 night in Jan 2024
Response from Customer Service on 5 Feb 2024
Steve, it's great to hear that your recent stay at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel was impressive. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Maira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Staff were busy but worked quickly! They were so friendly and welcoming! 10/10 definitely recommend!!
Stayed 1 night in Jan 2024
Response from Customer Service on 26 Jan 2024
Maira, thank you for sharing your wonderful experience at Staybridge Suites Chicago O'Hare - Rosemont. We're thrilled to hear that our team members left a positive impression on you with their receptive and welcoming demeanour. Looking forward to welcoming you back for another remarkable stay!

10/10 Excellent

Jimmy

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Customer Service on 26 Jan 2024
Jimmy, thank you for making the Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel your destination during your recent travels. It thrills us to realize that your stay was satisfying. We appreciate you taking the time to share your 5-star review. We can't wait to welcome you back soon.

4/10 Poor

Andre

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
Andre, it's regrettable to see your rating. We always aim to deliver a great experience for our guests and apologize if we didn't meet your expectations this time. Any specifics you could share would be invaluable for us to improve. We hope to have the chance to serve you better in the future.

10/10 Excellent

Maureen

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The shower did not drain. The heater fan sounded like a her was landing However the desk staff was beyond helpful and friendly.
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Jan 2024
Maureen, thank you for your review. It's regrettable to hear about your issue with the bathroom and the noise from the heater. Your comfort is our primary concern. It's heartening though to hear your positive comments regarding our front desk team members who exceeded your expectations with their assistance and friendliness. We're looking forward to your next visit.

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024
Response from Customer Service on 3 Feb 2024
Thank you for the 5 out of 5 rating, Sandra!We're thrilled to see how much you enjoyed staying at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snowing days
I had a great one day stay with all the heavy snow that arrived that day. The shuttle driver Sarg was an excellent and friendly driver. Felt very safe the couple of times i used the shuttle service that night. As for the female night desk clerk, oh my.....never seen anyone so rude in my life! My wife was blown away with her tone that night. Besides all that we enjoyed ourselves at that beautiful hotel.
Stayed 1 night in Jan 2024
Response from Customer Service on 11 Jan 2024
Greetings, it's uplifting to hear about your positive experience at Staybridge Suites Chicago O'Hare - Rosemont during the sudden heavy snow. Special recognition to Sarg who indeed contributes greatly to the overall guest experience with his excellent shuttle service.Considering the unfortunate incident with one of our night desk colleagues, please accept our regret that this aspect of your stay did not meet your expectations. Your comments have been noted for review and action as appropriate. Despite this, it's wonderful to know you and your wife still had an enjoyable stay at our beautifully designed hotel. We'd be thrilled to welcome you back soon.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Andrea, thank you for choosing Staybridge Suites Chicago O'Hare - Rosemont during your recent visit. We're really pleased to note your high rating and feel encouraged that you had a positive experience with us. We look forward to welcoming you back on your next trip to Chicago. Safe travels!

6/10 Okay

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Housekeeping terrible
Crumbs on our couch and apparently they didn't replace the sheets on the bed. We found several hairs on the bed
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Thomas, we appreciate your feedback following your recent stay. It's concerning to hear that your room was not up to the standard we strive for. Rest assured, we take your comments about cleanliness seriously and will use this as an opportunity to enhance our housekeeping protocols. Your comfort is our priority and we hope for a chance to provide a better experience in the future.

10/10 Excellent

Noemi

Liked: Cleanliness
Response from Customer Service on 9 Feb 2024
Noemi, it's amazing to hear about your 5-star experience at Staybridge Suites Chicago O'Hare - Rosemont. Our team members strive to provide our guests with top-notch service and it seems we hit the mark during your visit. We're eager for your return and can't wait to exceed your expectations once again.

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Customer Service on 26 Jan 2024
Thank you for sharing, Anthony!At Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Arsalan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for the amazing rating, Arsalan!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel soon!Thanks again for leaving your feedback!

8/10 Good

Krystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and friendly. The property is well kept. The room was really nice, but the bedding smelled like it had not been changed and we found several pairs of socks from the previous customer.
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Krystal, it's wonderful to hear that you found Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel's team members to be professional and friendly and took note of the well-maintained property. We certainly aim to provide our guests with clean and comfortable spaces. We regret hearing about the issue you experienced with the cleanliness of the bedding and the unexpected items left behind. These matters will be addressed with our housekeeping team to reinforce our high standards. We hope to host you again in the future for an even better experience.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel Great customer Service
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Eric, it's wonderful to hear that you enjoyed your experience at Staybridge Suites Chicago O'Hare - Rosemont. We're particularly glad to learn how much you appreciated our excellent customer service. Our team members always strive to provide the highest levels of hospitality. We look forward to welcoming you back in the future for another great stay.

10/10 Excellent

Reed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lina at check-in was wonderful! Very pleased with the room amenities and cost
Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Reed, thank you for sharing your great experience at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. It's exhilarating to hear that Lina made your check-in process seamless, and you were satisfied with our room amenities and pricing. We truly appreciate you choosing our hotel and we look forward to your next visit.

10/10 Excellent

Erica, Baraboo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were beyond happy with our stay. The young lady who greeted us at the check-in desk was so nice, helpful and knowledgeable about her job. So informative with every question we asked. And she did it all with a smile. Our room was beyond what we expected. Especially for the cheaper price. It had a mini kitchen with stove, full fridge, microwave sink, utensils, pans and pots, plates, toaster, full size coffee maker with coffee. And a DISHWASHER. VERY VERY CLEAN SUITE!
Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
Erica, it's delightful to know you were beyond pleased with your stay at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We truly appreciate your compliments regarding our wonderful team member at the front desk. Our priority is to always provide exceptional service with a friendly smile. It's fantastic that our well-equipped and extremely clean suite exceeded your expectations. We're grateful for your review and look forward to welcoming you back for another stay.

10/10 Excellent

Indpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice, clean, spacious room
Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
Indpreet, it's heartening to know you appreciated the cleanliness and spaciousness of your room at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We're delighted you found our team members friendly and helpful during your visit. Thank you for choosing our hotel and we hope to serve you again soon.

10/10 Excellent

Kamran

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for the perfect rating, Kamran!We are very pleased to hear that you had a wonderful stay at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chicago Ohare
Excellent hotel. Great value.
Stayed 3 nights in Dec 2023
Response from Customer Service on 16 Dec 2023
Edward, it's fantastic to hear that your experience at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel, was brilliant. We strive to provide a high-quality experience and it seems we've hit the mark with you. We appreciate your kind words regarding our hotel's value. We're looking forward to welcoming you back.

2/10 Terrible

mahendra

Very bad, booked room with kitchen, I was provided a room with non working kitchen.
Stayed 1 night in Dec 2023
Response from Customer Service on 15 Dec 2023
Mahendra, it is regrettable to hear about the issue you faced with the kitchen during your stay. It is one of our high-priority amenities and we understand its importance for our guests. We deeply apologize for any inconvenience caused and want to assure you that we are taking the necessary actions to prevent similar instances in the future.

10/10 Excellent

Tanisha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star experience
Stayed 5 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
Tanisha, it's genuinely pleasing to hear that you had a 5-star experience at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. Our team truly values guests like you and your support. We hope to host you again in the future for another excellent stay.