Lobby

Reviews of Hilton Rosemont Chicago O'Hare

3.5 out of 5
Hilton Rosemont Chicago O'Hare
5550 N River Rd, Rosemont, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 539 out of 1001 reviews" "
Rating 8 - Good. 262 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Shelia

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 23 Apr 2024
Hi Sheila,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

10/10 Excellent

Jennifer

Travelled with partner
Enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 10 Mar 2024
Hi Jennifer,We're delighted to hear that you enjoyed your stay at our hotel. Our team works tirelessly to ensure that every guest experience is exceptional, from the moment of arrival to departure. We appreciate your positive feedback and hope to welcome you back soon for another memorable stay. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Dawn

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 31 Mar 2024
Hi Dawn,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 26 Feb 2024
Hi Patricia,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

KELVIN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean facility
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 24 Feb 2024
Hi Kelvin,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean and nice staff
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 18 Feb 2024
Hi Kimberly,We're delighted to hear that you found our hotel to be conveniently located and appreciated the cleanliness of our accommodations. Our team takes great pride in ensuring a comfortable stay for all our guests, and it's wonderful to hear that their efforts were recognized. We strive to maintain a high standard of cleanliness and professionalism to provide a pleasant experience for every guest. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities
The Hilton Rosemont was a very pretty, very well maintained hotel and all of the stafff were friendly and curteous.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 11 Feb 2024
Hi Angela,We're thrilled to hear that you found our facility to be a beautiful and well-maintained hotel. Our team takes great pride in providing exceptional service, and it's wonderful to know that you experienced the warmth and friendliness of our staff during your stay. We strive to create a welcoming atmosphere for all our guests, and your kind words are a testament to our dedication to customer satisfaction. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon.

6/10 Okay

Mary, Urbana

Liked: Cleanliness, property conditions & facilities
Nice, clean space, quick, professional check-in. Shuttle pick-up very slow, nasty pick-up van
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 11 Feb 2024
Hi Mary,We're delighted to hear that you found our hotel to be a pleasant and clean environment, and that your check-in experience was efficient and professional. However, we regret to learn about your dissatisfaction with the shuttle pick-up service and the condition of the van. We take all feedback seriously and will address these concerns with our transportation team to ensure a smoother and more pleasant experience for all our guests in the future. Thank you for bringing this to our attention.

6/10 Okay

Calvin

Business traveller
Liked: Cleanliness
My first night was good. My second, a disaster. Between the late night fire alarm, the fraternity convention, and the maid knocking on my door at 8 am asking me if I was still there I left exhausted. This company has put profit over comfort. I shall not any longer darken its door. Hilton forgot that guest come to relax, a seemingly obvious fact.
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 5 Feb 2024
Hi Calvin,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. While we understand that unexpected incidents like a late-night fire alarm and a nearby event can disrupt a peaceful night's rest, please be assured that we prioritize our guests' comfort. We regret any oversight in our housekeeping schedule and will address this with our team. We strive to create a relaxing environment for our guests and will take your comments into consideration for future improvements.

6/10 Okay

Anna

Liked: Staff & service
The room was kind of warn out. The blankets had holes in them. The staff was friendly. The room wasn’t the greatest.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 22 Jan 2024
Hi Anna,We appreciate your feedback and would like to extend our gratitude for highlighting the friendliness of our staff. We sincerely apologize for any inconvenience you experienced with the room condition. Our team is committed to maintaining high standards, and we regret that your expectations were not fully met. Rest assured, we will address the issues raised to enhance the overall guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice property with an airport shuttle.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 16 Jan 2024
Hi Trisha,We appreciate your positive feedback and are delighted to hear that you found our hotel to be clean and enjoyed the amenities, such as our airport shuttle service. Our dedicated team strives to maintain high standards of cleanliness to ensure a comfortable stay for all our guests. It's fantastic that you found our property to be to your liking, and we hope to welcome you back for another pleasant experience in the future. Thank you for choosing our hotel for your stay!

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 9 Jan 2024
Hi Patrick,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Tamika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 25 Dec 2023
Hi Tamika,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Sravan Kumar, Cupertino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, yet quiet
Response from Guest Relations Management on 22 Dec 2023
Hi Sravan Kumar,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Judy

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 12 Dec 2023
Hi Judy,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Weekend Getaway
It was a nice little trip. I had a fun time at the Donald E Stevens Convention Center where “Midwest FurFest” took place. I had a pleasant experience, the people there were very nice and even gave me tips on travel for the next time there’s a convention. Thank you all for a great experience and I will see you all next year.
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on 11 Dec 2023
Hi Ashley,We are delighted to hear that you had a pleasant experience during your recent stay at our hotel while attending the Midwest FurFest at the Donald E Stevens Convention Center. It's wonderful that you had a fun time, and we appreciate your positive feedback about the friendly people and the helpful travel tips you received. Our team works hard to ensure that our guests have a great experience, and we look forward to welcoming you back next year for another enjoyable stay. Thank you for choosing our hotel for your trip!

4/10 Poor

Martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 18 Dec 2023
Hi Martin,Thank you for taking the time to share your feedback with us. We apologize for any shortcomings you experienced during your recent visit. Your feedback is important to us as we continuously strive to improve the guest experience at our hotel.We are disappointed to hear that we did not meet your expectations on this occasion. We sincerely apologize for any inconvenience or discomfort caused, and we hope that you will give us another opportunity to provide you with a much better experience in the future.

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like having to pay $35 per night for parking, and not having a microwave in my room unless i pay $25.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 29 Nov 2023
Hi Melissa,We value all feedback from our guests, and we sincerely apologize for the inconvenience and discomfort you experienced during your stay. We are taking note of the 35 parking fee and the lack of a microwave in the room. We understand that these were not ideal and we are saddened that they affected your stay.We value your feedback and would appreciate the opportunity to make things right. Please don't hesitate to reach out to us directly so that we can work to address your concerns and regain your trust as a valued guest.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always for the sports convention.
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on 24 Nov 2023
Hi Micheal,It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay. We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on 22 Nov 2023
Hi John,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Sheri, Woodruff

Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 22 Nov 2023
Hi Sheri,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Pam

Stayed 1 night in Nov 2023
Response from Guest Relations Management on 5 Nov 2023
Hi Pam,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Chris, Yukon

Stayed 1 night in Oct 2023
Response from Guest Relations Management on 19 Nov 2023
Hi Chris,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 23 Oct 2023
Hi Sheila, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

6/10 Okay

Maria

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 21 Oct 2023
Hi Maria,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, room comfort
Stay Here
Our stay was nothing but, amazing! The check in agent was friendly and had a smile. The whole Hotel is classy and modern in décor. Our room the bed is soft and clean.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 1 Nov 2023
Hi Debbie, It's good to hear from you and we greatly appreciate that you've taken the time to share your stay at our hotel!We are pleased to hear that you appreciated the friendly service provided by our staff. We are delighted that you had an enjoyable stay!We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are especially happy to share this review with our staff who work hard to ensure that you receive a very pleasant and enjoyable experience in service and accommodations.Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

Ben, Saint Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, very helpful staff!
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 14 Oct 2023
Hi Ben, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property and great service.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 10 Oct 2023
Hi James, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the service of the staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Judy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 7 Oct 2023
Hi Judy, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

4/10 Poor

Heather

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 3 Oct 2023
Hi Heather, Thank you very much for taking the time for feedback.We are delighted to hear that you loved the majority of your time. Your rating will assist us in determining our strengths and weaknesses in ensuring that our guests feel welcomed and satisfied with their stay. We are pleased to have contributed to your travel convenience.We appreciate you taking the time to review our hotel and look forward to your future visit.

8/10 Good

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 3 Oct 2023
Hi Elizabeth, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Dayanis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 27 Sept 2023
Hi Dayanis, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations Management on 19 Sept 2023
Dear Amanda, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Marisol

Travelled with partner
Liked: Amenities
Clean and nice
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on 9 Sept 2023
Dear Marisol,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Iqbal

Stayed 3 nights in Sep 2023
Response from Guest Relations Management on 12 Sept 2023
Dear Iqbal,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very clean!
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on 6 Sept 2023
Dear Daisy, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are very happy that you found the place clean and the service of the staff very satisfying.We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Rajeev

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Never stayed at a hotel where there was no refrigerator in the rooms.
Stayed 3 nights in Sep 2023
Response from Kassandra on 4 Sept 2023
Thank you for staying with us at the Hilton Rosemont and we appreciate your feedback it always helps us improve.

6/10 Okay

Bolivar

Stayed 1 night in Aug 2023
Response from Guest Relations Management on 11 Sept 2023
Dear Bolivar, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Tayvis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Making was too much.
Stayed 4 nights in Aug 2023
Response from Guest Relations Management on 15 Aug 2023
Dear Tayvis, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

kimberly, grand island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations Management on 12 Aug 2023
Dear Kimberly, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Esther

Stayed 2 nights in Aug 2023
Response from Guest Relations Management on 14 Aug 2023
Dear Esther, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

8/10 Good

Ana

Stayed 1 night in Aug 2023
Response from Guest Relations Management on 28 Aug 2023
Dear Ana, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Kristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding in every way
I really enjoyed my stay. Everything was perfect but what really made the difference was the friendly staff. They seem happy and seem to enjoy their jobs which is rare. Appreciated the text messages, extra towels and free shuttle to my dinner reservation. Thank you
Stayed 2 nights in Aug 2023
Response from Guest Relations Management on 5 Aug 2023
Dear Kristina, It's fantastic to hear from you, and we appreciate you taking the time to tell us about your stay at our hotel.We are very pleased that you appreciate our team's friendly customer service. We are delighted that you really liked your stay! We strive hard to make each client's experience excellent and enjoyable and we are pleased to hear that our efforts have been successful. We'd like to forward your comments to our staff, who work tirelessly to ensure you have a good stay and experience in terms of both service and accommodations.We appreciate you sharing your thoughts, and we hope to see you again soon!

10/10 Excellent

Lina

Stayed 1 night in Aug 2023
Response from Guest Relations Management on 25 Aug 2023
Dear Lina, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Howard

Stayed 6 nights in Jul 2023
Response from Guest Relations Management on 22 Aug 2023
Dear Howard, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Oscar checked me in and did a fantastic job and helped me when i had questions. Everything was good except for my parking experience. I did not like calling or texting a number to enter. No directions on how to pay or to get out.
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 18 Jul 2023
Dear Brooke, It is nice to hear from you, and we appreciate you taking the time to share your experience at our hotel!We feel delighted that you enjoyed the friendly service provided by our team. We strive to provide each client with a very pleasant and enjoyable experience, and we are happy to learn that we have achieved this goal.Thank you for your feedback on the parking. We apologize for the inconvenience. Given that we are always looking for ways to improve the hotel experience for our guests, your feedback will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very attentive and nice cheerful good presentation for the hotel
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 15 Jul 2023
Dear Martin, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. American Airlines messed up my flights so I stayed the night at Rosemont. Great place!
Stayed 1 night in Jul 2023
Response from Guest Relations Management on 15 Jul 2023
Dear Steven, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 12 Jul 2023
Hello Mark! We're glad that you enjoyed the value and the amenities of our hotel! Thank you for sharing your perspective of our hotel’s accommodations and services! It means a lot to us that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon!

2/10 Terrible

Bilal

Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 11 Jul 2023
Hello Bilal! We appreciate that you have taken the time to let us know how you perceived our accommodations. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your rating is extremely important to us. It is always our goal to give you a 5 star experience and we apologize for failing to do so.