Ratings based on 5,117 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Great stay!

Posted 06-Dec-2016
All staff were exceptionally nice and polite! The hotel was clean and in a great location and close to many things! Would recommend to others and would stay again when back in the area.
Comment from Hotel Management
07-Dec-2016 by HRHC , Hotel Management
Thank you for your feedback! We hope to Rock out with you again soon.
5out of 5
by A verified traveller from Chicago

The hotel was well situated and close to the train

Posted 05-Dec-2016
Pros: the location
Cons: nothing
Location: close to the train, the theater, the stores and good restaurants
The hotel provided the perfect gateaway close to shopping and restaurants as well as to the train and buses
Comment from Hotel Management
07-Dec-2016 by HRHC , Hotel Management
Thank you kindly for your feedback. We hope to rock on with you soon!
4out of 5
by A verified traveller from Springfield il

Great location. Fun atmosphere.

Posted 05-Dec-2016
Pros: Theme
Cons: Had to keep getting the room key redone because it would not work.
Location: Everything the Magnificent Mile has to offer.
This hotel is conveniently located to all the fun things you want do on the Magnificent Mile.
2out of 5
by A verified traveller from minneapolis

mediocre service

Posted 05-Dec-2016
Pros: the bed
Cons: the jamaican food was great but the staff was slow. it took 20 minutes to get a jameson/ginger brought to our table
Location: the location was fine, lots to walk around and see, millennium park is near by and access to the train is simple
everything was over priced and the bar/restaraunt staff were remarkably slow. the only redeeming quality was the comfort of the bed
4out of 5
by A verified traveller from Toronto

Good spot on the Magnificent Mile.

Posted 02-Dec-2016
Pros: Staff was friendly, Quick and efficient service, Full gym, Two great restaurants and gift shop in hotel
Cons: Put the heat on (or get some guest robes) ;)
Location: The Magnificent Mile was right downtown and close to everything. Shops and restaurants are walking distance, also close to Art Institute & 360 tower.
I checked in on a Thursday, the staff was very helpful and accommodating. I loved the room and the lobby of my floor was decked out with Prince memorabilia, just like you'd find at the Hard Rock Cafe. It was kind of disappointing that the actual Hard Rock Cafe in Chicago was a mile away from the hotel, but the other restaurants surely made up for it! I had free WiFi in my room, and a single cup coffee maker (just like I have at home). I felt very comfortable with my stay here, the staff answered any and all of the questions I had about the city and surrounding area... the gym in the hotel is amazing too. The only problem I had was the room was too cold for November. It felt like the AC was on (shouldn't the heat be on by now?) anyways... it was a minor detail, out of an otherwise fantastic stay.
Comment from Hotel Management
02-Dec-2016 by HRHC, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, HRHC
2out of 5
by A verified traveller

Disappointing and expensive stay in Chicago

Posted 01-Dec-2016
Lookig at the pictures I expected more. However the room was small and poorly ventilated (no fan in bathroom). Windows are not able to be opened as well (probablu for safety reasons). Definitely won't come back :( too expensive for the stay. Only positive was the hotel's location.
5out of 5
by A verified traveller

Great location

Posted 29-Nov-2016
Beautiful rooms with view of Michigan avenue also all mod coms in room would stay again
2out of 5
by A verified traveller

Posted 28-Nov-2016
This is our 2nd stay and have to say the overall stay was below average for Hard Rock. Our bathroom didn't look clean and the toilet made an awful noise every time you flushed it. Also not sure what is wrong with the plumbing because I could hear a veeynlout noise any of the neighbors turned on their water. Same thing when we used the shower, loud noises.
5out of 5
by A verified traveller from US

Great hotel on the magnificent mile

Posted 27-Nov-2016
The staff were very friendly. Hotel is centrally located and the rooms we clean and spacious
4out of 5
by A verified traveller from US

Great location.

Posted 27-Nov-2016
Located right along the Magnificent Mile. Many Restaurants, Bars, & Convenience Store nearby. Walking distance to many attractions. Although the hotel front and lobby is unimpressive and looks dim and gloomy at night. Our room was located near the elevator shaft so there were clanging noises at night that makes it difficult to sleep. Mini ref in the room is also not working.