Ratings based on 5,378 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Cornwall NY

Nice hotel close to all tourist attractions.

Posted 25-Apr-2017
Enjoyed our stay on the 18th floor. Close to all tourist attractions. Great bar and friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Apr-2017
The hotel was nice and clean. The only thing was that it didn't have a refrigerator. You had to request one for a fee.
Comment from Hotel Management
24-Apr-2017 by HRHC, Hotel Management
Thank you for your feedback! We hope to see you again soon. Rock on, HRHC
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location! Walked to everything we visited!

Posted 22-Apr-2017
Great rock and roll atmosphere. Friendly staff and fantastic location.
Comment from Hotel Management
23-Apr-2017 by HRHC, Hotel Management
Thank you so much for your feedback! We are so excited you enjoyed your time with us. Rock on, HRHC
3 out of 5
by A verified traveller from Mesa, AZ

Decent Hotel for the Cost

Posted 21-Apr-2017
Pros: The cost and the gym.
Cons: All stated in the review. Better Wifi, better pillows, windows need some work, the elevator buttons need to be fixed on some floors.
The hotel was decent for the cost, the pillows were unusually uncomfortable but I made them work; they were really flat. The AC in the first room didn't work and the windows didn't open. The second room was very spacious, but the tile in the bathroom was coming up. The windows were VERY difficult to close in the second room as well, but the AC worked. The overall condition of the hotel felt very "worn down" and the Wifi was beyond deplorable. But for the cost, it was a decent hotel.
Comment from Hotel Management
23-Apr-2017 by HRHC, Hotel Management
Thank you for the feedback Nick! We are glad to see you enjoyed our gym and overall stay with us. We hope to see you back in the near future. Rock On, HRHC
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Apr-2017
Nice corner room with great view. Clean and walking distance from many main attractions and sites.
Comment from Hotel Management
18-Apr-2017 by EP, Hotel Management
Thank you for staying with us, the Hard Rock Hotel Chicago, takes pride in making sure that every guest feels comfortable and taken care of. Have a wonderful day, and we hope to see you again some day.
5 out of 5
Recommended
for Everyone
by A verified traveller from greendale wi

Great location

Posted 17-Apr-2017
The room was very clean and comfortable. Staff was courteous and helpful. Great location to walk to area restaurants.
Comment from Hotel Management
18-Apr-2017 by ep, Hotel Management
Thank you for staying with us, the Hard Rock Hotel Chicago, takes pride in making sure that every guest feels comfortable and taken care of. Have a wonderful day, and we hope to see you again some day.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Apr-2017
Only stayed 1 night but it was very clean and comfortable
Comment from Hotel Management
18-Apr-2017 by ep, Hotel Management
Thank you for staying with us, the Hard Rock Hotel Chicago, takes pride in making sure that every guest feels comfortable and taken care of. Have a wonderful day, and we hope to see you again some day.
2 out of 5
by A verified traveller from nashville

Not worth the price.

Posted 16-Apr-2017
Several items broken in our room. Parking is extraordinarily expensive for overnight. Concierge not helpful at all-we were sent all over town for dinner and each place recommended by concierge was closed already. We had to settle for terrible food at some pub somewhat close by, did not get a proper dinner. Staff lacks personality and charm. Room walls and fixtures scuffed and dirty. Hotel Did not inform us we had a room adjoining ours beforehand. I paid too much for this experience.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney Australia

Good hotel for the price

Posted 15-Apr-2017
Pros: Free Wi-Fi, comfortable rooms
Cons: Food in Mr Browns is very ordinary. Drink prices are very high too.
Location: Close to river cruise.
Comfortable, well located, upper levels are away from traffic noise.
Comment from Hotel Management
18-Apr-2017 by ep, Hotel Management
We are happy that you enjoyed your stay with us. It is our goal here at the Hard Rock Hotel Chicago to ensure that every guest stay is as comfortable as possible, and we are happy to hear that we succeeded . I am sorry that you did not enjoy Mr. Browns, next time give our other restaurant, Chucks a Kerry Simon Kitchen a try. Take care and enjoy the rest of your day.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great location

Posted 14-Apr-2017
Hotel was in a great location. Center of the city. However, street noise is loud. If you expect that, you are fine. Only complaint was that maid service spilled a coffee that was on nightstand over sheets and on floor and didn't change the sheets. I slept on coffee for 2 days.
Comment from Hotel Management
20-Apr-2017 by ep, Hotel Management
Good Day, We are deeply sorry that your sheets were stained, in the future do not hesitate to contact us so that we can rectify the situation. It is our goal to make sure that every guest’s room is up to the highest level of quality, and we are sorry that we missed out mark. We are glad that you enjoyed your stay, and this beautiful city, and hopefully to see you again soon.