Ratings based on 5,559 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location off the strip

Posted 27-Jun-2017
Hotel is comfortable and convienent however,plan to pay up to 65$ for overnight valet parking, a room tax and a city tax. I also disliked there's no convienent store inside hotel or vending machines, you are expected to walk a block over to 7/11.
4 out of 5
Recommended
for Everyone
by A verified traveller from Dearborn, MI

Nice location in Chicago, close to Art Museum

Posted 26-Jun-2017
Pros: close to art museum, shopping, train to Midway. Housekeepers were very pleasant and cleaned our rooms nicely on our schedule.
Cons: Bathroom floor needed grouting. Some tiles were loose.
Location: Within walking distance of the Art Museum. A fairly inexpensive Uber ride to Science Museum. Plenty of shopping and dining closeby.
Chicago is fun. The restaurant was fine. Lots to do. We went to see "Aladdin" while there and enjoyed that! The Art Museum is awesome and I felt that I could spend a couple of full days there and still probably not see all of it. The Science Museum is well worth the trip. Plenty of nice shopping in that area. All in all there is plenty to do, you just have to look it up and you can find it.
Comment from Hotel Management
26-Jun-2017 by Arron, Hotel Management
Shelley, We want to thank you for taking the time to Write us a 4 star review! We want to apologize for the tiles that were loose in your bathroom, but we are delighted to know that you enjoyed your time here in Chicago.We hope that you will come back and visit us again soon! Keep on rocking, Arron Martin
3 out of 5
by A verified traveller

The walls and wall decorations were dirty.

Posted 26-Jun-2017
The Bad-The walls and wall decorations were dirty. No fridge in the room. Paying $389 for a king suite w view. I def expected more. Plan on spending at least $60 on parking that is also not included. -The Good-Great location, comfortable beds, nice staff.
Comment from Hotel Management
26-Jun-2017 by Arron, Hotel Management
Kassie, Thank you for taking the time to let us know how we are doing. We want to apologize for the decor not being up to standards, please know that we will have this taken care of. We hope that you will give us another try. Keep on rocking, Arron Martin
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Nice hotel close to shooping, museum and Navy Pier

Posted 26-Jun-2017
Staff was wonderful and was able to check in early then the schedule time
Comment from Hotel Management
27-Jun-2017 by Arron, Hotel Management
Mario, Thank you for taking the time to write that Hard Rock Hotel Chicago a 5 star review! We hope to see you again very soon!!! Keep on rocking, Arron Martin
3 out of 5
by A verified traveller

Posted 26-Jun-2017
For the price I paid, i found the room to be quite old, with very limited views. Safe wouldn't work and only one drawer in the dresser would open. Very friendly staff and clean as well.
Comment from Hotel Management
27-Jun-2017 by Arron, Hotel Management
Thank you for taking the time to write that Hard Rock Hotel Chicago a 3 star review! We hope that you will give us another try, we are going through some changes. Keep on rocking, Arron Martin
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Great location close to the river and restaurants.

Posted 25-Jun-2017
Cleaning staff very good! Felt safe there. Room was quiet and cool.
Comment from Hotel Management
25-Jun-2017 by Arron, Hotel Management
Patricia, Thank you for taking the time to write that Hard Rock Hotel Chicago a 5 star review. We are happy to hear that your time spent with us was safe and cool. We hope that you will come back and see us again very soon! Keep on rocking, Arron Martin
4 out of 5
Recommended
for Everyone
by A verified traveller

Tourists

Posted 22-Jun-2017
The staff here is amazing and helped us so much beings we were such tourists!! The bathroom fan wasn't functional so our bathroom had a mildew-y smell, & the curtains were a little dirty. Air conditioning was not very efficient but perfect for me. This is an old, restored building that has a lot of charm. We got exactly the view we requested- & what a view it was. What a wonderful experience that everyone should have 🤗
Comment from Hotel Management
23-Jun-2017 by HRHC, Hotel Management
Hello! Thank you for your feedback! We are so glad you enjoyed your stay overall - but do apologize for the issues with your room! We hope to see you again soon. Rock on, HRHC
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Everywhere

Great Hotel, Great Location, Sucky WiFi

Posted 22-Jun-2017
The review title says it all. The WiFi was TERRIBLE. Truly AWFUL. Why? There's no excuse for bad WiFi these days.
Comment from Hotel Management
22-Jun-2017 by Arron, Hotel Management
Dear DJ, We want thank you for taking the time to let us know how we are doing. We want to apologize for the inconvenience with our WiFi.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Nice ,Central Hotel

Posted 10-Jun-2017
Pros: The Location was near everything!
Location: everytjing is nearby!
Very nice , beautiful old building, very central to downtown Chicago. Walkable to all the Chicago attractions. Very enjoyable stay. Would definatly stay again!
Comment from Hotel Management
10-Jun-2017 by Arron, Hotel Management
Keithko, Thank you for taking the time to write the Hard Rock Hotel Chicago an amazing review! We are delighted to know that enjoyed our location. We are very lucky to have such and awesome location centrally located to all down town Chicago has to offer. We hope to see you back with us again for your next Chicago get-a-way! Rock On, Arron Martin
4 out of 5
Recommended
for Everyone
by A verified traveller

No mini frig

Posted 09-Jun-2017
Thought it was odd there wasn't a mini frig in the room. Other than that all was good. I'm not used to being on a lower Floor in a hotel so that was different but fine.
Comment from Hotel Management
09-Jun-2017 by Arron, Hotel Management
Thank you for your recent review and stay with the Hard Rock Hotel Chicago. We understand that every guest is looking for different things and we are always trying to give each person just that. We do have mini fridges upon request. Rock on, Arron Martin