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Reviews of Furnished Suites in South Loop Chicago

3.5 out of 5
Furnished Suites in South Loop Chicago
1333 S Wabash Ave, Chicago, IL

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 25 reviews" "
Rating 8 - Good. 3 out of 25 reviews" "
Rating 6 - Okay. 4 out of 25 reviews" "
Rating 4 - Poor. 4 out of 25 reviews" "
Rating 2 - Terrible. 3 out of 25 reviews" "

7.6/10

Cleanliness

6.6/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

4/10 Poor

Julian

Liked: Cleanliness, property conditions & facilities
The stay started off poor. The suite had been unoccupied for a while with the heat setting at "Unoccupied" and set at 52 degrees. The windows in the bedrooms were left open so thiose rooms were even colder. The outside temperature was 18 degrees we we arrived. It took over an hour to get the room temperature up to 68 degrees. Lighting was also dim with many light bulbs out and needing to be replaced. The unit itself was clean, view and location were great. It would have been helpful if they were better prepared for our arrival and left some details on the heating system and basic info on the unit.
Stayed 4 nights in Jan 2019
Response from Angel S. on 15 Jan 2019
Thank you for taking the time to leave feedback about your stay. We want all of our guests to enjoy their time with us and we are really pleased to learn that this was achieved and that you enjoyed your apartment. We will use your feedback so we can improve and ensure that all of our guests are comfortable and well satisfied.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2018

2/10 Terrible

Alice, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They requested us to confirm our check-in one hour prior to our arrival. However, when we were confirming with them, we never got a reply. On their emails, they told us there would be no one at the reception and they would have someone to greet us and show us the property when we arrived. They said the check in time would take up to 1 hour. But that wasn’t the truth. After waiting for 5 hours to get our check in confirmation, and no one got back to us, so we showed up at the property as Expedia customer support recommended. When we arrived, there was someone at the Conceige. The Conceige said the company told her to give me the keys since the morning, and I could go to my unit. The check in was easy but the company made it sound like so difficult. I don’t understand why this company had to lie to us and made our vacation extremely inconvenient. The unit is dirty, the washrooms weren’t washed, and there were hair on the bedsheet from the previous guests. It’s a filthy place. We had the worst experience with the communication, services, and living condition. I highly recommended to avoid this place!
Stayed 3 nights in Oct 2018

4/10 Poor

JImmy, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't judge a book by its cover.
In theory this was a perfect location for the conference I was attending in Chicago. The pictures looked amazing, the price was within budget, but the condition and cleanliness were atrocious. On top of that the amount of correspondence was extreme overkill, I had to fill out a 4 page document simply to check-in. So easy of use was the opposite of staying at a hotel. Also have someone clean the place not simply make a bed, the toilets were dirty and their were long black hairs from whomever stay the night before throughout the apartment. Lots of room for improvement.
Stayed 3 nights in Apr 2018

2/10 Terrible

Charles, Denver

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience of any hotel booked on Expedia
I use Expedia exclusively for travel, and for their benefit, I hope they remove Pelican Suites from their list of vendors. The property was filthy, TERRIBLE service that never even showed up as it was an apt not hotel, and in working with them they've done nothing nor even replied.
Stayed 3 nights in Jan 2018
Response from Angel S. on 25 Feb 2018
Thank you for your feedback. We are saddened by what happened during your stay. We have talked to our staff regarding the cleanliness issue and have reprimanded the people involved. We hope that you will stay with us again so that we can make up for this issue and make things better.

2/10 Terrible

David, Denver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst stays I’ve had
The place was absolutely filthy and staff never showed up. Stay away from Pelican Suites.
Stayed 3 nights in Jan 2018
Response from John on 10 Mar 2018
Hi David, Thank you for taking the time to post a review of your stay with us. I am sorry to hear that you experienced some difficulties during your stay. We will investigate the matter and we will do our best to make sure that this will not happen again

6/10 Okay

Michael, San Francisco, CA

Liked: Cleanliness, room comfort
Disliked: Staff & service
Check in was less than perfect
Upon arrival I was assigned a suite that was not clean, to the extent that one of the toilets was stopped up, soiled and it permeated throughout the whole apartment. After a very short wait I was give a 2nd suite that was clean and quite satisfactory upon first inspection, however in the evening I discovered that it was poorly lit, due to most of the bulbs being inoperable, my shower drain was clogged. During the night I became cold and discovered that there were no blankets, strange for a Chicago winter? The apartment was very nicely furnished and quite satisfactory when the sun was up. It has beautiful views of Chicago, but in the evenings it was dark and difficult to see due to the poorly lit rooms. On my 2nd day I sent a text-msg to the local manager asking to have these items corrected and I never received a reply. their bad!!! I think this place has a lot of potential as an alternative to Hotels, but the management of them is not quite up to par with hotel management, so if this is important to you, you may want to opt for a Hotel.
Stayed 3 nights in Dec 2017
Response from Angel S on 20 Dec 2017
Thank you very much for your post regarding your recent stay with us. Firstly, I would like to apologize that you were disappointed with your stay on this occasion. Feedback, both positive and negative is crucial to help us we strive to exceed guest expectation and offer a truly special and memorable experience for all our guests. We will ensure that this does not happen again. The team pride themselves on the levels of service that they provide and will be sure to take your feedback on board.

4/10 Poor

F M

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stick with a hotel!
Despite being promised a service call since the TV Hulu connection being down and the bed being broken (mattress supports not connected to the middle of the king bed), no one came. Service was non-existent. Place is super basic.
Stayed 4 nights in Nov 2017
Response from Rhina Kelley on 30 Nov 2017
Hi F M, Thank you for your feedback. I was so sorry to learn that you were unhappy with your recent stay and I would like to take this opportunity of offering you my personal apologies. I have noted your comments about the general maintenance of the rooms and I will address them with my executive team. best, John Clements

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Was nervous when first booking, and not a lot of info however once we where there it all made up for that. The apartment was wonderful, furnished perfectly! Plenty of towels, blankets and pillows! Cookware was all there and even the washer/ dryer was in great condition. Only compliant was the check in process, did not get a key for some time, however the front desk of the apartment was very nice and made us a temporary key.
Stayed 3 nights in Oct 2017
Response from John on 20 Oct 2017
Hi Anonymous, It is Immensely rewarding to receive a 5 Star rating from you. We do our best to make a Memorable and Wonderful experience to all of our guests and thank you for taking time to confirm it. We would like to apologize that you encountered some difficulties during your check-in, please rest assured that we are taking the appropriate measures to address the shortfalls encountered and prevent future occurrence. Next time you visit this wonderful city, please consider Pelican Executive Suites as your Home away from home

6/10 Okay

Al, Lincoln, NE

Disliked: Cleanliness, staff & service, property conditions & facilities
Love the idea, execution was horrible.
We were emailed 3 different numbers to contact an hour before we arrived, and were given very clear, very stern directions to under no circumstances bother the front desk with any questions or requests. None of the numbers we were given worked, we had to call the Pelican company directly. The first woman said she would call me back after she contacted the on-site manager, and never did. The second man who helped me told me to go to the front desk, which was confusing because as I stated previously, we were given direction to not ask the front desk any questions. The front desk did let us into our unit. The unit has great potential, it's a nice space, in a nice location, however, the cleaning was clearly lacking. This place was the ultimate example of "skipping corners". The floor was dirty enough that we had to wear shoes in the apartment, there was dust on all of the tables, and we found hair in our bed and in the shower. We tried to contact the "onsite manager" to learn how to turn the air conditioning down because it was very hot inside, but no one ever returned our phone call. I expected much more for the price we paid.
Stayed 4 nights in Aug 2017
Response from John on 19 Sept 2017
Hi Al, Thank you for choosing Pelican Executive Suites and we appreciate your time in communicating to us some issues that you have experienced during your stay. Please accept our most sincere apologies that we were not able to meet your expectations and we will surely investigate on this matter. We take priority in addressing your needs and provide the best solution available to resolve your issue in the most efficient way as possible.

6/10 Okay

Colbey

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 4 nights in Aug 2017
Response from Rhina Kelley on 2 Sept 2017
Hi Colbey, Thank you for sharing your rating. Is there anything we could have done differently to reach 5 stars? As a valued customer, we want to hear your feedback. Sincerely, Paris Nasseri Marketing Manager

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Great loft in South Loop. Only complaint was communication with management company and AC control wasn't working.
Stayed 2 nights in Jul 2017
Response from Rhina Kelley on 2 Sept 2017
Hi Gerald, Thank you for your 4 star review. Sorry about the lack in service regarding your communication during your stay. I am glad you were able to let us know about our AC unit control. We have taken care of it since. We do hope you will come back and see us again. You are a valued customer. Sincerely, Paris Nasseri Marketing Manager

10/10 Excellent

Yeera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017
Response from Rhina Kelley on 2 Sept 2017
Thank you for your 5 star review, sorry we did not reply sooner. We do appreciate your business and we will be in touch with via email for with our new rewards program soon for all of our valued guests. Sincerely, Paris Nasseri Marketing Manager

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice but with room for improvement.
Overall very nice apartment, overall happy with stay with some room for improvement. It was very clean but walls are marked a lot like black marks from brushing up against it with bags etc. Difficult to use AC and TV because AC couldn't be turned off only temperature could be controlled and TV very difficult to use kept saying no wifi connection I emailed customer service email about it with no response. Eventually got Netflix working after a couple of days. It would be nice to have cable TV channels though. Fantastic views amazing we were on 11th floor nice small balcony but would be nice to have chairs out there. Shower water was cold one morning. Otherwise very nice shower with toiletries supplied. Nice gym on 4th floor. No curtains anywhere only blinds so early mornings are a must because when that sun rises the blinds are no good anyway there's no way you could sleep it's too bright! Good kitchen supplies and they left us some dishwasher tablets and washing machine detergent which was much appreciated. Neighbourhood was nice. Supermarket and dunkin donuts 5 mins walk. Lots of restaurants within a minute walk. Front desk security staff very nice and friendly.
Stayed 5 nights in Jun 2017
Response from Rhina Kelley on 25 Jun 2017
Dear Laura, I am sorry to learn that your stay with us not to the level you expected. We strive to ensure that all of our guests have an exceptional experience and I am not proud when we fail to delight a guest, however, I am grateful for the opportunity to know about any shortcomings, so that we can learn and do better next time Sincerely, Duane Paul

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
amazing condo in a great area!
Stayed 2 nights in Jun 2017
Response from Rhina Kelley on 13 Jun 2017
Dear Kent, Thank you for your feedback which I was delighted to receive. I am so pleased to hear you had such an enjoyable stay with us and how much you liked one of our rooms. Our location is ideal for getting around in the city, but the best part of the property is the staff, thank you for recognizing their efforts. Sincerely, Duane Paul

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Rhina Kelley on 4 Jun 2017
Dear Valued Guest, I am sorry to learn that your stay with us not to the level you expected. We strive to ensure that all of our guests have an exceptional experience and I am not proud when we fail to delight a guest, however, I am grateful for the opportunity to know about any shortcomings, so that we can learn and do better next time. Sincerely, Duane Paul

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, close to museum amd aquarium
Nice apartment. Quiet. No parking included though which adds adds big additional cost if driving into Chicago.
Response from John on 27 Feb 2017
Hi Anonymous, We are very happy to know we have been successful on complying our goal of making you feel really welcome during your stay. We are fortunate to have a team of dedicated persons, truly focused on making sure our guests have top notch experience, who will appreciate reading your comments. Looking forward to have you here again

6/10 Okay

David and Deb, Indiana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
This is not a hotel!
Pelican Executive Suites rents appartments for short term stay. The appartment we rented for 3 days was excellent but the booking process was not. After our non refundable booking was confirmed by travelocity we began to receive multiple and duplicate texts, emails and phone calls from Pelican. "Please do not bother the concierge of the building". "Send a photo of your ID and credit card or your check in will take longer" (it did 75 mins). There is an extra charge of $150 for cleaning the appartment after you leave and there is an extra surcharge for using a credit card. Our cleaner came in on the wrong day while we still staying. We arrived back after our day's activities to find our bed had been stripped but not remade. So be prepared.
Response from John on 2 Feb 2017
Hi David and Deb, I apologize if you found the way we have put in our rates and fees online to be inconvenient. I assure you these are not in anyway part of a scam as you may have believed it to be. If you will open our listing again and review the fine print and fees carefully, you will see that we have clearly written the cleaning fee and taxes as an exclusion to the nightly rate. These are shown to you all throughout the booking process until you receive your confirmation email. If you had any confusions with it during the booking process, a call to our reservations would be greatly appreciated so we could explain it to you further and to avoid confusions such as this. Again, our sincere apologies for theinconvenience that you encountered during your check in. We hope to welcome you back. Best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice, comfortable and clean place to stay with your family. I enjoyed my stay. Only down side was that parking was not included.
Response from John on 30 Dec 2016
Dear Valued Guest, Thanks for the very wonderful review. We're delighted to know that you enjoyed your stay. Looking forward to your stay with us.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all the fun in Chicago!!
This apartment was located within minutes of everything we went to Chicago to do. Shopping, nightlife, Bears game, Bulls game, restaurants, parks, and the train stop.
Response from General Manager on 24 Dec 2016
Hello Mike Thank you so much for the review. I am glad you liked our location and made the most of the nearby attractions. We hope to see you again soon. Regards Cy

10/10 Excellent

Liping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great luxury apartment for family vacation, full kitchen with everything available. The only issue is the reservation processing request a copy of ID and credit card via email because the property is owned by private party.
Response from General Manager on 14 Dec 2016
Thank you for your wonderful review. We do our best to make our guests’ stays as pleasant as possible and it is always a encouraging to hear back from guests about their stay. We are very pleased to see that you had a comfortable stay with us and that everything was to your liking. Thanks again, we hope to see you soon again! Sincerely, Duane Paul

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would definitely consider staying here again. Close to the L and grocery store as well as restaurants. It was very convenient to have a full kitchen. Apartment was clean and comfortable.
Response from General Manager on 14 Dec 2016
We're really happy to hear that you enjoyed your stay with us, and found that we provide a comfortable, clean place for people to stay in the area. It's great to see that you made the most of our wonderful location too. We hope that you'll be back to stay with us again in the near future. Sincerely, Duane Paul

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, I would recommend it highly.
nice environment, in downtown, extremely convenient. park is not too expensive or hard to find.
Response from Duane Paul on 26 Nov 2016
Dear Valued Guest, Thank you for your wonderful review. We do our best to make our guests’ stays as pleasant as possible and it is always a encouraging to hear back from guests about their stay. We are very pleased to see that you had a comfortable stay with us and that everything was to your liking. Thanks again, we hope to see you soon again! Sincerely,

10/10 Excellent

Dorthe Dohrn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk leilighet
Fantastisk flott leilighet med en perfekt beliggenhet. Her vil vi definitivt bo igjen, neste gang vi kommer til Chicago. Stor, lys og romslig med stilig innretning. Tett på dagligvarebutikk og parkering samt alt det fine som er å se i Chicago. Eneste minus var at det nesten ikke var mulig å lage mat grunnet en brannalarm som gikk igang ved det minste tegnet til matos.
Stayed 4 nights in Jun 2017