Ratings based on 2,852 Verified Reviews

3.7 out of 5
74% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Woolwich, Me

Last minute.

Posted 03-May-2017
Got stuck in Chicago. I had to stay over at my own expense . Even so, this hotel was great. Clean and comfortable bed- excellent shower!! Worth it even though I was not expecting to be there.
5 out of 5
Recommended
for Everyone
by A verified traveller

Stayed there for a wedding

Posted 30-Apr-2017
Pros: Comfortable beds and clean.
The hotel met the 3 C's of anyone's hotel expectations: Convenient, Clean and Comfortable.
1 out of 5
by A verified traveller

Terrible Stay with unprofessional security

Posted 26-Apr-2017
Pros: We booked this hotel because its near to our house but I will never stay in this hotel anymore and will tell to all our friends not to.
Cons: Don't employ unprofessional and rude people who bully kids and guest like Security name Shabir.
I booked this reservation for my 5 year old son's bday. Upon check in I clearly states the front desk that it will be for my son's bday surprise. I got 2 rooms. When we arrived at the hotel after we ate, I brought my kids to the pool and left my friends to the room. After an hour an old guy who don't wear hotel uniform and don't wear name tag went in one of our room and told my friends to leave and vacant the hotel in 10 mins. Since I was in the pool, my friend called me and told me guy is harassing them and kicking them out of the hotel. I went to the front desk and spoke with the Manager on Duty. She told me she don't know about it and there was no complain about us. We are quite and not disturbing any body. While I am speaking with her, My husband called me from the pool saying this guy is harassing and yelling our kids telling and pointing to them to go out of the pool and leave the hotel. My husband was so mad and asked this guy who he is because he don't have name tag and not even introduce himself acting like bully and harassing kids and our friends. He is so racist because there was a group of white people also in the pool with cake and cupcake in other table but not being asked to leave. he just picked all the Asian group and scream to go. When my husband asked him who he is, he still insist they have to leave. He called police and humiliate us and scare the kids. He seemed to be security and very unprofessional.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic staff, but walls a little thin

Posted 17-Apr-2017
Staff was amazing! Everyone was cheery and prompt. They really made my stay. Just wish it was a bit quieter, could here my neighbors alarm (that they snoozed for over an hour every morning), but will definitely be back.
Comment from Hotel Management
19-Apr-2017 by Arun Sharma, Hotel Management
Thank you for the kind words about our staff, we love hearing that our staff was amazing.
4 out of 5
Recommended
for Everyone
by A verified traveller from Scarborough, Ontario

Posted 09-Apr-2017
Pros: Cleanliness, staff and location
Cons: Maybe free stuff, snacks
Location: It is very close to the airport.
Excellent! No complaints. All staff were courteous and prompt. Hotel was very clean and very close to the airport. I definitely recommend this hotel.
Comment from Hotel Management
19-Apr-2017 by Arun Sharma, Hotel Management
Thank you for your review, and we look forward to you staying again with us in the future Arun Sharma General Manager
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Nice Hotel, nice bed, need to improve the internet

Posted 07-Apr-2017
Pros: Location, facilities
Cons: WiFi, more bottles of water
Everthing was good, very quiet and pleasant. Was difficult to get connected to internet some times. One day i had no bottle of water in m room, would have been nice if 2 bottles of water were offered.
3 out of 5
by A verified traveller from Michigan

Chicago Trip

Posted 06-Apr-2017
Pros: Friendly Staff
Location: Not much nearby, close to the airport.
The facility a little dated. The furniture in the room was of poor quality and abused. Updates had been made to the older facility, and it was clean. I was a little disappointed with the breakfast description on website, and that given by front desk staff. Each stated breakfast available with "surcharge" and was set up in the hotel restaurant. Well...there was nothing "set up". Breakfast was available to purchase...rather expensive, but good. It served our needs, but probably will not use again.
Comment from Hotel Management
19-Apr-2017 by Arun Sharma, Hotel Management
Thank you for your feedback ,We are making changes everyday to update the entire property Arun Sharma General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

CLOSE TO AIRPORT.

Posted 05-Apr-2017
STAY WAS OK, DID'NT KNOW THEY CHARGE FOR PARKING.
Comment from Hotel Management
19-Apr-2017 by Arun Sharma, Hotel Management
Thanks for the review, sorry but unfortunately being an airport property it is our policy to charge $12 a day for parking Arun Sharma General Manager
2 out of 5
by A verified traveller

2 queen bed

Posted 04-Apr-2017
Stayed here for a night, have stayed here many times before. This place has gone down the toilet. Pool was dirty, open wires were exposed in the room. They snuck in a parking charge? What kind of hotel charges you for parking when you're a guest? Will never go here again, awful!
Comment from Hotel Management
19-Apr-2017 by Arun Sharma, Hotel Management
I would like to apologize for the inconvenience you experienced during your stay, I assure you we take these matters very serious and this is not the norm and we will be during a inspection of all rooms so this doesn't ever happen again to a guest Sincerely, Arun Sharma
4 out of 5
by Ken

Posted 30-Mar-2017 on Hotels
Comment from Hotel Management
19-Apr-2017
Thank You for your stay with us Arun Sharma General Manager