Ratings based on 2,739 Verified Reviews

3.7 out of 5
74% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Kalamazoo, MI.

Satisfied Customer.

Posted 16-Jan-2017
Stayed there 13JAN17-14JAN17, wife was flying into O'hare, conveniently located. Hotel and Room were clean & comfortable. Cable channels were lacking, but that is not a deal breaker for me. Myself and kids are flying out of Ohare next month, we know where we'll be staying already.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice nice quiet

Posted 15-Jan-2017
Excellent atmosphere quite room clean area with excellent service
5out of 5
Recommended
for Everyone
by A verified traveller from Maquoketa IA

Great fly and stay hotel!

Posted 14-Jan-2017
We have used this hotel for many years for fly and stay! It is our favorite! The rooms are so nice! The restaurant and bar has great reasonable food and drinks!
3out of 5
by A verified traveller

What an experience

Posted 13-Jan-2017
Well first they had our name wrong said we didn't have reservation. Then I had to call them at 2am to tell them the ceiling was leaking in our bathroom above the toilet. They did nothing to help soI put garbage can and towel to try to contain the water and quit to constant drip sounds. Then for the shuttle ride to airport, can I say how rude the staff was.
4out of 5
Recommended
for Everyone
by A verified traveller from ohio

Perfect for staying close to airport.

Posted 12-Jan-2017
Services were great! I would stay again. Hotel offers everything you would need.
2out of 5
by A verified traveller

Closer to airport

Posted 08-Jan-2017
When I had booked for a room with 4 adults and 1 child , they should give me room with the Roll over bed for child instead when we were back after a long day out the lady in the reception is telling me that she can provide with a sheet and pillow and I have to manage , when asked for the GM of the property ARUN Sharma she send me a Key to a room in the same floor , but when opened the room a man from inside started yelling at us. Then the reception send an other key in a different floor ,which we didn't expect from a hotel like this .
4out of 5
by A verified traveller

very average

Posted 07-Jan-2017
Hotel is dated but rooms are spacious. Staff were very friendly and the shuttle from the airport worked. Hotel needs updating but what needs an overhaul urgently are the kitchen facilities. 2 inedible toasted cheese sandwiches with fries and a drink came to almost $30 but could not be eate. Room rate was competitive but the Sheraton name does not live up to expectations.
5out of 5
Recommended
for Everyone
by A verified traveller from Miranda

Estuvo muy lindo

Posted 26-Dec-2016
Estuvo muy lindo un poco frío por qué se fue La Luz pero el otel está limpio las camas muy limpias gracias por tener limpio buen trabajo los que limpian feliz Navidad
5out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Great for last minute cancelled flight!

Posted 15-Dec-2016
Free shuttle from ORD, pleasant and helpful staff and clean comfortable room.was not planning to stay here but happy that I did. Special thank you to Terri at front desk for being so awesome!
4out of 5
Recommended
for Everyone
by A verified traveller from chicago

Holiday party

Posted 04-Dec-2016
We come every year but this year some stuff was a little dated and the bathroom was not so clean the shower curtain had hair stuck on it