Dear Jessica, Thank you for choosing us and taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining cleanliness is our top priority, and we regret falling short of our usual standards. Your comments have been shared with our housekeeping team to ensure more thorough cleaning in the future. Additionally, we apologize for any discomfort caused by the bed and any service lapses from our staff. We are actively working to address these issues and enhance our guests' experience. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Lorenzo, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the TV in your room. We apologize that our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Joanie, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Benjamin, We apologize for your unsatisfactory experience during your stay. Your feedback regarding the condition of your room is concerning, and we will address these issues promptly with our maintenance and housekeeping teams to ensure improvements are made. Providing a comfortable and well-maintained environment is our priority, and we regret if we fell short of your expectations. Please know that we take your comments seriously and appreciate your patience. If you're willing to give us another chance, we'll make every effort to provide you with a more enjoyable and deluxe experience in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear George, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and will take the necessary steps to address the issues you experienced. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Luis, Thank you for taking the time to give us feedback about your recent stay. We appreciate you being our guest and sharing your observations. We are sorry for the inconvenience you encountered in your room due to oversights by our housekeeping team. We are grateful for the feedback, and it would be our pleasure to welcome you back soon. Sincerely,Hotel Management

Dear Benjamin, You have our assurance your comments will be addressed appropriately. We also apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. Thank you again for bringing this to our attention, and we ask that you reach out to the property's general manager to discuss any discount/refunds for the dishes. Please note that while our staff might not be at the desk at all times, our staff is just a phone call away from the lobby. We want to take great care of our guests but there are times that require them to step away from the desk. We hope to have you revisit soon for a better experience. Thank youSincerely,Hotel Management

Dear Serenity, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Verlina, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas. Therefore, we are very disappointed that we did not meet these expectations and sincerely apologize for any service issues that impacted your stay, including the disturbance caused by a nearby pet. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. If we had been made aware of this issue during your time with us, we would have been more than happy to address the situation and provide the necessary assistance promptly. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Robert, Thank you for sharing your detailed feedback. We appreciate your acknowledgment of the cleanliness of your room and apologize for any areas that fell short of your expectations. Your observations regarding the worn appearance in some areas are duly noted. We strive to maintain a high standard, and your comments help us identify areas for improvement. Rest assured, your concerns will be addressed internally to enhance the overall guest experience. We value your patronage and hope to have the opportunity to welcome you back for a more positive stay in the future. Safe travels.Sincerely,Hotel Management

Dear Taner, We regret the experience you had while staying with us. Please accept our sincere apologies for the response received when bringing this incident to our hotel's attention. Our team has been working closely to investigate and prevent future incidents of this nature. If we can be of any assistance, please do not hesitate to reach out to us directly at the hotel.Sincerely,Hotel Management

Dear Yunique, Thank you for choosing our hotel. We hope you will accept our apologies for the cleanliness concerns you experienced with your first room, and we regret the inconvenience of changing rooms. Our team is dedicated to providing genuine and attentive hospitality; we are pleased that our staff resolved this to your satisfaction. Your patience is much appreciated, and we are glad you left the hotel with an overall good impression. We look forward to seeing you again on your next visit to our city.Sincerely,Hotel Management

Dear Jonathan, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Yvonne, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Kelly, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Bojan, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved. Considering our helpful staff, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and sharing your experience of your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Jaime, Thank you for choosing to stay with Extended Stay America and sharing your review. We are glad you loved the convenience of our location and had an enjoyable stay with us. We enjoyed hosting you and hope to continue to be your hotel of choice when your plans bring you back to our area.Sincerely,Hotel Management

Dear Renee, We appreciate your feedback and understanding about the situation you encountered with the Wi-Fi during your stay. Technical issues can sometimes arise unexpectedly, and we apologize for any inconvenience this may have caused. Your comments regarding the chairs and TV entertainment have been noted, and we'll use this feedback to improve the overall guest experience. We value your input and hope you consider staying with us again, allowing us to provide a more seamless and enjoyable stay. Thank you for sharing your thoughts.SincerelyHotel Management

Dear Tabas, We deeply apologize for the cleanliness issues you encountered during your recent stay. This falls below our standards, and we genuinely regret the troubles you faced. We take your feedback seriously and will address the concerns you outlined with our housekeeping team to ensure such oversights do not happen in the future. Your comfort is important to us, and we appreciate you bringing your observations to our attention. We hope you will consider allowing us a chance to welcome you back and regain your trust in our hotel next time you revisit our area.Sincerely,Hotel Management

Dear Mohammad, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Kelsey, Thank you for taking the time to share your feedback with us. We apologize for the long wait times you experienced during check-in and check-out and for any inconvenience this may have caused. We are committed to providing efficient and friendly service, and we will take your feedback into consideration as we work to improve our processes. We will also address your concerns regarding the room with our appropriate team to ensure that our rooms meet the high standards of cleanliness and comfort that our guests expect. Thank you again for choosing our hotel, and we hope to have the opportunity to serve you again in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

Dear Esther, Thank you for sharing feedback regarding your stay with us. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. Our brand standards require us to make kitchenware available at the front desk rather than leaving them in the suites to ensure their cleanliness upon check-in. We apologize for any inconvenience this may have caused you during your stay. Our team will gladly deliver them to your suite when needed. We hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management

Dear Puajtxwm, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your valuable feedback, as this helps us to improve the experience for future guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management

Dear Nuha, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Karen, Thank you for being our guest. Our staff works hard to ensure each guest has a great experience; therefore, we regret your concerns with the cleanliness and maintenance of the appliances. We assure you that we will address this to your satisfaction. Also, our front desk team is available 24 x 7 to help you while you are here, but we apologize if this was not your experience. We will look into this so that this lapse is never followed. Please allow us another chance to serve you with better hospitality. Sincerely,Hotel Management

Dear Elizabeth, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear William, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear jalena, We regret that we couldn't give you a better impression of our hotel, and we apologize for the inconvenience caused by the issue with the toilet. We strive to provide well-maintained and comfortable accommodations for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely, Hotel Management