Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Reviews of Extended Stay America Suites Chicago Schaumburg I90

2.5 out of 5

Reviews

6.4
Rating 10 - Excellent. 243 out of 1009 reviews" "
Rating 8 - Good. 211 out of 1009 reviews" "
Rating 6 - Okay. 189 out of 1009 reviews" "
Rating 4 - Poor. 161 out of 1009 reviews" "
Rating 2 - Terrible. 205 out of 1009 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Rafael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place
Stayed 1 night in Mar 2024

8/10 Good

Jay t

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The room its self was fine and clean but the hallway was dirty and smelly.
Stayed 5 nights in Mar 2024
Response from Extended Stay America I-90 on 27 Mar 2024
Hi Jay t,Thank you so much for leaving your rating and review. We're glad you enjoyed your stay and appreciate your comments about the hallway. We're continually striving to improve our guest experience and need guests' comments like yours to continue improving.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

2/10 Terrible

Alex

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
TheWhat I did not like, was that the guests staying accross the hall, were yelling and screaming at one another in the middle of the night on Friday. They left their door propped open so that someone came and went, slamming the door, and arguing. This persisted well into the early morning on Saturday. I ventured over to the Staff Desk by 11 am, and checked out early. I assume since no one complained, that the staff wasn't aware. Which is bizarre considering how loud the noise was in the middle of the night. The hvac in the room was broken. It was 65 F in the room and snowing outside. The hvac would only push air as a fan. No heated air. The bed linens were thin and not warm. This was a miserable experience for sleeping in. Which was frankly the only thing I needed, considering I was spending my waking hours elsewhere.
Stayed 4 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Alex, Thank you for your feedback. We sincerely apologize for the disturbance caused by other guests and the issues you encountered during your stay. Your comfort and satisfaction are paramount to us, and we regret that we fell short in delivering a peaceful and comfortable experience. Immediate action is being taken to address the noise disturbance and maintenance issues to prevent future occurrences. Your feedback is invaluable, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

10/10 Excellent

Djeddy, Bridgeport

Stayed 1 night in Feb 2024
Response from Extended Stay America I-90 on 27 Mar 2024
Hi Djeddy,Thank you so much for your 5 out 5 rating. We're so glad you enjoyed your stay with us. We hope to see you again soon!

2/10 Terrible

Shenika

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no towels, I had a ragidy bed, half the lamps did not work in the room. The floors where dirty there was stuff splattered all over the furniture and finger prints was on everything glass in the room. And the pictures on the site does not look anything like the rooms
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Dear Shenika, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Ensuring our rooms meet the highest standards is our top priority, and we apologize for not meeting these expectations. We have shared your concerns with our team to ensure we do not repeat these issues in the future. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

10/10 Excellent

Johvon

Stayed 2 nights in Mar 2024
Response from Extended Stay America I-90 on 18 Mar 2024
Hello Johvon,Thank you so much for leaving your perfect rating after your recent stay with us. We can't wait until we can welcome you back again!

4/10 Poor

Masaki

Stayed 1 night in Mar 2024
Response from Extended Stay America I-90 on 18 Mar 2024
Dear Masaki,We're very sorry we failed to meet your expectations during your recent stay with us. We hope to have a chance to serve you better in the future.

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly service.
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Mar 2024
Dear Kristin, Thank you for sharing your review about your positive visit to Extended Stay America! Our top priority is providing clean accommodations and friendly service; we are glad we have achieved that. Thank you for choosing us for your stay, and we look forward to welcoming you back in the future for another enjoyable experience!Sincerely,Hotel Management

2/10 Terrible

silvia

Disliked: Cleanliness, property conditions & facilities
Terrible smell! Dirty! Would never stay here! Didn’t spend the night
Stayed 1 night in Mar 2024
Response from Hotel Management on 14 Mar 2024
Dear Silvia, We sincerely apologize for the disappointing experience you had during your visit. Your feedback regarding the smell and cleanliness is concerning, and we take it seriously. Please know that cleanliness and guest comfort are our top priorities, and we will address these issues immediately with our housekeeping team. We understand your decision not to stay, and we regret any inconvenience caused. We strive to provide a pleasant stay for all our guests, and we hope to have the opportunity to serve you better in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

4/10 Poor

José A

Disliked: Cleanliness, staff & service, property conditions & facilities
Room for the price was ok , however what I didn’t like was the fact that they charge 50 dollars deposit at check in and the bed pillows are very old they need to change them
Stayed 1 night in Mar 2024
Response from Hotel Management on 11 Mar 2024
Dear José A, Thank you for staying at our hotel. We are pleased to read that you liked your room. However, we apologize for any difficulties you had during your stay. We noted your concerns and will share them with our team. We continually strive to improve our services and appreciate your feedback. We hope to have another opportunity to welcome you again.Sincerely,Hotel Management

2/10 Terrible

Deborah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location good. It rooms are filthy and I was lied to saying I would get a discount which I really would have preferred a full refund! Switched rooms like three times and still all rooms don’t get cleaned properly!
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Mar 2024
Dear Deborah, Thank you for staying with us. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we are sorry that we did not meet all of your expectations regarding the room. This has been addressed with our housekeeping staff, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit. Thank you.Sincerely,Hotel Management

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and clean. Well kept. Would stay again
Stayed 5 nights in Feb 2024

2/10 Terrible

Deborah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are dirty! I expected a full refund or a discount for at least one day because I stayed for the third night. Never got a refund like I was told that I’d probably would receive from the woman at the front desk. Spoke with manager and only received a free upgrade which the room seemed cleaned except for the floors! but when we actually got in the room, it smelled very musty and disgusting! Bad body odor!
Stayed 1 night in Feb 2024
Response from Hotel Management on 2 Mar 2024
Dear Deborah, We sincerely apologize for the cleanliness issues you encountered during your stay. Your experience falls short of the standards we strive to uphold. We regret any miscommunication regarding refunds and appreciate your patience in discussing your concerns with our manager. We're glad you received a free upgrade, but we understand this did not fully address your dissatisfaction. Your feedback is invaluable, and we will address these issues promptly with our housekeeping team to prevent recurrence. We hope for the opportunity to restore your faith in us during any future visits.Sincerely,Hotel Management

6/10 Okay

Tumurtogoo

Nice
Stayed 1 night in Feb 2024
Response from Hotel Management on 1 Mar 2024
Dear Tumurtogoo, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay with us. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Hotel Management

2/10 Terrible

Vasil

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty rooms, and linnens
Stayed 10 nights in Dec 2023
Response from Hotel Management on 29 Feb 2024
Dear Vasil, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Johvon

Liked: Cleanliness, amenities, property conditions & facilities
The front desk clerk/lady, Ami was Immensely Nice and Helpful.
Stayed 6 nights in Feb 2024
Response from Management on 27 Feb 2024
Thank you very much for your kind review. It is appreciated dearly. Thank you for staying with Extended Stay America.

2/10 Terrible

Dan seung hyoung

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Andrew

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
For the price you can't have high expectations. The place reeks of cigarette and pot smoke. It was 26 degrees outside and the windows were open when I got to the room. It reeked of smoke and was freezing and the heater didn't work. All things considered I didn't even bother changing rooms.
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Dear Andrew, Thank you for the review and for sharing your experience. We apologize for the issues in your guest room, particularly the difficulty keeping your room at a comfortable temperature. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management

8/10 Good

Dawn

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

6/10 Okay

Derrick, Huntley

Travelled with partner
Nothing unique about this property
Stayed 3 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
Dear Derrick, Thank you for sharing your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

10/10 Excellent

Justine, Chicago

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property smelled of cigarette smoke.
Stayed 2 nights in Feb 2024
Response from Management on 14 Feb 2024
Thank you for giving us a nice review.It is a non-smoking property. It is hard to catch anyone red handed. But we do try our best to minimize it. Sorry for any inconvenience. Thank you staying with Extended Stay America.

8/10 Good

Johvon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel 🏨🛍️ 🛏️. But I really got upset with a Front Desk clerk that lied and said that he couldn't find my confirmation number for a room that I purchased through Expedia the last time I tried to reserve a room there.
Stayed 2 nights in Feb 2024
Response from Management on 14 Feb 2024
Thank you for staying with us and giving us a nice review. Sorry for any delay or inconvenience during check-in process last December. Thank you for Staying with Extended Stay America.

4/10 Poor

Frank

It’s okay
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Feb 2024
Dear Frank, Thank you for your recent stay with us. We genuinely regret not meeting all of your expectations, as our goal is to provide an excellent visit for every guest. We always want to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your complete satisfaction. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

2/10 Terrible

Bradley

Stayed 1 night in Feb 2024
Response from Extended Stay America I-90 on 20 Mar 2024
Dear Bradley,We are truly sorry to see we were unable to meet your expectations during your recent stay with us. We strive to exceed our guest expectations and are continually working to improve our guest experience. We hope you'll you try us again in the future.

6/10 Okay

Margaret

Disliked: Property conditions & facilities
I did not have any utensils in my room or a coffee maker.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 4 Feb 2024
Dear Margaret, Thank you for staying with us. We are glad to know that you liked most aspects of your visit. However, we certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Sincerely,Hotel Management

10/10 Excellent

Kendal

Stayed 1 night in Jan 2024

2/10 Terrible

xavier

Liked: Amenities
Disliked: Cleanliness
i saw 2 roaches in my room. besides that, my stay there was ok at best. the breakfast isn’t really a breakfast, mostly snacks and coffee.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 23 Jan 2024
Dear Xavier, We are glad you chose to stay at our hotel. It is nice you had a satisfactory time. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Also, we regret our breakfast choices did not meet your taste, and we will share your remarks with the concerned team for further improvement. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Stayed 6 nights in Jan 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice space
Stayed 2 nights in Jan 2024
Response from Hotel Management on 15 Jan 2024
Dear Danielle, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

6/10 Okay

Sylwia

Stayed 2 nights in Jan 2024

10/10 Excellent

Tirso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Patty

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional. The flooring in the room was very nice. The room was very run down... Curtains had holes, bed linens were worn, the kitchen was run down as well as the bathroom (Chipped fixtures and dirty. Hair on the ceiling and tub)
Stayed 1 night in Jan 2024
Response from Hotel Management on 14 Jan 2024
Dear Patty, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guests' comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management

4/10 Poor

maria lourdes

Disliked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Radzhab

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2024

4/10 Poor

Manny

Travelled with partner
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 1 Jan 2024
Thank you for taking the time of your day to give us a review. It is greatly appreciated. Thank you for staying with us.

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly especially Syed. I love the location and the environment.
Stayed 1 night in Dec 2023
Response from Management on 1 Jan 2024
Thank for your taking the time to give us a great review. We will keep trying our best to improve our services. Thank you staying with us. Thank you for staying with Extended Stay America.

2/10 Terrible

Brianna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management on 1 Jan 2024
Thank you for taking the time out of your busy day to give us a review. We will keep trying to improve our service. Thank you for staying with us.

2/10 Terrible

sreekanth reddy

Disliked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Management on 1 Jan 2024
Thank for your taking the time to give us a review. We will keep trying our best to keep improving our services. Thank you for staying with Extended Stay America.

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Syed was very helpful and polite
Stayed 1 night in Dec 2023
Response from Hotel Management on 11 Dec 2023
Dear Charlie, Thank you for reviewing your stay at Extended Stay America. We could not be more delighted to read about the special attention you received from Syed. We are fortunate to have him as a member of our team, and it comes as no surprise to see the dedicated service he demonstrated to you during your stay.Sincerely,Hotel Management

6/10 Okay

Irving

Disliked: Staff & service
I had no shower curtain :(
Response from Hotel Management on 15 Jan 2024
Dear Irving, Thank you for taking the time to share about your stay. We are grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

6/10 Okay

David

Disliked: Property conditions & facilities
Old, run down, hated the dirty wood floors, dark and dingy room, shower didn’t work properly, no decaf coffee available .
Stayed 3 nights in Dec 2023
Response from Hotel Management on 9 Dec 2023
Dear David, Thank you for your feedback about our hotel. We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management

2/10 Terrible

Johvon

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didn't like the fact that I've actually reserved rooms at this hotel for months, and the very last time I reserved a room (December 1th) from off my smartphone, the front desk clerk claimed that he couldn't find my reservation!!! And I completely don't believe him. Because he has worked with me several times when I reserved a room through Expedia in the past. He's a Liar and I want to report him to the Owner !!!!
Response from Hotel Management on 17 Feb 2024
Dear Johvon, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

6/10 Okay

Kong Meng

Travelled with family
Liked: Staff & service
Front desk was very friendly! The rooms were as suspected for what you okay for! Really cheap for a place to just sleep at night. Overall a good stay.
Stayed 1 night in Dec 2023
Response from Hotel Management on 8 Dec 2023
Dear Kong Meng, We are incredibly pleased you enjoyed your stay at our hotel and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit.Sincerely,Hotel Management

10/10 Excellent

Lashundra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good vibes in the area
Stayed 1 night in Dec 2023
Response from Management on 1 Jan 2024
Thank for your taking the time of your busy day to give us a great review. We will keep trying our best to improve our services. Thank you staying with us. Thank you for staying with Extended Stay America.

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
The walls are paper thin and I could hear the TV blasting from the room across the hall. The kitchen area was dirty. Pillows were all different shapes and sizes and were uncomfortable. It's fine for a quick stay but I wouldn't stay here again.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 2 Dec 2023
Dear Michelle, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management