I am sorry that this was your first impression of our property. We are now a Select Suites location, which means that we are closed overnight and have on-call staff that responds to after hours check-ins and issues. The ringer on the phone that our on-duty night attendant has was accidentally on silent, so he didn't know that there were missed calls. I then called the other night attendant, figuring that it would be quicker than you having to wait for me to come in. I apologize that he wasn't as friendly as he usually is.The man who was in the vestibule was not a guest here. He had been in a car accident and was waiting here to be picked up. After he harassed you and got into the building, the night attendant made him leave the building and waited to make sure he didn't come back. I don't see your reservation as being lost, since your room was preassigned before our desk closed at 10PM.If you check our other online reviews, we have really good ratings, so again, I apologize that your stay was less than you expected or deserved.

Dear Galil, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. Our aim is to meet and exceed our guests' expectations, and we are happy this was your case, too. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

Dear Thomas, Thank you for evaluating your recent visit to our hotel. Our goal is to provide every guest with an exceptional experience throughout their stay. Therefore, we sincerely apologize for failing you in the areas you have outlined. While we know this does not change what has transpired, we will share your valuable feedback with the concerned individuals to see how we can enhance our guest satisfaction and prevent such matters from affecting future guests. Thank you for bringing these issues to our attention as we continually strive to improve our services. We hope you will allow us another chance to host you again so we can redeem your trust and provide you with a more enjoyable experience.Sincerely, Hotel Management

Gizella, thank you for sharing your experience at Extended Stay America. We are glad your stay with us was great and that you loved your well-kept suite. We are also delighted that you liked the service from our associates. It was our pleasure hosting you, and we love knowing you will return soon. Sincerely, Hotel Management

Anne, thank you for reviewing your stay at Extended Stay America. We are delighted to read that Samarth helped to make your stay even more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and look forward to welcoming you back soon. Sincerely, Hotel Management

Renee, thank you for your review. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. Our hotel has a standard cancellation policy that applies in most situations such as yours. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you contact them directly for the resolution regarding your billing concerns. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management

Thank you for the glowing review of Extended Stay America. It is our pleasure to know you liked our well-kept property as well as our cordial associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

Eric, thank you for the specific feedback about your stay. We regret the predicament with your reservation and are sorry for the inconvenience or frustration this may have caused. We will review this with our team to see what transpired and take steps to elevate our guests' experience. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

Robert, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the issues you encountered in it. We have asked our maintenance team to address the problems you outlined. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management

Dolores, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our well-kept property as well as our fully-equipped kitchenette facility. We are also glad you were impressed by the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

Jesus, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

Veronica, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management

David, thank you for taking the time to rate your experience at Extended Stay America and for giving us a terrific score. We truly appreciate your business, and we are delighted your visit here was spectacular. We hope to serve you again soon! Sincerely, Hotel Management

Thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management

We are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management

Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our apartment-style accommodations as well as our courteous associates. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management

We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you once more for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Keith, thank you for choosing to stay at Extended Stay America. We are glad to know you had a nice check-in experience and that you were impressed with our ideal location as well as the apartment-style room. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management

Thank you for the lovely review of the Extended Stay America. It’s an absolute delight to know you had an amazing stay and that you were impressed with the quality of service we provide. We appreciate your business and look forward to welcoming you back soon for another outstanding experience. Sincerely, Hotel Management

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management

Thank you for your review of your recent stay. We are sorry for the issues you encountered in your bathroom and that we were unable to resolve it to your satisfaction. We will share your feedback with the appropriate team in an effort to tackle such situations more diligently in the future. Kindly note, we have ice trays for your convenience, so we do not have an ice machine. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

Michelle, thank you for staying with us. We are sorry for the odor issue you experienced in your room and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. On a positive note, we are happy you liked our service and the overall room. We hope to have the chance to serve you better in the future. Sincerely, Hotel Management