Dear Keri, Thank you for sharing your feedback with us. Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. We constantly strive to improve our guests' experience, and we appreciate you bringing this incident to our attention. We will address this issue appropriately to ensure our guests are well-informed of their reservation status and to provide a smooth reception every time they book at our hotel. Furthermore, we value your observations regarding the hotel's lobby and will work to enhance it overall. We hope to have another opportunity to demonstrate our commitment to excellent service.Sincerely,Hotel Management

Dear Benjamin, Thank you for your feedback regarding your recent stay. We're sorry about your dissatisfaction. We strive to provide a positive experience for all our guests and regret any shortcomings. We appreciate your concerns and hope to have the opportunity to improve your perception of our hotel in the future. Thank you for sharing your thoughts with us.Sincerely,Hotel Management

Dear Donnell, Thank you for your feedback. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Ira, Thank you for selecting us. We aim to make your stay as comfortable as possible and assist you with whatever you need. However, we apologize for the disappointment in the room and for not meeting your expectations, and we have informed the appropriate people about future improvements. Considering our positive highlights, please return, as we would welcome the opportunity to provide you with the seamless stay you deserve. We appreciate your business. Have a great day! Sincerely,Hotel Management

Dear Deborah, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Geetha, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, fresh suite; we will work with our staff to ensure this is an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely,Hotel Management

Dear Tyree, Thank you for the review. Thoughtful and attentive service is a top priority; therefore, we sincerely apologize for the inconvenience caused upon arrival. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. This is not typical of our service, and we will take steps to improve our overall guest experience. We hope to make your next stay a complete success.Sincerely,Hotel Management

Dear Tomica, Thank you for being our guest and for your fantastic feedback! Every team member here works hard to deliver a great guest experience, so we appreciate you noticing their efforts. Your encouraging words mean a lot. Please visit again the next time you are in the city to enjoy our location. Sincerely,Hotel Management

Dear Blaise, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience and frustration you experienced. We understand that this situation was unacceptable, and we are sorry that we were not able to provide you with a room as expected. We assure you we will address this issue with our team so that it does not happen again. We appreciate your patience and understanding, and we hope you visit us again soon for a much-improved experience.Sincerely,Hotel Management

Dear Thomas, Thank you for being our guest. We are glad that, overall, you were pleased with your stay. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Jakki, Thank you for choosing Extended Stay America. Knowing you were pleased with our clean and comfortable accommodations and enjoyed your time with us is excellent. Please return to our hotel whenever you are in the area again and enjoy our amenities.Sincerely,Hotel Management

Dear LISA, Please accept our apologies for the frustrations you experienced. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience caused. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your billing concerns. However, please feel free to reach out to us directly if we can assist you in any way. We appreciate your patience and hope you will allow us another opportunity to host you in the future.Sincerely, Hotel Management

Dear Sivakumar, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your visit to our hotel. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Please give us a chance to welcome you back in the future.Sincerely,Hotel Management

Dear Dave, Thank you for the feedback. We regret you were not entirely satisfied with the quality and condition of our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management

Dear Gussie, We apologize for the inconvenience and frustration you experienced during your stay. It isn't very reassuring to hear that you could not get your room upon arrival, especially after making a reservation. We understand the importance of a seamless check-in process and apologize for falling short in this regard. Your feedback is valuable to us, and we will review our procedures to prevent similar issues in the future. If there is anything further we can do to address your concerns, please feel free to reach out to us at the hotel. We appreciate your understanding and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Management

Dear Ankita, We appreciate you being our guest and leaving valuable comments. It is good to know your overall stay was pleasant. We understand how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Arthur, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We take your concerns regarding the cleanliness of our hotel very seriously, as it is one of our top priorities. We will speak with our housekeeping staff to ensure that the issue is resolved and does not occur again. We hope to provide a better experience for you in the future. Thank you for understanding.Sincerely,Hotel Management

Dear Crystal, Thank you for staying with us and sharing your feedback. We apologize for failing to leave a better impression on this visit. We follow the most rigorous industry standards regarding our suites' cleanliness and upkeep; therefore, we will review your concerns with our housekeeping and maintenance to ensure such matters are not repeated. We value our guest's feedback as we continually strive to grow and improve our guest services, and we appreciate you sharing your observation on where we need to focus. We appreciate you being our guest and hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Trey, thank you for staying with us. Please accept our apologies for the disappointing experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this does not occur in the future. Although we have strict policies where we prohibit smoking in some areas, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Neil, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Herlesha, thank you for staying with us. We regret not meeting your expectations and apologize for the cleanliness concerns with the room you visited. We have shared your comments with our housekeeping team to review and ensure we thoroughly check our rooms before allocating them to the guest. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely, Hotel Management

Dear Rashaun, thank you for choosing to stay with us. We are very disappointed that your feedback referenced the description of our place as "filthy." Our promise to our guests includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. Your feedback is immediately brought to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management

Dear Daniel, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

Dear Josi, thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best. Sincerely, Hotel Management