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Reviews of Embassy Suites by Hilton Chicago Schaumburg Woodfield

3.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 475 out of 1000 reviews" "
Rating 8 - Good. 289 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 81 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ranjith

Liked: Property conditions & facilities
Disliked: Staff & service
Beautiful interior atrium and lay out of the place. However our experience with staff and service was terrible. Asked for drinking water- not available. Hot water not working in the bathroom during our stay. Asked for clean towels- were told the place ran out of towels. Wouldn't recommend this place.
Stayed 1 night in Apr 2024

10/10 Excellent

Lee Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, helpful staff!
Stayed 1 night in Mar 2024

2/10 Terrible

Ibrahim

Business traveller
Liked: Cleanliness
Disliked: Staff & service
There was no hot water, I waited for 15 minutes and it was still ice cold water coming out of the shower. When I told the front desk about this he said it's a known issue and their mechanic has been working on it. That was even worse which mean they knew and didn't tell me when I was making my decision to stay, had I knew I could've canceled and stayed at a different place. There was no effort to compensate or make it right!
Stayed 1 night in Apr 2024

8/10 Good

Catina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly, racine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very beautiful.Breakfast made to order omletts excellent.Staff very nice and pleasant. Suites very spacious.Will definitely stay again when in area.
Stayed 2 nights in Mar 2024
Response from Israel Arteaga on 5 Apr 2024
Dear Kelly, thank you for taking the time to share your recent stay experience. We're happy to hear you had a great stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Kwaku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Israel Arteaga on 3 Apr 2024
Dear Kwaku, We're happy to see that you had a great stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from the convention center, solid hotel, would book again.
Stayed 5 nights in Mar 2024
Response from Israel Arteaga on 3 Apr 2024
Dear Michael, Thank you for taking the time to share your recent stay experience. We're happy to hear you found our location convenient and enjoyable. We look forward to your next visit.

10/10 Excellent

ZHENG LIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time to Chicago. This is one of the best places to stay. The staff and environment are fantastic! I will be back again next time. Highly recommended!
Stayed 6 nights in Mar 2024
Response from Israel Arteaga on 3 Apr 2024
Dear ZHENG LIN, Thank you so much for making us your hotel of choice. We're so happy to hear that you consistently enjoy your stay with us. We look forward to your next visit.

10/10 Excellent

Kathy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Israel Arteaga on 20 Mar 2024
Dear Kathy, Thank you for sharing your recent stay experience with us. We're happy to see that your stay was a 5 out of 5. We hope to welcome you back in the near future.

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Israel Arteaga on 14 Mar 2024
Dear Melinda, Thank you for taking the time to share your recent stay experience with us. We're glad to hear that you had an enjoyable stay experience. What could we have done to make it a 5 out of 5 experience?

2/10 Terrible

DENISE

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Restaurant is not open on Saturdays and the pool is extremely small.
Stayed 1 night in Feb 2024
Response from Israel Arteaga on 26 Feb 2024
Dear DENISE, Thank you for taking a moment to share your recent stay experience. We're sorry to hear that we fell short of our goal to provide our guest with an enjoyable and memorable stay experience. We are definitely working on ensuring that our kitchen is open everyday of the week. We appreciate your feedback as it will help us in our continuous efforts to improve our guest stay experience.

10/10 Excellent

Nannette

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Feb 2024
Response from Israel Arteaga on 26 Feb 2024
Dear Nannette, Thank you so much for choosing to stay with us during your recent visit to Schaumburg. We're happy to see you had a great stay experience. We look forward to welcoming you back on your next visit to the Schaumburg Woodfield area.

10/10 Excellent

Michael, Sun Prairie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Israel Arteaga on 26 Feb 2024
Dear Michael, Thank you for taking the time to rate your recent stay experience with us. We're delighted to see we were able to deliver a "5" stay experience. We look forward to having you with us again in the near future.

10/10 Excellent

Brissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Israel Arteaga on 26 Feb 2024
Dear Brissa, Thank you for taking a moment to rate your recent stay with us. We're glad to see that you had a wonderful stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

matt

Liked: Property conditions & facilities
Nice property
Stayed 3 nights in Feb 2024
Response from Israel Arteaga on 6 Feb 2024
Hi matt, Thank you for taking the time to share your recent stay experience with us. We're delighted to see you had a wonderful stay experience. We look forward to welcoming you back in the near future.

2/10 Terrible

Kaniqu

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My room sheets nd pillows were filthy the bathroom sink nd shower had brown water coming out
Stayed 2 nights in Feb 2024
Response from Israel Arteaga on 5 Feb 2024
Dear Kaniqu, thank you for taking the time to share your recent stay experience with us. We strive to provide our guests with a warm, friendly welcome, and a clean, comfortable room. I'm sorry to hear that this was not your experience and for falling short of our goal. We hope you will allow us the opportunity to better serve you in the future.

10/10 Excellent

Brad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, 2 free drinks and great bfast.
Stayed 3 nights in Jan 2024
Response from Israel Arteaga on 5 Feb 2024
Dear Brad, thank you for choosing to stay with us. We're glad to see you had a great stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! We stayed for 3 nights. The staff was so welcoming. The room was clean and felt very homey. The bed was comfortable. The hotel hosted a welcome reception with two free drinks. They also served an amazing breakfast - above and beyond any other hotel we've stayed at, complete with a buffet and a make-to-order omlet station. Parking was convenient. There are a ton of restaurants and places to shop nearby. Just an fyi that the shower water takes a bit to warm up - but that was a minor issue. We would definitely stay here again.
Stayed 3 nights in Jan 2024
Response from Israel Arteaga on 16 Jan 2024
Dear Shannon, Thank you so much for making us your hotel of choice. We are delighted to hear that you had an outstanding stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very satisfied Embassy Suites guest
A very clean Embassy Suites hotel. Very convenient to Rosemont and Schaumburg. Breakfast was sensational, as always. This is a newer Embassy Suites and as such, it is a smaller Embassy Suites than some of the older hotels that we have stayed in. But, if you are looking for comfort, cleanliness, safety and the incredible made-to-order breakfasts, and have something going on in the Schaumburg or Rosemont areas, this would be a great choice.
Stayed 1 night in Jan 2024
Response from Israel Arteaga on 16 Jan 2024
Dear Lawrence, thank you for choosing to stay with us and for taking a moment of your time to share your stay experience. We're happy to hear that you had a wonderful stay experience. We look forward to welcoming you back in the very near future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Israel Arteaga on 16 Jan 2024
Dear Thomas, thank you for taking a moment to rate your recent stay experience with us. We're glad to see you had an enjoyable stay experience. We look forward to your next visit.

10/10 Excellent

stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great
Stayed 1 night in Jan 2024
Response from Israel Arteaga on 12 Jan 2024
Dear stephanie, Thank you for taking the time to let us know about your recent stay with us. We're delighted to see that you had a great stay experience. We look forward to welcoming you back in very near future.

10/10 Excellent

Lyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Enjoyed our stay. Staff is very friendly and helpful. Rooms are nice and roomy but are showing some signs of aging in the bathrooms. But still, a very good hotel for the price.
Stayed 4 nights in Jan 2024
Response from Israel Arteaga on 12 Jan 2024
Dear Lyle, thank you for choosing to stay with us and for taking a moment to share your recent stay with us. We thank you for your kind comments, we will be sure to share them with our team. We will be more attentive to the bathroom condition and take the necessary action to improve it. We look forward to welcoming you back in the not too distant future.

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
We had multiple problems from the toilet backing up, to the thermostat not working and no hot water at a certain time. It was a major inconvenience especially with a kid
Stayed 3 nights in Jan 2024
Response from Israel Arteaga on 10 Jan 2024
Dear Anonymous, thank you for taking a moment to share your recent stay experience with us. I'm sorry to hear about the issues you experienced during your stay with us. I understand how frustrating this can be. Here at Embassy we are committed to make things right when unforeseen issues arise. I'm confident that we offered a resolution and compensation for the inconvenience you experienced. We understand we can't change what's happened, but we always make the effort to ensure we improve our guest experience.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You don’t have a hot tub anymore
Stayed 1 night in Dec 2023
Response from Israel Arteaga on 10 Jan 2024
Dear Peter, thank you for choosing to stay with us. We're glad to see that you had an enjoyable stay experience in spite of us no longer having our hot tub amenity. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Israel Arteaga on 10 Jan 2024
Dear Julie, thank you for choosing to stay with us and for taking a moment to rate your recent stay with us. We're happy to see that you had a 5 out of 5 stay experience. We look forward to your next visit.

10/10 Excellent

SAMEET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had excellent experience staying at this property. Very professional staff. Highly recommended.
Stayed 3 nights in Dec 2023
Response from Israel Arteaga on 10 Jan 2024
Dear SAMEET, thank you for taking the time to share your recent stay experience. We're glad to hear that you had an excellent stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Israel Arteaga on 31 Dec 2023
Dear Jeremy,thank you for choosing to stay with us and for taking a moment to rate your recent stay experience. We're glad to see you had a great stay experience. We look forward to welcoming you back in the not too distant future.

8/10 Good

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Israel Arteaga on 29 Dec 2023
Dear Elliott, Thank you for taking the time to rate your recent stay with us. We're glad to see you had an enjoyable stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Linda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 3 nights in Oct 2023
Response from Israel Arteaga on 20 Dec 2023
Dear Linda, thank you for making us your hotel of choice while visiting the Schaumburg area. We're glad to see you had a wonderful stay experience, and enjoyed our complimentary breakfast. We look forward to welcoming you back in the not too distant future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2023
Response from Israel Arteaga on 15 Dec 2023
Thank you for taking the time to rate your recent stay with us. We're glad to see you had an enjoyable stay experience. What could we have done to make your stay with us a 10?

10/10 Excellent

mina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
?every thing good
Stayed 1 night in Dec 2023
Response from Israel Arteaga on 15 Dec 2023
Dear mina, thank you for taking the time to share your recent stay experience with us. We're so happy to hear that we were able to deliver a great stay experience. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Marcellina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy drive from the airport & easy to access a large shopping mall. Ample free parking nearby. Very comfortable, clean rooms.
Stayed 3 nights in Nov 2023
Response from Israel Arteaga on 15 Dec 2023
Dear Marcellina, thank you for choosing to stay with us and making the time to share your recent stay experience. I'm glad to hear that we were not only a convenient location, but we were able to deliver a clean and comfortable stay experience. We look forward to welcoming you back in the not too distant future.

8/10 Good

Augustus

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was advertised as a pool and spa but the hot tub was removed so there was no spa. The view from the room kind of looked like a scary dystopian landscape, but the room itself was nice as well as the inside of the hotel and the complimentary breakfast was great!
Stayed 3 nights in Nov 2023
Response from Israel Arteaga on 20 Dec 2023
Dear Augustus, Thank you for choosing to stay with us during your recent visit to the Schaumburg area. I'm sorry to hear about the miscommunication about available amenities at our property. We thank you for making us aware and will look into correcting this. I'm glad to hear you still had an enjoyable stay experience in spite of this. We look forward to welcoming you back in the near future.

6/10 Okay

Katy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Israel Arteaga on 20 Dec 2023
Dear Katy, thank you for taking the time to rate your recent stay with us. What could we have done better to make your stay a "5"? Your feedback is essential as we continually work to improve our guest experience.

4/10 Poor

sarina

Disliked: Cleanliness, staff & service
Floor in the room had food stains and was smelly
Stayed 2 nights in Nov 2023
Response from Israel Arteaga on 20 Dec 2023
Dear Sarina, thank you for taking a moment to share your recent stay experience with us. I apologize for the cleanliness issue you experienced during your stay with us. This is certainly not our standard and we'll be sure to address this concern with our housekeeping team. We hope you will allow us the opportunity to better serve you in the future.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice
Stayed 1 night in Nov 2023
Response from Israel Arteaga on 23 Nov 2023
Dear Kenneth, Thank you for making us your hotel of choice. We appreciate your kind comments. We'll be sure to share them with our team. We look forward to welcoming you back in the not too distant future.

10/10 Excellent

Sher, Prior Lake

Stayed 5 nights in Nov 2023
Response from Israel Arteaga on 15 Dec 2023
Dear Sher, thank you for taking a moment to rate your recent stay with us. We're delighted to see that we were able to provide you with a great stay experience. We look forward to welcoming you back in the near future.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Israel Arteaga on 21 Nov 2023
Dear Tammy, Thank you for taking the time to rate your recent stay with us. We're glad to see that you had a great stay experience. We look forward to welcoming you back in the not too distant future.

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, service is excellent
Hotel was clean, just needs to be updated and modernized
Stayed 4 nights in Nov 2023
Response from Israel Arteaga on 14 Nov 2023
Dear Robert, thank you for taking the time to share your recent stay experience. Your feedback will help us in our continuous effort to improve our guests' stay experience. We hope to welcome you back in the not too distant future.

4/10 Poor

Jennifer

Liked: Property conditions & facilities
Disliked: Cleanliness
The room was not very clean when we checked in. I let the cleaning staff, knowing rather than put us in a new room. They came in without spray bottle.
Stayed 1 night in Nov 2023
Response from Israel Arteaga on 14 Nov 2023
Dear Jennifer, Thank you for taking the time to share your recent stay experience with us. At Embassy Suites we understand that a warm, friendly welcome, and a clean, comfortable room are the foundations to a great stay experience. I apologize for falling short of that goal. This should never happen and we will address this with our executive housekeeper and our housekeeping department. I thank you for bringing this to our attention, and hope you will consider giving us the opportunity to better serve you in the future.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice and courteous. Made the stay very much worth while. Our room was clean… but we found some garbage in the room (nothing extreme).
Stayed 3 nights in Nov 2023
Response from Israel Arteaga on 14 Nov 2023
Dear Hector, thank you for choosing to stay with us and for taking the time to share your stay experience with us. We're glad to hear that you had an enjoyable stay experience. I apologize for our team overlooking the garbage when inspecting your room. We will definitely use this as a learning experience and ensure this does not happen in the future. We look forward to welcoming you back in the near future.

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
clean rooms. quick to respond if there was an issue. free breakfast, happy hour. staff was friendly.
Stayed 19 nights in Oct 2023
Response from Israel Arteaga on 31 Oct 2023
Dear Dean, Thank you so much for choosing to stay with us. We're glad to hear that you had a great stay experience. We look forward to welcoming you back in the near future.

8/10 Good

Randi Lynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Oct 2023
Response from Israel Arteaga on 24 Oct 2023
Dear Randi Lynn, Thank you for taking the time to rate your recent stay with us. We're glad to hear that you had an enjoyable stay experience. We look forward to welcoming you back in the not too distant future.

6/10 Okay

Enchantrise

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Israel Arteaga on 24 Oct 2023
Dear Enchantrise, Thank you for taking a moment to rate your recent stay experience. What could we have done better to make your stay with us more enjoyable? Your feedback will help us as we continually work on improving our guest stay experience. We hope to welcome you back in the not too distant future.

10/10 Excellent

Juan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a safe, quiet, convenient hotel to stay. With lots of dining options, and shopping places to go. We had been visiting family and stayed in this Hotel for more than 7 years.
Stayed 4 nights in Oct 2023
Response from Israel Arteaga on 18 Oct 2023
Dear Juan, Thank you so much for your continued loyalty. It was great welcoming you back. Thank you for your kind comments. We'll be sure to share them with our team. We look forward to welcoming you back in the near future.

10/10 Excellent

tashi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Awesome hotel specially the morning breakfast banquet servers. Servers and omelette station cooks are very polite, provided fast excellent service. Will definitely be coming back again and thank you!
Stayed 1 night in Oct 2023
Response from Israel Arteaga on 17 Oct 2023
Dear tashi, Thank you for choosing to stay with us during your recent visit and for taking the time to share your recent stay experience. We're glad to hear that you had a great breakfast experience and overall stay. We look foreword to welcoming you back in the not too distant future.

2/10 Terrible

Joshua

Disliked: Staff & service, property conditions & facilities
Injured doing breakfast
Stayed 1 night in Oct 2023
Response from Israel Arteaga on 17 Oct 2023
Dear Joshua, Thank you for taking a moment to share your recent stay experience. I'm sorry to hear that you sustained an injury during your stay with us. This is the first we hear of this. Were you offered medical assistance? Was this something that was reported at the time that it took place? We take the safety of our guests very seriously, and this is something that would typically be handles by the manager on duty so that record of the incident may be created and kept. Please accept our sincere apology. We hope you'll consider staying with us in the future and allowing us the opportunity to better serve you.

10/10 Excellent

dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Israel Arteaga on 13 Oct 2023
Dear dianna, Thank you for taking the time to rate your recent stay with us. It's great to see you had an outstanding stay experience. We look forward to welcoming you back in the near future.

8/10 Good

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Israel Arteaga on 13 Oct 2023
Dear Heather, Thank you for taking a moment to rate your recent stay with us. I'm glad to see you had an enjoyable stay experience. We look forward to welcoming you back in the not too distant future.