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Reviews of Embassy Suites by Hilton Chicago North Shore Deerfield

4 out of 5
Embassy Suites by Hilton Chicago North Shore Deerfield
1445 Lake Cook Rd, Deerfield, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 949 out of 1504 reviews" "
Rating 8 - Good. 321 out of 1504 reviews" "
Rating 6 - Okay. 115 out of 1504 reviews" "
Rating 4 - Poor. 64 out of 1504 reviews" "
Rating 2 - Terrible. 55 out of 1504 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice place to stay. No complaints at all.
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very enjoyable stay. Only complaint is the fan in the bathroom didn’t work. Nice and clean with friendly staff.
Stayed 3 nights in Apr 2024
Response from GMJS on 15 Apr 2024
We are so happy that you had enjoyable stay. We apoligize the fan did not work.Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Good

Anastasiia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Small pool for such a big hotel. Can't swim in the evenings, there's no place to go (
Stayed 1 night in Apr 2024
Response from GMJS on 15 Apr 2024
While we are happy you enjoyed an overall great stay, We are disappointed that we did not fully impress you. We apologize if there were any issues during your stay. We do offer adults only swim from 10pm-11pm.It would be a pleasure to welcome you back to the Embassy Suites Chicago North Shore Deerfield. Thank you.

10/10 Excellent

Carolyn

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from GMJS on 15 Apr 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GMJS on 7 Apr 2024
It appears that you had an average stay. We are disappointed that we did not fully impress you. We apologize if there were any issues during your stay. It would be a pleasure to welcome you back to the Embassy Suites Chicago North Shore Deerfield. Thank you.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay!
Stayed 2 nights in Apr 2024
Response from GMJS on 4 Apr 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

brian, ingleside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GMJS on 1 Apr 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Keith James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel
Stayed 5 nights in Mar 2024
Response from GMJS on 27 Mar 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay with the friendly team at the embassy suites. The location is a little difficult as it’s fairly cut off from the neighboring areas but the team made up for it by going above and beyond.
Stayed 1 night in Feb 2024
Response from GMJS on 25 Mar 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GMJS on 25 Mar 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GMJS on 25 Mar 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Good

Lillian

Travelled with partner
I don’t like when I called the front desk and asked for an extra blanket I was told there is already a blanket in the room. The response should have been ok we will bring you a blanket.
Stayed 1 night in Mar 2024
Response from GMJS on 22 Mar 2024
We are disappointed that we did not fully impress you. You are correct, we did not respond in the correct manner in regard to your request and we apologize. This is not typical of our hotel and front desk team, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Quit
Stayed 1 night in Mar 2024
Response from GMJS on 15 Mar 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Good

Neal, Anaheim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and kitchen staff were very helpful.
Stayed 3 nights in Dec 2023
Response from GMJS on 15 Mar 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Jalisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from GMJS on 12 Mar 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Jeannette, Wilmette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this Hotel Everytime, Swimming pool, Early Breakfast 😁 for early risers. Family friendly 😁 Fitness Center 😁 Cooks Listen carefully for Omelette making. 😁 Extra Towels was needed and delivered in timely manner. 😁 I wish pool area had rubber mates on floor near areas where a slip could happen for elders who come in to watch& sit, More smiles at front desk please.
Stayed 1 night in Mar 2024
Response from GMJS on 11 Mar 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

mustafa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come here every month at least twice, some rooms are nice others need some attention from the management.
Stayed 1 night in Feb 2024
Response from GMJS on 4 Mar 2024
We are so happy that you had enjoyable. Our management team will be made aware of your comments. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Milagros

Stayed 2 nights in Mar 2024
Response from GMJS on 27 Mar 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Brenda

Travelled with family
Liked: Staff & service, property conditions & facilities
The complimentary breakfast was amazing and I absolutely loved the omelettes!! ❤️
Stayed 2 nights in Feb 2024
Response from GMJS on 4 Mar 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved our awesome full made to order breakfast. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Home

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and friendly staff.
Stayed 1 night in Feb 2024
Response from GMJS on 29 Feb 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Inna

Travelled with family
Liked: Amenities, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from GMJS on 27 Feb 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Mark G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and helpful!! We where there for my son's graduation from the Navy and i thought it was a great and convinced area between the airport and base to stay. The breakfast was really good tbe 2 ladies that was cooking and keeping food out and cleaning did an excellent job plus the drinks at night was nice. I would most definitely stay again.
Stayed 3 nights in Feb 2024
Response from GMJS on 26 Feb 2024
We wanted to take this opportunity to sincerely thank you for your extremely favorable review and positive feedback regarding our staff and your stay! We are thrilled that you enjoyed your stay with us, and we were so very pleased to have you as our guest! We very much look forward to your next stay with us here at the Embassy Suites Chicago North Shore Deerfield.

10/10 Excellent

Anadela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GMJS on 26 Feb 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Vyacheslav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GMJS on 25 Feb 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Good

Markesha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful, hotel was super clean and the parking was free.
Stayed 2 nights in Feb 2024
Response from GMJS on 25 Feb 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GMJS on 22 Feb 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! The room was great!! Had a very special time on Valentine’s Day with my wife wink wink!!
Stayed 1 night in Feb 2024
Response from GMJS on 20 Feb 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Good

Aviel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GMJS on 22 Feb 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the dining options and daily happy hour. The location was very close to where I had to go each day. I wish there were more options for breakfast items at the daily continental breakfast and that the hotel was a bit cleaner. I will be back soon.
Stayed 3 nights in Feb 2024
Response from GMJS on 19 Feb 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great for a family stay. The property was clean, bright and the staff were a great help. The breakfast had a great selection of items available to suit a range of diets and ages. My only one issue was the random times that housekeeping came. There seemed to be no structure and could turn up at any time. This could be quite an inconvenience.
Stayed 3 nights in Feb 2024
Response from GMJS on 16 Feb 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was cozy and I enjoyed the fact of having breakfast as well as complimentary drinks
Stayed 2 nights in Feb 2024
Response from GMJS on 12 Feb 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 2 nights in Feb 2024
Response from GMJS on 12 Feb 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Colette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful amenities! Friendly and immaculate! Affordable luxury
Stayed 1 night in Feb 2024
Response from GMJS on 12 Feb 2024
We’re truly delighted to know we have exceeded your expectations and you had a wonderful stay at the Embassy Suites Chicago North Shore, Deerfield. Thank you for the lovely review and we hope to welcome you back again when you return to the area

4/10 Poor

Wendy

Disliked: Cleanliness, property conditions & facilities
The wallpaper in my room was peeling and there was mold behind it!!!!
Response from GMJS on 6 Feb 2024
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel’s condition of our guest suites. We are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

10/10 Excellent

Courtney

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excellent Time. Family and Kid Friendly.
Stayed 1 night in Jan 2024
Response from GMJS on 1 Feb 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Shakari

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GMJS on 1 Feb 2024
We are so happy that you had enjoyable stay. Thank you for the awesome rating and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent included breakfast with an omelette station and hot buffet, nice and clean pool and work out facilities. Staff was all very friendly, and the suite was spacious.
Stayed 2 nights in Jan 2024
Response from GMJS on 1 Feb 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Edward

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best free breakfast at a hotel in a very long time! Made to order omelets along with all sorts of pre made options. Chef was the best- friendly & excellent!
Stayed 1 night in Jan 2024
Response from GMJS on 1 Feb 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying again love this hotel.
Stayed 2 nights in Dec 2023
Response from GMJS on 25 Jan 2024
Your continued loyalty to the Embassy Suites Chicago North Shore, Deerfield is very much appreciated. We’re delighted that you are always satisfied with every aspect of your stay. Thank you for the great review and we look forward to your next visit.

10/10 Excellent

Agustin

Stayed 1 night in Jan 2024
Response from GMJS on 1 Feb 2024
We are so happy that you had enjoyable stay. Thank you for the awesome rating and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

4/10 Poor

Braiden

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Nicole on 17 Jan 2024
I would truly appreciate if you would like to share any details about your recent stay. I want to assure you that your concerns are our concerns, and we take our guests feedback very seriously.I look forward to hearing back from you!

10/10 Excellent

Norval

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GMJS on 16 Jan 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from GMJS on 16 Jan 2024
We are so happy that you had enjoyable stay. Thank you for the review and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend tripto visit family
Stayed 2 nights in Jan 2024
Response from GMJS on 16 Jan 2024
We’re truly delighted to know you had a wonderful stay at the Embassy Suites Chicago North Shore, Deerfield. Thank you for the lovely review and we hope to welcome you back again when you return to the area

10/10 Excellent

Erica

It was a very nice & comfortable stay!
Stayed 3 nights in Jan 2024
Response from GMJS on 16 Jan 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Value Free breakfast and manger special cocktail hour I had never experienced. Nice pool area Free real food breakfast
Stayed 2 nights in Jan 2024
Response from GMJS on 16 Jan 2024
Thank you for the lovely review we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Jill

Stayed 1 night in Jan 2024
Response from GMJS on 5 Feb 2024
Thank you for the lovely rating we truly take pride in providing great customer service. It brings us great joy to know how much you loved your accommodations. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vaca
Our stay was terrific. The continental breakfast was the best I have never experienced before. The hot was hot and the pool was also at a refreshing temperature. Easy on and off from the interstate. Starbucks one mile away and also a Walmart and plenty of restaurants to pick from. The hotel had a eat in restaurant/bar at a reasonable price $$.
Stayed 1 night in Jan 2024
Response from GMJS on 16 Jan 2024
We’re truly delighted to know we have exceeded your expectations and you had a wonderful stay at the Embassy Suites Chicago North Shore, Deerfield. Thank you for the lovely review and we hope to welcome you back again when you return to the area

10/10 Excellent

Joshua

Stayed 3 nights in Jan 2024
Response from GMJS on 1 Feb 2024
We are so happy that you had enjoyable stay. Thank you for the awesome rating and we look forward to your next visit back to the Embassy Suites Chicago North Shore, Deerfield

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service
It was relaxing stay. Clean and friendly staff. Bathrooms need to be updated. They are very outdated.
Stayed 8 nights in Dec 2023
Response from GMJS on 8 Jan 2024
Thank you for the lovely review. We truly take pride in providing great customer service and it is wonderful to have you mention our fantastic team. We look forward to another opportunity to welcome you back to the Embassy Suites Chicago North Shore, Deerfield