Ratings based on 5,293 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Chicago, IL

Beautiful view and awesome amenities.

Posted 17-Aug-2016
Pros: Spacious Room and Free Breakfast/Cocktail Hour
Location: Navy Pier is 3 blocks east and the Magnificent mile is 2 blocks west. Couldn't be a better location!!!!!
We spent a long weekend in Chicago hitting the museums, the Sears Tower and the aquarium. We loved the hotel and the experience.
5out of 5
by A verified traveller from Chicago-Magnificant Mile/Navy Pier

Recommended - and booking again!

Posted 15-Aug-2016
Pros: Whole Foods is right across the street and has SEVERAL buffets of food AND a bar. Great place to grab some good food at a reasonable price.
Cons: Parking is $ 63/night plus a tip. Ouch.
Location: Everything is within walking distance. We took in Navy Pier, shopping and The Cheesecake Factor.
The staff was amazing. Cocktail and munchies were fit for adults and children (Shirley Temples and wine/beer/cocktails). Breakfast--best I've ever had at a hotel (you definitely want some biscuits and gravy). The kids enjoyed the pool. Room was well designed and slept six comfortable. Truly can't think of a nicer place to stay in Chicago, and I've stayed in many! Location, location, location!
5out of 5
by A verified traveller from g

Close to shopping!!

Posted 14-Aug-2016
Great location. Rooms clean and roomy. Close to Michigan ave and other sight seeing things
4out of 5
by A verified traveller from Phoenix Arizona

Nice hotel walking distance to a lot of attraction

Posted 07-Aug-2016
Nice and open hotel if you are afraid of heights try to get a room on the first or second floor or for a good city view go higher up. 4 fast elevators. I liked our room setup not sure if they are all the same but it worked for our needs (4 kids and 2 adults) they offer cribs at a first come first serve basis. I recommend to purchase ahead of time they have better deals. Self parking seems far until you find the door that leads you to a little grass area that's across the street from the hotel. Breakfast is good. The only thing bad to say is the ice machine on our floor (12) was either out of ice or broken and the vending machine was sold out. Over all great hotel. Oh yeah and the most important in my book of hotel experiences it doesn't smell hotel weird ( bed sheets and towels)
4out of 5
by A verified traveller

Great Location

Posted 07-Aug-2016
Pros: Location
Cons: Breakfast set up. Make your own omelet is the most popular item. Create another line/grill for that.
This hotel was very busy during our stay. The front desk staff appeared to be overwhelmed during the check-in process. The location of hotel is wonderful. Short walk to Navy Pier and Michigan Ave. Whole Foods and AMC theater next to hotel. We found the elevator system somewhat confusing but not bad once you have figured it out. If you self park you must take one elevator to hotel entrance, another elevator to hotel lobby, and another elevator to hotel room. The room was comfortable and quiet. Hotel happy hour had a nice variety of snacks. Breakfast was okay. The make your own omelet line was extremely long but clearly the best breakfast option outside of carbohydrates.
3out of 5
by A verified traveller

Excelente ubicación y comodidad lastima personal

Posted 05-Aug-2016
El personal muy despota desde los botones hasta la gente de recepción
4out of 5
by A verified traveller from El Salvador

Conviniently located

Posted 04-Aug-2016
Good location but reception staff could be friendlier and more helpful. Very annoying that hotel staff starts cleaning and picking breakfast items while guests are still eating.
4out of 5
by A verified traveller from Värnamo

Bra hotell centralt beläget

Posted 31-Jul-2016
Pros: Bra frukost Hjälpsam personal
Cons: Stolarna i matsalen av aluminium, därför kalla att sitta på.
Location: Centralt läge nära till Navy pier, Magnificent mile, Hancock tower, kanalbåtarna och allmän badstrand
Trevlig och hjälpsam personal på alla nivåer. Stora rum med sköna sängar. Bra frukost Restaurang med bra mat på bottenvåningen.
5out of 5
by A verified traveller

Walking distance to all things downtown Chicago

Posted 29-Jul-2016
Two adults and four kids stayed comfortably for five days enjoying all things downtown Chicago. Complimentary happy hour and breakfast along with an extremely helpful staff made our stay that much more enjoyable.
5out of 5
by A verified traveller from Richmond, VA

Great hotel.. will.stay again

Posted 29-Jul-2016
It gave you everything you can ask for. My family felt real comfortable here and the amenties is why we will come back again!