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Reviews of Courtyard by Marriott Chicago Oakbrook Terrace

3 out of 5
Courtyard by Marriott Chicago Oakbrook Terrace
6 Trans Am Plaza Drive, Villa Park, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get to right off highway. noisy people on same floor.
Stayed 1 night in Mar 2024

10/10 Excellent

Cal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the staff at the hotel is top notch. Great place to stay!
Stayed 3 nights in Mar 2024

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean
Stayed 1 night in Mar 2024

2/10 Terrible

Jonnae

Stayed 1 night in Feb 2024

10/10 Excellent

Karem

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was okay,juts de pool so cold;(
Stayed 1 night in Jan 2024

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything met expectations.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so accessible! Wheelchair access everywhere and the room is spacious
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean and quiet. Very close to shopping.
Stayed 1 night in Nov 2023

10/10 Excellent

Dariusz

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked it, it was very clean.
Stayed 3 nights in Nov 2023

10/10 Excellent

Stacey, Beaver Dam

Liked: Cleanliness, staff & service, property conditions & facilities
It was close for us to get to the airport
Stayed 1 night in Sep 2023

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Ciero

Stayed 1 night in Oct 2023

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Rania

Stayed 1 night in Oct 2023

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great

2/10 Terrible

Lori

Stayed 1 night in Sep 2023

6/10 Okay

Marsha

Travelled with family
Disliked: Staff & service
Breakfast is not worth it.
Overall our room was ok. At check-in we weren't greeted, so that was awkward. The parking lot flooded up to 6in of water. We paid extra to have breakfast included but there is no "breakfast". They have a starbucks cafe and only give you a $20 for up to 2 adults and 2 kids. Everything on the menu starts at $10... so skip the breakfast.
Stayed 1 night in Sep 2023

8/10 Good

Veronica

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice, quiet, and clean. Love that it is very close to plenty of shopping and numerous dining options.
Stayed 1 night in Sep 2023

8/10 Good

Nikia

Liked: Cleanliness, staff & service, room comfort
Great stay and amazing customer service!
Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and helpful staff for check in. Was able to park my car and unpack very quickly! Close enough to enjoy the city but in a location that feels a lot safer and quieter. Travelling as two young girls so very important to feel safe and looked after! Super clean and comfy.
Stayed 1 night in Sep 2023

8/10 Good

Whitney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean great location lots of options for shopping and food
Stayed 2 nights in Sep 2023

10/10 Excellent

Chizoba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely in a hidden gem kinda spot. I would definitely stay here
Stayed 1 night in Aug 2023

10/10 Excellent

selma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice, clean .
Stayed 1 night in Aug 2023

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the property and staff. While it was not the fault of the staff, I awoke to water leaking through the bathroom ceiling, which prevented me from being able to use the bathroom and forced me to check out early
Stayed 1 night in Aug 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place. Needs water pressure.
The hotel is lovely. The staff very friendly and helpful. The shower was terrible. There must be a water savings device in the head. The water pressure was nearly non-existent.
Stayed 1 night in Aug 2023

10/10 Excellent

Darren

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Therese

Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Jul 2023

10/10 Excellent

Sathish, RoundRock

Liked: Cleanliness, staff & service, property conditions & facilities
Was really easy to commute to the rooms.
Stayed 4 nights in Jul 2023

10/10 Excellent

Melissa

Stayed 1 night in Aug 2023

6/10 Okay

ONKAR SANJEEV

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Shushya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location l! Will stay again!
Stayed 2 nights in Jul 2023

10/10 Excellent

Reilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

FOLORUNSO

Travelled with partner
Liked: Cleanliness, staff & service
Nothing to complain about
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Ashley

Stayed 2 nights in Jun 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were in town for a family event. Our room was clean and comfortable. The lobby area had quiet alcoves off to the side where about 10 of us sat in a living-room like area and talked for hours. The bar was open, so we were able to enjoy a few beers and glasses of wine as we reminisced.
Stayed 2 nights in Jun 2023

4/10 Poor

Frederick, Maineville

Business traveller
Expedia charged me for breakfast but Courtyard shows no record
Stayed 1 night in Jun 2023

8/10 Good

T

Stayed 2 nights in Jun 2023

10/10 Excellent

ken, okemos

Stayed 1 night in Jun 2023

10/10 Excellent

WALTER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Jerry

Stayed 1 night in Jun 2023

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service
Comfort, cleanliness and great Oakbrook location.
Great nights sleep! Everything was inviting, super clean and as anyone would want in a place to stay.
Stayed 1 night in May 2023

10/10 Excellent

Parag

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Jim

Stayed 1 night in Apr 2023

4/10 Poor

Karan

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Disappointing stay.
Front desk person was conducting an interview via phone while checking me in. That is he was interviewing for a new job for himself. Then shower water barely had any pressure. HVAC in room extremely touchy. Too cold - turned up 2 degrees. Then stifling. Then reduced 1 degree. A bit too cool. Did not find “just right” setting.
Stayed 1 night in Apr 2023
Response from Nick Hefner - General Manager on 11 Apr 2023
Dear Valued Guest, Thank you for this feedback as I certainly appreciate it. I would like to look further into these issues. Could you please email me at Nick.Hefner@Marriott.com? I would like to check your room, however I do not have the room number. Also I would like more feedback on your check in process. Thank you in advance. I can also be reached at 630-691-1500Nick HefnerGeneral Manager

6/10 Okay

Bhaumikkumar K

Business traveller
Stayed 1 night in Mar 2023

10/10 Excellent

Bruce

Stayed 1 night in Mar 2023