Reception

Reviews of Holiday Inn Express & Suites Prospect Heights, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Prospect Heights, an IHG Hotel
600 N Milwaukee Ave, Prospect Heights, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 401 out of 585 reviews" "
Rating 8 - Good. 122 out of 585 reviews" "
Rating 6 - Okay. 31 out of 585 reviews" "
Rating 4 - Poor. 11 out of 585 reviews" "
Rating 2 - Terrible. 20 out of 585 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

maricela

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Apr 2024
Response from agm on 19 Apr 2024
Thank you! We're glad you enjoyed your stay.

8/10 Good

Mary Beatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quiet, clean, comfortable hotel
Stayed 2 nights in Mar 2024
Response from agm on 2 Apr 2024
Thank you for your feedback! We're delighted to hear that you found your stay enjoyable.

10/10 Excellent

HAKAN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 4 nights in Mar 2024
Response from agm on 28 Mar 2024
Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Maliackel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Associate very nice
Stayed 2 nights in Mar 2024
Response from agm on 26 Mar 2024
Thank you very much for your kind words! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience. We are hoping to see you again in the future!

8/10 Good

Susan, Kronenwetter

Liked: Property conditions & facilities
Very nice stay.
Stayed 2 nights in Mar 2024
Response from agm on 26 Mar 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was great; friendly with a smile! Clean rooms & facility and a wonderful breakfast.
Stayed 1 night in Mar 2024
Response from agm on 26 Mar 2024
Thank you for your feedback! We're delighted you enjoyed our customer service, cleanliness, and breakfast!

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and exactly like it looked in the pictures.
Stayed 1 night in Mar 2024
Response from agm on 18 Mar 2024
Thank you for your positive feedback! We're glad you found our hotel to be great value and true to the pictures. We hope to welcome you back soon!

10/10 Excellent

Inna Aleksandrovna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, quiet. Friendly people
Stayed 4 nights in Mar 2024
Response from agm on 13 Mar 2024
Glad you're enjoying it! Hope to see you again in the future!

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay! Super clean and everyone is friendly!
Stayed 1 night in Mar 2024
Response from agm on 7 Mar 2024
Glad you enjoyed it! Thanks for the feedback!

10/10 Excellent

Linda

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my one night stay
Stayed 1 night in Feb 2024
Response from agm on 28 Feb 2024
Glad to hear you enjoyed your stay!

10/10 Excellent

Yinyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two nights with delightful rest
Stayed 2 nights in Feb 2024
Response from agm on 20 Feb 2024
I'm glad to hear you had a pleasant stay. We look forward to welcoming you back again in the future.

10/10 Excellent

Chinzorig

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from agm on 20 Feb 2024
Thank you for your feedback. We look forward to welcoming you again in the future.

6/10 Okay

Kaym

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
I like to stay here but it has some air condition problem. I gave a notice and maintaince person came by and try to solve a problem but not completly did it.
Stayed 1 night in Feb 2024
Response from agm on 17 Feb 2024
We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we are taking immediate action to address this issue. Your feedback is valuable to us. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mel, Skokie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love a clean hotel comfortable sleep! No noise peace of mind and this property is perfect for that
Stayed 2 nights in Feb 2024
Response from agm on 7 Feb 2024
I'm glad to hear that you're enjoying your stay!

10/10 Excellent

Adreyana, Glenview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated hotel.
Stayed 1 night in Feb 2024
Response from agm on 7 Feb 2024
Thank you for your feedback! We're delighted to hear that you found our hotel clean and updated. We strive to provide our guests with a comfortable and enjoyable stay.

10/10 Excellent

Laryssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from agm on 30 Jan 2024
Thank you for providing a positive review of your experience during your stay.

10/10 Excellent

Ricardo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was simple to check in and check out, also was clean and quiet, which was comforting
Stayed 1 night in Jan 2024
Response from agm on 28 Jan 2024
Glad to hear your experience was smooth and enjoyable! Hope to see you again in the future.

10/10 Excellent

jonh

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from agm on 28 Jan 2024
Thank you for your review!

10/10 Excellent

Dietmar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from agm on 24 Jan 2024
We're delighted to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast. Great in room amenities. Affordable and great location.
Stayed 1 night in Jan 2024
Response from agm on 24 Jan 2024
I'm glad to hear that you enjoyed your breakfast and found the in-room amenities to be great. It's fantastic that the accommodation is both affordable and conveniently located. Your positive feedback is valuable!

10/10 Excellent

German Milton

Stayed 3 nights in Jan 2024
Response from agm on 7 Feb 2024
Thank you for your feedback. We hope to see you again in the future!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will need to stay more to get a better picture for this proper
Stayed 1 night in Dec 2023
Response from agm on 14 Jan 2024
Thank you for your review! We hope to see you again in the future. We will also take action to what you requested for!

8/10 Good

Davy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from agm on 14 Jan 2024
Thank you for your review. We hope to serve you better in the future!

10/10 Excellent

Mary Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from agm on 3 Jan 2024
Thank you so much for your fantastic review and for choosing to stay with us! We're thrilled to hear that you had a 10/10 experience during your time at our hotel. It was our pleasure to host you, and we hope to welcome you back for another outstanding stay in the future.

10/10 Excellent

Yarenys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from agm on 3 Jan 2024
Thank you for your review! We hope to see you again in the future.

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from agm on 24 Dec 2023
Thank you for your review. We hope to see you again in the future!

8/10 Good

Ji

Stayed 4 nights in Dec 2023
Response from agm on 22 Dec 2023
Thank you for choosing our hotel! We hope you had a wonderful stay and look forward to welcoming you back soon.

10/10 Excellent

Monica

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from agm on 20 Dec 2023
Thank you for your stay. We hope we see you again in the future.

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Staff on 9 Feb 2024
We're delighted you had a 5 star experience with us!

10/10 Excellent

Seunghee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from agm on 14 Dec 2023
Thank you for your feedback. We hope to see you again in the future!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Convenient location for Glenview visit. Nice to have a hot breakfast. Check in was smooth and easy. Room was clean. Temperature control worked well. Overall a nice stay.
Stayed 1 night in Dec 2023
Response from agm on 13 Dec 2023
Thank you for your positive feedback! We're glad to hear you enjoyed the convenient location, hot breakfast, smooth check-in, clean room, and effective temperature control. We hope to welcome you back soon!

10/10 Excellent

Niharika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night, pleasant stay
The hotel was comfortable , clean and the customer service was polite. Overall it was a pleasant stay.
Stayed 1 night in Dec 2023
Response from agm on 13 Dec 2023
We glad to hear you had a comfortable and clean stay at the hotel with polite customer service. Hope to see you again in the future.

10/10 Excellent

Norita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything I feel comfortable and safe front desk are very nice
Stayed 2 nights in Dec 2023
Response from agm on 8 Dec 2023
It's wonderful to hear that you feel comfortable and safe, and that the front desk staff has been pleasant! Creating a welcoming and secure environment is essential, and it's great that you've had a positive experience.

10/10 Excellent

Vanessa

Stayed 1 night in Nov 2023
Response from agm on 24 Dec 2023
We hope to see you again in the future!

8/10 Good

Juhui

Stayed 1 night in Nov 2023
Response from agm on 8 Dec 2023
We hope to see you again for a better stay in the future!

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was full cockroaches and smells horrible and both my wife and I got sick from it. Will never stay in that hotel and will never recommend it to anyone who I know!
Stayed 4 nights in Nov 2023
Response from Hotel Staff on 29 Nov 2023
I'm truly sorry to hear about the conditions you mentioned in the review. However, we also noticed that you chose to stay with us for four nights despite the difficulties you encountered and our attempt to address the issues.

8/10 Good

Monte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would probably rate this higher if the ice machines ever worked. Otherwise they have vastly improved this property
Stayed 3 nights in Nov 2023
Response from Hotel Staff on 29 Nov 2023
We're grateful for your constructive criticism, as it helps us identify areas for improvement. We are in the process of replacing the 2 non working machines out of the 4 ice machines on property.Thank you for choosing to stay with us, and we look forward to the possibility of welcoming you again.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the beds were very comfortable. We will definitely be back when staying in the area.
Stayed 1 night in Nov 2023
Response from Hotel Staff on 27 Nov 2023
We're so glad you found our beds comfortable and we are looking forward to your return!

10/10 Excellent

Nitin

Stayed 1 night in Nov 2023
Response from agm on 14 Dec 2023
Thank you for your feedback. we hope to see you again in the future!

10/10 Excellent

Karen S

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from agm on 20 Nov 2023
Thank you for your feedback! We look forward to the opportunity to serve you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from agm on 20 Nov 2023
Thank you for your feedback! We look forward to welcoming you back in the future.

4/10 Poor

Bozhena

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from agm on 15 Nov 2023
Thank you for choosing our hotel for your recent stay. We appreciate your feedback and value your input. If there's anything specific you'd like to share about your experience, please feel free to reach out. We strive to continuously improve and hope to welcome you back in the future.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will recommend
Stayed 3 nights in Nov 2023
Response from agm on 10 Nov 2023
Thank you for your recommendation! We appreciate your positive feedback. We hope to see you again in the future.

8/10 Good

Jerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: -Clean rooms -Good breakfast selection -Well maintained property -Friendly staff -Free parking and wifi Cons: -Although it was quiet in the room during my stay. The entry door is a bit thin. If there were more guests I can see the noise being an issue.
Stayed 2 nights in Nov 2023
Response from agm on 10 Nov 2023
Thank you for taking the time to share your feedback. We appreciate your positive comments on our clean rooms, breakfast selection, well-maintained property, and friendly staff. We hope to welcome you back in the future.

10/10 Excellent

Lucas, Proctorville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. The early staff and late staff were both kind and went out of their way to make us feel comfortable. The hotel is very nice. We stayed in other hotels and walked around barefoot and looked at the bottom of our feet. Our feet were black. We walked around barefoot in our room in this hotel, our feet were still very clean. The hotel serves a nice breakfast too. Which is sadly missed in nearly every hotel we’ve ever been to. This wasn’t caused by covid. This hotel just does something most don’t. They care about the people staying and don’t do the bare minimum. Which makes you want to come back. Also we had room service come by and check on us to clean the room which is something most hotels don’t do since covid. Most hotels don’t do it now because they are pocketing the money. This hotel does not do that. They take care of the people and staff that work and stay there. Thank You guys for making our trip 8 hours away a comfortable one in an unfamiliar place we now feel is like our home away from home.
Response from AGM on 4 Nov 2023
Thank you for your thoughtful feedback. We're delighted to hear that you had a positive experience during your stay. Our dedicated staff takes pride in going the extra mile to ensure our guests' comfort and cleanliness. We appreciate your kind words about our hotel and breakfast service. We are committed to providing a welcoming and clean environment, and your comments reinforce our efforts. Your satisfaction is our priority, and we look forward to welcoming you back as your "home away from home."

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Hotel Staff on 3 Nov 2023
Thank you for choosing to stay with us!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The H.I.-E was 5 minutes from my family, so super convenient. The breakfast was exceptional, with many, many choices. The hotel was pretty quiet for the most part. We stayed for 5 days and really enjoyed it.
Stayed 5 nights in Oct 2023
Response from agm on 17 Oct 2023
Thank you for your feedback. We're pleased to hear that our location, breakfast, and overall experience met your expectations during your 5-day stay. We look forward to welcoming you back in the future.

10/10 Excellent

Rene, SSM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for a long or short staying. The staff is professionally trained. All clean and spotless. Complimentary breakfast is out of the ordinary. I do recommend this hotel on top of other fancy chains that have been dissatisfying my exptectations.
Stayed 1 night in Oct 2023
Response from agm on 11 Oct 2023
Thank you for your positive feedback and recommendation. We're pleased to hear you had a great experience at our hotel.

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from agm on 11 Oct 2023
Thank you for highly rating!

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from agm on 11 Oct 2023
Thank your for your review. We hope to serve you again in the futute.