Ratings based on 11,386 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
67% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 27-Aug-2016
Pros: Très bien situé, personnel très accueillant
Cons: Vieil hôtel.........un peu de réparation
Location: Très bien situé
Hotel très bien situé pour se promener et découvrir Chicago. Hôtel propre
3out of 5
by A verified traveller from Brisbane

Central location & value

Posted 26-Aug-2016
A good value option for downtown. Staff were helpful & friendly. Rooms were clean & comfortable. The hotel is a little tired (paint job in my room was atrocious) but pros outweighed the cons. Excellent location close to lake & downtown action.
3out of 5
by A verified traveller from boston

Old hotel, good location.

Posted 26-Aug-2016
The location is very convenient, close to the blue line that connect to the airport and millenium park. The room was clean but old fashioned, as everything in the building. Too old for the price. But it's a historic place. I was surprised to see a wall ruined by a leak in the 14 floor, not commom in a hotel in the US.
5out of 5
by A verified traveller from London

Amazing historic hotel

Posted 25-Aug-2016
Pros: The location and the price
Cons: Our high-ceiling bedroom could be upgraded so long as it did not spoil the hotel's ambience.
Location: Excellent location in the centre within walking distance of just about everything
The hotel is on the busy Michigan Avenue on the other side of which is Millennium Park, with the huge Buckingham Fountain and with Lake Michigan beyond, about 300m.away. Our room was on the 8th floor at the front and hence had a truly outstanding view. The traffic on Michigan Avenue did not disturb us (good double glazing). The hotel is in need of some TLC, but is still excellent value nevertpe less. The "Gold Room" is a huge ballroom that has been preserve beautifully in high flown Baroque style, quite incredible (you have to ask to be shown it).
3out of 5
by A verified traveller from Toronto

The charm quickly wears off

Posted 25-Aug-2016
The hotel is historic and it shows. The lobby was impressive but walking the hallways was always a little creepy, like something out of The Shinning. I stayed in a room on the 4th floor eye level with the L train that seemed to pass by every 5 mins with a thunder sound rumble. The water never got hot but the shower did get warm if you let it run for 15 mins or so. It's in a great location and you can't beat the price but you do get what you pay for.
5out of 5
by A verified traveller from Los Angeles

Comfortable, convenient and affordable.

Posted 25-Aug-2016
Pros: It was very convenient for the places we wanted to see in town, and they had a bar on the ground floor which is always a nice bonus.
Cons: Ice machines on every floor would be nice, and a better selection of channels would be my only suggestion.
Location: Plenty of restaurants nearby, several bus stops, train and subway stations are only a quarter mile away and we walked to the Navy Peir along the lake.
The hotel is pretty conveniently close to several subway and train stops, and within walking distance of the Navy Pier and Grant park perfect for taking a stroll. We were pleased with the condition of the room and the beds were extremely comfortable, perhaps too comfy since we had trouble getting up the second morning! I heard that this hotel was haunted the night before we left town which was a bummer, if i had known i possibly would have done a little more exploring :)
2out of 5
by A verified traveller

Posted 24-Aug-2016
Pros: The lobby
Location: Good Location for walking to Grant Park
1. Room Service did not clean the bathtub each day. 2. My room smelled like damp carpet 3. The remote to the TV did not work 4. The door to the room would not close on it's own. I had to pull it to close it--it was stuck.
4out of 5
by A verified traveller from c wichita

Good hotel. Great location

Posted 24-Aug-2016
Overall good hotel. Just older so not as clean and beds are not the greatest
3out of 5
by A verified traveller

Fijne locatie, goed hotel, zeer onbeleefd personee

Posted 24-Aug-2016
Kamer keurig, comfortabel en ruim. Personeel zeer onbeleefd, soms zelfs grof. Snauwt naar gasten. Kom hier niet terug.
3out of 5
by A verified traveller

Posted 24-Aug-2016
The whole experience wasn't that good. The hotel looks great, but the rooms looks old and not clean.