Ratings based on 318 Verified Reviews

3.5 out of 5
73% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jun-2017
Had a great stay. Deff will be back soon. Staff was great. Rooms clean and loved the lake view
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 27-Jun-2017
The location of the hotel is perfect for those wanting to see most of the Chicago sights and also close to public transportation. The room was well done and a they did a fantastic job of mixing the classic look of the hotel with updated amenities. My only issues were the lack of a steady wifi, and the fact that I had to pay over $5 to use a computer to print out three pages in the business center. I was in town for business and the lack of the wifi impeded my ability to do much work from the hotel. Additionally, the fact that the business center does not provide internet access for free or even a minimum amount of printing pages was frustrating. Most other hotels provide these services as long as you log in with your room information. Aside from that, I would stay there again for a vacation trip.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel great location good price

Posted 27-Jun-2017
Pros: Historical feel and careful upkeep of the original feel.
Cons: N/A
Location: Stroll through parks, marinas and enjoy the night life
Hotel location is absolutely perfect for any type of work/ event/ time spent in the core of the city. You will enjoy older building with beautiful interior that must have gone through an immense period of time from original cobblestone streets of Chicago to present time. This hotel similarly like some hotels in EU/Asia/ has very nice feel and if you like history you will be amazed by the original staircases and hallways and elevators. Great work keeping it fresh and still tourist friendly. Thank you.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jun-2017
Positive experience and accommodating staff. Overall good experience only negative aspect was poor air circulation
3 out of 5
Recommended
for Couples
by A verified traveller

Congress Hotel

Posted 26-Jun-2017
Pros: It is an older hotel. Rooms were priced accordingly.
Cons: Carpets in hallways have a smell and looked worn out. Ice machines on several floors did not work.
Location: Within close walking distance to several events, parks and the water
Nice older hotel, lobby very ornate with comfortable chairs. Check in staff very pleasant and accommodating. Rooms have very high ceilings which make them appear larger. Older decorate in rooms and bathrooms appear to have been renovated. AC in room worked but dials had writing worn off so had to use trial & error to figure it out. Front room had very nice view of park across the street, lake and Navy Pier. For the price, it was ok
4 out of 5
Recommended
for Everyone
by A verified traveller from Grand Rapids, MI

ALA Conference

Posted 26-Jun-2017
Convenient location with friendly staff. No problems encountered.
4 out of 5
Recommended
for Everyone
by A verified traveller

Right near Buckingham Fountain! In the loop!

Posted 26-Jun-2017
Great stay! Lots to do close by! Beautiful hotel and friendly staff! Would stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveller

The location is great.

Posted 26-Jun-2017
Pros: I loved the history and traditional look.
Cons: The bathroom in the room needed some repairs/updates.
Location: Great location... very near museums, and walking distance to so much.
The staff was fine, but not really friendly. The room was acceptable, and clean.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location, hotel needs upgrading

Posted 26-Jun-2017
Pros: Location
Cons: Bathroom was nice and upgraded to be modern, the rest of the hotel was old with paint.
Location: On main drag near many tourist sites.
Hallways have an old creepy feel, room was small, no way to adjust room temperature. But overall an okay stay, good location.
3 out of 5
Recommended
for Everyone
by A verified traveller

Everything is old

Posted 24-Jun-2017
Pros: Location
Cons: Remodel the hallways and rooms
Location: great location for the price
When using the bathroom we blew a fuse and had to wait 1.5 hrs to get it fixed. TV was too small for the room. Beds were firm but nice. The hotel is old and in need of some remodeling on the floor we stayed on, but overall w the location it was worth the money when you consider the price.