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Reviews of Best Western Chicago - Downers Grove

2.5 out of 5
Best Western Chicago - Downers Grove
3010 Finley Rd, Downers Grove, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 708 out of 1272 reviews" "
Rating 8 - Good. 312 out of 1272 reviews" "
Rating 6 - Okay. 124 out of 1272 reviews" "
Rating 4 - Poor. 60 out of 1272 reviews" "
Rating 2 - Terrible. 68 out of 1272 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cathy

Business traveller
Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Tymori on 22 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from David on 24 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear

10/10 Excellent

David, Noblesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to why I came to Downers Grove and the free breakfast. A larger breakfast area would have been nice.
Stayed 2 nights in Apr 2024
Response from Tymori on 22 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and clean. The heater fan was super quiet.
Stayed 1 night in Apr 2024
Response from Tymori on 22 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tymori on 22 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean breakfast area!
Stayed 4 nights in Apr 2024
Response from Tymori on 17 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

2/10 Terrible

kathy j

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is shared with a restaurant, so limited parking. Parking should be clearly marked for hotel or restaurant.
Stayed 3 nights in Apr 2024
Response from Gabriel Jauridez on 16 Apr 2024
Dear Kathy J,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel. We will stay there again.
Stayed 2 nights in Apr 2024
Response from Tymori on 15 Apr 2024
hank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and friendly staff. Clean and safe
Stayed 1 night in Apr 2024
Response from Tymori on 15 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

2/10 Terrible

Vaidehi

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Gabriel Jauridez on 16 Apr 2024
Dear Vaidehi,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tymori on 15 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

KEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, good experience. Would stay again!
Stayed 1 night in Apr 2024
Response from Tymori on 15 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tymori on 15 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, breakfast had great options. Would stay here again!
Stayed 3 nights in Apr 2024
Response from Tymori on 9 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Grace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything except parking
Stayed 1 night in Apr 2024
Response from Tymori on 9 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

nelida

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and perfectly place to drive anywhere
Stayed 5 nights in Mar 2024
Response from Tymori (GSA) on 4 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

Donald

Liked: Cleanliness
Nothing.
Stayed 5 nights in Mar 2024
Response from Tymori on 2 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff
Stayed 1 night in Mar 2024
Response from Tymori on 2 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a very reasonable price. Staff was friendly.
Stayed 1 night in Mar 2024
Response from Tymori on 2 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Mandy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. Staff very friendly! Breakfast was hot and delicious. Rooms were clean and had no issues.
Stayed 1 night in Mar 2024
Response from Tymori (GSA) on 29 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Xiaoping

Liked: Cleanliness, staff & service, property conditions & facilities
Traveled to Chicago stay in the hotel for 3 nights. The customer service were very friendly, room was very comfortable, free parking, and the breakfast was excellent with a lot of food choices. Very satisfied.
Stayed 3 nights in Mar 2024
Response from Tymori on 2 Apr 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Tychiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Tymori (GSA) on 29 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean & looks well maintained
Stayed 1 night in Mar 2024
Response from Tymori (GSA) on 29 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

kimberley

Travelled with pets
Liked: Amenities
Hot breakfast, awesome Cali King bed and nice staff.
Stayed 3 nights in Mar 2024
Response from Tymori (GSA) on 29 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Kaelie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property with friendly staff
Stayed 3 nights in Mar 2024
Response from Tymori (GSA) on 29 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

LeAndra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was clean had fridge and microwave hot breakfast was good
Stayed 1 night in Mar 2024
Response from Tymori (GSA) on 25 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The blankets are very thin on the beds, more like thick sheets.
Stayed 1 night in Mar 2024
Response from Gabriel Jauridez on 25 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future .I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at hotel. Sincerely, Gabriel Jauridez General Manager Best Western Chicago - Downers Grove

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was basic but very functional. Price point was unreal. Hallways were extremely hot and uncomfortable. Gym needs to be better maintenance. Breakfast was very good and room service was on par
Stayed 8 nights in Mar 2024
Response from Tymori. on 22 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

Hubert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thin walls
Stayed 4 nights in Feb 2024
Response from Tymori. on 19 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

TARUN

Stayed 2 nights in Mar 2024
Response from Tymori. on 19 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable
Stayed 4 nights in Mar 2024
Response from Tymori (GSA) on 18 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

RAZEK, West Covina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and good. Bed is comfortable the room is clean excellent service. I’ll stay there again
Stayed 4 nights in Mar 2024
Response from Tymori (GSA) on 15 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a bit smaller than most hotel’s i’ve stayed at prior but I think I prefer it as it feels more homey. I stayed 3 nights and each night was nothing but peace and good sleep.
Response from Tymori on 12 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

4/10 Poor

Nesha

Travelled with family
Liked: Staff & service, amenities
Usually come here without problems but the room that I was given on 3/8/2023 didn't have hot water.Shower head had gunk on it and the toilet wasn't flushing properly. Good thing I was just there for a night.
Stayed 1 night in Mar 2024
Response from Gabriel Jauridez on 11 Mar 2024
Dear Nesha,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove

2/10 Terrible

Niki

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service was waiting to check into the hotel for over half an hour while the guy was hiding in the bathroom.
Stayed 1 night in Mar 2024
Response from Gabriel Jauridez on 11 Mar 2024
Dear Niki,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove

6/10 Okay

Matheo

Liked: Cleanliness
Clean
Stayed 1 night in Mar 2024
Response from Tymori (GSA) on 8 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

4/10 Poor

Rosanna, Acworth

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk was very friendly and agreeable. The front outside safety door wouldn't lock. In the room the furniture was old and outdated. The wall paper was puckering near the bed. The room smelled stale. There was a wooden chest to hang your clothing. I would rate it a 3 out of 10. Disappointing experience
Stayed 5 nights in Feb 2024
Response from Gabriel Jauridez on 6 Mar 2024
Dear Rosanna,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove

10/10 Excellent

Ariella

Stayed 7 nights in Feb 2024
Response from Tymori. on 22 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Refurbished hotel in good conditions
Stayed 5 nights in Feb 2024
Response from Tymori on 4 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

2/10 Terrible

Leslie, Chicago

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Gabriel Jauridez on 27 Feb 2024
Dear Leslie,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove

10/10 Excellent

Stephanie

Stayed 1 night in Feb 2024
Response from Tymori. on 22 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Tanzania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 2 nights in Feb 2024
Response from Tymori on 22 Feb 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

2/10 Terrible

Derek

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked for 3 nights but had to leave after 2 for medical reasons and staff at site suggested to contact expedia for refund of one evening and we that and we did and now the hotel would not refund, very disappointing and will never stay there after they recommended to contact for refund. So staff on site is not educated on their manager not refunding after staff stated a refund. I guess the money is worth more that someone’s health but yet they received my money and could re rent my room when the hotel is already busy. Shame on this greediness .
Stayed 3 nights in Feb 2024
Response from Gabriel Jauridez on 21 Feb 2024
Dear Derek,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at hotel.Sincerely,Gabriel JauridezGeneral ManagerBest Western Chicago - Downers Grove

10/10 Excellent

Bassam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fridley
Stayed 1 night in Feb 2024
Response from Tymori on 22 Feb 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sounds carry through walls. Woken up at 4 am by barking dogs in neighboring room. Otherwise, nice.
Stayed 1 night in Feb 2024
Response from Tymori on 17 Feb 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms very clean, quiet space, and staff was kind.
Stayed 1 night in Feb 2024
Response from Tymori on 17 Feb 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Would be better if sleepers are provided
Stayed 3 nights in Feb 2024
Response from Tymori GSA on 14 Feb 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

teresa

Stayed 3 nights in Feb 2024
Response from Tymori. on 22 Mar 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

10/10 Excellent

Marcia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this property was clean, staff was friendly and the free breakfast was good. The only complaint is the weed smell throughout the hallways and the AC unit being loud when turned on.
Stayed 3 nights in Feb 2024
Response from Tymori GSA on 13 Feb 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.

6/10 Okay

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Feb 2024
Response from Tymori GSA on 13 Feb 2024
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. we work really hard to make sure our guest has the best experience possible, so reviews like yours are truly rewarding to hear.