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Reviews of Suburban Studios Arlington Heights – Elk Grove

2 out of 5
Suburban Studios Arlington Heights – Elk Grove
2120 South Arlington Heights Rd, Arlington Heights, IL

Reviews

7.4

Good

Rating 10 - Excellent. 331 out of 1000 reviews" "
Rating 8 - Good. 302 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 102 out of 1000 reviews" "
Rating 2 - Terrible. 128 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had changed my room because of a fire, no discount. When checking in the entry doors literally had a sticker stating the building was unfit for occupancy. I’m pretty sure they rented me a room that was unfit for occupancy. Staff was not professional. Little to no toiletries. Sheets had burns in them. Lobby space was dirty. I guess you get what you pay for.
Stayed 1 night in Mar 2024

4/10 Poor

Maya Paola

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It was a spacious room however the room smelled like cigarettes for all 4 nights of stay and the hallways smelled really bad. Personally it was intolerable
Stayed 3 nights in Jan 2024

8/10 Good

Seongwoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchenette is a nice touch
Stayed 1 night in Nov 2023

2/10 Terrible

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Emma

Stayed 2 nights in Oct 2023

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

4/10 Poor

Rehab

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

AILEN JANELLA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff is friendly.
Stayed 3 nights in Oct 2023

4/10 Poor

Jocelyn

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The employees need more attention about clean the property and the rooms. The first night we noticed the bathroom was dirty!!! The phone doesn't work. Either the hair dryer. And we found a jeans from someone. No mine for sure. T he guy on the front desk I don't know if he understands how to work. No place for staying!
Stayed 4 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

2/10 Terrible

Alberto

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Beth

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
musty smells, drab colors, stain on bed cover, clearly short-staffed.
Stayed 2 nights in Sep 2023

2/10 Terrible

Alyssa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was checked in to a room that smelled awful, windows didn't lock, curtains did not cover window, tv did not work. I was moved to a second room where the tv did not work. Moved to a third room where there was no safety lock on the door. The property housed several questionable employees and people staying. The property was unsafe, dirty and overall awful. I would never recommend this hotel. I could not stay there, I had to leave, I asked for a refund and had to book another hotel right then and there as it was late evening.The experience was ridiculous!
Stayed 1 night in Oct 2023

2/10 Terrible

Sherif

Disliked: Cleanliness, property conditions & facilities
not recommend
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

The king bed turned out was a much smaller bed
The king bed we booked turned out was a much smaller bed; the bed is clean though. The room was much larger than we thought with big fridge, new microwave, pot heating panel and kitchen area although there wasn't any kitchen utensils.
Stayed 1 night in Sep 2023

6/10 Okay

Peter

Disliked: Cleanliness, amenities
Even though the facility has supposedly been recently renovated it still seemed a bit dogeared. Also, some minimal stuff was missing. I rented a suite with a kitchen and there was not a single cup or piece of silverware--not to mention any plates or pots and pans. Not even a plastic cup for water! At a minimum a cup should be available and ideally a plate and a fork or two.
Stayed 2 nights in Sep 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

margaret

Travelled with partner
Disliked: Staff & service, amenities
Checked in my room pulled covers back and notice speckled blood spots on the sheets! Had to change rooms …. My first and last visit
Stayed 1 night in Sep 2023

10/10 Excellent

Micah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice hotel, I enjoyed my stay here
Stayed 1 night in Sep 2023

10/10 Excellent

Seongwoo

Liked: Cleanliness, staff & service, property conditions & facilities
Love the pillows and rooms
Stayed 1 night in Sep 2023

10/10 Excellent

Kofi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Jose A

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Dino the front desk person was very friendly and made everything go smoothly checking in and was very polite
Stayed 1 night in Sep 2023

2/10 Terrible

brittany

Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Business traveller
Stayed 2 nights in Jan 2023

6/10 Okay

Tatsuo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was normal but the Wi-Fi is very slow and even though it has full reception, it is hard to connect. Rather than that, it was a great experience

2/10 Terrible

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty and gross
It was horrible no heat in first room chair had questionable marks on it . It was freezing . Moved to another room same nasty mold in bathroom paint peeling and walls dirty bathroom vanity very nasty falling apart . Tub moldy and dirty . Hair clumps in shower and floor . Everything was peeling .. I wiped down all surfaces and the room though it smelled nice when we walked in and he other room was cleaner but the rag was was gross there too. No win very uncomfortable. Would never stay there again
Stayed 1 night in Jan 2023

4/10 Poor

Kyra

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Nice lobby area and staff were fine to deal with. Hotel is dated, black mould in bathroom. Didn’t feel clean
Stayed 1 night in Jan 2023

4/10 Poor

Rashedul

Travelled with family and small children
Disliked: Staff & service
Didn’t served Breakfast, didn’t have tissue paper in the box, didn’t have toilet roll in the lobby.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent stay, more than helpful staff.
Stayed 1 night in Dec 2022

8/10 Good

Maciej

Travelled with family
Liked: Staff & service, room comfort
bad breakfast
Room good, finishes in the bathroom lacking (wallpaper peeling off etc) Breakfast was below ‘continental’…
Stayed 1 night in Dec 2022

10/10 Excellent

Robert

Stayed 1 night in Dec 2022

10/10 Excellent

Toshiyuki

Stayed 1 night in Dec 2022

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to this hotel like 5 years ago. It was clean back 5 years ago. Bathtub was stained this time, grass had dog feces all over, the halfway reeked of cigarettes, and cable was not working. Staff was friendly though.

6/10 Okay

jodee

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was big enough, but bathroom was small and old. Toilet moved when you sat on it. ran out of toilet paper. only 2 towels in room for 2 people. had to ask for more. Breakfast was not what we thought it was going to be. actually went out to eat.
Response from Hotel Representative on 5 Dec 2022
Thank you for choosing us during your recent visit to the Arlington Heights area. We regret that some items were not exceptional for you during your stay. We strive to provide safe, clean and service friendly experiences for all our guests and hope that you will visit us again so we can show you what we are truly capable of!

8/10 Good

Jimmie

Travelled with family
Liked: Staff & service
The staff was very friendly but the room was ok , we were just exhausted and wanted to rest and didn’t make a big deal
Response from Hotel Representative on 5 Dec 2022
Thank you for your review! We are glad to hear that our staff was able to provide friendly service and support to you during your stay. Please feel free to connect directly with our management team on any items that were not up to par in your room so that we can try to make it right going forward. We hope to see you again!

2/10 Terrible

Artavia

Disliked: Cleanliness, amenities, property conditions & facilities

2/10 Terrible

Andrey

Disliked: Staff & service
Very in-attending front desk attitude. Room wasn’t ready at check in time. Was left hanging for 1 1/2 hours in the lobby.
Stayed 1 night in Oct 2022
Response from Hotel Representative on 25 Oct 2022
Thank you for sharing your experience. We truly regret that we were not able to provide exceptional service to you during your stay. Please feel free to reach out to us directly so we can try to make this right.

8/10 Good

Anna F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022
Response from Hotel Representative on 25 Oct 2022
Thank you for staying with us!

6/10 Okay

Jacqueline

Travelled with family
Disliked: Cleanliness, staff & service
It was just okay
It was dingy and needed to be updated. We had to go to the lobby to get clean towels. No housekeeping done. They only had one luggage cart and it was not available The price was inflated due to the Chicago Marathon but was decent.The clerk who was new to the job was very pleasant and helpful.
Stayed 2 nights in Oct 2022
Response from Hotel Representative on 25 Oct 2022
Thank you for choosing us and for providing some very helpful feedback. We appreciate your comments and hope you come see us again so we can do a better job at impressing you!

4/10 Poor

Lizette, Syracuse

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely outdated property, which is surprising for Comfort Inn. The room was muggy, missing soap, shampoo, conditioner, no hangers, no ice bucket, the coffee machine had two moldy coffee packets in it, and the hallways smelled like garbage. I wish I booked elsewhere!
Stayed 4 nights in Oct 2022

10/10 Excellent

Mitchell

Stayed 1 night in Sep 2022

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Dylan

Business traveller
Liked: Cleanliness, staff & service, amenities
Single king bed room was ginormous and comfy
Stayed 1 night in Sep 2022

6/10 Okay

Evan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hallways smelled like horseradish (at least for the three days I was there), curtains didn't close, closet door, one desk phone, and mini-fridge were all broken. The room was clean and the bed was nice, though. Staff was awesome.
Stayed 2 nights in Sep 2022
Response from Hotel Representative on 16 Sept 2022
Thank you so much for choosing our property during your recent visit to the Chicago area! We truly appreciate the compliment on our staff and are happy you were comfortable sleeping in the bed! We appreciate the feedback on opportunities and truly hope you give us a try again in the future!

6/10 Okay

Nekendra

Travelled with group
Disliked: Cleanliness
The bathroom needs a real deep clean. There isn’t much to do around there so make sure you have a car. I was only there for two days but I would recommend you stay elsewhere. The bath towels are hard. The day staff was kind because I had to go back three times to get my card activated so that I could get into my room and they kindly apologized every time. (That was sarcasm) Just avoid this place. Spend the extra $20 for a much better place.
Stayed 2 nights in Sep 2022
Response from Hotel Representative on 16 Sept 2022
Thank you for choosing us during your recent visit to the Chicago area. We regret that our service and accommodations did not exceed your expectations. We appreciate the feedback and truly hope you will give us another try in the future!

2/10 Terrible

Keagan

Stayed 2 nights in Sep 2022

4/10 Poor

Tracie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Brittany

Travelled with partner
Liked: Staff & service, amenities
Missing the door handle for bathroom…bathroom wasn’t as clean…
Stayed 1 night in Aug 2022