Standard Room, River View | Premium bedding, desk, laptop workspace, blackout curtains

Reviews of Club Quarters Hotel Wacker at Michigan, Chicago

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 957 out of 1738 reviews" "
Rating 8 - Good. 428 out of 1738 reviews" "
Rating 6 - Okay. 183 out of 1738 reviews" "
Rating 4 - Poor. 94 out of 1738 reviews" "
Rating 2 - Terrible. 76 out of 1738 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Drag racing? On the street?
Stayed 1 night in Mar 2024
Response from CQ on 25 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Raziel Zamora

Liked: Cleanliness, staff & service, property conditions & facilities
Good place good staff
Stayed 4 nights in Mar 2024
Response from CQ on 25 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location staff was extremely helpful and pets. Got to stay for free.
Stayed 4 nights in Mar 2024
Response from CQ on 25 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from CQ on 25 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

SHAYNA, Destin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the BEST stay. It was our first time in Chicago and the staff made our trip amazing. It was convenient walks to everything. This will be where I stay anytime I come to Chicago.
Stayed 4 nights in Mar 2024
Response from Nikalette on 23 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Amanda, Mount Washington

Travelled with partner
Liked: Cleanliness, staff & service
The location to the river and downtown was great. Front desk staff was very kind and professional.
Stayed 2 nights in Mar 2024
Response from CQ on 20 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River Hotel is my favorite every time I go to Chicago, the location of the hotel is perfect for tourists that walking distance is a great option to explore the icons of the city.
Stayed 3 nights in Mar 2024
Response from Nikalette on 23 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from CQ on 20 Mar 2024
We appreciate the kind words and awesome rating! We hope to have you with us again in the near future.

4/10 Poor

Eileen

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from CQ on 20 Mar 2024
We are sorry to hear you had a less than satisfactory experience. We strive in making our guests happy and hope you give us another go the next time you're in Chicago.

10/10 Excellent

Jonathan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Executive Suite with 2 queen beds. We were staying with another couple so it was very important to have our own private bathroom and bedrooms. When we booked it was difficult to tell for sure if the room was setup this way & we could find no other reviews that confirmed this. Upon arrival we were pleased to find out that there were in fact two separate sleeping quarters that could be closed off from each other and each bedroom had it's own bathroom. The staff was exceptionally friendly every time we encountered them. From checking in, to holding our bags while we waited for the train they went above and beyond to make us feel welcome. The location was phenomenal. We were right across Wacker drive from the river making the Chicago Riverwalk and boat tours all within walking distance. It was also very handy to have the river taxi right across the road from us making transportation from Union Station very fast and a unique experience to welcome you to the city. Many other reviews stated that the bedding was outdated and that the elevators were slow, but this was not the case. The elevators quick and functional & the bedding was all recently updated white bedding. Another great thing I love is the complementary bottled water stations on each floor. As you know the city adds up quick, so at the end or beginning of each day it was nice to know you did not have to shell out more money to have a purified bottle of water. Overall our stay was wonderful.
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on 18 Mar 2024
First and foremost, thank you so very much for your meticulously thoughtful review. We seriously appreciate the kind words and are fortunate to have you as a guest at our hotel. We strive to make everyone's stay as comfortable as possible and are glad you had a great time. On behalf of the entire staff thank you!

8/10 Good

Abigail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very nice staff but very tiny rooms with little space. No amenities
Stayed 2 nights in Mar 2024
Response from Guest Experience Manager on 18 Mar 2024
Thank you so very much for the kind words. We are constantly working on improvements to the hotel and hope to serve you again in the near future.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location to everything. Staff were firiendly and accommodating. Reasonably priced.
Stayed 2 nights in Mar 2024
Response from CQ on 17 Mar 2024
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again!

8/10 Good

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on 16 Mar 2024
Thanks for the kind rating. We hope to have you with us again.

10/10 Excellent

Connie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Amazing pricing. Unparalleled customer service.
Stayed 1 night in Mar 2024
Response from Raina A on 13 Mar 2024
We are glad that you found our facilities and services to your satisfaction. Your compliments regarding our staff's friendliness and professionalism are greatly appreciated. We will make sure to pass on your kind words to them, as it will serve as motivation to continue delivering exceptional service.

10/10 Excellent

Blake

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 2 nights in Mar 2024
Response from CQ on 12 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Ella

Travelled with family
Liked: Cleanliness, staff & service
The property is exactly what you would expect for the price, nothing super special in the hotel room. However, the employees were extremely helpful and welcoming and the location is hard to beat.
Stayed 2 nights in Mar 2024
Response from CQ on 12 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Frank

Room looked different from the picture online as far as room layout goes but overall nice room and hotel.
Stayed 1 night in Mar 2024
Response from CQ on 12 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Sharita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CQ on 12 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

2/10 Terrible

Ayah

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from CQ on 12 Mar 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us. We take guest feedback seriously and use it as an opportunity to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CQ on 12 Mar 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

6/10 Okay

Tamara

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from CQ on 12 Mar 2024
We are sorry to hear we didn't meet your expectations. We appreciate you taking the time to review our hotel. Even though our hotel did not meet your needs, we hope you enjoyed our great location.

4/10 Poor

Violeta

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was so sweet, but I was super disappointed by the property. It was super tiny, very old and NOT clean. Bathroom smelled odd after taking a shower.
Stayed 1 night in Mar 2024
Response from Raina A on 5 Mar 2024
I'm sorry to hear that you had a negative experience during your stay at our hotel. We value feedback from our guests as it helps us improve our services. We strive to ensure a pleasant and comfortable stay for all our guests, and we apologize for any inconvenience caused. Thank you for bringing this to our attention.

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to all the Magnificent Mile.
Stayed 2 nights in Feb 2024
Response from Raina A on 5 Mar 2024
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

10/10 Excellent

Ahmed

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for downtown Chicago, great for leisure & business.
Stayed 1 night in Feb 2024
Response from Raina A on 28 Feb 2024
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again for your support!

10/10 Excellent

Myranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to a lot of food and shopping places. I didn’t like that there was no microwave or fridge in the rooms. Staff was very helpful and friendly.
Stayed 2 nights in Feb 2024
Response from CQ on 26 Feb 2024
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!

10/10 Excellent

Mark

Stayed 2 nights in Feb 2024
Response from Nikalette on 20 Mar 2024
Thank you for leaving such awesome feedback! We appreciate your business and hope to see you again in the near future.

8/10 Good

Terry Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from CQ on 25 Feb 2024
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 4 nights in Feb 2024
Response from CQ on 20 Feb 2024
Thank you for your thoughtful review. We are glad to hear that you had a positive experience and appreciate your kind words. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple process to check in plus Staff very friendly including housekeeping. Convenient location plus rooms are clean and eco friendly. Thank you.
Stayed 2 nights in Feb 2024
Response from CQ on 20 Feb 2024
Thank you for your thoughtful review. We are glad to hear that you had a positive experience and appreciate your kind words. We hope to have the opportunity to serve you again in the future.

6/10 Okay

Douglas

Stayed 2 nights in Feb 2024
Response from CQ on 20 Mar 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

6/10 Okay

John

Stayed 1 night in Feb 2024
Response from CQ on 20 Mar 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

10/10 Excellent

Trecy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I really loved my stay there! Would come back again
Stayed 1 night in Feb 2024
Response from CQ on 14 Feb 2024
We appreciate your kind words! We are ecstatic to hear that you enjoyed our hotel and lovely city! We look forward to hosting you in the future!

10/10 Excellent

Layla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy customer service no line and super clean
Stayed 1 night in Feb 2024
Response from CQ on 14 Feb 2024
We appreciate your kind words! We are ecstatic to hear that you enjoyed our hotel and lovely city! We look forward to hosting you in the future!

8/10 Good

Rika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Feb 2024
Response from CQ on 11 Feb 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place and reasonable place in downtown chicago
Stayed 1 night in Feb 2024
Response from Raina A on 8 Feb 2024
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a convenient reasonably priced place to stay in down town Chicago
Stayed 1 night in Feb 2024
Response from CQ on 7 Feb 2024
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!

10/10 Excellent

treshell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CQ on 7 Feb 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

4/10 Poor

Edwin E. Colon

Travelled with group
Liked: Staff & service
My friend got her reservation with "free parking" and they made her pay $90 for parking since parking area is not from the hotel but private company that give "discount" to hotel guests. They never told her about the parking situation, so basically she paid parking fee twice.
Stayed 2 nights in Jan 2024
Response from CQ on 6 Feb 2024
I'm sorry to hear that you had a negative experience during your stay at our hotel. We value feedback from our guests as it helps us improve our services. We strive to ensure a pleasant and comfortable stay for all our guests, and we apologize for any inconvenience caused. Thank you for bringing this to our attention.

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great to stay
Stayed 1 night in Dec 2023
Response from Nikalette on 3 Feb 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hospitality definitely will be coming back convenient to go everywhere I needed to and great spots and attractions around.
Stayed 2 nights in Jan 2024
Response from Guest Experience Manager on 1 Feb 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CQ on 31 Jan 2024
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!

10/10 Excellent

Mohammad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Raina A on 29 Jan 2024
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 28 Jan 2024
Thanks for the awesome rating!

2/10 Terrible

MARIA DOLORES

Stayed 5 nights in Jan 2024
Response from CQ on 20 Mar 2024
We are sorry to hear you had a less than satisfactory experience. We strive in making our guests happy and hope you give us another go the next time you're in Chicago

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very convenient, reasonably priced, great front desk staff
Stayed 1 night in Jan 2024
Response from Raina A on 29 Jan 2024
We are glad that you found our facilities and services to your satisfaction. Your compliments regarding our staff's friendliness and professionalism are greatly appreciated. We will make sure to pass on your kind words to them, as it will serve as motivation to continue delivering exceptional service.

10/10 Excellent

Bastian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a GREAT place to stay, with an excellent location
Stayed 1 night in Jan 2024
Response from Nikalette on 24 Jan 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nikalette on 24 Jan 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Rachel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed on New Year’s Eve with my husband and our dog. Check in and check out was quick and easy. The concierge out front from other hotels were rude about sitting in car in the front area during check/out. The hotel was clean, but the room was pretty small for the price we paid. Overall good experience
Stayed 1 night in Dec 2023
Response from Guest Experience Manager on 22 Jan 2024
Thank you for taking the time to review. We are delighted your experience went in the right direction. We will definitely address your parking interaction with the appropriate department. Again we appreciate the kind words!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, friendly and helpful staff,
Stayed 1 night in Jan 2024
Response from CQ on 18 Jan 2024
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

10/10 Excellent

Heather

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this 100 stars I would. We came in the middle of the coldest day of the year, and over the course of the day as we were traveling I got sick. Like. SICK. I was in bad shape by the time we reached Chicago. The front desk lady was so kind, I explained the situation (we were a little early and I asked to possibly get in a little earlier) and she got us room immediately! They sent up blankets and helped us find a close spot to pick up medicine from my doctor. I was there for three days ultimately, and they checked on me and helped my friend find his way around the city for things. I will never stay anywhere else again. 100 stars!
Stayed 2 nights in Jan 2024
Response from CQ on 19 Jan 2024
We are glad that you found our facilities and services to your satisfaction. Your compliments regarding our staff's friendliness and professionalism are greatly appreciated. We will make sure to pass on your kind words to them, as it will serve as motivation to continue delivering exceptional service.