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Reviews of Chicago Marriott Southwest at Burr Ridge

3.5 out of 5
Chicago Marriott Southwest at Burr Ridge
1200 Burr Ridge Pkwy, Burr Ridge, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 576 out of 958 reviews" "
Rating 8 - Good. 238 out of 958 reviews" "
Rating 6 - Okay. 78 out of 958 reviews" "
Rating 4 - Poor. 40 out of 958 reviews" "
Rating 2 - Terrible. 26 out of 958 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rheagan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from mitch on 4 Apr 2024
Thank you for Choosing Marriott at Burr Ridge, We hope to see you again soon in this area.

8/10 Good

larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will certainly come back !
Stayed 1 night in Mar 2024
Response from mitch on 17 Mar 2024
Thank you for Choosing Marriott Burr Ridge, see you again soon!

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from mitch on 17 Mar 2024
Thank you for Choosing Marriott Burr Ridge hope to see you again next time you are in the area.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 2 nights in Feb 2024
Response from mitch on 16 Feb 2024
Thank you for Choosing Marriott Burr Ridge hope to see you again next time you are in the area.

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from mitch on 11 Feb 2024
Thank you for Choosing Marriott at Burr Ridge, hope to see you again soon in this area.

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a pool and hot tub ! Love it !
Stayed 3 nights in Jan 2024
Response from mitch on 10 Feb 2024
Thank you for Choosing Marriott at Burr Ridge,Thank you for sharing your experience with us, hope to see you again soon in this area.

10/10 Excellent

Roa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Response from mitch on 10 Feb 2024
Thank you for Choosing Marriott at Burr Ridge, hope to see you again soon in this area.

10/10 Excellent

Natalie

Stayed 2 nights in Jan 2024
Response from mitch on 10 Feb 2024
Thank you for Choosing Marriott at Burr Ridge,Thank you for sharing your experience with us, hope to see you again soon in this area.

10/10 Excellent

Nia

Stayed 2 nights in Dec 2023
Response from mitch on 10 Feb 2024
Thank you for Choosing Marriott at Burr Ridge,Thank you for sharing your experience with us, hope to see you again soon in this area.

8/10 Good

Heinz

Liked: Staff & service, amenities
The property was easy to find. Check-in and check-out was easy. The room was not as clean as expected and WiFi was only free for Marriott members. Unfortunately there was a loud family with kids slamming doors and playing in the hallway.
Stayed 1 night in Dec 2023
Response from mitch on 10 Feb 2024
Thank you for taking the time to let us know about your experience while staying with us. We are truly sorry we fell short of your expectations. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your needs. I hope you choose to stay with us again when your travels bring you back to the area. And should you allow us that opportunity please contact us in advance and will do whatever we can possibly do to ensure a problem-free stay.

10/10 Excellent

Susan

Travelled with partner
Stayed 3 nights in Dec 2023
Response from mitch on 10 Feb 2024
Thank you for Choosing Marriott at Burr Ridge,hope to see you again soon in this area.

10/10 Excellent

Leif

Stayed 4 nights in Dec 2023
Response from mitch on 10 Feb 2024
Thank you for Choosing Marriott at Burr Ridge. Thank you for sharing your experience with us, hope to see you again soon in this area.

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
It’s a wonderful hotel with great breakfast and a very nice pool.
Stayed 2 nights in Dec 2023
Response from mitch on 10 Feb 2024
Thank you for Choosing Marriott at Burr Ridge,Thank you for sharing your experience with us, hope to see you again soon in this area.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this girl several times and I love this property. I will definitely visit again.
Stayed 1 night in Dec 2023
Response from Lupe on 22 Dec 2023
Thank you for staying at Marriott Burr RidgeHope to welcome you again soon.

10/10 Excellent

Douglas

Stayed 1 night in Dec 2023
Response from Lupe on 22 Dec 2023
Thank you for choosing Marriott Burr Ridge for your recent hotel stay.Hope to welcome you again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lupe on 22 Dec 2023
Thank you for your recent stay at Marriott Burr RidgeHope to welcome you again soon.

10/10 Excellent

William

Stayed 4 nights in Dec 2023
Response from mitch on 10 Feb 2024
Thank you for Choosing Marriott at Burr Ridge, hope to see you again soon in this area.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from mitch on 9 Dec 2023
Thank you for Choosing Marriott at Burr Ridge, Thank you for sharing your experience with us, hope to see you again soon in this area.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting convenient to travelers. Outstanding staff. Comfortable spacious room with great bed and pillows.
Stayed 1 night in Nov 2023
Response from MITCH on 29 Nov 2023
Thank you for Choosing Marriott at Burr Ridge, Thank you for sharing your experience with us, hope to see you again soon in this area.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was knowledgeable and courteous. Would recommend.
Stayed 4 nights in Nov 2023
Response from MITCH on 29 Nov 2023
Thank you for sharing your experience with us, really appreciated much, Hope to see you again soon

6/10 Okay

jaya bharath

Stayed 1 night in Nov 2023
Response from Lupe on 22 Nov 2023
Thank you for staying with us.

8/10 Good

Margaret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lupe on 14 Nov 2023
Thank you for staying at Marriott Burr Ridge, we hope to welcome you again in a near future.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from mitch on 14 Nov 2023
Thank you for Choosing Marriott Burr Ridge and the positive feedback, hope to see you again next time you are in the area.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management and staff were very courteous, and friendly. Made our stay for our anniversary, very enjoyable. Very grateful, and will be back.
Stayed 1 night in Nov 2023
Response from Lupe on 13 Nov 2023
Thank you for choosing Marriott Burr Ridge, hope to see you soon.

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, room was large, restaurant was great
Stayed 1 night in Nov 2023
Response from Lupe on 13 Nov 2023
Thank you for choosing Marriott Burr Ridge

6/10 Okay

Pablo

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Bathroom was not clean. Hair in shower and could've been cleaner. Need to make repairs to wear and tear. Asked for quilt for pull out bed and got very thin old blankets.
Stayed 2 nights in Oct 2023
Response from Lupe on 4 Nov 2023
Thank you for taking the time to let us know about your experience while staying with us. We are truly sorry we fell short of your expectations.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your needs.I hope you choose to stay with us again when your travels bring you back to the area.And should you allow us that opportunity please contact me in advance, and I will do whatever I can possibly do to ensure a problem-free stay.

10/10 Excellent

Jerold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from mitch on 30 Oct 2023
Thank you for Choosing Marriott Burr Ridge and the positive feedback, hope to see you again next time you are in the area.

10/10 Excellent

Yessenia

Stayed 1 night in Oct 2023
Response from Lupe on 26 Oct 2023
Thank you for choosing Marriott Burr Ridgehope to see you again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from mitch on 24 Oct 2023
Thank you for Choosing Marriott at Burr Ridge,Thank you for sharing your experience with us, hope to see you again soon in this area.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and clean hotel!
Stayed 3 nights in Oct 2023
Response from Lupe on 11 Oct 2023
Thank you for staying at Marriott Burr Ridge

6/10 Okay

Jalal

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from lupe on 9 Oct 2023
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your needs.

10/10 Excellent

Ashley

Stayed 1 night in Sep 2023
Response from Lupe on 26 Sept 2023
Thank you for choosing Marriott Burr Ridge. Hope to see you again soon.

10/10 Excellent

George, Amherst

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and property
Stayed 2 nights in Sep 2023
Response from mitch on 25 Sept 2023
Thank you for sharing your experience with us, really appreciated much, Hope to see you again soon

10/10 Excellent

Margaret

Stayed 3 nights in Sep 2023
Response from mitch on 18 Sept 2023
Thank you for sharing your experience with us, really appreciated much, Hope to see you again soon

10/10 Excellent

Katie

Stayed 3 nights in Sep 2023
Response from mitch on 27 Sept 2023
Thank you for Choosing Marriott Burr Ridge and the positive feedback, hope to see you again next time you are in the area.

10/10 Excellent

Andie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice.
Response from mitch on 6 Sept 2023
Thank you for Choosing Marriott at Burr Ridge,Thank you for sharing your experience with us, hope to see you again soon in this area.

10/10 Excellent

Louis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome
Great
Stayed 3 nights in Sep 2023
Response from mitch on 6 Sept 2023
Thank you for Choosing Marriott Burr Ridge and thank you for sharing your experience with us, Hope to see you again soon.

10/10 Excellent

Bryant

Travelled with partner
Liked: Amenities
Very comfortable and nice staff
Stayed 1 night in Aug 2023
Response from mitch on 6 Sept 2023
Thank you for sharing your experience with us, really appreciated much, Hope to see you again soon

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from mitch on 5 Sept 2023
Thank you for Choosing Marriott Burr Ridge hope to see you again next time you are in the area.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites are extremely beautiful with all sorts of amenities! Great staff also!
Stayed 2 nights in Sep 2023
Response from mitch on 5 Sept 2023
Thank you for Choosing Marriott Burr Ridge and the positive feedback, hope to see you again next time you are in the area.

10/10 Excellent

Marco

Stayed 2 nights in Sep 2023
Response from Lupe on 24 Sept 2023
Thank you for choosing Marriott Burr Ridge

10/10 Excellent

Edwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going here for many years. It was by itself when we started using it for Chicago trips. The community that has grown around it is impressive and extremely convenient now. Someone at Marriott had a fantastic vision. And it was spot on.
Stayed 1 night in Aug 2023
Response from Lupe on 30 Aug 2023
Thank you for taking the time to let us know how we did; we hope to see you again soon.

8/10 Good

rafel, bay village

Stayed 1 night in Aug 2023
Response from Lupe on 29 Aug 2023
Thank you for choosing Chicago Marriott Burr Ridge.

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Convenience
Stayed 1 night in Aug 2023
Response from michelle on 24 Aug 2023
Thank you for Choosing Marriott Burr Ridge hope to see you again next time you are in the area.

10/10 Excellent

NUHA

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Lupe on 11 Aug 2023
Thank you for choosing Marriott Burr Ridge.

6/10 Okay

Don

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Lupe on 11 Aug 2023
Thank you for choosing Marriott Burr Ridge.

8/10 Good

Cassie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay. Pool and hot tub were both clean and functioning. Able to order and get food quickly from the restaurant. There wasn’t a complimentary breakfast but there is a restaurant. Major downfall was no free Wifi.
Stayed 1 night in Aug 2023
Response from Lupe on 7 Aug 2023
Thank you for choosing! Marriott Burr Ridge I am sorry we felt to inform you about wi-fi it is available for free of charge when you become a member.

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor lighting, no drawers.
The public areas are fine, but The room was not very convenient. The lighting is very poor and there are no drawers to put anything in.
Stayed 2 nights in Jul 2023
Response from Lupe on 3 Aug 2023
Thank you for choosing Marriott Burr Ridge, I apologized for not meeting your expectations. We appreciate your feedback, and we will take your opinion into consideration.

10/10 Excellent

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and clean room
Stayed 2 nights in Jul 2023
Response from Lupe on 31 Jul 2023
Thank you for choosing Marriott Burr Ridge hope to see you soon.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lupe on 31 Jul 2023
Thank you for choosing Marriott Burr Ridge.Have a great day.