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Reviews of Sonesta Simply Suites Chicago Waukegan

2.5 out of 5
Sonesta Simply Suites Chicago Waukegan
1151 S Waukegan Rd, Waukegan, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1003 reviews" "
Rating 8 - Good. 249 out of 1003 reviews" "
Rating 6 - Okay. 84 out of 1003 reviews" "
Rating 4 - Poor. 33 out of 1003 reviews" "
Rating 2 - Terrible. 48 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have tractor trailer parking and that's a plus for us! They don’t serve breakfast so that’s the only downside
Stayed 2 nights in Mar 2024

2/10 Terrible

Ayomipo

Stayed 1 night in Mar 2024

10/10 Excellent

Tonette

Liked: Amenities
Very nice hotel will stay there again and recommend it to all my friends
Stayed 1 night in Mar 2024
Response from Tim S. on 4 Mar 2024
Thanks!

10/10 Excellent

Tracey

Friendly staff. Checked out day early and did not refund money. Stated because I "prepaid" so moral of story, don't prepay.
Stayed 3 nights in Feb 2024
Response from Tim S. on 4 Mar 2024
Thanks for staying with us. I'm sorry that you did not realize that the non-refundable, non-cancelable reservations do not have the flexibility to leave early and get refunded. Whenever you need that flexibility, it's best to book a cancelable reservation, which is usually a few dollars more. Thanks for staying with us!

8/10 Good

James, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Tim S. on 28 Feb 2024
Thank you!

8/10 Good

Jeanine

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Tim S. on 12 Feb 2024
Hope to see you again.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Naval Base and lots of food options.
Stayed 1 night in Feb 2024
Response from Tim S. on 12 Feb 2024
Thanks for staying with us.

10/10 Excellent

Aminat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Feb 2024
Response from Tim S. on 12 Feb 2024
Glad you had a nice stay.

8/10 Good

Ericka, Colorado Springs

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice! The staff was very helpful and friendly. The only downside is that there is no turn down service since covid. But they will give you fresh sheets and towels upon request! Would definitely stay again if I'm in the area
Stayed 4 nights in Jan 2024
Response from Tim S. on 5 Feb 2024
Thanks for staying with us!

2/10 Terrible

Marqisha

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Does not provide breakfast. Front desk laughed when I asked about it. No pool on property what so ever. I left my prescription glasses and came back for them 30min later and they said they weren’t there. Creepy men circling the parking lot.
Stayed 1 night in Feb 2024
Response from Tim S. on 4 Feb 2024
Thank you for staying with us. I'm sorry that you lost your glasses, but I've spoken to the housekeeping team and they confirmed to me that the glasses were not left in your room. I've entered your information into our lost and found system, so if they show up elsewhere on property, we can match them to your report. We do not offer a breakfast or a swimming pool. The amenities that we provide are listed on all booking sites that take reservations for our hotel.Regarding creepy men circling our parking lot, I hope you alerted the front desk. Nothing like that would be tolerated, and I'd love to hear the description of the incident if you would care to contact me. I'd really like to know what you saw.

10/10 Excellent

gerald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping restaurants and navy base
Stayed 2 nights in Jan 2024
Response from Tim S. on 22 Jan 2024
Thank you for staying with us.

10/10 Excellent

Dwarne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Jan 2024
Response from Tim S. on 22 Jan 2024
Thank you for noticing the staff!

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in central location.
Stayed 4 nights in Jan 2024
Response from Tim S. on 15 Jan 2024
Glad it worked out for you.

10/10 Excellent

Randi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Tim S. on 15 Jan 2024
Glad you had a nice stay.

10/10 Excellent

Anesha

Liked: Cleanliness, staff & service, amenities
Very nice
Stayed 1 night in Dec 2023
Response from Tim S. on 15 Jan 2024
Thanks for visiting!

10/10 Excellent

Nisheeta

Stayed 4 nights in Jan 2024
Response from Tim S. on 15 Jan 2024
Glad your stay was good.

10/10 Excellent

shanese

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tim S. on 8 Jan 2024
Thanks!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The check in was easy and the room looked clean and comfortable.
Stayed 1 night in Jan 2024
Response from Tim S. on 8 Jan 2024
Thanks!

10/10 Excellent

Takiyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tim S. on 8 Jan 2024
Thank you.

4/10 Poor

Nora

Stayed 1 night in Jan 2024
Response from Tim S. on 15 Jan 2024
Please let us know what could have been better.

10/10 Excellent

Trisha, Grayslake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tim S. on 2 Jan 2024
Hope you had a great visit!

4/10 Poor

IGNACIO

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel staff and very customer service oriented. However there were people cooking in their room or rooms that it was not smelling very friendly.
Stayed 7 nights in Dec 2023
Response from Tim S. on 27 Dec 2023
I'm very sorry that you did not realize that Sonesta Simply Suites hotels are extended stay hotels. This means that a number of our guests are staying for weeks or even months. That's why each room has a kitchen. If we could keep cooking smells from the hallways, we would. Hope your stay was good otherwise!

10/10 Excellent

angeles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tim S. on 27 Dec 2023
Thank you.

10/10 Excellent

Michelle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tim S. on 27 Dec 2023
Thank you.

6/10 Okay

Latrece

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Tim S. on 19 Dec 2023
Thank you for reviewing us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rowdy neighbors, but good service
My stay was good overall. The only complaint I have, which I know that the hotel itself doesn't have much control over, was my rowdy neighbors one evening. It sounded like people were arguing and fighting. There was lots of screaming and profanity. I was traveling alone as a young female, visiting my partner who is in the Navy and had liberty leave for the weekend, so I was a little nervous being on my own. However, I think the staff did everything in their power to de-escalate whatever was going on in my neighbor's room. I don't know what they did, but I made the complaint at the front desk on my way out, and by the time I got back maybe 20 minutes later my neighbors had quieted down a little.
Stayed 3 nights in Dec 2023
Response from Tim S. on 27 Dec 2023
Thanks for staying.

8/10 Good

Meggin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean but lacking hot water
Great and clean hotel. The lack of hot water was less than thrilling during the cold season. The hot water would come in and out.
Stayed 4 nights in Dec 2023
Response from Tim S. on 11 Dec 2023
Thanks for sharing. I will be checking on the hot water issue immediately, as I had not heard of any issues regarding this. I'm sorry that it was an issue that you encountered.

8/10 Good

Claudia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Tim S. on 11 Dec 2023
Thanks!

10/10 Excellent

Liseth

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Tim S. on 13 Feb 2024
Glad you had a nice stay and thanks for the 5!

10/10 Excellent

Liseth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Near a Walmart and plenty food options. Also a casino!!
Response from Tim S. on 13 Feb 2024
Hope you won big at the casino!

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and spacious rooms.
Stayed 2 nights in Dec 2023
Response from Tim S. on 5 Dec 2023
Glad you enjoyed your stay.

10/10 Excellent

felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and clean. The staff was friendly and helpful
Stayed 1 night in Dec 2023
Response from Tim S. on 5 Dec 2023
Thanks for choosing Sonesta!

10/10 Excellent

Jesse

Stayed 2 nights in Dec 2023
Response from Tim S. on 27 Dec 2023
Thank you.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Stay in Waukegan!!!
Room was Clean & Quiet! All of the Staff from the Front Desk to Housekeeping were Very Polite, Courteous, & Especially RESPECTFUL!!!!!!!
Stayed 3 nights in Nov 2023
Response from Tim S. on 5 Dec 2023
Glad you liked it!

6/10 Okay

Jessica

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Tim S. on 5 Dec 2023
Thanks for staying with us. We'd love to know how we could have earned a 10 out of 10 for your stay.

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tim S. on 5 Dec 2023
Thanks Latoya!

8/10 Good

Jean Hendershott

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Nov 2023
Response from Tim S. on 28 Nov 2023
Thanks!

10/10 Excellent

Shannon

Stayed 1 night in Nov 2023
Response from Tim S. on 19 Dec 2023
Glad you had a nice stay!

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to visit our daughter since she’s in the Navy Base,this hotel is not far from the base about 10-15 minutes away…there’s a lot of restaurants a shopping center across the street a lot of options to get food and a Walmart,there’s a full mini kitchen in the room very convenient for people who wants to cook,very friendly and professional staff,we most definitely use this hotel again next time we visit our daughter and their prices are good.
Stayed 3 nights in Nov 2023
Response from Tim S. on 28 Nov 2023
Oscar, glad you had a nice time here and we look forward to your next visit!

6/10 Okay

Mariah

Liked: Staff & service
Disliked: Amenities
Stayed 3 nights in Nov 2023
Response from Tim S. on 19 Dec 2023
Thank you for staying with us Mariah.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the room were better than I expected. The room was spacious, clean and modern. The staff was very nice and professional. This is the first time I had been in Chicago. Over the years I heard on the news that Chicago is a crime ridden city and how dangerous the city is. This hotel is on the north side of Chicago which is very nice area. I seen no signs of any criminal activity. A matter of fact, I didn't even see any trash of the ground or graffiti on the walls. I would highly recommend this hotel.
Stayed 3 nights in Nov 2023
Response from Tim S. on 28 Nov 2023
Michael, thanks for visiting and for the kind words. We are happy that you stay was a good one.

8/10 Good

Glinda

Stayed 3 nights in Nov 2023
Response from Tim S. on 19 Dec 2023
Thank you!

4/10 Poor

Glorine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The person who checked us in could not find my reservations even though he said it was in the hotel system...it took 25 minutes to check in, we were exhausted
Stayed 1 night in Nov 2023
Response from Henry on 25 Nov 2023
Dear Glorine, Thanks for brightening our day! We look forward to being here for you on your next visit!Sincerely,Henry

10/10 Excellent

CATHY

Stayed 4 nights in Nov 2023
Response from Henry on 22 Nov 2023
Thank you for your review! Hope to see you again soon.

10/10 Excellent

Maria

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excelent
Stayed 4 nights in Nov 2023
Response from Tim S. on 20 Nov 2023
Glad to hear!

10/10 Excellent

Lizandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Tim S. on 20 Nov 2023
Glad you had a good stay!

8/10 Good

carmetka

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was most courteous and professional at all times and made our stay pleasant
Stayed 3 nights in Nov 2023
Response from Tim S. on 20 Nov 2023
Thank you for choosing Sonesta!

8/10 Good

Braxton

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay here and I will be back
Stayed 4 nights in Nov 2023
Response from Tim S. on 15 Nov 2023
Thanks for staying and we're glad you had a nice visit.

6/10 Okay

Mari

Travelled with family
Liked: Staff & service, amenities
The staff members were very friendly and kind. The bathroom was clean, but the pots and pans in the kitchen weren’t very clean when I first got there. Also, when I opened the window, the sash in the living room was moldy.
Stayed 3 nights in Nov 2023
Response from Tim S. on 14 Nov 2023
Thanks for sharing Mari, and I'm glad your stay was mostly a good one. We do have some windows that have begun to fog due seal failures and those are all now tagged for replacement. That should happen soon. Hope we see you again!

10/10 Excellent

Mariet

Stayed 3 nights in Nov 2023
Response from Tim S. on 5 Dec 2023
Thank you for visiting!