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The desk staff was extremely friendly and responded promptly to our concerns about some odors in our room. Maids addressed the problem. Very good breakfast in the morning.
Michael
Stayed 2 nights in Mar 2024
Response from Jp on 9 Mar 2024
Thank you for your review! We are glad you had a good stay and we addressed any concerns! Hope to see you again soon.
The staff was courteous and helpful.
I appreciated that the equipment in the fitness center worked well. Thank you!
Thomas
Stayed 2 nights in Jan 2024
Response from Jp on 21 Jan 2024
Thank you for your review! We appreciate the kind words about the staff. We always aim to exceed our guest expectations with providing amazing service. We hope to see you again soon.
4/10 Poor
Brandon
19 Jan 2024
Brandon
Stayed 1 night in Jan 2024
Response from Jp on 8 Feb 2024
Thank you for your review! Please let us know what we could have done better, your feedback is important to us. I hope you will give us another chance to serve you next time.
4/10 Poor
Tenele
Travelled with family
17 Jan 2024
Disliked: Cleanliness, staff & service
My first room smelled terribly of mildew or something. I found the source was concentrated on one of the beds sheets. The heater when it came on would screech. I went and was told to turn the heater off and turn it on again and she couldn’t tell me that that would resolve it permanently. She also said she could give me new sheets. They did not apologize or offer me a different room. When asked they did move me. When they moved me the second room did not have a smell but both beds squeeked anytime you moved and I noticed the next day that the remote was filthy with what I assume was food.
Tenele
Stayed 3 nights in Jan 2024
Response from jp on 17 Jan 2024
Thank you for your review. We apologize for not exceeding your guest expectations. I take all complaints seriously and will be re training and speaking to my staff about your feedback. I hope you will give us another chance to serve you.
I loved the breakfast and the staff were excellent! Thank you
Avory
Stayed 1 night in Jan 2024
Response from Silvia G on 14 Jan 2024
Thank you for reviewing our Bestwestern hotel inregards to your recent stay at our property. Your business is very important to us and we value your feedback.We hope to see you soon!
Didn't shovel snow by the entrance well. I fell front of doors while coming in.
Diane
Stayed 1 night in Jan 2024
Response from Jp on 16 Jan 2024
Thank you for your review! Our parking lot and sidewalks are shoveled and salted during the snow season, through a private contractor. This crew has been shoveling and salting all weekend, plus our own staff salt and shovel too during the day. I apologize for any inconvenience, in case they were not able to get to it when it was snowing. I hope to see you again soon.
10/10 Excellent
Susan
13 Jan 2024
Nervous about ice in parking lot in the morning. Turns out there was no ice, just water!
Susan
Stayed 1 night in Jan 2024
Response from Jp on 13 Jan 2024
Thank you for your review. We appreciate your concern. We have a contract for snow plowing and salting, and they do a great job. Be safe.
The room was clean which is key for me and at a reasonable cost! The bed is a little hard for my taste but the pillows are great. Great water pressure and lots of hot water. Breakfast had plenty of choices and the staff kept all items well stocked. I took a star off because the tv service is not great. Not HD and no program guide. I’ve stayed here before and will again.
Teresa
Stayed 4 nights in Dec 2023
Response from jp on 27 Dec 2023
Thank you for your review. We are so happy you had a good stay. The program guide is printed in our guest directory located in the room. We hope to see you again soon.
8/10 Good
Teresa
27 Dec 2023
Teresa
Stayed 3 nights in Dec 2023
Response from jp on 28 Dec 2023
Thank you for your review. We are glad you had a good stay. We hope to see you again soon.
It’s OK if you really want just beer bones no frills you ask when you want your room to be cleaned and just a place to sleep it’s fine. The beds are comfortable but definitely no frills. Reasonable priced.
Judith
Stayed 8 nights in Dec 2023
Response from VJ on 25 Dec 2023
I apologize for not exceeding your expectations. Please let us know in future what we could have done better to make you stay more enjoyable. We hope you will give us another chance to serve you.
My husband and I did a quick trip to Naperville for my bday and reserved a whirlpool suite. The room was clean and the tub worked fine. The hotel lobby and all areas we saw were clean and in good shape. Staff was all friendly and the breakfast wa ls surprisingly good for a free breakfast. Chicken sausage patties, scrambled eggs, potatoes, biscuits and gravy as well the usual items.
Charles
Stayed 1 night in Dec 2023
Response from VJ on 22 Dec 2023
Thank you for your review. We look forward to seeing you again soon.
10/10 Excellent
Sohan
20 Dec 2023
Sohan
Stayed 1 night in Dec 2023
Response from VJ on 22 Dec 2023
Thank you for your review. We look forward to seeing you again soon.
Booked a Jacuzzi room and the seal on the door was not there so light and cold air was coming thru all night long. The Jacuzzi did not work so that was a bummer, toilet leaked and had condensation on the toilet and there was water on the ground.
August19872003
Stayed 1 night in Dec 2023
Response from VJ on 18 Dec 2023
I apologize for the inconvenience. We are working to fix any issues. I hope you will give us another chance to serve you.
4/10 Poor
Sharon
17 Dec 2023
Sharon
Stayed 1 night in Dec 2023
Response from Jp on 8 Jan 2024
Thank you for your review. We appreciate any feedback, so we can improve. I hope you will give us another chance to serve you.
Thank you for your review. We are are glad you had a good stay and hope to see you again soon.
2/10 Terrible
Tomica
9 Dec 2023
Disliked: Property conditions & facilities
This property was deplorable , the room was gross with dry blood on the mattress and stained, black stuff coming from out the drain the sink, sink did not drain, toilet ran continuously and did not flush.
Tomica
Stayed 2 nights in Dec 2023
Response from jp on 11 Dec 2023
I apologize for the inconvenience. We are working to fix any issues. I hope you will give us another chance to serve you.