Ratings based on 564 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from doncaster south yorkshire

Feel like an emporer at the empress

Posted 24-May-2017
Stayed here 3 times now while visiting Chiangmai the hotel staff and management are all lovely the bag of free goodies left on your bed is a very nice touch will definitely stay here again on my return to Chiangmai you won't be disappointed I highly recommend this hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-May-2017
Pleasant stay at The Empress Hotel. Reached Chiang Mai early and they allowed my family for an early check-in which is great cause I have a kid which require to be freshen up after a long flight prior to sight seeing on the first day. The staff were friendly.
4 out of 5
Recommended
for Everyone
by A verified traveller

Classic choice

Posted 21-May-2017
The staff were very friendly and helpful. The service was excellent all around. As mentioned in previous reviews, the hotel rooms are a bit outdated, but very clean. Good location close to the airport and night bazaar.
5 out of 5
Recommended
for Everyone
by A verified traveller from Perth, Australia

Good hotel made excellent by staff

Posted 18-May-2017
This hotel is nice but improved by its friendly and helpful staff. Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveller from Auckland, New Zealand

Nice hotel with very friendly and helpful staff

Posted 17-May-2017
The staff at The Empress were very helpful with whatever questions i had. Almost all staff are English speaking and showed a lot of generosity and care. All amenities were as described and the tour desk staff was amazing too with excellent deals. I would highly recommend this hotel and I would definitely go back and stay there.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good location at night market and shopping malls.

Posted 25-Apr-2017
Pros: Because the hotel gave us unpected like free dinner and the staffs are very polite to customers.
Cons: Wi Fi service at room.
Location: Walk at night market.
Very nice of staffs, welcome gifts and fruits in each room. Provided free dinner which was our unpected. Highly rrecommented to choose this hotel because it will give you good experience. .
4 out of 5
Recommended
for Everyone
by A verified traveller from Malaysia

Nice hotel....so sweet staff...good environmental.

Posted 20-Apr-2017
Nice environment...food market in walking distanse.nightbazzar street at beside our hotel...staff very well speaking.if could get oppurtunity i will stay in that hotel.tour guide is also on time...our honey trip was so romantic...food services at hotel also very good...
4 out of 5
Recommended
for Couples
by A verified traveller from Hong Kong

Quiet but Convenient Hotel

Posted 18-Apr-2017
Pros: Quietness and the buffet breakfast
Cons: Water pressure of the shower/bath was a bit too weak that I had to give up to use bath tube. Also Wifi kept disconnected.
Location: 3D Art in Paradise
I and my husband stayed there for 4 days for our Easter Holiday. The hotel is located on one of big streets in Chiang Mai; Chang Klan Rd, apart but "walk-able" distance (if it's not too hot) from Old City. If you go to Old City or another major landmark, it's very easy: you can stop Songthaeu (red-colored vehicle for transport sharing) along the street and mention the destination. If it's not simple destination, the hotel staff would nicely help to write down the name in Thai for you to show to a driver. As others also said, the hotel facility is old but well maintained. It would be even better if water pressure of shower was stronger and better Wifi coverage (not so reliable - kept being disconnected). The buffet breakfast was nice, especially I liked the live kitchen for omelet and homemade waffle.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nicely treated

Posted 13-Apr-2017
They forgot to pick us up-from the air port but later made that up by giving us a free and fabulous dinner.The staff were very attentive.They are organized in carrying for there guest.I recommend this hotel to others.
5 out of 5
Recommended
for Everyone
by A verified traveller from SC

Nice Hotel, away from rowdy areas but convenient

Posted 06-Apr-2017
It was great staying there as the staffs were helpful, upgraded and had a great dinner provided by the hotel.