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Featured image
Water slide
Outdoor pool, free pool cabanas, pool umbrellas
Outdoor pool, free pool cabanas, pool umbrellas
Minibar, in-room safe, desk, blackout curtains

Guest reviews

4.5 out of 5 Wonderful
953 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationChiang Mai Night Bazaar8 min walk
Popular LocationWarorot Market17 min walk
Popular LocationTha Phae Gate19 min walk
AirportChiang Mai (CNX-Chiang Mai Intl.)10 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed, Pool View

    4.4/5 guest room rating

    Room amenities

    • 463 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Pool View
  • Deluxe Room, 2 Single Beds, Pool View

    4.1/5 guest room rating

    Room amenities

    • 463 sq ft
    • Sleeps 3
    • 2 Single Beds
    More detailsDeluxe Room, 2 Single Beds, Pool View
  • Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Room, 2 Single Beds

    4.6/5 guest room rating

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsDeluxe Room, 2 Single Beds
  • Executive Suite, 1 King Bed

    Room amenities

    • 926 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed
  • Horizon, Deluxe Room, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon, Deluxe Room, 1 King Bed
  • Horizon, Deluxe Room, 2 Single Beds

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsHorizon, Deluxe Room, 2 Single Beds
  • Horizon, Premier Room, 1 King Bed

    Room amenities

    • 624 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon, Premier Room, 1 King Bed
  • Premier Room, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 624 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsPremier Room, 1 King Bed
  • Premier Room, 2 Single Beds

    4.7/5 guest room rating

    Room amenities

    • 624 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsPremier Room, 2 Single Beds

About this area

Chiang Mai

Located in Chiang Mai's Chang Khlan neighbourhood, Shangri-La Hotel Chiang Mai is in the city centre and near the airport. Tha Phae Gate and Wat Phra Singh are notable landmarks, and travellers looking to shop may want to visit Chiang Mai Night Bazaar and Warorot Market. Travelling with kids? Don't miss Chiang Mai Zoo and Chiang Mai Night Safari.

Visit our Chiang Mai travel guide
Map
Popular Location

What's nearby

  • Chiang Mai Night Bazaar - 8 min walk
  • Warorot Market - 17 min walk
  • Tha Phae Gate - 19 min walk
  • Saturday Walking Street Market - 3 min drive
  • Wat Chedi Luang - 5 min drive

Getting around

  • Chiang Mai Railway Station - 4 min drive
  • Chiang Mai (CNX-Chiang Mai Intl.) - 10 min drive

Restaurants

  • Kad Kafe' — 1 min walk
  • China Kitchen — 1 min walk

About this property

Shangri-La Hotel Chiang Mai

Family-friendly Chiang Mai hotel in Chang Khlan, walk to Chiang Mai Night Bazaar
Along with 3 restaurants, this smoke-free hotel has a full-service spa and free water park access. Free WiFi in public areas, free valet parking and a free shopping centre shuttle are also provided. Other amenities include an outdoor pool, a health club and a bar/lounge. All 277 rooms boast fireplaces, and offer free WiFi and 24-hour room service. Free wired Internet and DVD players are standard, as are flat-screen TVs with cable channels.
Shangri-La Hotel Chiang Mai offers 277 forms of air-conditioned accommodation with fireplaces and DVD players. A pillow menu is available. Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges, coffee/tea makers and minibars. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a complimentary water park, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi Spa. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna and a spa tub.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safety and Health Administration (Thailand)
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Free valet parking
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: THB 755 for adults and THB 378 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Children's pool
  • Designer shops
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • DVD player
  • Free children's club
  • Free cots/infant beds
  • Free water park access
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Supervised childcare/activities (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Thai

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Sauna
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • TV channels
  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Fireplace
  • Free newspapers
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in between 2:00 PM and noon
Early check-in subject to availability
Express check-in
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for THB 1603 per stay.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: THB 755 for adults and THB 378 for children (approximately)
  • Rollaway bed fee: THB 1603 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings
The property affirms that it follows sanitisation practices of Safety and Health Administration (Thailand) guidelines
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitisation guidelines and the Safe Travels (WTTC - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Chiang Mai Hotel Shangri-La
Chiang Mai Shangri-La
Chiang Mai Shangri-La Hotel
Hotel Shangri-La Chiang Mai
Shangri-La Chiang Mai
Shangri-La Chiang Mai Hotel
Shangri-La Hotel Chiang Mai
Chiang Mai Shangri La
Shangri La Chiang Mai
Shangri La Hotel Chiang Mai
Shangri Chiang Mai Chiang Mai
Shangri-La Hotel Chiang Mai Hotel
Shangri-La Hotel Chiang Mai Chiang Mai
Shangri-La Hotel Chiang Mai Hotel Chiang Mai

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel Chiang Mai and receive a full refund?
Yes, Shangri-La Hotel Chiang Mai offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel Chiang Mai cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking and valet parking are free at this property.
What time is check-in at this hotel?
Check-in is from 2:00 PM to noon.
What time is check-out at this hotel?
Checkout is at noon.
Where is this hotel located?
This family-friendly Chiang Mai hotel is located near the airport, within 1 mi (2 km) of Chiang Mai Night Bazaar, Warorot Market and Tha Phae Gate. Sunday Walking Street Market and Chiang Mai City Arts & Cultural Center are also within 2 mi (3 km).

Guest reviews

Overall score and ratings for Shangri-La Hotel Chiang Mai

4.5
Wonderful
953 reviews
5 - Excellent
609
4 - Good
258
3 - Okay
52
2 - Mediocre
19
1 - Poor
15
4.6
Cleanliness
4.6
Service and Staff
4.5
Amenities
4.4
Property condition
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice view of the city with the mountains beyond. Nice pool but closed too early. Very elegant building and very clean. Staff is friendly and attentive and most speak excellent English.

Stayed 1 night in Jun 2020
4.0 out of 5 Good
  • Liked: Staff & service, amenities, property conditions & facilities

Overall is very good, especially front desk staff is excellent service

Stayed 3 nights in Mar 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise Hotel

Brilliant place .Brilliant staff.Brilliant food .Brilliant buiding.Brilliant bedrooms .Absolutely fantastic place ..Had a terric stay .100 percent going back .Can't, wait .

Stayed 4 nights in Mar 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t go wrong here.

Staff go out of their way to please you. Club lounge was closed due to decreased activity of the hotel and relocated to lobby area therefore not as exclusive but Understandable. They provided any cocktail you wanted during evening drinks which is a plus although unsure if they do that normally. Plenty of selection in restaurant for breakfast. Good location in old town for night market. Don’t get a facial at Dr Tida as waste of money. Chi spa also had a special on whilst we were there any it was an excellent massage. Bed is a little hard but good pillows and room spacious although showing some signs of aging.

Stayed 3 nights in Mar 2020
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay for 4 Nights

May be I set my expectation too high as I had stayed in Shangri-la Singapore before. The picture showing the exterior is very nice but the actual resort is somewhat smaller than I expected. The room is okay except the upper floor was in maintenance and I would need to leave the room during the day to avoid the noise. In general, it is an okay hotel.

Stayed 2 nights in Feb 2020