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Reviews of Lotus Hotel Pang Suan Kaew

4 out of 5
Lotus Hotel Pang Suan Kaew
21 Huay Kaew Road Suthep Muang, Chiang Mai, Chiang Mai

Reviews

7.0

Good

Rating 10 - Excellent. 90 out of 586 reviews" "
Rating 8 - Good. 228 out of 586 reviews" "
Rating 6 - Okay. 162 out of 586 reviews" "
Rating 4 - Poor. 74 out of 586 reviews" "
Rating 2 - Terrible. 32 out of 586 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wesley C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor in this hotel is exceptional and coveys class.
Stayed 2 nights in Apr 2024

2/10 Terrible

Nathaly

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Saeid, Hartford

Liked: Cleanliness, staff & service, amenities
This is an old hotel, I was rated three star plus not really a five-star, they wouldn't give me coffee or tea bags in the room, there was no outlet to connect the tablet and cell phone I had to go downstairs I had to pay hundred baht to get an extension, one of the elevators were broken and this is a giant hotel we have to wait in line for a long time to be able to get to our rooms, I was there for 5 days and they had not fixed the elevator yet.
Stayed 5 nights in Jan 2024

6/10 Okay

ALBERT L

Travelled with partner
Disliked: Staff & service, amenities
The staff's prolonged wait times and dismissive attitude exemplified the epitome of lousy customer service. The staff would rather talk amongst themselves than help a customer standing at the counter. TOTALLY unacceptable, I will never stay at this property again!!!
Stayed 7 nights in Dec 2023

2/10 Terrible

SHIVAM

This is the worst hotel experience I ever had. The room doesn’t have the positive vibes and feels like something unknown black energy is staying in the room. I and my wife left the room within 8hrs. Moreover, the ambience is haunted and old. In fact, I was feeling scared going alone in the hotel corridor in night. Don’t get fooled yourself by pictures. It is old and haunted.( As per me only. No general declaration). It doesn’t give safe and secure vibes. Please consider other option if you can. Thank you
Stayed 2 nights in Dec 2023

10/10 Excellent

STEPHANIE, PHOENIX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind, friendly, and helpful. The area was highly safe and close to a very trendy, fun, and accessible by walking or tuk tuk (80-100 THB). Although tipping is not customary in Thailand, Thai people are super hard workers and they deserve the agreed upon price and $1-$4 tip for all services. We had a great stay at this hotel and In Chiang Mai overall!
Stayed 7 nights in Sep 2023

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Struggling hotel with good stuff
The hotel is dated and the rooms look tired and need an update. The worst thing about the hotel is the patch Wi-Fi service. Sometimes you will get Internet connection often you won’t. Also, there was only three lifts to accommodate a load of guests and takes a long time to get, two parts of the hotel. I said before the hotel was dated, which also meant that the rooms were old, dirty and damaged. No iron or ironing board available for the room and this was an additional cost. There was also an additional cost to use the gym and the pool.
Stayed 4 nights in Jul 2023

4/10 Poor

Candace

Liked: Staff & service
Disliked: Property conditions & facilities
Airport pickup was appreciated. Concierge staff, welcoming. Housekeeping left doors between adjoining rooms unlocked upon my entry. Informed staff that I did not feel safe. Checked out.
Stayed 2 nights in Jun 2023

4/10 Poor

deepak

Disliked: Cleanliness, staff & service, property conditions & facilities
this was last time
Stayed 3 nights in Jun 2023

6/10 Okay

Martin

Liked: Cleanliness, staff & service
This property is very good value. The room was clean and comfortable. However, the wifi in the room was very poor - it kept dropping out and never remained connected for more than about one minute. It was a much more reliable signal in the lobby, but there were many mosquitoes there. For value for money, however, I would recommend this hotel. I would stay there again but not if the availability of wifi was a major concern.
Stayed 1 night in May 2023

4/10 Poor

angela maria

Liked: Staff & service
Disliked: Property conditions & facilities
Pool was good, good size bedroom but it needs renovations. Little ants in the bedroom.
Stayed 5 nights in May 2023

8/10 Good

Chin Lin Doreen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After the shopping centre, Kad Suan Kaew, was closed, walking to main road a little inconvenient & quite dark at night. Otherwise quite a good hotel to stay in.
Stayed 7 nights in May 2023

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities
The room was nothing like the pictures. The buffet was nothing like the pictures. It was terrible. The elevator smelled like piss. It like staying at Circus Circus in Las Vegas.the outlets were not updated, the toiletries were cheap and it was like a ghost town in the hotel.
Stayed 5 nights in May 2023

8/10 Good

Elisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really cool and spacious... but you have to walk 15 minutes to find anything. The power outlets were a weird type that my universal converter wouldn't work with and they didn't have an adapter for me to use. The beds were quite hard (for an American) and the toilets didn't have a spray gun and they always moved the trashcan away so you can't use it for toilet paper even though Thailand doesn't allow flushing toilet paper. The internet kicks you out 5 or 6 times a day and doesn't remember the password so you have to enter it manually every day on every device.
Stayed 5 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
This hotel is large and comfortable. It's a real bargain for the price. Service was excellent.
Stayed 5 nights in Apr 2023

6/10 Okay

Aye

Stayed 6 nights in Feb 2023

8/10 Good

andrew

Stayed 1 night in Feb 2023

10/10 Excellent

Charles

Stayed 3 nights in Feb 2023

8/10 Good

Meiyin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Well maintained ancient hotel
Last minute nearby hotel available due to missed flight. It’s not very suitable with young kid. The mattress is very dirty and caused rash on my 2 year old son face.the atmosphere also give a very eccentric feel. However, the staff make it very welcoming and approachable
Stayed 1 night in Feb 2023

8/10 Good

Hyewon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2023

10/10 Excellent

Orawan

Liked: Cleanliness, staff & service

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place shouldn’t even be open. No working phone or wifi in your room. Closed main restaurant. Only serving breakfast in the restaurant . I eat dinner in there lobby. They only had some lights on in the building. I could barely find the key hole to enter my room. The mall next to it is completely closed and vacant. Poor location. No electric outlet near my bed for my cpap machine. This place is completely outdated.. I checked out early.

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service
Big
Stayed 11 nights in Nov 2022

10/10 Excellent

Wallop

Stayed 1 night in Aug 2022

4/10 Poor

Joshua

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Hall way no air conditioning.
Stayed 1 night in Jul 2022

8/10 Good

Danny

Liked: Cleanliness, staff & service
Not too bad in a great city
The property is a bit dated but they’re working hard to keep it well maintained. The rooms are large. The decor isn’t very modern. The beds are decent but a bit on the hard side. The location is a bit hidden. We only went by car and taxi drivers struggled to find the right driveways.
Stayed 1 night in Dec 2021

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable Hotel
I have stayed here many and still has good reliable and friendly service. The property is also well maintained with an excellent location for shopping, dining, and entertainment within easy walking distance.
Stayed 3 nights in Apr 2021

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It not recommended for anyone who like standard hotel because this hotel has not a quality for anything but the good one of this hotel is nearby Central Outlet and heart of city, can walk to Nimman and night market.
Stayed 4 nights in Dec 2020

10/10 Excellent

Monsalai, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love their breakfast buffet wide variety with great services.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
stunning view, aged
It was good. We knew the hotel was old before we checked in. If you are a very pick Westerner, you should pass. However, if you are willing to overlook some flaws, it's nice. Check in, while not smiling, was efficient. Breakfast was ok, mostly for Thais, but real coffee and eggs made to order. Front wall of room wall to wall floor to ceiling windows - stunning view!!
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
no problems, stunning view
It's ok. It's older, but we knew that before we checked in. Check in staff are ok. They are busy, business like. They didn't smile, but we didn't have any problems. The bed was comfortable and the entire front of the room is wall to wall, floor to ceiling windows. If you are a very picky Westerner, you might be disappointed. We were going to change hotels for our last night, then we decided to stay another night. The view is stunning!
Stayed 1 night in Nov 2020

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent
Have stayed here many times and is consistently good.
Stayed 2 nights in Aug 2020

8/10 Good

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fine swimming pool. Ladder on the side of the pool is loose and needs to be fixed
Stayed 1 night in Feb 2020
Response from PSK Team on 11 Mar 2020
Thank you for your choose to stay with us.

8/10 Good

Babette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Lotus PSK Team on 23 Jan 2020
Thank you for choosing to stay with us.

6/10 Okay

Kiet

Travelled with group
Stayed 4 nights in Dec 2019
Response from Lotus PSK Team on 2 Jan 2020
Thank you for choosing to stay with us.

8/10 Good

derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size room. Good restaurants and breakfast. Very good pool.
Stayed 1 night in Dec 2019
Response from Lotus PSK Team on 12 Dec 2019
Thank you for your review of our hotel and we look forward to see you on your next trip to Chiang Mai.

8/10 Good

Phattarawan, Nonthaburi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quiet clean, nice room and good view. Hotel connect to Central mall, many street food and nearby land mark.
Stayed 2 nights in Dec 2019
Response from Lotus PSK Team on 12 Dec 2019
Thank you for your review of our hotel and we look forward to see you on your next trip to Chiang Mai.

10/10 Excellent

Brad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, great location
Wonderful hotel, had a fantastic stay. Highlight of holiday. Would almost definitely recommend. Picture is view from our room, breathtaking.
View from room
Stayed 4 nights in Nov 2019
Response from Lotus PSK Team on 28 Nov 2019
We would like to thank you for choosing to stay with Lotus Hotel Pang Suan Kaew.

6/10 Okay

Christine

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Tired hotel.
Very dated hotel. Room was spacious but quite old. The support bar above bath was falling out of wall. Whole hotel need quality assessment. Wifi intermittent and whole hotel without for about 15 hours. However location was excellent.
Stayed 2 nights in Nov 2019
Response from Lotus PSK Team on 20 Nov 2019
We're very sorry you were unhappy and will work hard to fix the issue. Your valuable comment will be brought into our action for the further improvement.

10/10 Excellent

Mirko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadía en Lotus 😍
Buenísima experiencia en el hotel, el personal muy amable, la pieza muy limpia y amplia.
Stayed 4 nights in Nov 2019
Response from Lotus PSK Team on 14 Nov 2019
We would like to thank you for choosing to stay with Lotus Hotel Pang Suan Kaew. Best Regards, Lotus Hotel Pang Suan Kaew

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Lotis Pang Hotel. We had three interconnected rooms~ perfect for our family of 6! Our best rate was by booking it through Expedia. Even the hotel couldn’t match that rate, so we sat in the hotel lobby and booked it. It must have been a very grand hotel in its day~ an amazing lobby, in which you can look up 12 floors all around you. The breakfast was included and amazing~ both western and Thai options. And a lovely pool with thatched roof areas to rest. Please note: it isn’t modern, but the rooms and bathrooms are clean and comfortable. Also, there is a mall attached to the hotel~ the ground floor of this mall is like a food fair, open until 9:30 pm and has excellent, inexpensive food choices, where lunch or dinner is 50-100 B ($2-4 Canadian). Also, it’s walking distance to Maya Mall, which has Chiang Mai’s deluxe cinema. We will definitely stay at Lotus Pang Suan hotel when we return to Chiang Mai.
Stayed 4 nights in Oct 2019
Response from Lotus PSK Team on 30 Oct 2019
Thanks you for your review. We are glad that you enjoyed your stay with us. We have passed on the praises to the staff. I really look forward for your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beauty, exceptional pool, and restaurant! Everything was wonderful!
Stayed 2 nights in Sep 2019
Response from Lotus PSK Team on 2 Oct 2019
Thank you for your review of our hotel and we look forward to see you on your next trip to Chiang Mai.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Lotus PSK Team on 18 Sept 2019
Thank you for choosing to stay with us.

8/10 Good

Sivkim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay there , easy access to everything , it like the hotel is in the middle of the city.. the staff was friendly , the room was nice and clean .. I would recommend
Stayed 3 nights in Jul 2019
Response from Lotus PSK Team on 26 Jul 2019
Thank you for your review of our hotel and we look forward to see you on your next trip to Chiang Mai.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Family stay
Stayed 1 night in Jul 2019
Response from Lotus PSK Team on 10 Jul 2019
Thank you for choosing to stay with us.

8/10 Good

Youi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This property was suitable for the price I paid for. However, the staff (in general) was a little bit slow when I asked to help to take luggages down while I wanted to check out. At the end, I took all luggages down to the lobby myself. Also, need to improve for the taste of breakfast. Overall, excepted what I have mentioned, are good.
Stayed 2 nights in Jun 2019
Response from Lotus PSK Team on 10 Jul 2019
We are apologize for the problem inconvenience for you, our team will improve it better and in the same time I would like to Thank you for giving us the opportunity to serve you and look forward to serving you in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness
Good clean hotel but in old area of Chiang Mai
Hotel was clean and good breakfast. Although they have two separate breakfasts, one for the Asian/local crowd and one for western crowd. Also thought it was close to the night market but it’s too far to walk you need a taxi to get to the night market area
Stayed 3 nights in Jun 2019
Response from Lotus PSK Team on 10 Jul 2019
Thank you very much for staying with us and sharing your review of your recent stay. We have two separate breakfast rooms, one for superior Room and one for Deluxe Room and Jr.Suite Room. We do appreciate your kind comments. We look forward to see you on your next trip to Chiang Mai.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal and room spacious and beautiful decor. Breakfast had good choice and quality of food. Only negative was WiFi could be better
Stayed 7 nights in Jun 2019
Response from Lotus PSK Team on 3 Jul 2019
Thank you for choosing to stay with us.

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique hotel, it is huge! Very cool place to stay, the decor is quite old but it has great facilities like the pool and downstairs seating area where you can listen to live music.
Stayed 3 nights in May 2019
Response from Lotus PSK Team on 29 May 2019
Thank you for your review of our hotel and we look forward to see you on your next trip to Chiang Mai.