14/23 Cholprathan Road, T. Chang Puek, A Muang, Chiang Mai
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff were very welcoming and helpful. The salt water pool is lovely. There is an exercise room, but only one of the treadmills was working. Otherwise, the exercise room is a nice space. The room was very reasonably priced and quiet.
The staff members are nice and accommodating. The hotel went above and beyond to meet our needs. The room was spacious and clean. We plan to stay here again next time.
NARUMON
Stayed 2 nights in Jan 2022
Response from Jack on 8 Jan 2022
Dear Valued Guest, Thank you so much for staying with us at Khum Phucome Hotel. A thank you for taking the time to leave such a positive review and a perfect score! We hope you enjoyed your time in Chiang Mai and we hope you see you again in the near future.
Response from Kham (Marketing/Communications Manager) on 20 Feb 2020
Hi Gregory,
We are sorry we did not meet your expectation according to your score/feedback you gave us. If you can leave us with a written feedback of what we can do better we would appreciate it very much.
Response from Kham (Marketing/Communications Manager) on 29 Jan 2020
Hello,
Thank you for staying with us at Khum Phucome Hotel. We hope you enjoyed your stay and we wish you to come back to stay with us again.
10/10 Excellent
Verified traveller
4 Jan 2020
Verified traveller
Stayed 1 night in Jan 2020
Response from Kham (Marketing/Communications Manager) on 7 Jan 2020
Hello,
Thank you for choosing to stay with us at Khum Phucome during the New Year. And thank you for taking the time to review/rate us. We wish you the best in 2020 and hope to see you again in the near future.
Response from Kham (Marketing/Communications Manager) on 4 Jan 2020
Dear James,
Thank you so much for staying with us at Khum Phucome. It was our pleasure hosting you during the New Year. We are happy that you find our hotel worthy of a 10/10 score and we appreciate you taking the time letting us know. We hope 2020 will be a great year to you and your families. Hope to see you back soon.
WiFi signal in the room wasn’t as good as expected.
Verified traveller
Stayed 4 nights in Dec 2019
Response from Kham (Marketing/Communications Manager) on 4 Jan 2020
Hello,
Thank you so much for taking the time to leave us a feedback and letting us know about the Wi-Fi signal in your room. We are sorry that you were having an issue with the signal. We recently upgraded all the rooms to have their own wireless router so there shouldn't be any problem. For your case, I will have my IT guy check on it to see what can be the caused. Thank you again for letting us know. In the future, you can always let the front desk know and we can send the IT guy to go investigate right away or move you to another room.
Thank you for staying with us and Happy New Year!
What an amazing stay, Clean, Beautiful, friendly staff, could not have been any better! a dream place. Highly recommended, great location and amazing facilities. A+
R
Stayed 5 nights in Dec 2019
Response from Kham (Marketing/Communications Manager) on 30 Dec 2019
Dear R,
Thank you so much for taking the time to leave us such a positive comment. We are really happy your time with us was amazing! And thank you for spending the end of 2019 at Khum Phucome Hotel. We wish you a Happy New Year and let 2020 be an awesome year to you and your families.
8/10 Good
Verified traveller
Travelled with family
23 Nov 2019
Liked: Cleanliness, staff & service
Khum Phucome Hotel Affordable Stay
Hotel Khum Phucome has spacious rooms
Generally quite comfortable although the mattress is either too springy or hard !
Affordable for the price hotel charges
Verified traveller
Stayed 4 nights in Nov 2019
Response from Kham (Marketing/Communications Manager) on 25 Nov 2019
Hello,
Thank you for taking the time to leave us a feedback. We appreciate it very much. About the mattress, our local customers do preferred a hard mattress which is very common in Thailand. If you preferred a softer mattress please let our front desk know and we are happy to accommodate your need. Thanks again for staying with us at Khum Phucome and we hope you come visit us again.
Comfortable stay. Everyone at the hotel was so nice to us...we felt welcomed. Clean and big room. Slept very well!
Jon
Stayed 1 night in Nov 2019
Response from Kham (Manager) on 21 Nov 2019
Hi Jon,
Thank you so much for taking the time to leave us a feedback. We appreciate it so much. We are glad that your stay at Khum Phucome is a comfortable one and you had a good night sleep. We hope you come back to visit us again.
Excellent stay even for just one night. Very unique hotel. We love the traditional Thai decorations. Our room had a beautiful mountain view so we kept our windows open all the time. The room was big and modern which we didn't expecting from looking from the outside. The staff was nice and friendly. Nice pool and a gym. The best part is the price...for what we paid for...it's a steal. We will come back for sure. It's a gem!
Casey
Stayed 1 night in Nov 2019
Response from Khum Phucome Management on 17 Nov 2019
Hi Casey,
Thank you so much for taking the time to write us a feedback with your kind words. We are happy that you find your stay pleasant and we wish to welcome you back again.
Place was always spotless & clean. All equipment in the room were working.
Very nice & friendly staff. They were always available to help with any request that I had.
Verified traveller
Stayed 3 nights in Sep 2019
Response from Khum Phucome Management Team on 9 Oct 2019
Hello,
Thank you for your kind words and choosing to stay with us at Khum Phucome. We hope you had a wonderful time while in Chiang Mai. Please come visit us again.
8/10 Good
Verified traveller
20 Aug 2019
Verified traveller
Stayed 6 nights in Aug 2019
Response from Kham - Marketing/Communications Manager on 7 Sept 2019
Hello,
Thank you for staying with us at Khum Phucome. I hope you had a wonderful time while in Chiang Mai. We would like to hear from you so we can improve our services and facilities. Thanks again.
The hotel's location is excellent! its only a few minutes away from shopping center and local zoo. The room is decent and the breakfast has quite a variety - big salad bar and station for breakfast congee!
Thank you Pae and Komat for your lovely service. We will sure come back again:)
Verified traveller
Stayed 1 night in Aug 2019
Response from Kham - Marketing/Communications Manager on 7 Sept 2019
Hello,
Thank you for staying with us at Khum Phucome. We are happy you had an excellent experience here and hope our hotel met or exceeded your expectation. Please come visit us again and I will let Pae and Komat know about your kind words. See you again!
This is my fifth time staying. Always very happy. Excellent hotel
John
Stayed 1 night in Jun 2019
Response from Kham - Marketing/Communications Manager on 11 Sept 2019
Hi John,
Thank you so much for your support by staying with us at Khum Phucome. I hope your stay with comfortable and your time in Chiang Mai was amazing. Please come back to visit us.
The hotel is lovely and has a lot of Thai character. I have stayed four times and all good. The only complaint and it is minor is that air conditioning is a bit noisy
John
Stayed 1 night in Jul 2019
Response from Kham - Marketing/Communications Manager on 11 Sept 2019
Hi John,
Thank you for your continue support. We apologized for the air conditioner in your room. Please let us know next time about the AC or any issue in your room and we will be happy to move you to another room or give you an upgrade if the problem persist. Thank you again and please come back to visit us.
The staff were absolutely amazing. More than willing to help and they went out of their way to make our stay as comfortable as possible. The hotel itself is really neat looking traditional style. I would stay here again if I’m in Chiang Mai again.
This hotel is old and kind of far from the old city. The bed was comfortable but the rest of the room needs renovation. The pool is more like a shallow tub than an actual pool. Very small. The breakfast caters to the Asian crowd than anything else else. They do have fried egg and bread, which we ate. I would not book this hotel again.
Very nice hotel, great aesthetics and functionality. The staff was helpful. Throughly enjoyed our stay.
Sanjaykumar
Stayed 2 nights in Feb 2019
8/10 Good
Hock Leong
8 Feb 2019
Liked: Staff & service
Disliked: Property conditions & facilities
Value for money hotel, overall mediocre facilities
Value for money hotel, good location. Basement parking was old, disorganised and poor signage. Suite was large. Furniture and bathrooms aged. Kitchen lacked utensils although there was a stove. Towels look greyish and needed to be replaced. Wifi connection was fast and reliable. Wardrobe has musty smell. Parquet flooring is old and some wood tiles uneven.
Hotel has a cultural look on the outside. My room was one of the bigger rooms and was amazing. Very pleased.
Verified traveller
Stayed 1 night in Jan 2019
Response from The Management, Khum Phucome Hotel on 7 Jan 2019
Dear Reviewer,
Thank you for your kind compliments and for taking your time to share your recent experience. We are pleased to hear that you enjoyed your stay and hope to have a chance of welcoming you back to our hotel soon.
Kind regards,
The aircon was too noisy and the staff should improve their English.
Francesc
Stayed 4 nights in Dec 2018
Response from The Management, Khum Phucome Hotel on 7 Jan 2019
Dear Francesc,
Thank you for taking your time to review following your recent stay. Your comments are well noted for our future improvement and we hope that we will have an opportunity of welcoming you back to our hotel soon.
Kind regards,
The staff was very friendly and helpful and the place itself was lovely. The bed was hard but the room was of a high standard and was very clean. The breakfast was catered for more of an Asian pallet but we gave it ago and was actually tasty, would have liked to see some bacon on the menu.
A short taxi ride from Tha Phae Gate and the shopping mall Maya was only a 10 minute walk away.
Verified traveller
Stayed 5 nights in Dec 2018
Response from The Management, Khum Phucome Hotel on 7 Jan 2019
Dear Reviewer,
We are delighted to read such a wonderful review on your recent experience and thank you for your valuable time to write this. It was our pleasure to have accommodated you and glad to hear that you had a great time in Chiang Mai. Your comment on breakfast is well noted and we hope to welcoming you back to our hotel soon.
Kind regards,
Comfortable, healthy environment, Good for relax . Will come back next Year
Lawrence
Stayed 3 nights in Nov 2018
Response from Khum Phucome Hotel on 28 Nov 2018
Dear Lawrence,
Thank you very much for choosing to stay at Khum Phucome Hotel. It brings us much joy to hear that you had a great stay at our resort.
We will definitely share your kind compliments with our service team and hope to have the opportunity of welcoming you again during your next visit to Chiang Mai.
Kind regards
Suchada Sirijan na Chiang Mai
General Manager
I stayed in many hotels around Asia and Europe but khum Phucome hotel is the most inspiring. There isn’t many hotels around the world with this much style and zen.
Verified traveller
Stayed 1 night in May 2018
Response from Chonticha on 25 May 2018
Dear Sir,
Warm greeting from Khum Phucome Hotel. We appreciate your review and thank you very much.
After we park our car at the entrance have to wait for a while for someone to come to take our luggage.( by walking to the lobby to find someone there, cuz nobody there at all)
For the parking, security just standing and watching us without helping like other hotel will tell you the way.
The good thing are front office is did a great job!
Food is good for breakfast.
the location is not very ideal as it is abit far away from tourist spot. the room is spacious and clean. but the staffs is not that friendly. overall still consider satisfy.