Dear Khun Craig,Thank you for sharing your wonderful feedback about your experience at our resort. I am delighted to hear that you thoroughly enjoyed the incredible amenities we have to offer, including our two fabulous dining establishments.Your description of the steakhouse, housed in the former English consulate, and the unique charm it lends to our property is greatly appreciated. We take great pride in preserving the rich history and character of our surroundings while seamlessly blending it with modern luxuries.I'm thrilled that you found our breakfast location along the riverside to be terrific. Providing our guests with picturesque dining experiences is a top priority, and it brings me joy to know that you were able to start your day in such a beautiful setting.Moreover, your comments about our convenient location to the town center are duly noted. Ensuring our guests can easily access the vibrant culture and attractions of the area is an important aspect of the experiences we curate.Thank you for choosing to stay with us and for your glowing recommendation. We look forward to welcoming you back and providing you with another amazing stay filled with unforgettable amenities and dining experiences.Sincerely,Chin Pitak NorathepkittiGeneral Manager

Dear Khun Stacy,Thank you for taking the time to share your kind words about your recent stay with us. I am delighted to learn that you found our service to be amazing and that our property provided you with a peaceful respite.At our hotel, we strive to deliver exceptional service that exceeds our guests' expectations. Your praise for our team is the highest compliment we could receive, and it motivates us to continue raising the bar for excellence in hospitality.Moreover, creating an atmosphere of tranquility and relaxation is of utmost importance to us. We understand the value of providing a serene haven where our guests can escape the hustle and bustle of daily life and truly unwind.Thank you for choosing to stay with us and for your glowing recommendation. We look forward to welcoming you back and ensuring that your next visit is equally amazing and peaceful.Sincerely,Chin Pitak NorathepkittiGeneral Manager

Dear Khun Patrick,Thank you for taking the time to provide your candid feedback about your recent stay with us over the Christmas holidays. I sincerely apologize that the property felt dated and busy during your visit, diminishing the luxury experience compared to other hotels you have enjoyed in Southeast Asia.I appreciate you bringing this to my attention. While our staff's excellence and helpfulness met your expectations, it is clear we fell short in terms of facilities and ambiance, especially considering the full occupancy during your stay. We will take a close look at areas for improvement in light of your comments to bring our amenities and service up to the highest standards expected from our guests.I regret we were unable to provide you with the exceptional experience you deserve. Please know that feedback like yours is essential in identifying where we need to enhance the guest experience. We hope to have the opportunity to welcome you back someday and provide the first-class service and luxurious stay you expect from us. If I can be of assistance with a future booking or make any suggestions to change your perception, please don't hesitate to reach out.Yours sincerely,Chin Pitak NorathepkittiGeneral Manager

Dear Francisco,Thank you for your positive feedback! We're delighted to hear that you had a great experience at the hotel and that the staff contributed to making your stay enjoyable. If there's anything specific you appreciated or if you have any suggestions for improvement, feel free to share. We hope to have the pleasure of hosting you again in the future!Warm regards,Chin Pitak NorathepkittiGeneral Manager

Dear Rekha,It's wonderful to hear that you enjoyed the location, service, and views! If there's anything specific about your experience that stood out or if you have any suggestions, feel free to share. Your feedback can be valuable for both the hotel and future guests. Whether you're planning to return or explore other destinations, we hope you have many more positive travel experiences!Warm regards,Chin Pitak NorathepkittiGeneral Manager

Dear Roque,We're pleased to know that you enjoyed the beautiful location of our hotel and found it convenient due to its proximity to various attractions. We take pride in offering a great area for our guests to explore and experience. Should you have any specific places or activities you'd like to learn more about or need recommendations for your next visit, please don't hesitate to reach out. We look forward to welcoming you back for another fantastic stay.Warm regards,Chin Pitak NorathepkittiGeneral Manager

Dear Yun Yun,Thank you for taking the time to share your feedback about your recent stay at our resort. We are delighted to hear that you had a wonderful experience with us.Our team takes pride in providing attentive service, and we are thrilled that you found our staff to be accommodating. It's also great to know that you enjoyed the comfort of your room, as we strive to create a relaxing and cozy environment for all our guests.We are pleased that our resort's convenient location allowed you to explore the local eateries, massage parlours, and the night bazaar. We can't wait to welcome you back for another memorable stay at our beautifully designed resort.If there is anything else we can assist you with, please do not hesitate to reach out to us. Warm regards,Chin Pitak NorathepkittiGeneral Manager

Dear ARVIND,Thank you for sharing your feedback regarding your experience with us. We sincerely apologize for any inconveniences you encountered during your stay.We understand that the TV in your room is old and lacks access to YouTube. We apologize for any disappointment this may have caused. We constantly strive to improve our amenities and guest services, and your feedback will certainly be taken into consideration as we plan future updates and renovations.We are sorry to hear about the lack of privacy in the bathroom and toilet arrangement. Our aim is to ensure a comfortable and enjoyable stay for all our guests, and we apologize for falling short of your expectations in this regard. We will review the layout and design to see if any improvements can be made to enhance privacy.We genuinely appreciate your feedback as it helps us identify areas where we can improve. We hope you will consider giving us another chance in the future to provide you with a more satisfactory experience. If there is anything else we can assist you with, please do not hesitate to let us know.Warm regards,Chin Pitak NorathepkittiGeneral Manager

Dear Won Dong Samuel,Thank you for sharing your kind to Anantara Chiang Mai Resort. Such a positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay, and I shall certainly pass on your feedback to our team members. and we hope to have the pleasure of welcoming you again very soon. Warmest regards, Chin Pitak Norathepkitti General Manager

Dear Benjamin, Thank you for sharing your kind to Anantara Chiang Mai Resort.Such a positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay, and I shall certainly pass on your feedback to our team members. and we hope to have the pleasure of welcoming you again very soon. Warmest regards, Chin Pitak Norathepkitti General Manager

Dear Triena, Thank you for sharing your kind to Anantara Chiang Mai Resort.Such a positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay, and I shall certainly pass on your feedback to our team members. and we hope to have the pleasure of welcoming you again very soon. Warmest regards, Chin Pitak Norathepkitti General Manager

Dear Narayan, Thank you for sharing your kind to Anantara Chiang Mai Resort. Such a positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay, and I shall certainly pass on your feedback to our team members. and we hope to have the pleasure of welcoming you again very soon. Warmest regards, Chin Pitak Norathepkitti General Manager

Dear Diana, Thank you for sharing your kind to Anantara Chiang Mai Resort. Such a positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay, and I shall certainly pass on your feedback to our team members. and we hope to have the pleasure of welcoming you again very soon. Warmest regards, Chin Pitak Norathepkitti General Manager

Dear Philip, Please accept my sincere apologies for any inconvenience you experienced, and rest assured that I am taking all the necessary actions to improve our services to meet the high expectations of our valued guests. I will also certainly discuss your feedback with the team as we are indeed currently reviewing all areas to see where we can lift to even higher levels. For the comment on renovation, these will be completed the beginning of September 2022 with brand new look of the buildings and public area. Once again I sincerely apologise for any dissatisfaction you experienced, and do hope that we will have the pleasure of showing you the very best of our hospitality in the future. Chin Pitak Norathepkitti General Manager

Dear Stephen, Thank you for sharing your kind to Anantara Chiang Mai Resort. Such a positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay, and I shall certainly pass on your feedback to our team members. and we hope to have the pleasure of welcoming you again very soon. Warmest regards, Chin Pitak Norathepkitti General Manager

Dear Shu Ying on, Thank you for sharing your kind on Expedia. Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat and we hope to have the pleasure of welcoming you again very soon. Warmest regards, Chin Pitak Norathepkitti General Manager

Dear Masaki, Warm greetings from Anantara Chiang Mai Resort Thank you for taking the time to complete our guest survey, and please accept my deepest apologies for any inconvenience you experienced during your stay. Guest satisfaction is of the utmost importance to us and I am concerned to hear that your stay with us did not live up to your expectations. Please rest assured that I am investigating all of the issues you raised and will take every action necessary to improve our services. Once again I sincerely apologise for any dissatisfaction you experienced, and do hope that we will have the pleasure of showing you the very best of our hospitality in the future. Yours in hospitality, Syahreza Ishwara General Manager

Dear valued guest, Warm greetings from Anantara Chiang Mai Resort. It was our pleasure to host you recently and I appreciate you taking the time to outline your concerns. Please accept my sincere apologies for any inconvenience you experienced, and rest assured that I am taking all the necessary actions to improve our services to meet the high expectations of our valued guests. With regards to the room issue you raised, we do our utmost to ensure that guests enjoy a peaceful stay and good night's sleep. As our resort is situated in a prime central city location which means the presence of urban traffic, we offer all guests ear plugs on request. For the noise you experienced from other guests, again please accept my deepest apologies and rest assured that I am investigating ways to address guest behaviour so that our discerning clientele are not disturbed and can enjoy our resort’s tranquil riverside atmosphere to the fullest. In response to room view, kindly note that we have no intention of misleading our discerning guests and are doing our utmost to clearly state the differences of room type and accommodation amenities. I thank you for bringing this matter to our attention so that we can improve our information to clearly communicate the unique appeals of the property. I would suggest to never hesitate to raise such issues in future with the team while you are staying with us. I have no doubt we would have done everything possible to potentially rectify the situation either by allocating another room to at least provide some option. We are always here to do our best to assist. I trust that the above explanations demonstrate our commitment to offering all of our valued guests the very best of our hospitality and services. Yours in hospitality, Syahreza Ishwara General Manager

Dear valued guest, Warm greetings from Anantara Chiang Mai Resort. It was our pleasure to host you in culture rich Chiang Mai. Thank you for taking the time to post a Expedia review - your valuable feedback is greatly appreciated. Providing all of our discerning guests with the best of Anantara’s authentic luxury, exclusive services and personalised hospitality is of the highest importance, and we are delighted to read such glowing praise about your experience. We look forward to welcoming you back soon and to making your next stay even more enjoyable and memorable. Warmest regards, Syahreza Ishwara General Manager

Dear Joelie, Warm greetings from Anantara Chiang Mai Resort and thank you for sharing your experience on Expedia. Needless to say we always love to make such a positive impression. Please accept my sincere apologize for any inconvenience you experienced. I would suggest to never hesitate to raise such issue in future with the team while you are staying with us. I have no doubt we would have done everything possible to potentially rectify the situation either by allocating another room to at least provide some option. We are always here to do our best to assist. Please rest assured that we will make any changes necessary to improve our service and product offering, so that guests can look forward to journeys of luxurious discovery, in every aspect of their stay. Yours sincerely, Syahreza Ishwara General Manager

Dear valued guest, It was with great pleasure that I read your positive review of Anantara Chiang Mai Resort about your recent stay with us. On behalf of all our team members, we appreciate you taking the time and effort to post your comments and are delighted to receive such glowing praise. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. We look forward to welcoming you again for another memorable stay in Chiang Mai. Warmest regards, Syahreza Ishwara General Manager

Dear valued guest, Warm greetings from Anantara Chiang Mai Resort and thank you for sharing kind review on Expedia. It is a pleasure to hear about your amazing story with us. Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. Inspiration is a key hallmark of the Anantara brand, and we love to hear the things we are doing exceptionally well, so that we can build on the experiences we offer and make them even more amazing. It’s also crucial to know what matters to our guests the most, and we truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat. We look forward to welcoming you again in the future and to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai! Warmest regards, Syahreza Ishwara General Manager

Dear valued guest, Warm greetings from Anantara Chiang Mai Resort and thank you for sharing kind review on Hotels.com Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. Inspiration is a key hallmark of the Anantara brand, and we love to hear the things we are doing exceptionally well, so that we can build on the experiences we offer and make them even more amazing. It’s also crucial to know what matters to our guests the most, and we truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat. We look forward to welcoming you again for another memorable stay in Chiang Mai. Warmest regards, Syahreza Ishwara General Manager

Dear valued guest, Thank you for sharing kind review to Anantara Chiang Mai Resort. We're delighted to receive such a glowing review rating and we hope to have the pleasure of welcoming you again very soon. Yours sincerely, Syahreza Ishwara General Manager

Dear valued guest, Thank you for sharing your feedback to Anantara Chiang Mai Resort. We're delighted to receive such a glowing review rating! and we hope to have the pleasure of welcoming you again very soon. Yours sincerely, Syahreza Ishwara General Manager

Dear Vivian, Warm greetings from Anantara Chiang Mai Resort. It was with great pleasure that I read your positive review on Expedia about your recent stay with us. On behalf of all our team members, we appreciate you taking the time and effort to post your comments and are delighted to receive such glowing praise. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. We look forward to welcoming you again for another memorable stay in Chiang Mai. Warmest regards, Syahreza Ishwara General Manager

Dear Joey Greetings from Anantara Chiang Mai Resort and thank you for sharing kind review on Hotels.com It was with great pleasure that I read your positive review about your recent stay with us. On behalf of all our team members, we appreciate you taking the time and effort to post your comments and are delighted to receive such glowing praise. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. We look forward to welcoming you again for another memorable stay in Chiang Mai. Yours sincerely, Syahreza Ishwara General Manager

Dear Minah Greetings from Anantara Chiang Mai Resort and thank you for sharing kind review on Expedia. I am delighted to know that the team managed to impress on so many levels as well as you experienced the best that our resort has to offer. Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat and look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai! Yours sincerely, Syahreza Ishwara General Manager

Dear valued guest Greetings from Anantara Chiang Mai Resort and thank you for sharing kind review on Expedia. There is no doubt that the resort is well recognised internationally due to it's stunning architecture as well as it's personalised service. Needless to say, we are incredibly proud of the team here and their capacity to continually impress. I am also delighted to hear that you experienced the best that our resort has to offer. We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat and look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai! Yours sincerely, Syahreza Ishwara General Manager

Dear Laura Greetings from Anantara Chiang Mai Resort and thank you for sharing kind review on Expedia. It was with great pleasure that I read your positive review of Anantara Chiang Mai Resort on Trip Advisor about your recent stay with us. On behalf of all our team members, we appreciate you taking the time and effort to post your comments and are delighted to receive such glowing praise. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. We look forward to welcoming you again for another memorable stay in Chiang Mai. Yours sincerely, Syahreza Ishwara General Manager

Dear valued guest Greetings from Anantara Chiang Mai Resort and thank you for sharing your feedback on Expedia. It sounds like you had wonderful stay while here in Chiang Mai. I would agree that our location beside the Ping River is a perfect base from which to explore the best that Chiang Mai has to offer. We're delighted to receive such a glowing review rating! and really appreciate for your recommendation. We hope to have the pleasure of welcoming you again very soon. Yours sincerely, Syahreza Ishwara General Manager

Dear valued guest Thank you for sharing your review on Expedia. We're delighted to receive such a glowing review rating. We hope to have the pleasure of welcoming you again very soon. Yours sincerely, Syahreza Ishwara General Manager

Dear valued guest Greetings from Anantara Chiang Mai Resort. It is a pleasure to hear about your amazing story with us. Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. Inspiration is a key hallmark of the Anantara brand, and we love to hear the things we are doing exceptionally well, so that we can build on the experiences we offer and make them even more amazing. It’s also crucial to know what matters to our guests the most, and we truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat. We look forward to welcoming you again in the future and to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai! Yours sincerely, Syahreza Ishwara General Manager

Dear Marc Greetings from Anantara Chiang Mai Resort and thank you for sharing your experience on Hotels.com Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. However please accept my sincere apologize for any inconvenience you caused. I will certainly discuss your feedback with the team as we are indeed currently reviewing all areas to see where we can lift to even higher levels. We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat and look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Yours sincerely, Syahreza Ishwara General Manager

Dear Jane Greetings from Anantara Chiang Mai Resort and thank you for sharing your kind review on Hotels.com Your valuable feedback is greatly appreciated. Providing all of our discerning guests with the best of Anantara’s authentic luxury, exclusive services and personalised hospitality is of the highest importance, and we are delighted to read such glowing praise about your experience. We look forward to welcoming you back soon and to making your next stay even more enjoyable and memorable. Warmest regards, Syahreza Ishwara General Manager

Dear valued guest Thank you for sharing your feedback to Anantara Chiang Mai Resort. We're delighted to receive such a glowing review rating! and we hope to have the pleasure of welcoming you again very soon. Yours sincerely, Syahreza Ishwara General Manager

Dear valued guest Thank you for sharing your feedback to Anantara Chiang Mai Resort. We're delighted to receive such a glowing review rating and we hope to have the pleasure of welcoming you again very soon. Yours sincerely, Syahreza Ishwara General Manager

Dear Christopher Greetings from Anantara Chiang Mai Resort and thank you for sharing kind review on Expedia. There is no doubt that the resort is well recognised internationally due to it's stunning architecture as well as it's personalised service. Please accept my sincere apologize for any inconvenience you caused. Please rest assured that we will make any changes necessary to improve our service and product offering, so that guests can look forward to journeys of luxurious discovery, in every aspect of their stay. We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat and look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Yours sincerely, Syahreza Ishwara General Manager

Dear valued guest Greetings from Anantara Chiang Mai Resort. We're delighted to receive such a glowing review rating! and we hope to have the pleasure of welcoming you again very soon. Yours sincerely, Syahreza Ishwara General Manager

Dear valued guest Thank you for sharing your feedback to Anantara Chiang Mai Resort. We're delighted to receive such a glowing review rating! and we hope to have the pleasure of welcoming you again very soon. Yours sincerely, Syahreza Ishwara General Manager

Dear Emma Greetings from Anantara Chiang Mai Resort. It was with great pleasure that I read your positive review about your recent stay with us. On behalf of all our team members, we appreciate you taking the time and effort to post your comments and are delighted to receive such glowing praise. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. We look forward to welcoming you again for another memorable stay in Chiang Mai. Yours sincerely, Syahreza Ishwara General Manager

Dear Hk3B Greetings from Anantara Chiang Mai Resort and thank you for sharing your kind experience on Expedia. On behalf of all our team members, we appreciate you taking the time and effort to post your comments and are delighted to receive such glowing praise. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members. And yes, there is no doubt our dining experiences at the resort are certainly an experience not to miss while in Chiang Mai We look forward to welcoming you again for another memorable stay in Chiang Mai. Yours sincerely, Syahreza Ishwara General Manager

Dear valued guest Greetings from Anantara Chiang Mai Resort and thank you for sharing kind review on Hotels.com Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. Inspiration is a key hallmark of the Anantara brand, and we love to hear the things we are doing exceptionally well, so that we can build on the experiences we offer and make them even more amazing. It’s also crucial to know what matters to our guests the most, and we truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat. We look forward to welcoming you again for another memorable stay in Chiang Mai. Yours sincerely, Syahreza Ishwara General Manager

Dear valued guest Warm greetings from Anantara Chiang Mai Resort. Please accept my deepest apologies for the inconvenience and disappointment you have experienced. Providing all of our valued guests with excellent customer service and the very best experience possible is of the utmost importance to us, and I thank you for your valuable feedback, all of which I am personally investigating so as to improve the services we offer. With regards to our check-in policy and process, please rest assured that our team member was only following our check-in procedures and had no any intention whatsoever to make your guests feel uncomfortable. Please kindly note that our team member was unaware at this point that your guests were only waiting for you and were just looking after your belongings,and they did not mean to cause you any offence. Your original booking through Expedia promotion in advance purchase with the term and conditions – Room Kasara Suite Breakfast include Non-Refundable for 2 adults with a kid of 10 years old. You have showed up with additional of one adult and one teenager and you cancel your booking after we checked you in. I do hope that you will return to our resort so that we can provide you with a satisfying and enjoyable stay. Again, please accept my sincere apologies for the disappointment and inconvenience you experienced Yours faithfully, Syahreza Ishwara General Manager

Dear Ben Greetings from Anantara Chiang Mai Resort and thank you for sharing your kind experience on Hotels.com. Your valuable feedback is greatly appreciated. Providing all of our discerning guests with the best of Anantara’s authentic luxury, exclusive services and personalised hospitality is of the highest importance, and we are delighted to read such glowing praise about your experience. We look forward to welcoming you back soon and to making your next stay even more enjoyable and memorable. Warmest regards, Syahreza Ishwara General Manager