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Non smoking room was smoky but the switched us to one that wasn’t. The did try to get the smoke smell out by opening the window to let the fresh Mumbai air (sarcasm) in and using a lot of heavily scented fabric cleaner.
Rude staff at concierge/ Bellboy didn’t carry luggage to the car / Breakfast Bakery is not fresh and up to the mark/ Preference of smoking rooms to be asked when checking in which resulted in change of rooms twice/ Cost of cigarette is very high compared to other 5 star hotels... It is unbelievable ...
Breakfast and club room lounge was very nice enjoyed our stay like to thank all the staff special thank you to Garv Roy the waiter for a great service
Absolutely amazing experience from start to finish. The best hotel I have ever stayed in... and I have stayed in a few. Great for access to airport which was what we wanted. Not close to Juhu Beach. But we didn’t want to go there anyway. Unbelievable service. Staff and experience. Don’t hesitate ...
Had a very nice experience in the hotel itself. The only drawback was there is lot of traffic in front of the hotel so getting to or getting somewhere from the hotel can be time consuming. Even though it is only 5 lbs from the airport it can take an hour to get there
Friendly staff and well maintained property. Close to the airport
The hotel is classy and the rooms very comfortable. Though we were promised a garden view from our room # 1250, it did not offer the same in the true sense. However the hotel staff were extremely courteous and efficient.
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