Exterior

Reviews of Crowne Plaza Nottingham, an IHG Hotel

4 out of 5
Crowne Plaza Nottingham, an IHG Hotel
17-31 Wollaton Street, Nottingham, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1012 reviews" "
Rating 8 - Good. 282 out of 1012 reviews" "
Rating 6 - Okay. 86 out of 1012 reviews" "
Rating 4 - Poor. 42 out of 1012 reviews" "
Rating 2 - Terrible. 35 out of 1012 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca, Atherstone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean Hotel. Staff are very friendly and nothing is too much trouble
Stayed 1 night in Mar 2024
Response from Peter Gregory on 14 Mar 2024
Thank you for your review. I hope we can welcome you back soon.

4/10 Poor

Daniel Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Come for a night away with my girlfriend and there noise from nextdoor would expect more the high end hotel and wouldexpextbetter after paying a hundred and forty for one night
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with lovely bar and spa
Response from Kind Regards, Peter Gregory General Manager on 23 Feb 2024
Thank you for your kind review, I am glad that you enjoyed your stay with us.

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic service from the staff.
Stayed 1 night in Feb 2024
Response from Kind Regards, Peter Gregory General Manager on 13 Feb 2024
Thank you for your 5/5 review , I am glad you enjoyed your stay with us

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Center of town with tram stop nearby. Staff were great on front desk.
Stayed 1 night in Feb 2024
Response from Peter Gregory on 11 Feb 2024
Thank you for your review. I hope we can welcome you back soon.

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Peter Gregory on 11 Feb 2024
Thank you for your review. I hope we can welcome you back soon.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful and kind staff, and the facilities were fantastic. I found the hotel was quite noisy throughout the night which disrupted my sleep, but everything else was great.
Stayed 1 night in Feb 2024
Response from Kind Regards, Peter Gregory General Manager on 5 Feb 2024
Thank you for your review, I am glad on the whole you enjoyed your stay

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Peter Gregory on 23 Mar 2024
Thank you for your review. I am glad you had a good stay.

8/10 Good

Cadia

Stayed 2 nights in Jan 2024
Response from Peter Gregory on 26 Jan 2024
Thank you for your review, I hope we can welcome you back soon.

10/10 Excellent

Dave

Travelled with family
Nice
Stayed 1 night in Jan 2024
Response from Peter Gregory on 15 Jan 2024
Thank you for your review. I hope we can welcome you back in the future.

6/10 Okay

anh

Disliked: Cleanliness, property conditions & facilities
The room wasnt cleaned properly. The sink is still dirty. We left the used towels in the bath for changing still left there when we get back. No new towels were provided. Tissues were empty the maid dont change it , called reception to ask for a box to be replaced said we will get it sorted for u but never get it sorted. The only thing that is good about the hotel is the location and lovely pool for the kids. The showers at the pool were all broken , some doesnt work some that work doesnt have hot water. All in all its very convenient location
Stayed 2 nights in Dec 2023
Response from Peter Gregory Hotel Manager on 3 Jan 2024
Dear Anh,thank you for leaving us a review regarding your recent stay with us at the Crowne Plaza.we are sorry that your stay fell short of your expectations and we will defiantly pass your feedback onto our housekeeping team as we do value our guests opinions.kind regards

6/10 Okay

Chris

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Peter Gregory Hotel Manager on 9 Jan 2024
Dear Chris,thank you for taking the time to score our hotel following your recent stay with us at the Crowne Plaza Hotel Nottingham.thank you for the score of 3 out of 5, hopefully we can make improvements for your next visit to increase our overall score.We would love to have you come stay with us again in the near futurekind regards

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely hotel with an excellent location.
Stayed 1 night in Dec 2023
Response from Peter Gregory on 31 Dec 2023
Thank you for your review and I would like to wish you a happy new year.

10/10 Excellent

gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a nice suprise lovely hotel with friendly staff will definitely book again
Stayed 1 night in Dec 2023
Response from Peter Gregory on 29 Dec 2023
Thank you for your review, I hope we can welcome you back in the future.Kind Regards,Peter GregoryGeneral Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Peter Gregory Hotel Manager on 27 Dec 2023
Dear Donald,thank you for taking the time to write a review regarding your recent stay with us here at the Crowne Plaza Hotel Nottingham.thank you for the score of 10/10 we are very grateful for this and the staff are all very appreciated.we would like to welcome you again in the near futurekind regards

10/10 Excellent

Simon

Stayed 1 night in Dec 2023
Response from Peter Gregory Hotel Manager on 27 Dec 2023
Dear Simon,thank you for taking the time to score our hotel following your recent stay with us at the Crowne Plaza Hotel Nottingham.we are delighted to be given a full house score of 10/10. All our staff with be thrilled with this score and we would love to welcome you again in the near futurekind regards

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Peter Gregory on 15 Jan 2024
Thank you for your review. I hope we can welcome you back in the future.

8/10 Good

Rob

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Peter Gregory on 21 Dec 2023
Thank you for your review and I hope we can welcome you back soon.Merry ChristmasPeter GregoryGeneral Manager

10/10 Excellent

Mia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have heard great reviews about this hotel and had to book it! Was both a clean and modern stay with the friendliest staff. The bar tender names Omar was extremely welcoming and so helpful. He really made the stay worth while and we will definitely be returning. The beds were also so comfy and clean! Thank you
Stayed 1 night in Dec 2023
Response from Peter Gregory Hotel Manager on 19 Dec 2023
Dear Mia,thank you for taking the time to write a review and score our hotel following your recent stay with us at the Crowne Plaza Hotel Nottingham.thank you for the wonderful glowing review, All the staff work hard to provide the services they deliver to all our guests. we would love to welcome you again in the near futurekind regards

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service from check in lady (Gemma) - she knew we wanted to make the last entry for pool and did the quickest check in ever so we could make it. Room was nice, clean and spacious - only issue was the toilet handle broke during night so we were unable to flush and had to come down to use the reception toilet instead from that point. Pool and steam room etc wonderful after a long drive. Unfortunately, our neighbours were not so great and ruined what was supposed to be a good sleep for a long drive next day. They were super noisy with talking and banging etc. Our room and the hallways also stank as they were smoking weed in the room. Hotel staff acted swiftly but couldn’t remove them or move us when we asked and, although the smoking stopped, the noise didn’t. The person at desk said they could only warn them and if we called them up and it wasn’t noisy when they came up there was nothing they could do - so we just had to get on with it. In morning, check out gentleman said they could have done something if we had let them know again but hey ho - lost in translation/tiredness at 00:45am! They did kindly offer us free drink voucher and comped our parking as a ‘sorry’. Hotel staff super kind, friendly and helpful (special mention to Gemma and James) / hotel and facilities good / clean rooms and areas around hotel / close walking distance to what we wanted / great parking options
Stayed 1 night in Dec 2023
Response from Peter Gregory Hotel Manager on 18 Dec 2023
Dear Cheryl.thank you for taking the time to write us a review and also scoring the hotel following your recent stay with us at the Crowne Plaza Hotel Nottingham.Thank you for the wonderful comments regarding our reception staff, we are sincerely sorry about the neighbours you had and would love to welcome you again in the near future to hopefully give you the relaxation you needed during your stay.kind regards

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Peter Gregory Hotel Manager on 18 Dec 2023
Dear Shane,thank you for taking the time to score our hotel following your recent stay with us at the Crowne Plaza Hotel Nottingham.we are happy to receive a 8/10 as this gives us margins to make improvements for your future stayswe would love to welcome you again in the near futurekind regards

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel - Good Location
Picked this hotel as was easy walking distance to the shops and bars. The hotel was lovely and clean, rooms were nice but very warm and our air con wasnt working the guy did come and fix it but it back in again so the room was a bit too warm for us.
Stayed 1 night in Dec 2023
Response from Peter Gregory Hotel Manager on 18 Dec 2023
Dear Heather,thank you for taking the time to write us a review and also scoring our hotel following your recent stay with us at the Crowne Plaza Hotel Nottingham.sorry you had a little issue with your air con in the room we can only but apologise for this and are glad it didn't impact your stay.we would love to welcome you again in the near futurekind regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Peter Gregory Hotel Manager on 18 Dec 2023
Dear Paul,thank you for taking the time to score our hotel following your visit to us at the Crowne Plaza Hotel Nottingham.thank you for scoring us a full house score of 10/10 we are delighted with this.we would love to welcome you again in the near futurekind regards

6/10 Okay

Mark, Windsor

Stayed 1 night in Dec 2023
Response from Peter Gregory Hotel Manager on 18 Dec 2023
Dear Mark,thank you for taking the time to score the hotel following your recent visit to us here at the Crowne Plaza Hotel Nottingham.we wish to welcome you again in the near futurekind regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Peter Gregory Hotel Manager on 23 Jan 2024
Dear James,Thank you for taking the time to score our hotel following your recent stay with us at the Crowne Plaza Hotel Nottingham.thank you for the score of 5/5 we will certainly make sure we pass this onto our staff memberkind regards

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Peter Gregory on 9 Dec 2023
Thank you for your review.

10/10 Excellent

Stacy

Stayed 2 nights in Nov 2023
Response from Kind Regards, Peter Gregory General Manager on 5 Dec 2023
Thank you for your 10/10 review, I am glad you enjoyed your stay with us.

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay - can't fault it
Stayed 1 night in Nov 2023
Response from Kind Regards, Peter Gregory General Manager on 28 Nov 2023
Thank you for your review, I am glad you enjoyed your stay.

10/10 Excellent

D

Stayed 1 night in Nov 2023
Response from Peter Gregory Hotel Manager on 18 Dec 2023
Dear D,thank you for taking the time to score our hotel following your recent stay with us at the Crowne Plaza Hotel Nottingham. we are delighted you have scored us a full house of 5/5 and would love to welcome you again in the near future.kind regards

6/10 Okay

Patrizia

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very kind, the swimming pool was relaxing and I appreciated that it was included in the price, but this should definitely be lower and it should include breakfast as well. I think the price was too high for what was actually the room. The room was quite small and it was really dark, not enough lights to switch on. The view was pretty sad just on other buildings. The furniture was quite old, and the bathroom was really tiny.
Stayed 1 night in Nov 2023
Response from Kind Regards, Peter Gregory General Manager on 28 Nov 2023
Thank you for your review, I am glad you were able to enjoy the facilities throughout your stay. All of our room dimensions are clearly stated on all websites and unfortunately due to our city centre location we do struggle with views from some of our rooms.

10/10 Excellent

M

Stayed 2 nights in Nov 2023
Response from Peter Gregory Hotel Manager on 18 Dec 2023
Dear M,thank you for taking the time to score our hotel following your recent stay with us at the Crowne Plaza Hotel Nottingham.we are delighted you have scored us a full house of 5/5.we would love to welcome you again in the near futurekind regards

8/10 Good

Pam

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was Modern and comfortable, with comfy beds, but the aircon/heating was pretty useless. Found the bar staff very slow either to serve at the table or the bar (one chose to stand having a personal conversation with a colleague rather than serve us) pool and spa was great, and the staff there lovely.
Stayed 1 night in Nov 2023
Response from Kind Regards, Peter Gregory General Manager on 28 Nov 2023
Thank you for your review, I am glad that on the whole you enjoyed your stay with us. Your feedback around bar service will be investigated,

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chair
Everything was perfect food,service,comfort only thing I could suggest is two chairs in a double room
Stayed 1 night in Nov 2023
Response from Kind Regards, Peter Gregory General Manager on 28 Nov 2023
Thank you for your review, I am glad you enjoyed your stay with us.

6/10 Okay

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kind Regards, Peter Gregory General Manager on 28 Nov 2023
Thank you for your review, I am sorry we did not meet your expectations.

10/10 Excellent

Adam

Stayed 1 night in Nov 2023
Response from Kind Regards, Peter Gregory General Manager on 28 Nov 2023
Thank you for your review and 10/10 score.

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Disliked: Room comfort
Don’t have an allergy, plus too expensive
The public areas of this hotel are lovely, a very high standard. But alas that’s where it ends, once you get to your room you’ll find it extremely small. The bathroom is so small my husband had his knees pressed against the wall when on the toilet and found it difficult to wipe because of the enclosed on three side nature of the toilet. For some reason I didn’t sleep at all well, pillows were uncomfortable but I could put my finger on exactly why. Breakfast was very nice, tasty and a plentiful buffet. It was reassuring that they take food allergies seriously, but having someone follow you through the breakfast buffet writing down everything you’re picking up on a food allergy registration card is somewhat unnerving and demeaning. I really recommend changing this as it’s not a pleasant experience and anyone who has a food allergy will know how to be careful in line with their own needs. All in all the hotel is okay but it’s certainly not cheap and given the size and standard of the room I wouldn’t say it’s worth the cost.
Stayed 1 night in Nov 2023
Response from Kind Regards, Peter Gregory General Manager on 28 Nov 2023
Thank you for your review, unfortunately in regards to breakfast we do have strict allergen procedures to follow to be compliant, I am sorry you found this intrusive.

10/10 Excellent

Janet Ann

Stayed 1 night in Nov 2023
Response from Peter Gregory Hotel Manager on 18 Nov 2023
Dear Janet Ann,thank you for taking the time to score the hotel following your recent stay with us here at the Crowne Plaza Hotel Nottingham.thank you for the fantastic full score of 10/10. we would love to welcome you again in the near futurekind regards

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kind Regards, Peter Gregory General Manager on 12 Nov 2023
Thank you for your 10/10 review, I am glad you enjoyed your stay with us

6/10 Okay

Aphrodite

Travelled with family
Liked: Amenities, property conditions & facilities
Food was average breakfast food was not good, staff at breakfast were rude, coffee machines were empty while staff stood around talking
Stayed 4 nights in Nov 2023
Response from Peter Gregory- General Manager on 8 Nov 2023
Thank you for your review, I would like to start by apologising for the poor breakfast experience, we know that you will have expected much better. Please rest assured that this feedback has been passed onto to our food and beverage team to be fully investigated.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast very good. Rooms a little jaded but adequate.
Stayed 1 night in Nov 2023
Response from Peter Gregory Hotel Manager on 6 Nov 2023
Dear David.thank you for taking the time to write us a review regarding your recent stay with us at the Crowne Plaza Hotel Nottingham.we are grateful for a review score of 8/10 as this gives us room to make improvements to make your next stay even better.we would love to welcome you again in the near futurekind regards

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stay in crown plaza when visit university. Hotel location is excellent. Lots restaurant and shopping nearby. Will book again .
Stayed 1 night in Nov 2023
Response from Peter Gregory Hotel Manager on 6 Nov 2023
Dear Shirley,thank you for taking the time to score our hotel and leave us a review regarding your recent stay with us at the Crowne Plaza Hotel Nottingham.thank you for the lovely photographs added to your review, we are grateful you have given us a full house score of 10/10 and also that you would be willing to stay with us again.we all would love to welcome you back in the near futurekind regards

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend visiting daughter at Uni
Great location - helpful staff - good choice for breakfast
Stayed 2 nights in Oct 2023
Response from Peter Gregory Hotel Manager on 5 Nov 2023
Dear Jane, thank you for taking the time to score our hotel and also leave us a review. Our staff all work hard to provide the services they deliver with all our guests. we are also delighted you have scored us a 10/10. we love our location to and would like to welcome you again in the near future.kind regards

10/10 Excellent

Neil

Stayed 2 nights in Oct 2023
Response from Peter Gregory Hotel Manager on 26 Oct 2023
Dear Neil,thank you for taking the time to score our hotel following your recent stay with us at the Crowne Plaza Hotel Nottingham.we are delighted and grateful you have scored us 10/10. All our staff work hard around the clock to provide the services they deliver. we would love to welcome you again in the near future kind regards

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
A lovely hotel with excellent facilities, good parking, close to theatre and other venues and the staff are excellent, they were friendly and very helpful.
Stayed 1 night in Oct 2023
Response from Peter Gregory Hotel Manager on 23 Oct 2023
Dear Veronica,thank you for taking the time to write us a review and also for scoring the hotel following your recent stay with us at the Crowne Plaza Hotel Nottingham.we are delighted you have given us a full house score of 10/10 and the lovely comments regarding the hotel. All the staff work hard to provide the services to our guests.we would love to welcome you again in the near futurekind regards

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Peter Gregory Hotel Manager on 22 Oct 2023
Dear Andy,thank you for taking the time to score our hotel following your recent stay with us at the Crowne Plaza Hotel Nottingham.we are grateful for a score of 8/10 as this gives us room to make improvements to enhance your next stay.we would love to welcome you again in the near futurekind regards

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Good service but rooms lacking
Cramped room and needed some maintenance. Shower leaked in the floor, very tight for space and no room for clothes. Annoying you could not easily dispense soap/shampoo etc. Doed anyone test these items first? People nice and good service and breakfast food. Hotel building nicely decorated.
Stayed 2 nights in Oct 2023
Response from Peter Gregory Hotel Manager on 22 Oct 2023
Dear Richard,thank you for taking the time to write us a review and score our hotel following your recent stay with us at the Crowne Plaza Hotel Nottingham.I am sorry that on this occasion the room fell short of your expectations and impacted on your overall stay at the hotel. we are however grateful that you felt all our staff were nice and delivered good servicewe would love to welcome you again to turn your experience into a positive one.kind regards

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, good location
Lovely stay. Great comfy room. Lounge and bar area was a stylish trendy space and the Spa was very relaxing with a clean pool, hot tub and steam room. Staff were all very friendly especially at breakfast where they dealt very well with my son's nut allergy. In walking distance of city centre. Will definitely come back. Thankyou very much
Stayed 1 night in Oct 2023
Response from Peter Gregory Hotel Manager on 22 Oct 2023
Dear Tara,thank you for taking the time to write us a review and also scoring the hotel.thanks for giving us a full house score of 10/10 and the wonderful comments. the staff all work hard to provide the services they deliver to the guests. we try our hardest to accommodate guests with allergies and I am glad the breakfast staff could be of assistance. we would love to welcome you again in the near futurekind regards

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great hotel in a great location
Stayed 1 night in Oct 2023
Response from Peter Gregory Hotel Manager on 21 Oct 2023
Dear David,thank you for taking the time to write us a review and score the hotel following your recent stay with us at the Crowne Plaza Hotel Nottingham.We love our location as its just a few minutes walk for the centre of town and the tourist attractions.we are also delighted you have scored us 10/10 and would love to welcome you again in the near futurekind regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel right in centre of Nottingham, all the staff we encountered were very friendly and helpful. Would definitely recommend this hotel for a stay in Nottingham
Stayed 1 night in Oct 2023
Response from Peter Gregory Hotel Manager on 21 Oct 2023
Dear Robert,thank you for taking the time to write us a review and score the hotel following your recent stay with us at the Crowne Plaza Hotel Nottingham.We are delighted that you have scored us a 10/10 and the wonderful comments regarding our hotel.The staff all work hard to provide the services they deliver to all our guests and we would love to welcome you again in the near futurekind regards

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown Plaza a nice Hotel near to shops, Restauran.
On arrival was greeted by a staff. Was shown to the checkin desk. We was given a room which was very nice and cosy with big wide screen Tv. There was tea and coffee to help your self and mini fridge with cold drink. The bed was nice and cosy and I had good sleep. Crown Plaza is a well presented Hotel and the staff are very helpful.
Stayed 2 nights in Oct 2023
Response from Peter Gregory Hotel Manager on 21 Oct 2023
Dear Joanne,thank you for taking the time to write us a review regarding your recent stay with us and also for scoring the hotel a full house of 10/10. the staff all work hard to deliver the serviced they provide to all our guests.thank you also for the wonderful remarks regarding our hotel being well presented.we would love to welcome you again in the near futurekind regards