All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Spacious, clean rooms very near to the centre of Chester. Very welcoming of us and our dog
Leighton
Stayed 2 nights in Jan 2024
8/10 Good
Angela
Travelled with group
7 Dec 2023
Liked: Staff & service
Girls trip
It was a nice enough room bathroom a bit tired decor very suitable for theme of pub Stairs to rooms very narrow and hard slog getting to the top floor .
Didn’t eat in as food was finished when we arrived and not available on the other two days which was disappointing.
Angela
Stayed 3 nights in Dec 2023
10/10 Excellent
Alison
14 Nov 2023
Alison
Stayed 1 night in Nov 2023
8/10 Good
Steven
22 Oct 2023
Steven
Stayed 1 night in Oct 2023
6/10 Okay
Frazer
Travelled with partner
8 Sept 2023
Liked: Staff & service
Property was as advertised, bathroom could do with update.
The whole team at The Saddle made me feel
Like a part of the family. I would recommend this place to anyone looking for a unique experience in Chester. Especially if you’re a music lover 🤘
Lovely place, food and breakfast spot on, nice and central but I believe the rooms could do with a deep clean, perhaps new carpets and new grouting round the shower trays?
All in all though love stay and the staff were amazing, a big thank you to will especially, outstanding service
Overall we enjoyed our stay but there was a few issues. Our room was hot and we were unable to open the window. The bed was very creaky. The place could do with repainting in parts. But the staff were very friendly and breakfast was lovely
Everything was excellent the staff could not do enough for us. The breakfast was amazing there was so much choice, enough to feed an army. They accommodated family joining us and then we sat and chatted with extra drinks. It was fab all round would definitely stay again and highly recommend . Had lunch there too and the food was great again with big portions.
Dear Anthony, Thank you for reviewing The Saddle Inn. We are glad to hear you enjoyed your stay and look forward to seeing you again. Best wishes Rebecca
Dear Guest, Thank you for reviewing The Saddle Inn. We are glad to hear you enjoyed your stay. Best wishes Rebecca
8/10 Good
Simon
27 Aug 2020
Liked: Staff & service, room comfort
Weekend stay
The inn has lots of character and the staff were very friendly & helpful. Breakfast was good, but could have benefitted from a fruit option.
The room was clean but a little tired & bathroom could do with a little bit of bit of upgrading, e.g. grouting around bath, dripping tap & fixtures.
Friendly welcome when we arrived.
Good sized and clean triple room on the 2nd floor.
Live band on Sat night but not too noise intrusive in our room. We weren't advised that this was a live music venue when booking so this place may not suit everyone but we got back to see the last 40 minutes of the last band and had fun.
Nice breakfast.
Geoff
Stayed 1 night in Sep 2019
6/10 Okay
Verified traveller
Travelled with family and small children
2 Sept 2019
Liked: Cleanliness, staff & service
Room was a good size and clean. Main problem we had was there is pretty much no wifi which is not good when you have kids to keep entertained, even the bar area had, at best, sketchy wifi. Staff were very nice and the pub is well situated.
Great accommodation in central Chester, very friendly staff, freshly cooked breakfast and a great bar for a pint or two
Anthony
Stayed 1 night in Jul 2019
8/10 Good
Cmcd, Edinburgh
Travelled with family, Travelled with family and small children
19 Apr 2019
Liked: Staff & service, amenities
We stayed at the saddle inn for one night after a very long fun day at Chester zoo. Great location, parking 2 minutes walk, hotel very basic but was ideal for one night with 2 adults and 3 kids in the family room, accommodated everything we needed for our short stay and the staff were fantastic and friendly.
Cmcd
Stayed 1 night in Apr 2019
10/10 Excellent
Verified traveller
16 Feb 2019
Liked: Cleanliness, staff & service
Great location. Bargain price friendly staff big hot breakfast -what more could you want ?!
Verified traveller
Stayed 1 night in Feb 2019
6/10 Okay
Samantha
11 Feb 2019
Liked: Cleanliness, staff & service
Staff couldn’t be more helpful and friendly and food is great, but due to other rowdy residents we didn’t get much sleep.
Staff friendly. As a venue for life music, the band were fantastic. Great location for walking into chester city center. Great pub grub at reasonable prices.
The staff are lovely & helpful the room is well maintained and comfortable however our annual trip to the Saddle Inn was spoiled due to the rock karaoke in the bar below until the early hours so no sleep for us and we were in a family room. A shame but time to find a new place to stay for us
The
Stayed 1 night in Nov 2018
4/10 Poor
Verified traveller
12 Nov 2018
Liked: Staff & service
Disliked: Property conditions & facilities
Not for us. This is a rock pub which offers accommodation and is far too noisy by half.
Verified traveller
Stayed 1 night in Nov 2018
10/10 Excellent
john, Dartford
20 Aug 2018
Liked: Cleanliness, staff & service, room comfort
Ideal hotel for exploring Chester and North Wales
Really enjoyed our recent visit to the Saddle Inn. Staff were really friendly and helpful and the pub is excellent. Other reviews mention the state of the rooms. While they do need bringing up to date, we couldn’t fault the cleanliness and comfort. We had a family room and were very happy with it. A programme of works is in the pipeline and we’ll definitely be revisiting when that’s completed.
john
Stayed 3 nights in Aug 2018
8/10 Good
Verified traveller
6 Aug 2018
Liked: Cleanliness, staff & service
Disliked: Room comfort
Sleeping above a pub.
Well we didn't get the room shown in the above picture. It was pretty tiny with a slanted ceiling you had to watch out for. But it was fun for two nights and the staff and pub clients were pretty neat. NOT a Holiday Inn but that's fine.
Verified traveller
Stayed 2 nights in Jul 2018
6/10 Okay
alan
24 Jun 2018
alan
Stayed 1 night in Jun 2018
8/10 Good
Sandra, West Yorkshire
8 May 2018
Liked: Staff & service, room comfort
Room was tired looking, bathroom was the same both in need of lick of paint. Room was a good size & clean. Breakfast was very good. Young lady who served breakfast was lovely.
Hotrl ideally located. Lovely and clean. Room was lovely and big. Great atmosphere at nighy at the saddle inn. Served quickly. Would defo go back and stay
Double room with no ensuite but allocated bathroom across corridor. Bathroom needs a complete re-furbishment. Faulty shower screen causing flooding, known but not repaired, dust on surrounding surfaces. Window in bedroom sealed shut due to fire escape, fans provided but hardly acceptable. Tired decor and dust on surfaces including kettle. Noise throughout Saturday night 00:00 to 8:0 am.
Group of friends on a Christmas shopping trip. Hotel is a lovely old building situated a very short walk from Chester town centre. Our room was spacious for the four of us. And clean and had all the amenities we needed. Only things we noticed is some of the furniture is a little shabby with broken hinges on the wardrobe and a broken drawer in one of the chests. And the cold tap to the bath is not connected also the shower squirts water in 3 directions from the back of the shower head therefore soaking the ceiling and the walls. All can be easily rectified with a little tlc on the room. The bar downstairs though open late didn’t affect our stay as we heard little or no noise from the bar. The breakfast was lovely with plenty of Choice and one of our party who has many food allergies the staff were extremely helpful in varying the breakfast to suit her needs. We also ate there on the Saturday evening and again the food was nice with a good choice on the menu and ample portions at very reasonable cost. The staff were also really cheerful and helpful and nothing was too much trouble for them. There are plenty of things to do leaflets at the hotel. Parking is a bit of an issue and being an old building there is no lift so therefore the accommodation is not suitable for anyone who struggles with stairs. But other than that and the minor issues with our room it was lovely place with lovely people. Would definitely stay again. Thankyou to the great staff.
Overall, a lovely stay.
Breakfasts, service, friendliness, bedrooms all excellent.
Only downside was shower in bathroom which repeatedly leaked all over the floor.
But we would have no hesitation in staying there again.
Very pleased with the room we stayed in, lovely clean bedding and plenty of towels, it was at the top of the Inn, so the very helpful lad behind the bar helped to carry my suitcase up the stairs, he works very hard because he served us our very nice full breakfast in the morning. Thank you for a lovely stay.
Lovely stay, no issues and we had a nice stay. "............................................................................................................