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The hotel was very clean and the day clerk was very nice. What I didn’t like was how the night clerk was rude. She should watch how she speak/address people, especially adults. We are not her children. Despite her rudeness and unprofessionalism, I would stay there again.
Lacy
Stayed 1 night in Dec 2023
Response from Rachelle on 11 Dec 2023
Thank you for your feedback. We are sorry to hear that you the night clerk was rude. Thank you for bringing this to our attention. We will definitely to talking to our front desk staff. Have a Merry Christmas and a Happy New Year!
Very nice, very friendly staff. I’ll definitely recommend this hotel and I will be back again.
Michael
Stayed 2 nights in May 2023
Response from Rachelle on 15 May 2023
Thank you for your feedback. We are glad to hear that you enjoyed your stay and we hope to see you again soon.
10/10 Excellent
sharon
Travelled with family
22 Apr 2023
Liked: Cleanliness, staff & service
Hot tub wasn’t working correctly thank s one of the reason I wanted to go there but other than that it was good
sharon
Stayed 1 night in Apr 2023
Response from Rachelle on 23 Apr 2023
We are glad to hear you enjoyed your stay. We are sorry that the hot tub wasn’t working correctly. We hope that won’t stop you from staying with us again
This hotel was perfect for our stay. I noticed right as we walked down the hallway that everything not only looked but smelled clean (one of my cringe things in a lot of places). The room was updated very nicely and laid out comfortably. Breakfast was delicious and the staff was so friendly. To top it off we got a nice email from the operations manager inquiring on our stay...one that actually allowed for a reply- which I gladly gave to commend him and his staff. Definitely worth going to a smallish town we hadn't heard of.
Rodell
Stayed 1 night in Jan 2023
Response from Rachelle General Manager on 9 Jan 2023
Thank you so much for your feedback. We are glad to hear that you enjoyed your stay and glad to her that you will be returning. We hope that you a wonderful Christmas and New Years. Hope to see you again soon.
10/10 Excellent
Audrey
30 Dec 2022
Audrey
Stayed 1 night in Dec 2022
Response from Rachelle on 31 Dec 2022
Thank you for your feedback. We are glad to hear that you enjoyed your stay. We hope to see you again soon.
Good lighting in a large, well laid out room. Wonderful pool & jacuzzi! Clean. Nice staff. Easy location.
Betty
Stayed 2 nights in Nov 2022
Response from Rachelle on 19 Nov 2022
Thank you for your feedback. We are glad to hear that you enjoyed your stay. We hope to see you again soon and Have a Happy Thanksgiving.
10/10 Excellent
Shauna
Travelled with family
6 Nov 2022
Liked: Cleanliness, staff & service
The rooms were spectacular! The staff was so friendly and accommodating. When we had an issue with neighboring rooms and asked to be moved they did not hesitate and we super nice about it too! The property is in an ideal spot for shopping & eating. This is definitely our favorite hotel to date!
Shauna
Stayed 2 nights in Nov 2022
Response from Rachelle on 12 Nov 2023
Thank you for your feedback. We are glad to her that you enjoyed your stay and hope to see you again.