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Chester Station Hotel, Sure Hotel Collection by Best Western

Photo gallery for Chester Station Hotel, Sure Hotel Collection by Best Western

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In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Overview of Chester Station Hotel, Sure Hotel Collection by Best Western

Chester Station Hotel, Sure Hotel Collection by Best Western

3 out of 5
Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast available
  • Business services
  • Bar
  • Laundry
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
City Road, Chester, England

Explore the area

  • Popular LocationChester Cathedral13 min walk
  • Popular LocationChester City Walls14 min walk
  • Popular LocationOld Dee Bridge17 min walk
  • AirportManchester (MAN)43 min drive

Choose dates to view prices

About this area

Chester

Located in Chester, Chester Station Hotel, Sure Hotel Collection by Best Western is in the city centre and near a train station. Chester Golf Club and Vicars Cross Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Caldy Valley Nature Park and Stanney Woods. Chester Roman Gardens and Chester Zoo are also worth visiting. Guests love the hotel's central location.

What's nearby

  • Grosvenor Park - 10 min walk
  • St Paul's Church - 12 min walk
  • Chester Cathedral - 13 min walk
  • Chester City Walls - 14 min walk
  • Old Dee Bridge - 17 min walk

Getting around

  • Chester Station - 1 min walk
  • Manchester Airport (MAN) - 43 min drive

Restaurants

  • Siam - 3 min walk
  • City Spice - 3 min walk
  • Gate of India - 3 min walk
  • Old Harkers Arms - 3 min walk
  • Koconut Grove - 4 min walk

About this property

Chester Station Hotel, Sure Hotel Collection by Best Western

3-star hotel with bar/lounge and 24-hour front desk
A bar/lounge, conference space and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, a 24-hour front desk and free newspapers are on-site. All 75 rooms offer free WiFi, room service and flat-screen TVs with digital channels. Other amenities available to guests include coffee makers, free local calls and hairdryers.
Chester Station Hotel, Sure Hotel Collection by Best Western offers 75 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 1.3 mi (GBP 15.00 per night)

Food and drink

  • To-go breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:30 AM–10:30 AM on weekends: GBP 7.50 per person
  • 1 bar
  • Room service available

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Business services

  • Conference space
  • A meeting room

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for to-go breakfast: GBP 7.50 per person (approximately)
  • Off site parking fee: GBP 15.00 per night (1.3 mi away)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and American Express; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hallmark Inn
Hallmark Chester
Hallmark Inn Chester
Chester Sure Hotel Collection by Best Western

Frequently asked questions

Overall score and ratings

3.4
Rating 5 - Excellent. 119 out of 654 reviews
5 - Excellent 18%
Rating 4 - Good. 220 out of 654 reviews
4 - Good 34%
Rating 3 - Okay. 153 out of 654 reviews
3 - Okay 23%
Rating 2 - Poor. 95 out of 654 reviews
2 - Poor 15%
Rating 1 - Terrible. 67 out of 654 reviews
1 - Terrible 10%

3.5/5

Cleanliness

3.8/5

Staff & service

3.5/5

Amenities

3.1/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service
Queens hotel was excellent and would stay there again.
Stayed 1 night in Jul 2021

4/5 Good

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel.
Great to start getting back to normal, nice stay , but it would be good see a better menu in the resturant with more choice ,and for familys staying a childrens menu.
Stayed 1 night in Jun 2021

2/5 Poor

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel closed but they’re happy to take the booking
The hotel was closed when I got there and told to head the The Queens Hotel, 20m down the road towards the station. Got there then to be told I couldn’t stay as I couldn’t prove I was there for business even thigh I had official documented letter advising so. Felt a bit like I was a burden and not had this experience at other Best Westerns. Not good!
Stayed 1 night in May 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel wasn't in operation
I booked a night's stay and when i got there the hotel was closed.
Stayed 1 night in Apr 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021