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Reviews of Brook Mollington Banastre Hotel and Spa

3 out of 5
Brook Mollington Banastre Hotel and Spa
Parkgate Road, Mollington, Chester, England

Reviews

6.4
Rating 10 - Excellent. 134 out of 810 reviews" "
Rating 8 - Good. 222 out of 810 reviews" "
Rating 6 - Okay. 191 out of 810 reviews" "
Rating 4 - Poor. 131 out of 810 reviews" "
Rating 2 - Terrible. 132 out of 810 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Millie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It’s a lot of money for one night that we don’t have to just burn! The door was hanging off its hinges, the curtain was ripped down, there were an infestation of bugs in one certain corner. A big hole in the floor, wires hanging out in the middle of the room. It was a very daunting room and made me feel home sick I ended up checking back out the same night :(
Stayed 1 night in Apr 2024

8/10 Good

Kulbir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Sukey

Travelled with family
Disliked: Amenities, property conditions & facilities
I booked this for my husbands 50th and I was so disappointed. The room was old and tired. I saw a flea jumping around on our last night. I phoned a month in advance to try and book him a spa treatment to be told that no spa treatments were availaable for months as they had all gone on people who had got a deal on a spa website. If you get this on a super cheap deal it would be ok but we paid hundreds of pounds for a cheap grotty hotel that did not even have the excuse of being a grand old property either. The saving grace was that the kids could use the pool at anytime. xxxx in
Stayed 2 nights in Dec 2023

8/10 Good

Joanne

Stayed 1 night in Dec 2023

2/10 Terrible

Shaun

Stayed 1 night in Dec 2023

6/10 Okay

paul

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Average
Good value but a bit past it's heyday. Pool and gym is of a decent standard although steam room was out of order. likewise the TV in the room had no reception. another family with a similar problem were comp'd a round of drinks but we didn't find our faulty telly till the end of the night.... D'oh!
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Stayed 2 nights in Nov 2023

10/10 Excellent

Arshad

Stayed 1 night in Nov 2023

8/10 Good

David

Stayed 1 night in Nov 2023

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the large pool and spa brilliant! Plenty of space in the rooms and lovely staff
Stayed 1 night in Nov 2023

6/10 Okay

Kym

Stayed 3 nights in Oct 2023

10/10 Excellent

Adam, WHITMORE LAKE

Stayed 1 night in Nov 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from the hustle and bustle
I enjoyed my stay (5 nights) very much. Was a little shocked to find out that there were no shops around at all but I should have checked that out before A BIG thank you to Geraldine on reception. She was wonderful and looked after me so well. I wish all hotels had such a person like her. The breakfasts and dinners were top class. A great choice and everything was super delicious The hotel needs an upgrade particularly the rooms and corridors. There was no bottled water in the room and no fridge to store my own bottled water that I had to buy. Geraldine even offered me her own bottled water which I declined but how very kind to offer me! One of the receptionists in the morning was not very friendly/cheerful but thankfully, I did not have to have too much contact with her There were some distubances outside the hotel reception area which caused concerns for myself and other guests. However, it did not affect me personally
Stayed 5 nights in Oct 2023

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I've ever seen
We booked a family room. When going to the room we went from a corridor into another corridor which smelled of damp. The room smelled of damp. The room was very shabby and old looking. There was mould on the walls. The armchair was filthy and covered in dust. We went to complain and he was not very helpful he knew what room we were about to complain about before we even mentioned the room number. He wasnt there when we arrived. Very suspicious that he knew what room number but still tried to say we have no mould in the hotel. He said the hotel was full. We decided to leave and not even stay. It was too late to look for another hotel. We decided to go home. We came for shopping at Cheshire Oaks. We had done that. Avoid this hotel!!!!!!
Stayed 1 night in Oct 2023

2/10 Terrible

Dean

Stayed 2 nights in Oct 2023

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Booked for 2 nights but ended up only staying 1
We got bumped out to a neighbouring hotel for the first night which impacted our weekend in that we couldn't check into this hotel any earlier than 3pm on the Saturday. So we ended up spending our weekend packing and unpacking! Only got a free meal out of them by pushing. No compensation was offered freely! The room we had was certainly not 3 star. The spa facility was the only redeeming feature. Hotels.com ought to be careful about having unreliable hotels like this on their books.
Stayed 2 nights in Oct 2023

2/10 Terrible

Jason

Stayed 2 nights in Sep 2023

2/10 Terrible

Adam

Stayed 1 night in Sep 2023

6/10 Okay

David

Stayed 2 nights in Sep 2023

4/10 Poor

Brian

Stayed 2 nights in Sep 2023

6/10 Okay

Francesco

Stayed 1 night in Sep 2023

6/10 Okay

John

Stayed 2 nights in Sep 2023

8/10 Good

Rebecca

Stayed 1 night in Sep 2023

2/10 Terrible

Jamas

Stayed 3 nights in Aug 2023

4/10 Poor

N

Stayed 1 night in Sep 2023

8/10 Good

Terence

Travelled with family
Liked: Cleanliness, staff & service
We all enjoyed our stay , staff very attentive, food was nice, family room was excellent , pool was great for all concerned. I would book this hotel again, I would have to say it does need tidying up and if money was spent on it then this would enhance the hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Fiona

Stayed 2 nights in Aug 2023

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room size was good. Limited choice at breakfast. Pet hair EVERYWHERE! The hotel is very run down and really needs work doing on it. Our room absolutely stank of a damp fusty smell - there was no getting rid of it! Full hotel so couldn't move rooms. No housekeeping. Telephone in room didn't work - said they'd fix it but didn't. Their 'luxury spa' was a bit grubby - sand in the swimming pool and scum in the jacuzzi. Steam room not working. Tiles missing and covered with foam walkway. Nice location, central.
Stayed 2 nights in Aug 2023

6/10 Okay

Patricia

Stayed 1 night in Aug 2023

6/10 Okay

Colin

Liked: Cleanliness
Disliked: Property conditions & facilities
Very limited evening dining menu. The bar was poorly stocked, running out of Rose wine and some spirits. The staff worked very hard and were cheerful but there was not enough of them.
Stayed 2 nights in Aug 2023

4/10 Poor

Ellen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

fiona

Stayed 1 night in Aug 2023

4/10 Poor

Paul

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Room
The advert looks great but it was a terrible room, not cleaned, premier inn is another level to this as it was one of the worse hotels se have stayed and im sad to say not worth the extra cash to stay there at all. The room leaked all over bathroom from above out of a vent.
Stayed 1 night in Aug 2023

4/10 Poor

Peter

Stayed 5 nights in Jul 2023

8/10 Good

Rev R S

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Meh
Stay was okay. Disappointed as the photos weren’t really a true reflection of the hotel. No shower curtain in the bathroom, overall condition of the room was disappointing and could do with a revamp / refurb.
Stayed 1 night in Jul 2023

6/10 Okay

Gemma

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Lynn

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Room was shabby and dirty. Smelt awful like wet dogs which was probably correct as dogs in the room before us
Stayed 1 night in Jul 2023

6/10 Okay

Pey Yi

Stayed 1 night in Jul 2023

2/10 Terrible

Martina

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!!
When we arrived a woman was outside and informed us that she lives in the hotel amongst others. The impression it gave was the hotel is more like a rehabilitation/homeless centre. The room was very dated, practically threadbare carpets. Not enough milk for a cup of tea, so I had to go down and ask for some. The bed was very uncomfortable, we didn’t get much sleep due to that and the noise from the room upstairs. It sounded like the ceiling was going to fall in the sound of the rattling. Even with the windows open and a fan running it felt like a furnace. People slamming and banging doors, and playing music off their phone in the corridor whilst walking. We ordered room service but the meal was awful, so didn’t get eaten. Apart from a few chips. When we went down to breakfast we were greeted by people in their nightclothes. Crockery and cutlery was filthy, not any juice choices. And the cooked breakfast was barely edible. The bread for the toast was covered in mould and was hard. I did mention this to a breakfast waitress for her to reply ewww. On checkout the manager was busy on the phone so we didn’t stay to pass on our comments. as he comes across as very rude.. Nearly £200 for the night. Definitely not worth it, seen as it’s advertised as a spa hotel. I’m very disappointed! Ignore the positive reviews, these are most likely left by management and workers. The place is not fit for purpose and needs a full refurb, including management.
Stayed 1 night in Jun 2023

2/10 Terrible

Niall

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not as pictured online, dirty and outdated walked in and walked out and booked a room elsewhere
Stayed 1 night in Jun 2023

8/10 Good

Graham

Stayed 1 night in Jun 2023

6/10 Okay

Kathryn

Stayed 1 night in Jun 2023

6/10 Okay

Jonathan

Stayed 1 night in Jun 2023

2/10 Terrible

Heersh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tired & run down property with the potential to be much better. If you're looking for a budget style hotel and have no hygiene or safety standards then you'll love it.
Stayed 2 nights in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in May 2023

2/10 Terrible

Lucy

Stayed 2 nights in May 2023