Ratings based on 404 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Darwen Lancashire

Nice hotel close to shops and bars

Posted 19-May-2017
Booked a night away with a friend. booked a deluxe room requested single beds ,would of been nice to be told before arriving that this was not possible. The bed was very large so it was fine . We had a bad view of a roof but the room was very quiet .not much room in the main bedroom.peffect location to walk out to the shops and bars .very easy to park car and straight into hotel from car park. Nice continental breakfast but for the price of the room a free cooked breakfast should be included. It was a nice treat and I would stay again .
5 out of 5
Recommended
for Everyone
by A verified traveller from shropshire

Lovely city centre location.

Posted 18-May-2017
Lovely relaxing stay, beautiful food. Attentive staff. A real treat to stay at this hotel
4 out of 5
Recommended
for Everyone
by A verified traveller from Shropshire

Great staff but avoid school holidays!

Posted 12-Apr-2017
Pros: Friendliness of staff, and service.
Cons: Breakfast at busy times - a problem at times of high occupancy.
Location: Fantastic location right in the centre of Chester.
Staff are extremely helpful and attentive. However, avoid school holiday Mondays as waiting for breakfast was like being at Disneyland Paris - had to wait 20 mins for a table, and the noise...! Also if booking a Classic Double don't expect much space in the room. The bathroom was half the size of the bedroom and there was practically no hanging space in the wardrobe. Having said that I will probably return as the location is perfect.
5 out of 5
Recommended
for Everyone
by A verified traveller from Gloucester

Posted 10-Apr-2017
Pros: Excellent well drilled staff , who made us feel very wanted and welcome.
Cons: Get rid of shower curtains and replace with screen ! Very 1980s!
Fantastic , relaxing break. Great location. Easy to find and access. We will definitely return
5 out of 5
Recommended
for Everyone
by A verified traveller from chester

Weekend break

Posted 03-Apr-2017
Pros: Everything
Cons: Did not see anything that could be improved
Location: Excellent location for shops,restuarants, bars,cafés and also close to river
Lovely place to stay. Wonderful experience. Strength of the hotel is the staff nothing is to much trouble
4 out of 5
Recommended
for Everyone
by A verified traveller from South Shields

Excellent staff

Posted 03-Apr-2017
Staff all very polite and very attentive. A/c in our room did not work, stayed 26 degrees. Had to sleep with window open for 2 nights. This could not be fixed straight away. No other room was available but we were offered a move to another hotel at 18.00 hrs on our last night, which we declined. Apart from that the food was quality.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cheadle, Cheshire

In the centre of Chester

Posted 02-Apr-2017
Lovely hotel, very helpful and friendly staff. Near to all the sights. A beautiful and historic city on the doorstep
4 out of 5
Recommended
for Everyone
by A verified traveller from merseyside

Another satisfying trip to The Grosvenor.

Posted 22-Mar-2017
Pros: Everything
Cons: Refreshment facilities as above
Location: Excellent location
Would have appreciated a coffee machine and a range of organic teas in the bedroom but otherwise an excellent weekend . The staff were pa rticularly helpful
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Mar-2017
Chester is a beautiful city the grosvenor hotel is iideally situated walking distance to all shops restaurants and sites. The staff were excellent customer service was excellent over all we had a fantastic time
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Birthday treat

Posted 17-Mar-2017
From arrival, service was very professional and welcoming. We were presented with a complimentary upgrade and the room (suite) was beautiful, stylish, spacious and immaculate with a fabulously comfortable bed and quality linens. Service throughout was excellent. Highly recommended.