Exterior

Reviews of Wrexham Llyndir Hall Hotel, BW Signature Collection

3 out of 5
Wrexham Llyndir Hall Hotel, BW Signature Collection
Llyndir Lane, Rossett, Wrexham, Wales

Reviews

8.2

Very good

Rating 10 - Excellent. 96 out of 236 reviews" "
Rating 8 - Good. 87 out of 236 reviews" "
Rating 6 - Okay. 28 out of 236 reviews" "
Rating 4 - Poor. 15 out of 236 reviews" "
Rating 2 - Terrible. 10 out of 236 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fantastic staff were amazing they were so kind
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Our stay was lovely friendly staff when they was around, breakfast was lovely. Down side was sauna not working and was only told about this On the Saturday. The views and grounds where stunning, we will return again at some point.
Stayed 2 nights in Feb 2020

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Beautiful hotel. Lovely friendly staff. Food was delicious, both evening meal and breakfast. Our room was lovely. Our only complaint was the people next door to us who thought it was ok to talk loudly, shout and have the tv on max till gone 2am. This is no reflection on the hotel and would definitely stay again.
Stayed 1 night in Feb 2020

10/10 Excellent

A S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great trip with the most helpful & pleasant staff. Will certainly go again.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beds were awful Broken and pillows like bricks , cleanliness of pool terrible, no baby changing facilities in swimming are making it difficult.
Stayed 1 night in Feb 2020

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Lee

Liked: Staff & service, property conditions & facilities
Fab
Great
Stayed 2 nights in Feb 2020

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr m
Super value and great feel to the whole place food good and leisure good value all round and friendly service 👍
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely two nights spent here staff were lovely food great and hotel. Had a problem with our room the first night as radiator wouldn’t turn off so was like a sauna but we were moved and up for added the next day
Stayed 2 nights in Dec 2019

10/10 Excellent

O

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great retreat near Chester
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room layout. Unfortunately no air-conditioning needed updating.
Stayed 1 night in Dec 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than the image portrayed by the photos great breakfast
Stayed 1 night in Dec 2019

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
Wonderful, beautiful place, fantastic staff. Couldn’t have asked for more and we will definitely be back. Can not fault our stay at all. Thank you
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Room was loverly.check in very easy. Hotel feels a little run down in areas. Staff need more training in making latte coffees. It was cold and far too strong. Breakfast was loverly but i felt i was in an all inclusive hotel abroad as it was self service. Still it was hot and tasty.
Stayed 1 night in Dec 2019

8/10 Good

Claire

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Abbi

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Room is smelly
Stayed 1 night in Nov 2019

4/10 Poor

john

Liked: Room comfort
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Nov 2019

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Friendly staff and the food was delicious. Good value.
Stayed 3 nights in Nov 2019

4/10 Poor

D, Middlesbrough

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I paid for a spa hotel and was told on arrival both the the pool and sauna wasn't working!! Scammbled eggs for breakfast were cold.tip heat your warming pans before putting food in them As for the room ! Bath was dangerous and unsafe
Stayed 2 nights in Nov 2019

6/10 Okay

Wajahet

Stayed 6 nights in Oct 2019

8/10 Good

KATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive and polite and friendly staff. Really good atmosphere and lovely hotel, would certainly recommend and will be returning
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Extended country house, a bit off the beaten track. Room was comfortable, not new, but not tired. Parking was ample, however for some reason there was evidence of a bike being stripped down in the car park the following morning? Breakfast itself was good, with a selection of hot and cold items if booked. Be careful of satnav when leaving, if you go Right out of the hotel, there will be a few miles of single track lanes which appear to be a rat-run for avoiding congestion.
Stayed 1 night in Oct 2019

8/10 Good

george

Stayed 1 night in Oct 2019

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Llyndir
Lovely place to stay. Ample parking, serene looking pool and comfy bedroom. Bathroom showing signs of wear but that is to be expected for a house of this age/busy hotel. Very helpful staff, and fab breakfast. Would stay again.
Stayed 1 night in Sep 2019

10/10 Excellent

Lyndsay

Stayed 1 night in Sep 2019

8/10 Good

krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Joan

Liked: Staff & service
Disliked: Property conditions & facilities
Little tired and not so clean in need of updating would not go back.
Stayed 1 night in Sep 2019

10/10 Excellent

Duncan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel very quiet clean rooms would recommend
Stayed 1 night in Sep 2019

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Set in lovely quiet surroundings, this is a lovely hotel with great staff. I was here for business, but will definately come again for pleasure. Food choice was good and reasonably priced and there is plenty of parking
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, relaxed atmosphere, wonderful breakfast, comfortable well equipped rooms and beautiful grounds.
Stayed 2 nights in Aug 2019
Response from Llyndir Team on 4 Sept 2019
Thank you, glad you enjoyed your stay.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Llyndir Team on 4 Sept 2019
Thank you Peter, glad you enjoyed your stay.

10/10 Excellent

joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Llyndir Team on 4 Sept 2019
Thank you Joan, glad you enjoyed your stay.

10/10 Excellent

AM

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There is plenty of place for children’s to play. Supermarket and pubs are close by. It is beautiful for long or short walk.
Stayed 2 nights in Aug 2019
Response from Llyndir Team on 4 Sept 2019
Thank you

8/10 Good

Nicholas

Liked: Staff & service
Hallmark hotel
I booked this place so I could get away from the city the hustle and bustle. This has a spa has a swimming pool.a few Queen rooms where you can go and sit and relax you can sit in the garden outside. Something I've not seen before you can get vouchers for a free drink if you request for your room not to be cleaned and the towels changed. you need to realise that this is an old hotel old property I think it gives it character. The staff you cannot fool they are fantastic. Normal breakfast eggs bacon sausage black pudding cereals some yoghurt and fruit juices toast. I did not have the dinner myself but I have been told it is very very nice.
Stayed 3 nights in Aug 2019
Response from Llyndir Team on 4 Sept 2019
Thank you Nicholas, glad you enjoyed your stay.

4/10 Poor

Kristian

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely overnight stay with the family. Staff were lovely.
Stayed 1 night in Jul 2019
Response from Llyndir Team on 4 Sept 2019
Thank you

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff
Stayed 1 night in Jul 2019
Response from Richard on 1 Aug 2019
Dear Adrian, Thank you for taking the time to share your positive feedback, I am so pleased you enjoyed your time with us. Kind regards, Richard General Manager

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely evening away
Lovely staff food at evening meal was really good. The room was a little tired but very clean. Small but nice pool. Would go again
Stayed 1 night in Jul 2019
Response from Richard on 25 Jul 2019
Dear Elaine, Thank you for writing with your feedback, I am so pleased you enjoyed your time with us. Kind regards, Richard General Manager

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Richard on 24 Jul 2019
Dear Scott, Thank you for your lovely feedback. I am so pleased you enjoyed your time with us. Kind regards, Richard General Manager

10/10 Excellent

CHERYL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are amazing 😉
On arrival I was shown the spa and restaurant facilities. My room was clean and spacious and there was a personalised card from the manager and housekeeping staff which was a lovely welcoming touch. If staying more than one night and you forgo housekeeping they offer you a free drink as reward and eco friendly incentive which I have never experienced anywhere else and I thought it an excellent idea. My room also had plenty of wardrobe space and there was additional seating area which was nice. I had breakfast and evening meal which were tasty and reasonably priced. I used the pool and sauna facilities and these were small but adequate. I didn’t use the gym but it looked well equipped. The reason I didn’t give full marks for cleanliness was because the flooring in the changing room could do with a refurb and the window frames could do with a refresh of paint. Saving the best for last - i found all staff particularly friendly, helpful and professional - without a doubt they are a credit to the hotel and it’s best asset. Nothing was too much trouble for them even when it was clear that they were very busy during their peak meal service and on one occasion having to deal with a rather rude and unreasonable client who was insisting on having scampi when it was not on the menu. I would definitely go back if I was staying in the area.
Stayed 2 nights in Jul 2019
Response from Richard on 22 Jul 2019
Dear Cheryl, Thank you for taking the time to share your lovely feedback, I am so pleased you enjoyed your time with us and very much hope we can welcome you back again soon. Kind regards, Richard General Manager

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Attentive service very helpful and polite.high
Stayed 3 nights in Jul 2019
Response from Richard on 16 Jul 2019
Dear Keith, Thank you for your feedback, it is lovely to know that you enjoyed your stay. Kind regards, Richard General Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet with lovely grounds to walk in. The hotel was a nice place to relax.
Stayed 3 nights in Jul 2019
Response from Llyndir Hotel Team on 16 Jul 2019
Thank you, glad you enjoyed your stay with us.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
Staff were unhelpful and rude. Hotel is very basic. After arriving following a long journey from London we waited 20 minutes to be greeted at reception after having to go and find a member of staff ourselves. The night check in supervisor arrived, was unhelpful and proceeded to get his manager. On the duty managers arrival the supervisor told him I had been moaning right in front of me. I asked him to elaborate on what his comment meant and he told me he was just trying to explain the situation to his manager. The manager was equally unhelpful or able to make us feel welcome. The worst service I have experienced in a long time.
Stayed 1 night in Jul 2019
Response from Richard on 15 Jul 2019
Thank you for taking the time to write with the feedback of your recent experience with us. I am very sorry indeed that the team did not welcome you as one would expect. Typically we receive very positive feedback regarding our team so it is disappointing that this was not the case where you are concerned on this occasion. I hope we can welcome you back again in an attempt to restore your faith in us. Kind regards, Richard General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Richard on 15 Jul 2019
Thank you for taking the time to share your lovely feedback. I hope we can welcome you back again very soon. Kind regards, Richard General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, happy to.oblige, made very welcome for my birthday. Wedding parties kept well segregated from other guests. Clean and quiet. Restaurant menu was a bit unimaginative though with a lot of beefburger options
Stayed 2 nights in Jul 2019
Response from Richard on 12 Jul 2019
Thank you for taking the time to write your feedback, it is lovely to hear you enjoyed your time with us. I hope we can welcome you back again soon. Kind regards, Richard General Manager

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic setting. Great to have a pool and a spa. Rooms are very spacious. And reception staff friendly and helpful
Stayed 1 night in Jul 2019
Response from Richard on 8 Jul 2019
Thank you for offering your feedback, I am so pleased you enjoyed your time with us and hope to welcome you back again soon. Kind regards, Richard General Manager

6/10 Okay

Leon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019
Response from Richard on 8 Jul 2019
Dear Leon, Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely peaceful setting staff were excellent the hotel is lovely with lots of original features.
Stayed 1 night in Jul 2019
Response from Richard on 8 Jul 2019
Thank you for writing with your feedback, I am pleased you enjoyed your time with us and hope we are able to welcome you back to Llyndir Hall again soon. Kind regards, Richard General Manager