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Reviews of Chester Brooklands B&B

4 out of 5
Chester Brooklands B&B
8 Newton Lane, Chester, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 70 out of 85 reviews" "
Rating 8 - Good. 13 out of 85 reviews" "
Rating 6 - Okay. 2 out of 85 reviews" "
Rating 4 - Poor. 0 out of 85 reviews" "
Rating 2 - Terrible. 0 out of 85 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brookland's B&B is a great stay
Our stay at Brookland b&b in Chester was very enjoyable. The service was great, the food was fabulous and the hosts were so kind, welcoming, helpful and friendly. We would recommend others to stay there.
Stayed 2 nights in Dec 2019
Response from Mark and Remina on 9 Dec 2019
Thank you this is very satisfying to know. Have a lovely Christmas and we do hope to see you in the future. Thank you

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in excellent position for getting places
Stayed 2 nights in Nov 2019
Response from Mark and Remina on 9 Dec 2019
So pleased you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really brilliant time. Such a lovely welcome and care. Really friendly, homely, and great room. Made to feel we belonged. Great breakfast.
Stayed 7 nights in Nov 2019
Response from Mark and Remina on 16 Nov 2019
Thank you so much that is wonderful to hear.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay every thing went well
Stayed 2 nights in Oct 2019
Response from Mark and Remina on 11 Oct 2019
Thank you for your valued feedback

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Very friendly and accommodating. Will definitely be staying here again when I come back to Chester.
Stayed 2 nights in Aug 2019
Response from Mark and Remina on 27 Aug 2019
Thank you so much very pleased we met your expectations. Mark and Remina

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to rail and city. Cleanliness and service.
Stayed 2 nights in Aug 2019
Response from Mark and Remina on 12 Aug 2019
Thank you happy we met your expectations. Enjoy the rest of your vacation..

10/10 Excellent

PAULINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not find a fault .Had a great stay and would love to go back again.
Stayed 2 nights in Jul 2019
Response from Mark on 8 Jul 2019
Thank you for your lovely positive feedback. Glad you enjoyed your stay as we really enjoyed meeting with you. Hope to see you again in the future. Many thanks Mark and Remina

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Mark and Remina on 26 Jun 2019
Thank you we are pleased we have met your exoectations and you enjoyed your stay in our small family owned and ran B&B which as you experienced offers a peaceful relaxing stay but with a friendly homely feel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Mark and Remina on 4 Jun 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely B & B; clean and comfortable, run by the charming and very helpful Mark & Remina. Ideally placed for a stroll into Chester (15/20 mins) or catch the bus almost outside the property.
Stayed 3 nights in May 2019
Response from Mark and Remina on 19 May 2019
Thank you so much for letting us know we did our job and we met your expectations. We take pride in offering a very clean bed and breakfast so thank you for recognising this.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mark and Remina were absolutely lovely. Very welcoming on arrival. Very knowledgeable about what there was to do in the area. Breakfast was absolutely delicious too. Room was clean and bed was comfy.
Stayed 3 nights in Mar 2019
Response from Mark and Remina on 1 Apr 2019
Thank you it was a pleasure reading your feedback. Thank you for staying with us.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend stay
Host was extremely helpful nothing was too much trouble. Nice local pubs and restaurants and only a 20 walk into Chester. Very enjoyable weekend.
Stayed 2 nights in Dec 2018
Response from Mark and Remina on 28 Dec 2018
Thank you for your valued feedback. Hope to see you again. Mark and Remina

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xmas shopping trip
Stayed for 3 nights to do xmas shopping and visit zoo. Couldn't have picked a better place to stop. Walking distance from local village centre where there was plenty of places to eat and also easy walking distance from city centre shops. Bus stop to zoo just round corner so we didn't have to use car at all. B & B was spotless warm and very comfortable. David and Remina were very helpful with organising our day trips and had plenty of knowledge regarding places to visit and eat. We would highly recommend staying here and would definately stay again ourselves if in the area.
Stayed 4 nights in Dec 2018
Response from Mark and Remina on 28 Dec 2018
Thank you

10/10 Excellent

Doug, Gosport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can not fault this accommodation
Everything is as good as it gets. Owners are fantastic, nothing is too much bother. Breakfast is superb as is the room. Definitely going back!
Stayed 3 nights in Sep 2018
Response from Mark and Remina on 28 Oct 2018
So pleased you enjoyed our family owned and ran B&B. It was lovely meeting you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Mark and Remina on 19 Jun 2018
thank you for your patronage and supporting independent establishments like ours.

10/10 Excellent

Angie, B'ham

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Remina on 19 Jun 2018
thank you for taking the time to rate us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Remina and Mark on 19 Jun 2018
Thank you so much

10/10 Excellent

Anna, Port Macquarie, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy, comfortable, clean and convenient
Two of us stayed here for 4 nights. Very happy with standard of room and breakfast and helpfulness of owners, who provided lots of information and tips for sightseeing. Were able to walk to railway station in less than 15 mins and city centre in less than 30. Also used the bus service with stop outside property. Local village, 5 mins walk away, has good choice of eateries; also laundry and chemist.
Stayed 4 nights in May 2018
Response from Mark and Remina on 19 Jun 2018
How lovely for you to leave such positive comments. We are thrilled you enjhoyed your stay with us in Chester.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely B&B, 20 minute walk from Chester Centre and plenty of local pubs for food and beer.
Response from Mark and Remina on 9 May 2018
Thank you and so please we met your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location easy walk into Chester. Free car park and lots of local bars and places to eat. Owners very helpfull great cooked breakfast.
Stayed 3 nights in Apr 2018
Response from Mark and Remina on 1 May 2018
Thank you so much. Really pleased we ticked all the right boxes. We do hope to see you again some day.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mark and Remina on 1 May 2018
Thank you for your superb score

6/10 Okay

William

Liked: Staff & service
Weekend break
Owners made us feel very welcome and were friendly. However, room was small and dated and a number of areas were somewhat dusty! No heating in bathroom either. Noise could be heard late at night from the television in the bedroom of the house next door - probably high up on the wall like ours was!
Response from Mark and Remina on 26 Apr 2018
thanks for your feedback. In the bathroom their is a heater located above the door as you go in. Seems odd you never asked us for some help with that. With regards a dated room if you dont like old houses then of course Victorian fireplaces and sash windows may not be your thing as well as the solid oak furniture. The TV is placed in a good spot but again not your thing. Not to worry. We spend lots of time cleaning so again cannot see what you found as dusty as you put it as all picture rails, topso of doors and pictures get cleaned regularly as well as behind the beds. Thanks all the same. We retire at the end of this year but we have enjoyed many of our guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ideally located.The hosts were very welcoming and helpful. Lovely breakfast
Stayed 3 nights in Apr 2018
Response from Mark and Remina on 17 Apr 2018
Thank you for your positive feedback.

10/10 Excellent

Tony & Sheila, Salisbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly 15 mins walk into the centre of Chester.
Comfortable and warm welcome, would book again in the future.
Stayed 2 nights in Oct 2017
Response from Mark and Remina on 16 Nov 2017
thank you so much. It was lovely meeting you.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run by a very friendly couple, no question was too trivial for them to take the time to answer. The local area of Hoole is pleasant for night life and food, and Chester is just a short way away. (tip for anyone going into Chester, if there are two or more of you get a cab it's cheaper than two bus fares)
Stayed 2 nights in Oct 2017
Response from Mark on 14 Nov 2017
We are so pleased you enjoyed your stay with us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely B and B!
Very impressed with this accommodation. Exceptional room, great location near town (frequent bus service if needed, however we enjoyed the walk), friendly and helpful hosts with a delicious breakfast. Would stay here again!
Stayed 2 nights in Sep 2017
Response from Mark on 14 Nov 2017
Thank you for your wonderful feedback.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Stay at Chester Brooklands B&B
We had a nice two day stay at the B&B. Our host, Mark, was helpful and friendly. The breakfasts were good with nice selections to choose from. Not to far about a mile from Chester City Center so we could walk there. It was an overall very pleasant stay. We'd stay there again if the opportunity comes up.
Stayed 2 nights in Sep 2017
Response from Mark on 16 Sept 2017
Thank you we are so pleased you enjoyed your stay with us and enjoyed our wonderful location being so close to our local village which as you found is full of good restaurants, pubs, shops as well as a launderette. Thank you for your feedback. Mark and Remina

10/10 Excellent

tom, g69

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideal location
booked for a 5 night stay.ideal location only a short walk to city centre or take a bus from stop right outside hotel.lovely room with spacious en suite.comfortable bed and furniture. mark was very friendly and informative regarding things to do around the area. excellent breakfast every morning with plenty of choice.
Stayed 5 nights in Sep 2017
Response from Mark on 16 Sept 2017
Thank you for your feedback. We are so pleased you enjoyed your stay in our small quiet relaxing B&B. Mark and Remina

10/10 Excellent

MARGARET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable b&b
Comfortable b&b, helpful owners, good location, easy walk into city centre with a choice of pubs/restaurants within walking distance.
Stayed 2 nights in Sep 2017
Response from Mark on 16 Sept 2017
So pleased you enjoyed your stay with us. Also pleased you enjoyed our local village shops, bars and restaurants all within a 5 monute walk from us. Thank you for your feedback. Mark and Remina

10/10 Excellent

Bruce, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Chester
Mark & Remina were excellent hosts.. They went out of their way to make our stay as memorable as possible.
Response from Mark and Remina on 29 Jun 2017
Thank you for your feedback. It was delightful meeting you and seeing how you enjoyed our wonderful area which has so much to offer. Enjoy the rest of your holidays.

10/10 Excellent

Candice, Brisbane Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
We stayed 2 nights and found the accommodation very comfortable and spacious. The breakfasts were generous and great and the bed very comfortable. The owners were friendly and very helpful in advising on best places to see in a couple of days. Had a great overall stay.
Stayed 2 nights in May 2017
Response from Mark on 16 Jun 2017
Thank you for your feedback. Glad you enjoyed opur family home and family run B&B. We have done this now for 15 years and are coming towards the end of our adventure. We do hope to see you again before we finally close.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
The room was well appointed and we had an enjoyable stay.
Stayed 3 nights in May 2017
Response from Mark on 16 Jun 2017
thank you for your feedback.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent B&B, with friendly staff.
I must say that my recent visit to this B&B was great, Mark the owner was very friendly and helpful. The rooms were very clean and the bathroom was a good size. I would definitely stay there again.
Response from Mark on 18 Jun 2017
Thank you so much for your feedback. It was a real pleasure meeting you and have you stay in our small family home B&B. We do hope to see you again some time.

10/10 Excellent

Ronald L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic B&B
Very nice place, a bit of a walk or a short cab ride to the RR station. Host was very hospitable, ensure we had taxi, etc., rooms were not large but good enough, shower only. Several emails to make sure our arrival was efficient. Good breakfast, parking (but check), said to be a good area for cafes, but we weren't able to try it.
Response from Mark on 16 Jun 2017
Thank you for your feedback on our home and small friendly B&B. All our rooms are fitted with power showers, large shower cubicles, WC and a wash basin. So pleased you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bed and breakfast
Great bed and breakfast within easy walking distance to shops restaurants and pubs and 15 minutes walk into Chester or catch the bus just outside everything you need for a most enjoyable weekend !
Response from Mark on 16 Jun 2017
thank you for your feedback. Glad you enjoyed staying with us and enjoyed not just our wonderfu city just 15 minutes walk away but also our award winning best in the country "village to live" with all its shops, restaurants, bars and friendly locals.

10/10 Excellent

Geoff, Gloucester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE ZOO IS ONLY ABOUT 10 MINUTES DRIVE AWAY
We had a warm welcome from our hosts who provided all the information that we required. The hotel is situated in a side street and therefore with our room at the rear we had a peaceful stay. We went to the Zoo which was the main point of our stay. This is about 10 minutes drive away, we also visited Cheshire Oaks Designer outlet, again a fairly short drive. The room was spotless with everything we needed and there was a good range of choice at breakfast time. Plenty of eating places nearby for an evening meal, all within walking distance. We would happily stay again!!!
Response from Mark on 18 Apr 2017
thank you for your comments. So pleased we met your expectations.

8/10 Good

MR A J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mark on 17 Mar 2017
Thanks for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly host
Great B & B
Response from Mark on 17 Mar 2017
So pleased you loved our refurbishment works done throughout the Winter. Hope to see you again. Mark and Remina

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and very comfortable
I liked my room very much.It was a good size with a lovely old fireplace and a view on to a pretty garden and it had everything I needed. Breakfast was perfectly cooked and served. Altogether a great experience.

10/10 Excellent

nicola, walkden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family run hotel.
We only stayed one night but were welcomed by the owners.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent little b&b
Really enjoyed our 1st visit to chester, b&b was excellent in every way,lovley helpful people. great location walking distance to local and city centre shops, 10 mins car drive to zoo.would definitely recommend and stay again if visiting chester, lots to see and do in city itself and of course the zoo. Great pubs and restaurants all in walking distance.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Friendly and Great Value
Very helpful and friendly staff. Plenty of heating in the winter. Very comfortable bed. Immaculately clean. Delicious complimentary breakfast including homemade jams. Extra special touch of cookies to have with tea and coffee in your room. Would stay again if we are in the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, great hosts and easy walk to the train into Liverpool. Also cheap taxi into the town centre

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice B&B
Mark was the consummate host. He helped us with our luggage, train schedules, and restaurant reservations. Breakfast was yummy and our room was very nice (not huge); clean and quiet with nice amenities. The location was also very convenient to several restaurants, the train station and the center of town. Parking was a bit tight, but once we parked we didn't need the car until we left. Would stay here again.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing for cathedral, shopping and just being.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 16 Sept 2016
ok thanks. Sorry it was not 5 out of 5

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 16 Sept 2016
Thank you that is lovely to hear.

10/10 Excellent

S.R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very friendly & helpful
Warmly greeted by Mark who was very helpful & happy to organise gluten free breakfast for me. Lovely clean room, great location.
Response from mark.tollet@gmail.com on 16 Sept 2016
thank you so much.

8/10 Good

Old Man , Sydney, AU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
This B&B is located in a quiet street, Newton Lane, a short walk from the center of a small village. Here you can get all that a traveler needs, in particular, food and a laundromat. How welcome was the laundromat after several weeks of travel. The hotel itself is just right for a laid back stay, breakfast is served on time and the choice is good for simple fare. Bed is comfortable and bathroom clear and tidy. My window looked over the back garden which is a real English delight. I am very happy with my stay.

10/10 Excellent

mrs janice m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 16 Sept 2016
thank you so much