The Queen at Chester Hotel, BW Premier Collection

4.0 star property
Victorian hotel with fitness centre and business centre

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

The Queen at Chester Hotel, BW Premier Collection

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Front of property
Exterior
Superior Room, 1 Double Bed, Non Smoking | Iron/ironing board, free WiFi, bed sheets
Lounge
Lobby

Overview of The Queen at Chester Hotel, BW Premier Collection

8.4

Very good

Popular amenities

  • Breakfast available
  • Pet-friendly
  • Parking available
  • Free WiFi
  • Gym
  • Housekeeping
The price is £67
Price available on 24/3/2024

Explore the area

City Rd, Chester, England, CH1 3AH
  • Popular LocationChester Cathedral15 min walk
  • Popular LocationChester City Walls16 min walk
  • Popular LocationChester Racecourse3 min drive
  • AirportChester (CEG-Hawarden)24 min drive
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Room options

Suite, 1 King Bed, Non Smoking

  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Single Beds, Non Smoking (Shower Only)

  • Sleeps 2
  • 2 Single Beds

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

  • Sleeps 3
  • 1 Double Bed

Superior Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

  • 377 sq ft
  • Sleeps 2
  • 2 Single Beds

Standard Room, 1 Double Bed, Non Smoking

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 Single Bed, Non Smoking

  • 301 sq ft
  • Sleeps 1
  • 1 Single Bed

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Family Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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About the area

Chester

Located in Chester, The Queen at Chester Hotel, BW Premier Collection is in the city centre and near a train station. Stanney Woods and Burton Mere Wetlands reflect the area's natural beauty and area attractions include Chester Zoo and Chester Roman Gardens. Looking to enjoy an event or a game while in town? See what's happening at Skate Academy or Chester Racecourse. Guests love the hotel's central location.

What's nearby

  • Chester Cathedral - 15 min walk
  • Chester City Walls - 16 min walk
  • University of Chester - 2 min drive
  • Chester Racecourse - 3 min drive
  • Chester Zoo - 6 min drive

Getting around

  • Chester Station - 1 min walk
  • Liverpool (LPL-John Lennon) - 40 min drive

Restaurants

  • Istanbul BBQ - 6 min walk
  • Town Crier - 1 min walk
  • Bromfield Arms Chester - 11 min walk
  • The Old Harkers Arms - 5 min walk
  • The Deva Tap - 4 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

Upscale hotel in the city centre
At The Queen at Chester Hotel, BW Premier Collection, you can look forward to a terrace, a garden and dry cleaning/laundry services. Be sure to enjoy a meal at Kings Quarters, the on-site restaurant. In addition to a fireplace in reception and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Breakfast (surcharge), free train station pick-up and self-parking (surcharge)
  • Express check-out, meeting rooms and smoke-free property
  • Coffee/tea in reception, tour/ticket information and concierge services
  • Guest reviews say great things about the central location and helpful staff
Room features
All 128 rooms feature comforts such as 24-hour room service, in addition to amenities such as free WiFi. Guest reviews highly rate the overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with showers and shower/bath combinations
  • TVs with digital channels
  • Coffee/tea makers and daily housekeeping

Languages

Czech, English, French, German, Italian, Japanese, Polish, Portuguese, Romanian, Slovak, Spanish, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free train station pick-up shuttle
  • Uncovered parking on site (GBP 15 per night)

Food and drink

  • Daily breakfast to-go available 6:30 AM–9:30 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cocktail Bar
  • Kings Quarters

Things to do

  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from February 19 2024 to April 30 2024 (dates subject to change):
  • Bar/Lounge(s)
The property will be renovating from 19 February 2024 to 30 April 2024 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Front desk
  • Lobby

Alternative facilities will be available off-site during the renovation.

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for to-go breakfast: from approximately GBP 15.00 per person
  • Uncovered self-parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is The Queen at Chester Hotel, BW Premier Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 50.00 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at The Queen at Chester Hotel, BW Premier Collection?

As of 19 Mar 2024, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel, BW Premier Collection on 24 Mar 2024 start from £66.61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Queen at Chester Hotel, BW Premier Collection?

Self-parking is available for GBP 15 per night.

What time is check-in at The Queen at Chester Hotel, BW Premier Collection?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at The Queen at Chester Hotel, BW Premier Collection?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is The Queen at Chester Hotel, BW Premier Collection located?

Located in the heart of Chester, this hotel is 0.4 mi (0.6 km) from Grosvenor Park and 2.7 mi (4.3 km) from Chester Zoo. St John the Baptist Church and St Paul's Church are also within 15 minutes. Chester Station is only a 1-minute walk.

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 493 out of 1008 reviews" "
Rating 8 - Good. 313 out of 1008 reviews" "
Rating 6 - Okay. 106 out of 1008 reviews" "
Rating 4 - Poor. 56 out of 1008 reviews" "
Rating 2 - Terrible. 40 out of 1008 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Was undoing a renovation room was upgraded but seemed smaller had to go all the way around the hotel to find entry through the car park no notification from EXPIDA OR HOTEL as a disabled person was awarded and very poor service and communication

4/10 Poor

Paul

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front staff male with glasses is very rude. On Saturday late evening there was another gentleman with a beard behind the desk and he was very polite. Breakfast staff very polite and efficient, breakfast was good. Hotel was being part refurbished which we were not told about. Took ages to check in, even though 2 people behind desk, only the young female was checking people in. The rude man wasn’t doing much. There was a line of people outside door waiting to check in. Not very professional!
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third time I’ve stayed at this hotel and it won’t be the last the staff are really friendly and the breakfast is excellent definitely will be coming back again soon
Stayed 2 nights in Mar 2024

8/10 Good

Sally

Stayed 2 nights in Feb 2024

2/10 Terrible

David

Stayed 2 nights in Feb 2024

8/10 Good

Geoff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lounge room was perfect for relaxing. Car parking slightly ott but i suppose to be expected considering its position.
Stayed 1 night in Feb 2024

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service
It would have been better to mention in advance about the ongoing works at the property. Fire alarm at night was a minor concern
Stayed 1 night in Feb 2024

10/10 Excellent

Bethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay as always here.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time that I have stayed in this hotel and absolutely love staying there the staff are amazing and will be be coming back again
Stayed 1 night in Dec 2023

General hotel information

Reasons to Book
Property Cleanliness & Nice Bathroom
Check-In Time
4:00 PM
Check-Out Time
11:00 AM
Nearest Airport
Chester (CEG-Hawarden)