Front of property

Reviews of The Queen at Chester Hotel, BW Premier Collection

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 496 out of 1010 reviews" "
Rating 8 - Good. 312 out of 1010 reviews" "
Rating 6 - Okay. 107 out of 1010 reviews" "
Rating 4 - Poor. 55 out of 1010 reviews" "
Rating 2 - Terrible. 40 out of 1010 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were very helpful and the hotel was near the town and station
Stayed 2 nights in Sep 2023

10/10 Excellent

Katriona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel that provided great service and welcoming staff. Breakfast was amazing, you felt very safe and well looked after. With the hotel being just outside the station and a short walk from the town, it made my stay easier and more enjoyable. I would happily stay again.
Stayed 3 nights in Mar 2024

8/10 Good

Liz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing refurbishment work but this didn't affect my stay. The staff were extremely helpful and friendly. Breakfast was of a good standard - crisps, chocolate and water in the room was a nice touch!
Stayed 2 nights in Mar 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Mar 2024

6/10 Okay

Andrea

Travelled with group
Disliked: Amenities, property conditions & facilities
We booked The Queen’s for its traditional features, however that part of the hotel was being renovated, which we were only informed about during online check in! When we arrived and even though I had completed the booking form online, checking in was very slow. There was no information in the rooms, the TV was not set up and took ages to work. We then discovered there was only one restaurant open, where we would eat breakfast as well! And this is where the only “bar” was located. To top this all off I was charged twice for both rooms because of a new computer system, still waiting for my money to be returned. Only good point was they were very good with gluten free options and service, as I am Coeliac.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Was undoing a renovation room was upgraded but seemed smaller had to go all the way around the hotel to find entry through the car park no notification from EXPIDA OR HOTEL as a disabled person was awarded and very poor service and communication

4/10 Poor

Paul

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front staff male with glasses is very rude. On Saturday late evening there was another gentleman with a beard behind the desk and he was very polite. Breakfast staff very polite and efficient, breakfast was good. Hotel was being part refurbished which we were not told about. Took ages to check in, even though 2 people behind desk, only the young female was checking people in. The rude man wasn’t doing much. There was a line of people outside door waiting to check in. Not very professional!
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third time I’ve stayed at this hotel and it won’t be the last the staff are really friendly and the breakfast is excellent definitely will be coming back again soon
Stayed 2 nights in Mar 2024

8/10 Good

Sally

Stayed 2 nights in Feb 2024

2/10 Terrible

David

Stayed 2 nights in Feb 2024

8/10 Good

Geoff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lounge room was perfect for relaxing. Car parking slightly ott but i suppose to be expected considering its position.
Stayed 1 night in Feb 2024

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service
It would have been better to mention in advance about the ongoing works at the property. Fire alarm at night was a minor concern
Stayed 1 night in Feb 2024

10/10 Excellent

Bethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay as always here.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time that I have stayed in this hotel and absolutely love staying there the staff are amazing and will be be coming back again
Stayed 1 night in Dec 2023

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff
Stayed 1 night in Dec 2023

6/10 Okay

Ian

Travelled with partner
Liked: Amenities
Pleasant stay - dined in Kings Grill - mixed grill was very disappointing, and very slow service - no complaints with breakfast was great with great choice
Stayed 1 night in Dec 2023

8/10 Good

Phil

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas 23
I stayed for one night Boxing Night last minute as no trains home after a hotel stay elsewhere. It was a nice hotel but not for me generally. The room was lovely and couldn’t fault, but outside of that I felt like I was in a nursing home and I am in my 50’s. The room was in an annex 7 floors up with a broken lift, so not easily accessible. The breakfast was poor, lukewarm, mass produced, canteen style. Unfortunately wouldn’t stay again. On a positive great character hotel, dated but the room I had was modern, amazing bathroom and comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient for town shops and restaurants inns and amenaties
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Really poor. When I pay for a hotel stay, I should not expect to feel as if I'm sleeping above a nightclub. The hotel clearly decided to capitalise on lucrative Christmas parties, while charging hotel guests full price for a worse quality of stay. Hotel rammed full of party guests and loud music ongoing until midnight. We really shouldn't be paying full price when the hotel decides to deprioritise being a hotel in order to sell nightclub tickets...
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have a wonderful stay here Comfortable bed delightful room

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional customer service
I had an interesting experience as I was entering the car park, as someone had deliberately emptied the bottle bin across the entrance as well as two very large bin sacks. As I was attempting to move them, the chef and one of his staff came out of the kitchen and explained to me that a passer by, clearly drunk, had threatened a team member and when challenged, had subsequently caused the damage. The chef, 'Speedy' was very apologetic and ensured that I was compensated for my troubles with several delicious extras in my meal that night. It was exceptional service and he went the extra mile even though he had not caused the trouble I was faced with. Speedy's actions made the stay very memorable for all the right reasons. When I went to my room it was so hot that there was no way I was going to be able to sleep, so the reception staff moved me to a cooler and more suitable room - again very good service.
Stayed 2 nights in Dec 2023

8/10 Good

Cathrine

Liked: Cleanliness, staff & service, room comfort
Good value
Liked the option of housekeeping or a drinks voucher, great idea for a 2 night stay Room clean but decor very dated and a bit shabby. Very friendly welcome, free map and orientation.
Stayed 2 nights in Dec 2023

6/10 Okay

Elaine

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Not bad for one night, however would pick somewhere better next time..
Stayed 1 night in Dec 2023

10/10 Excellent

Hui Yann

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Alan

Disliked: Cleanliness, property conditions & facilities
What a shame
The last time I stayed at this hotel for a family get together, christmas shopping and catch up was 2022, I told myself then never again. The Hotels.com landing page for the hotel lurred me back, showed a bright airy well presented room. Instead we got the same dark dingy room as we had in 2022, Im know thinking this cant go without a mention especially when a tuesday amd wednesday 2 night stay for 2 rooms costs in excess of £339.00 without hotel drinks etc. do the sums on a year. The following items were a disgrace, broken toilet seat - broken bathroom floor tiles - paint coming off the skirting boards - shower head dirty and moldy - no fitted sheet or mattress protector so sheet kept coming loose and we were on the mattress itself - door handles where people push the doors open were dirty, check out above the dirty push brss plate to the revolving door, its black wirh filth! think the cleaning aspect of the place is hoover and dust only, its an absolute shame as it is a beautiful property. Think 2024 we will try other options in Chester.
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Kuldeep

Travelled with family
Alot of character
Parking cost additional, good location, looking tired in places but good value for charge
Stayed 1 night in Dec 2023

10/10 Excellent

Lesley

Stayed 2 nights in Dec 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful old hotel
Bery welcoming staff, lovely comfortable room, everything you need for a stay. Bar staff made our night very freindly and good fun, they were amazing Staff in restaurant were very helpful lovely breakfast lots of choice.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Busy hotel. Very convenient for station but town centre walkable too. Noisy parties both nights we stayed but may be quieter when it’s not Xmas season.
Stayed 2 nights in Dec 2023

4/10 Poor

Stuart

Business traveller
Disliked: Staff & service, property conditions & facilities
Stuart’s nightmare stay!
Not a pleasant stay, a room with 10 electrical sockets and 2 work, only 1 ceiling light working in the bathroom, reported to reception, no update until I pestered, offered an extension lead! Asked where the fitness suite was, closed for refurb until 2024, that wasn’t mentioned on booking my stay. Went to the bar for food, greeted by a female bar member who looked at me and said “Yes mate”! Couldn’t even advise if they could supply me a meal as the kitchen closed in 30 minutes, I left and went elsewhere!. Couldn’t wait to check out, won’t be returning.
Stayed 4 nights in Dec 2023

4/10 Poor

Phillip

Travelled with family
Liked: Cleanliness, staff & service
Nightmare
A disaster from the start, booked queens hotel but was located in kings,had to walk length of building to get to lift as only one working, then had to walk up one flight, room was cold bathroom very cold towel rail not working extraction fan not working, fire alarm went off after just got to sleep, then had to walk down 3 flights of stairs to exit building and we are elderly disabled people, stood outside in cold only to be told false alarm. Then to finish off the stay, in the morning we couldn’t use the lift to get down to the ground floor as there was a conference booked so we had to walk down stairs again with our suitcase. And track once again to main hotel reception. On the plus side the breakfast was good and the staff were very friendly except for the restaurant manager who was rather abrupt and didn’t seem to have many people skills Finally, when I booked it said parking available but didn’t mention it was in a privately owned park and was £12 a day. The last time I stayed here it was a feathers group hotel red carpet at entrance and man on door in uniform and top hat with a very warm welcome also free parking at rear for guests I will definitely not be staying here again!
Stayed 1 night in Dec 2023

8/10 Good

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good experience, would definitely stay again
Stayed 1 night in Dec 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Queens Chester stay
Really helpful staff. Stayed in the old main building on this visit and the room wasnt as nice as the newer room we had on a previous visit. The Waiting Room bar could do with a refurb but mostly the hotel is really nice and convenient from the trains
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queen @ Chester
Lovely stay this time, very helpful and informative checkin/out staff Immaculate silver service Marvellous Kings grill meal Tasty breakfast with lots of choice A bit pricey but you get what you for so well worth it
Stayed 2 nights in Nov 2023

8/10 Good

Vera

Stayed 1 night in Dec 2023

10/10 Excellent

Ruth

Stayed 2 nights in Nov 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient for transport, easy access to the city.
Stayed 4 nights in Nov 2023

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there before the revamp and it is much improved, all staff we spoke to were excellent. Would recommend very highly!
Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Stayed 1 night in Nov 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the stay at the Queen Chester hotel.
Stayed 1 night in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Room felt quite tired, frayed carpet, missing drawer, bland and uninspiring, which is a shame as the other areas of the hotel look great. The bed was extremely comfortable, breakfast very good, although not available until 8am at weekends.
Stayed 1 night in Nov 2023