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Trident, Chennai - Chennai Hotels
Rating: 5.0 Stars
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Trident, Chennai

1-24 G S T Road, Chennai - Map
 
 
We had a plane to catch on Sat Jan 23 (Netaji's birthday!) from Chennai to Washington. We planned to stay Fri night at the hotel. However, a snow storm resulted in our flight being cancelled. We requested the hotel to move our reservation to Mon or Tue. But they did not. So, we lost 100% of our prepaid room rate. We have stayed at the Trident multiple times. Although Trident went by the book regarding free room cancellations, it was disappointing that, as returning customers, we had no advantage even when extraordinary circumstances, like an act of Nature, arrive after the free cancellation deadline passes. In contrast, on a different occasion, we got a 20% discount at Taj Coromandel (Chennai) when, by the book, Taj didn't have to do it. Was Taj's ability to be nimble a product of the Tatas' long and rich history in business that stretches back to the dawn of India's freedom?
Traveller from Kerala
Situated near the airport, this luxury hotel is 2.6 mi (4.2 km) from Phoenix Market City and 2.9 mi (4.7 km) from Guindy Race …More

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