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Reviews of Lia Chengdu Hotel

4 out of 5
Lia Chengdu Hotel
No. 59, Renmin East Road, Jinjiang District, Chengdu, Sichuan

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 57 reviews" "
Rating 8 - Good. 26 out of 57 reviews" "
Rating 6 - Okay. 6 out of 57 reviews" "
Rating 4 - Poor. 4 out of 57 reviews" "
Rating 2 - Terrible. 2 out of 57 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lia Hotel
The location is good. The room is clean and spacious. As in most hotels in China, most of the staff can’t speak English properly except for one or two. However, they use a language translation app which can get the messages across. It’s very noisy early in the morning due to some noises from some construction work nearby. I was woken up by the noise. The hotel had provided a pair of rubber ear plugs but I am not using it as I want to hear what’s going on.
Stayed 1 night in Oct 2019
Response from Alisa on 17 Dec 2019
Dear guest, thank you for your comment about the hotel. We apologize for what you encountered. We will strengthen the management of employees, and improve our service quality. Finally, we sincerely hope you could come and experience again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The hotel location is very convenient and service was great. We got room upgrade for free. My son also likes their robot that bring small items that you ordered to your room.
Stayed 5 nights in Jul 2019
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are more than delighted to hear that you enjoyed the robot. Your satisfaction is the best compliments for us. We are looking forward to seeing you again !

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lia! is the place to stay in Chengdu!
We loved our stay here. The location was central and convenient to the Metro. Most important the rooms were spacious, AC was good and the room was very comfortable with a great view to boot. Would stay here again in a heartbeat.
Stayed 3 nights in Jul 2019
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are very delighted to hear that you enjoyed staying with us. Your satisfaction is the best compliments for us. We are looking forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in chengdu
Great hotel. Great location. The most comfy bed, pillows and blanket!!
Stayed 3 nights in Apr 2019
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are more than delighted to hear that you enjoyed staying with us. Your satisfaction is the best compliments for us. We are looking forward to seeing you again!

8/10 Good

MAVIS

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are looking forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are more than delighted to hear that you enjoyed the staying with us. Your satisfaction is the best compliments for us. We are looking forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are more than delighted to hear that you enjoyed the staying with us. Your satisfaction is the best compliments for us. We are looking forward to seeing you again!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Maids were great staff tried hard to understand all needs local area easy to go anywhere many local things to do that are free museums shopping and easy access to the metro only 6 minute walk
Stayed 1 night in Jan 2019
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are more than delighted to hear that you enjoyed the staying with us. Your satisfaction is the best compliments for us. We are looking forward to seeing you again!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
The maids were great friendly staff ! ! Clean and close to everything metro only 5 minute walk museums and other things 10 minutes . They also helped many things directions and copies needed or papers.
Stayed 4 nights in Dec 2018
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are more than delighted to hear that you enjoyed the staying with us. Your satisfaction is the best compliments for us. We are looking forward to seeing you again!

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The buffet and the service was amazing. We were supposed to check in at 2pm and checkout at noon the next day. We reached early and were allowed to check in at 11am. When asked about the checkout time. The reception told us it was 2pm.
Stayed 1 night in Dec 2018
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are more than delighted to hear that you enjoyed the staying with us. Your satisfaction is the best compliments for us. We are looking forward to seeing you again!

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are looking forward to seeing you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us.We are looking forward to seeing you again!

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2018
Response from LIA hotel on 12 Nov 2018
Thank you choose our hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from 小雅 on 30 Oct 2018
感谢您的点评，期待您的再次光临

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from LIA hotel on 26 Oct 2018
感谢您的评论，期待您的再次光临!

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2018

6/10 Okay

Tang, Singapore

Liked: Cleanliness
Not bad
Hotel room not bad
Response from MAGGIE on 23 Oct 2018
Thank you for your comments and sincerely look forward to your coming again.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Food in restaurant is too bad, too expensive, not worth

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointment on the hotel arrangement
The overall stay at the hotel are excellence but I am not satisfactory with the explanation on the booking of including breakfast are ONE pax per rooms when I have made the hotel reservation for 2 room with 2 pax and 3 pax respectively. I don’t accept on the reason on stating that it is a part of the marketing approach. How can the hotels.com let us made the hotel booking for 2 pax and 3 pax with the misinterpretation of only 1 included Breakfast per ROOM per NIGHT. Also, during the check-in for the 3 pax bedroom hotel booking, the staff at the counter even asks me to top up for the additional beds for the 3rd pax to the 3 pax bedroom. I am very disappointed on the arrangement on this hotel booking at Minyoun Central Hotel.

10/10 Excellent

wei han

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服务亲切 价格合理 地点非常好 高度推荐
Stayed 3 nights in Nov 2019
Response from Alisa on 17 Dec 2019
亲爱的客人, 感谢您对成都明宇丽雅酒店的好评和喜爱！为客人提供便捷周到满意的住宿体验是我们一直秉承的服务理念，很高兴我们的努力能得到您的认可。相信我们的努力同样会为您下次入住带来更加愉悦的体验。再次感谢您的下榻，期待您的再次光临！

10/10 Excellent

HYUN WOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 좋습니다. 다만 입구 찾기가 너무 힘듭니다.
Stayed 4 nights in Oct 2019
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us.we are so sorry to hear that hotel entrance is hard to find ,we hope you could contact us.We sincerely hope you could come and experience again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
フロントの方が親切、アクセスよし
フロントの方がとても親切で、こちらのお願いなどしっかり聞いていただきました。(簡単な中国語でのやりとりでした。日本語はたぶん通じないと思います。)室内も清潔でしたし、毎日の掃除も問題なくしていただきました。地下鉄の天府広場駅からも近く、成都を中心に観光しようと思うならこちらに連泊するのもありですね。ちょっとした食事ならこの天府広場駅の中にフードコートのような場所があるので、そちらで済ますことができました。斜向かいに、現地のスーパーの様なところがあって、お土産もそちらで購入できました。
Stayed 6 nights in Aug 2019
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are more than delighted to hear that you enjoyed staying with us. Your satisfaction is the best compliments for us. We are looking forward to welcoming you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel ,We are looking forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are looking forward to welcoming you back soon!

2/10 Terrible

YI

Disliked: Staff & service, room comfort
都已经5月下旬的天气，客房里竟然不舍得给客人开冷空调。再三投诉也没有效果。
Stayed 4 nights in May 2019
Response from Alisa on 17 Dec 2019
尊敬的客人，感谢您对酒店的厚爱与关注，您在点评中反映的问题我们已进行整改，对于给您带来的不便深表抱歉，诚挚期待您的再次光临!

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Alisa on 19 Dec 2019
亲爱的客人, 感谢您对成都明宇丽雅酒店的好评和喜爱！为客人提供便捷周到满意的住宿体验是我们一直秉承的服务理念，很高兴我们的努力能得到您的认可。相信我们的努力同样会为您下次入住带来更加愉悦的体验。再次感谢您的下榻，期待您的再次光临！

8/10 Good

CHIH-YAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are looking forward to seeing you again!

8/10 Good

Wai Ying Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are more than delighted to hear that you enjoyed the staying with us. Your satisfaction is the best compliments for us. We are looking forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nearly metro,service very nice didnt cheat me taxi price between airport and hotel,very clean room,
Stayed 5 nights in Feb 2019
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are more than delighted to hear that you enjoyed the staying with us. Your satisfaction is the best compliments for us. We are looking forward to seeing you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Alisa on 17 Dec 2019
Dear Guest, Thank you for choosing LIA Chengdu Hotel and taking the time to share your experience with us. We are looking forward to seeing you again!

10/10 Excellent

Yan, Paris

Liked: Staff & service, property conditions & facilities
Central, tout se fait à pied. Transport public à proximité. Ideal et propre.
Stayed 2 nights in Oct 2018
Response from candy on 4 Nov 2018
Dear guests, thank you for your comments and welcome your next visit.

10/10 Excellent

chuanche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good.
Stayed 1 night in Oct 2018
Response from MAGGIE on 7 Nov 2018
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

CHUNSZU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置好 WiFi 有20m以上 景觀佳 附近生活機能好
Stayed 3 nights in Oct 2018
Response from 小雅 on 7 Nov 2018
感谢您的评论，很开心您住的满意，我们会继续努力的，期待您的再次光临

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
실망
오래된 숙소 청결하지 않음 그리고 조식 메뉴가 부실함 다시 이용계획 없음
Stayed 2 nights in Oct 2018
Response from LIA hotel on 30 Oct 2018
존경하는 손님, 당신의 건의에 감사 드립니다. 우리는 이에 대해 개선할 것입니다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
英語が喋れないスタッフはスマホで翻訳して筆談になります。それ以外は、部屋も綺麗だし特に不満はなかったです。朝食ビュッフェは個人的にはちょっと合わなかったので、外で食べてました。
Stayed 7 nights in Oct 2018
Response from MAGGIE on 25 Oct 2018
親愛なるお客様、成都明ウリヤホテルを選んでいただいてありがとうございます！あなたの貴重な意見に感謝して、ホテルの管理層はすでに高い重視を引き起こしてそしてすぐに改善して向上させて、関係者に対して訓練を強化して、私達は心からあなたが再び麗雅に入居する時楽しく満足している入居体験を望みます。また、ありがとうございました。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
成都、中心地
こちらのホテルは２回目です。 言葉は、中国語、英語、のみ。 スタッフの対応は普通ですが、移動、観光には良い場所です。 部屋は、喫煙、禁煙、あります。 成都駅も近いです。
Stayed 6 nights in Jun 2018
Response from 小雅 on 29 Oct 2018
コメント、ありがとうございました貴重なご意見に感謝します。従業員の言語方面の訓練を強化します。

6/10 Okay

KA CHAI

Stayed 2 nights in May 2018

8/10 Good

Canit

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel central très bien placé
L’hotel est très central pour visiter la ville. Je me suis déplacée en métro vélo taxi. L’entrée de l’hotel se fait par une petite rue pas très engageante mais s’avére sans problème. La principale difficulté c’est la communication très très peu de personnel parlent anglais. Et si par hasard vous trouvez quelqu’un son anglais est très sommaire ... Le confort est correct, Mais peut etre inégal d’une chambre à l’autre.
Stayed 3 nights in May 2018
Response from 小雅 on 23 Oct 2018
Merci pour vos commentaires, nous permettra de renforcer la formation du personnel des langues étrangères, impatient de vous revoir, je vous souhaite un heureux tous les jours

8/10 Good

Longjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置好，房间舒服
great location, confortable room, friendly staff
Stayed 3 nights in May 2018
Response from 小雅 on 23 Oct 2018
Thank you for your comments. I look forward to seeing you again.

8/10 Good

CHI HIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
感覺一般
酒店附近吃飯的地方不多 而且附近也有工程進行 噪音比較大 而且問酒店人員附近有什麼都說不知道 加上酒店空調沒法打開
Stayed 3 nights in Mar 2018
Response from 小雅 on 29 Oct 2018
感谢您的评论，酒店地处市中心，周边很多小吃和景点哦，亲下次过来可以咨询总台或大堂副理，我们很乐意为你介绍美食美景哦~~~期待您的再次光临

8/10 Good

emmanuel

Liked: Cleanliness, property conditions & facilities, room comfort
Grand studio pour un prix très raisonnable
J'ai pris le studio sans fenêtre mais grand avec grande salle de bain, tout était au top mise à part la climatisation et il fait vraiment chaud lorsque l'on n'a pas de fenêtre... la femme de ménage n'a pas su le régler, sinon la chambre est vraiment bien centrée dans la ville. Un vrai plus : je suis arrivé à 8h du matin et j'ai eu le droit à ma chambre immédiatement, ça compte beaucoup, bravo !
Stayed 1 night in Mar 2018
Response from MAGGIE on 23 Oct 2018
Je vous remercie de votre évaluation, nous avons l'honneur de vous servir, votre satisfaction est notre objectif de vivre tous de poursuivre, de gestion de nouveau sincèrement hâte de vous.

10/10 Excellent

Chien Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
隔音有點差，其他都很不錯，尤其是早餐特別豐盛
Response from 小雅 on 23 Oct 2018
感谢您的评论，期待您的再次光临哦

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
部屋が霉くさい、スリッパがない、のみ水もない。電話でスリッパ頼みましたがしばらく、服務員が スリッパ渡しなががなぜスリッパがない 怒るそうに言っで行きました。この問題は私言うべきですが、可笑しいです。
Response from 小雅 on 23 Oct 2018
貴重なご意見に感謝します。部屋の中には2足のスリッパを用意しております。それぞれ2つのベッドの下に置いてあります。お客さんが見つからなかったら、連絡してください。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯，理想的成都住宿酒店
酒店位置市中心，交通便捷，環境衛生清靜清潔，房價合理，係成都工幹旅遊住宿至佳選擇之一。
Response from 小雅 on 23 Oct 2018
感谢您的评论，能为您提供是我们的荣幸，我们会继续努力的，请您继续支持丽雅，期待你的再次光临哦

8/10 Good

Choi Yuk Noven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
valuable choice
just difficult to find the entrance, breakfast is below average, but the location is good
Response from MAGGIE on 23 Oct 2018
Thank you for your valuable advice. We regularly adjust the breakfast. We look forward to your next stay. We sincerely look forward to seeing you again.

8/10 Good

shuquan

Liked: Cleanliness, staff & service, property conditions & facilities
格局一般，房间用品比较陈旧.感觉有点不太干净的.
Response from 小雅 on 23 Oct 2018
感谢您提出的宝贵意见，我们会加强卫生细节的管理，任然期待您的再次光临

8/10 Good

Chantho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 小雅 on 23 Oct 2018
感谢您的评论，祝您生活愉快

4/10 Poor

Katsuya

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from 小雅 on 23 Oct 2018
感谢您的评论，期待您的再次光临，祝你天天开心

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
地點便利，房間舒適，唯早餐安排欠理想
同時預約兩個雙人床房間，酒店貼心安排相鄰房間(唯一間較大)。地點便利，鄰近地鐵站、四川科技館及藝術館。美中不足是每個房間只能安排「一份」早餐，建議根據入住人數安排免得令住客失預算。

6/10 Okay

Kawa, JAPAN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
顧客視点のサービス不足
立地も良く、部屋の設備も良いので、ホテルとしては及第点である。 但し、外国人への顧客サービスとして、中国元への外貨交換は重要なサービスであるのに、心良くやって頂けなかった。何度か交渉して、外貨交換して頂けるとの回答を得たが、信用できないので、観光する時間を割いて、中国銀行で外貨交換した。 ホテルは立派で申し分ないが、顧客視点からのサービスが不足していると思われる。