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Reviews of JAHO Forstar Hotel Wenshuyuan Branch

4 out of 5
JAHO Forstar Hotel Wenshuyuan Branch
No. 152 Wenwu Road, Qingyang District, Chengdu

Reviews

6.8
Rating 10 - Excellent. 2 out of 30 reviews" "
Rating 8 - Good. 15 out of 30 reviews" "
Rating 6 - Okay. 8 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 3 out of 30 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
China so far so good
Stayed 4 nights in Sep 2018
Response from LI on 6 Oct 2018
Dear distinguished guest: Thank you for your affirmation of the good Fausta Manjusri. With your support, we will try our best to do better. Whether you are on holiday or business trip, we are your good choice. Thank you again for your support. All the staff of the hotel eagerly look forward to your coming again!

2/10 Terrible

Chay huang sharon

Disliked: Staff & service
Bad place bad staff
I was charged $20 for the room card when they did not inform that it cost $20 if its missing. I could not even remember they gave me 1 or 2 card but they insisted. If they have told me it cost $20 beforehand I could have not taken the second piece if I did. And I could not read Chinese words which they said it's written at the back. I find them unreasonable.
Stayed 1 night in Jun 2018
Response from LI on 24 Jun 2018
Distinguished guests: best wishes from Chengdu Jia Hao Fu Da Hotel. I would like to thank you for choosing to stay in Chengdu's good fortune. We are very honored to provide you with service, first of all the unsatisfactory apology to you, we will make efforts to improve, the problem of housing card compensation needs to explain to you, the hotel room card lost a need to compensate RMB 10 yuan, when you checked in, you gave you a clear label on the room card set, this gives you Dai frost All the colleagues in the hotel are waiting for you to come again. Bon Voyage!

8/10 Good

pingsang, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sightsee
Transport good, local food easy find, good sightsee place for WenzuYuan文殊院
Stayed 3 nights in Apr 2018
Response from LI on 23 Apr 2018
Your Excellency: Thank you for your generous praise for our hotel! Your recognition and recommendation to the hotel is the driving force for our untiring efforts. We carry out our heart and sincerity into every detail of our service. We hope to bring you the feeling of home and the warmth of family. We are honored to have a good time with you in the chayeda Manjusri house. All the staff in the hotel are looking forward to your next visit.

8/10 Good

tony, Toronto, Canada

Liked: Staff & service
Nice hotel close to subway
Hotel is not far away from subway station. There many bus routes nearby. Eat around the hotel is nearby. The famous historical Wen Shui Yuan is nearby. You have to ask nearby residents to tell you where is the hotel because it is on a private narrow route, you can easily miss the entrance. But, it is near police station, that is very safe.
Stayed 3 nights in Apr 2018
Response from LI on 19 Apr 2018
Honorable guest: Thank you for your honest evaluation. Your recent accommodation experience has not reached your expectations. We are very sorry about that. We are very grateful for the evaluation you gave. We will carry out a planned gradual upgrading. We sincerely hope that we can have the opportunity to welcome you to our hotel again, so that we can serve you better.

8/10 Good

Peter

Liked: Cleanliness
Aw yeah.
Pretty good overall. Would stay again
Response from LI on 19 Apr 2018
My Lord: Thank you for your generous praise of our hotel! Your recognition and recommendation for hotels is the driving force for our untiring efforts. We carry out our heart and sincerity into every detail of our service. We hope to bring you the feeling of home and the warmth of family. We are honored to have a good time with you in the chayeda Manjusri house. All the staff in the hotel are looking forward to your next visit

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to nearby historical sites Great value
Convenient to Catholic Cathedral for the weekend, tourist attraction Wenshudian, as well as subway access to another tourist attraction DuFu (poet's place).
Stayed 1 night in Jan 2018
Response from LI on 19 Jan 2018
Thank you for choosing our forstar Hotel, thank you for your acceptance of our hotel distance Wenshu subway walk only 3 minutes, is near the Metro Line 1, airport bus line No. 2, convenient transportation, no matter where you go to the city center is very convenient oh, we are very happy we have the service to your satisfaction, you're welcome to visit, I wish you a happy life.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
It was a very unpleasant experience. First, the room was like a shoe box but triangular. It doesnt look like that on photos due to nice wide angle lenses they used to take these photos. It is very small, old and looked beat up, dust was on all surfaces. Bathroom was small too and I every time to turn around you hit the wall. Breakfast had mainly Chinese options. They didnt even had a real coffee, only 3-in-1 Nescafe. But the worst thing is that there are bed bugs, not only in one room. When we asked to change the room, the new room had bloody stains on the walls. Yikes. Stay away!
Stayed 6 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Very nice stay. So convinient. Room is very clean.
Stayed 1 night in Jul 2017

8/10 Good

Amanda

Liked: Staff & service, room comfort
Good location and good price
The hotel was very well located. If you want a cheap room in a good location, this is the place.
Stayed 3 nights in May 2017

8/10 Good

Jung Lung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from LIi on 8 Nov 2018
感谢您对酒店一如既往的支持与肯定,酒店也将更加努力为宾客提供专业、周到的服务,更加高品质的酒店产品。衷心期待您的再次光临!

6/10 Okay

Tsutomu

Disliked: Property conditions & facilities, room comfort
もう泊まりたくないです。
安いので泊まりましたが、もう泊まりたくないです。シャワーしかなく、それも隣の音がまる聞こえです。道路からかなり離れています。周辺に何もありません。
Stayed 1 night in Oct 2018
Response from LI on 1 Nov 2018
尊敬している賓客、こんにちは、私は成都嘉良いフロス達の文殊院店を選んで評価を与えてくれてありがとうございます。ホテル地はラバ市の繁華街で、ビジネス、ショッピングはとても便利で、周辺業界は豊富で、超高い性価格はあなたの旅の優先順位よりも、ホテル全体の従業員は誠心誠意あなたのためにサービスしております。いらっしゃいませ、ご生活をお楽しみください。

6/10 Okay

Itaru

Liked: Cleanliness, property conditions & facilities
特に可も不可もない感じ
値段が安いのは物価の問題だと思うので、特に可も不可もない感じ
Stayed 4 nights in Sep 2018
Response from LI on 8 Oct 2018
フロンダホテルの文殊院のお店を選んでいただき、ありがとうございました。

8/10 Good

Verified traveller

Bra hotell.
Stayed 4 nights in Aug 2018
Response from LI on 3 Sept 2018
Thank you for choosing our Fausta Hotel. Thank you for your recognition. Our hotel is only about 3 minutes'walk from the entrance of the Manjushua Metro. There are subway line 1 and airport bus line 2 nearby. The transportation is convenient. No matter where you are going downtown, it is very convenient. We are glad that our service has filled you up. Welcome to your next visit and wish you a happy life.

6/10 Okay

yayun

Liked: Cleanliness
Disliked: Staff & service
一般
6/16早上入住的前台人員臉色和說話的態度不好。但6/17退房的前台人員就蠻和善。 房間是鋪地毯,有股味道。網速時好時慢。 離文殊院很近,地鐵口也在附近。步行就能到達。
Stayed 1 night in Jun 2018
Response from LI on 24 Jun 2018
尊敬的宾客:您好,非常感谢您对我们酒店的选择,同时很感谢您提出的宝贵意见和建议,我们会努力改进。由于我们的失误为您出行带来的不佳体验,我们深表歉意!经了解,当时当班人员为新入职的收银员,对业务熟悉程度有待提高,我们已经安排再次培训,关于地毯酒店已经计划11月左右更新。再次感谢您的反馈,期待您的再次光临,我们会为您提供更优质的服务!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比超高
交通很方便,地鐵站就在旁邊,對面是文殊院,小吃店很多,便利店也比較近。入住退房都很快,服務態度不錯,早餐種類較多。房間內設施有點舊了,不過很乾淨。
Stayed 1 night in Jun 2018
Response from FSD on 19 Jun 2018
非常感谢您的评论,期望您下次光临,谢谢!

6/10 Okay

Verified traveller

平均レベル
価格の割に地下鉄駅に近く、部屋、清潔度は一定レベル。
Stayed 3 nights in Jun 2018
Response from LI on 8 Jun 2018
私たちのホテルを選んでいただき、ありがとうございました。私どものホテルは、地下鉄の入り口から歩いて3分ほどかかります。近くに地下鉄1号線、空港バスの2号線、交通が便利で、都心に行ってもどこでも便利ですよ。今度のご来店をお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from LI on 25 May 2018
Honorable guests, Hello, thank you for choosing Chengdu Forstar Hotel. Your satisfaction is the tenet of our constant service. It is also a great encouragement and support for our service. We are honored to leave a good memory for your trip to Chengdu. We look forward to your visit again!

4/10 Poor

Taka, 兵庫県

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
部屋は綺麗だけど、、、
部屋は綺麗でしたが、洗面所が詰まっていて流れなかった。3泊して、3日とも部屋の掃除に入って貰いましたが、全く直して貰えず、毎回洗面所の貯まった水を抜いてくれるだけ。根本的には直してくれなかった。 また、チェックインの際、予約が入ってないと言われた。もう何ヵ月も前にエクスペディアに支払いも済ませてるのに。エクスペディアが悪いのか、ホテルが悪いのか分かりませんが。。 支払いも済ませてるのに、ホテルから支払いしてくれと言われました。エクスペディアに支払ってるので嫌だと言うと、「わかった。明日事務処理しとく。」と返事だったので、トラブルにならずに助かりました。 朝食は、多くの種類があり楽しめました。飲み物がオレンジジュース含め、温かいのしかないのは残念でしたが。
Stayed 3 nights in Apr 2018
Response from LI on 7 May 2018
尊敬するお客様:素直な評価に感謝します。最近の宿泊体験はご期待に達していないので、申し訳ございません。私たちは、私たちのチームとこれらの情報を共有するために、私たちのチームとの評価を感謝します。私たちは将来の機会があることを期待して、私たちのホテルにお越しいただき、より良いサービスを提供させていただきたいと思います。

8/10 Good

kazunobu

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Oct 2017
Dear guests: Thank you for choosing the Chengdu Forstar Hotel, and in the busy schedule to make time for us to make comments carefully, your praise is the biggest driving force for us to move forward! Quiet and peaceful Wenshufang, bustling Chunxi Road and Chengdu people are very passionate and we look forward to seeing you again!

4/10 Poor

Hsiu-ju

Stayed 1 night in Sep 2017
Hello! Thank you for choosing the Jiahao forstar Hotel Wenshu shop. The room design didn't give you a perfect check-in experience. We're sorry. We'll try our best to improve it. Your satisfaction is our greatest motivation, we will continue to work hard, and dedication to provide you with high quality service. Looking forward to your coming again!

6/10 Okay

Vandita

Disliked: Cleanliness, property conditions & facilities
Average hotel
The hotel is nothing like what it looks in picture. It was in the back side of the residential area. The staff dont speak english at all. The hotel was quite old in its condition. The lobby was empty and the room was not clean. The bathroom was clean but not the room. The room had carpet on the floor which has spots and patches showing that there has been spill and it is not clean properly. The restaurant was also average clean and if you are vegetarian there is not a lot to eat. The room was big. When I booked the hotel I had high hopes but I was quite disappointed.
Stayed 2 nights in Sep 2017
Dear guest, thank you very much for staying in Chengdu Jiahao forstar Wenshu shop. Thank you for your suggestion in the busy schedule, for your comments, we have to reflect the hotel management, we will try to improve in the days after work, strengthen training, improve employee service consciousness and professional knowledge, to provide better service for the guests. We sincerely apologize for the unpleasantness. We look forward to your coming next time and witness our further progress.

8/10 Good

Changqin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2017

8/10 Good

Christopher

Liked: Staff & service, room comfort
Good location, decent rooms.
Great central location close to metro (although a bit tricky to find the entrance from the street). Room was relatively clean, staff friendly and helpful although very limited English proficiency (as in most hotels in China in my experience).Tried the breakfast buffet once and was not impressed. Awful machine coffee. I'd recommend this hotel if you, like us, mainly want a centrally located hotel where you can relax after a busy day on the streets.
Stayed 4 nights in Aug 2017

8/10 Good

Wing Chun

Liked: Cleanliness, staff & service
Disliked: Room comfort

6/10 Okay

よちお, 東京

Disliked: Staff & service
価格の割にはいいかも!
ホテルの前の駐車場件 私有道路みたいのが あり少地下鉄の駅からは3〜4分でした。 深夜空港からタクシーで高速代込みで67元。 その後コンビニを駅とは反対方向に探してしまいましたが、翌日、ホテルから地下鉄の間にコンビニがあるのに気づきました... ホテルの近くには深夜に営業している果物屋もあり 飲み物はそこで買えます。 ベッドメーキングは5泊でシーツが変わることがなかったのでこの評価です。 古さとかは気にしないため料金の割にはいいと思います。 ブッフェタイプの朝食は、現地のもの感があって美味しかったです。

8/10 Good

Ka kin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得再住
十分干淨和寧靜 交通方便

6/10 Okay

Eduardo, Buenos Aires, Argentina

Liked: Cleanliness, room comfort
Hotel importante pero poco inglés
El hotel está al fondo de un estacionamiento por lo que puede resultar dificil de encontrar. El personal en general no habla inglés por lo que resultó complicado obtener información de la ciudad. En el lobby y muchas partes del hotel se puede fumar lo que nos resultó un poco desagradable. La ubicación es bastante buena, muy cerca del subte y del templo Wenshuyuan aunque creo que es más turística la zona del templo Wuhou (de aquí salen muchas excursiones).
Response from 弗斯达酒店 on 24 Apr 2017
Invitados de honor, gracias a su estancia en Chengdu ka bien Firth da Wenshu tienda.Gracias a observaciones valiosas propuestas en su apretada agenda para usted, para sus observaciones a la gestión del Hotel, que se refleja en el futuro, vamos a trabajar para mejorar y reforzar los servicios relacionados con la capacitación, sensibilización y conocimiento profesional de los empleados, proporcionar servicios de mayor calidad para los invitados.La trae desagradable, que mis sinceras disculpas.Esta espera a su próxima y más, testimonio de nuestro progreso.

6/10 Okay

CHUNG YUAN

Liked: Staff & service, room comfort
離地鉄近
離地鉄近

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
12月晚上1点到,当晚没燃气没热水,酒店和好订网在到达之前没任何通知,前台说可以取消,打给网站请他们重订一间,1点客服下班了转给英文客服,转接种断线了再也打不进去! 房间就是边角上特别小一房间,算上卫生间不到15平!早餐烂。宣传自己准四,不如住快捷酒店。