Ratings based on 788 verified reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 21-Sep-2019
Easily accessible....room near restaurant. Lovely veiws and gardens for a walk. Altogether a good stay. Thank you.
5 out of 5
by a verified traveller

Posted 14-Sep-2019
Good size room, comfortable bed. Clean bathroom and soft towels
5 out of 5
by a verified traveller

Posted 08-Sep-2019
Very comfortable! Easy parking, nice garden, comfortable rooms and good sleep! Very eating areas too!
2 out of 5
by a verified traveller

Posted 02-Sep-2019
On check-in, we had to wait for a long time for a member of staff to notice us, after a long and hot drive. Once we were noticed, the member of staff was friendly, but she gave us a key to a room, which once we used it to enter the room, had other guests' belongings in it!! Luckily the guests themselves were not in the room, otherwise it would have been very embarrassing for all of us! On going back down to reception to let them know that they had given me the key to someone elses room, the receptionist just laughed and gave me another key, forgetting to ask for the other guest's key back... so once I found our room (which luckily was empty this time!), I then had to return the other key to the other guestroom. Obviously this was a vast security breach, as their belongings and valuables were in that room, to which I had the key!! Later on, I asked for two towelling robes to use for the swimming pool, and was told that these would be available after we had eaten our dinner. Once I returned to the reception desk after dinner, these were still not available; the reception clerk rang housekeeping whilst I was there, but after standing and waiting for 5mins, I told him not to worry, as I would use the swimming pool towels, to walk back to my room, as I did not want to miss the last half hour of the pool being open. The original reception staff also did not tell us what time breakfast would be served until, and there was much confusion over this when I rang down, as it was a BH.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 31-Aug-2019
3 out of 5
by a verified traveller

This traveller left a rating score only Posted 29-Aug-2019
5 out of 5
by a verified traveller from Toronto

Posted 27-Aug-2019
This is a nice property with decent rooms, but what stood out for us was the level of service in the dining room, but even more so the front desk. Everyone who dealt with us there went out of their way to do whatever it took to make us happy.
2 out of 5
by a verified traveller

Posted 25-Aug-2019
Disappointing stay in this so called 4 star hotel. It was way out of town and in an old building with no air conditioning or lift. And no concierge or porter available. The receptionist who checked us in was very accomodating in helping take our luggage to the 2nd floor but on check out no one was able to help us. I would find somewhere else to stay if I travelled through Cheltenham again. This property is not worthy of 4 stars!
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 22-Aug-2019
4 out of 5
by a verified traveller

Posted 17-Aug-2019
Room size was excellent, beds were very comfortable.