Ratings based on 2,087 verified reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 22-Aug-2019
Great location for us! Would definitely come back!
5 out of 5
by a verified traveller

Posted 20-Aug-2019
Great staff. Nice and clean! We would definitely stay here again!
Comment from Hotel Management
20-Aug-2019 by Hotel Management, Hotel Management
Thank you for the perfect rating. We hope to see you again in the near future.
3 out of 5
by a verified traveller from Mass

Posted 20-Aug-2019
The buffet breakfast is disappointing Such as the oak meal was gone Down to the bottom and they never replaced it with a new pot And we were there from 9:30 am to 20:30am For three times. Aug 17 to aug 19
1 out of 5
by a verified traveller

Posted 19-Aug-2019
My keys didnt work. They put my deposit onto the wrong account.
Comment from Hotel Management
20-Aug-2019 by Customer Service, Hotel Management
Thank you for sharing your feedback. We regret that your experience with us was less than ideal. We're disappointed to hear the service you received wasn't up to par. Providing our guests with exceptional service is something we take seriously, so we apologize for the inconveniences you faced. Please know this will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us another chance to show you the service we're truly capable of providing.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 15-Aug-2019
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 10-Aug-2019
2 out of 5
by a verified traveller

Posted 09-Aug-2019
Room is small and air conditioner is noisy. Roomservice phone number is not function and take long time for them to respond. Location is very good
Comment from Hotel Management
09-Aug-2019 by Customer Service, Hotel Management
We appreciate the feedback. We're disappointed you had such challenges during your time with us. We regret the problems you had with the sound levels in the rooms and that your stay didn't exceed your expectations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.
4 out of 5
by a verified traveller from Toronto

Posted 06-Aug-2019
Property is well situated between Midtown and lower Manhattan, with transportation and nearby shopping, this property is a great place to stay.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 05-Aug-2019
5 out of 5
by a verified traveller

Posted 04-Aug-2019
Clean and nice room. Had a stain on the carpet when we went in the room.