Property grounds

Reviews of Quality Inn & Suites Lexington

2.5 out of 5
Quality Inn & Suites Lexington
440 Bedford St, Lexington, MA

Reviews

7.0

Good

Rating 10 - Excellent. 227 out of 1000 reviews" "
Rating 8 - Good. 331 out of 1000 reviews" "
Rating 6 - Okay. 217 out of 1000 reviews" "
Rating 4 - Poor. 128 out of 1000 reviews" "
Rating 2 - Terrible. 97 out of 1000 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner/manager always greeted us with a friendly smile. The hotel was always clean and the staff was super friendly. I would definitely stay there again if in the area.
Stayed 5 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2022

4/10 Poor

Nancy, Elburn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff at the front desk were very confused. Hospitality missed several items in the room. Hairdryer and TV were broken. Breakfast was excellent, but hours limited and missed it on the first of a five day stay.
Stayed 6 nights in May 2022

6/10 Okay

Daniel

Business traveller
ok
Beds are not particularly comfy and there was some construction going on next door which was pretty annoying in the morning. Otherwise the hotel is fine. Easy to find in what seems to be a safe neighborhood and close some good restaurants.
Stayed 4 nights in May 2022

6/10 Okay

Kimberly

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to visit our daughter
Comfortable, pleasant room and bathroom. Lovely breakfast. Quiet setting.
Stayed 1 night in May 2022

10/10 Excellent

Sheto

Liked: Cleanliness, amenities, property conditions & facilities
Just check the mold and freshness
Stayed 1 night in May 2022

8/10 Good

lou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast
Stayed 3 nights in May 2022

8/10 Good

Ron

Liked: Cleanliness
Location was too far away from what I wanted to see.
Stayed 8 nights in Apr 2022

2/10 Terrible

Glenda Sofia

Stayed 3 nights in May 2022

8/10 Good

Robert

Liked: Staff & service, amenities, property conditions & facilities
Room was clean and tidy. Lamp next to bed too bright.
Stayed 1 night in May 2022

4/10 Poor

Dingwei

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and Amenities are extremely poor.
Stayed 1 night in May 2022

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service, amenities
Property was really beat could use upgrades. Breakfast was decent.
Stayed 1 night in May 2022

4/10 Poor

Claire

Disliked: Staff & service, room comfort
Don't stay here
The smoke detector was pinging. I asked person at desk to fix. Then I asked again. Through 2 night stay the thing never got fixed. Will reportt to fire department. In room phone was pulled. Desk did not want to get calls. Hair dryer not working. Water temp was lukewarm at best. Took tepid showers.
Stayed 2 nights in May 2022

8/10 Good

Harvesh

Stayed 2 nights in May 2022

4/10 Poor

Nathaniel

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Kind of disappointing but hey it was cheap
Stayed 1 night in May 2022

8/10 Good

Alisa

Business traveller
Fair price.
Stayed 6 nights in May 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

Josee

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
As always, a comfortable stay. I like that we can bring our breakfast in our room. I feel safer that way.
Stayed 1 night in May 2022

6/10 Okay

Richard

Liked: Cleanliness, staff & service, room comfort
The outside looks very run down. Rat traps at the end of the buildings. But with that said the room was clean.
Stayed 2 nights in May 2022

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Shengdong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and confort
Stayed 1 night in May 2022

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and price!
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable- Friendly staff .
Stayed 1 night in Apr 2022

6/10 Okay

mary, Smyrna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room had a hole in the wall. The frezeer was all frosted up so you had a hard time closing fridge. The bathtub was disgusting. It needed to be scrubbed because you could see the dirt. Would not take a shower or bath in it. Cleaners are not doing a good job of cleaning the rooms.
Stayed 3 nights in Apr 2022

8/10 Good

Michael

Liked: Staff & service
I have stayed at places for 50 dollars a night that were just like the rooms here and I paid over 100 for a night here.
Stayed 1 night in Apr 2022

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. We had what we needed as needed and the breakfast we great. Would stay again.
Stayed 2 nights in Apr 2022

2/10 Terrible

Viswanatham

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and Amenities in the room are extremely poor and not worth the money
Stayed 1 night in Apr 2022

10/10 Excellent

Srikanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Disappointed
Bathtub faucet wasn't securely attached to the wall; there wasn't enough nice hot water for a shower; the exterior of the hotel complex needs to be refreshened; our room wasn't made up yesterday.
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The room is clean. They served hot breakfast. Staffs are nice.
Stayed 2 nights in Apr 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Overflow of tuB
BATHROOM TUB AND WALLS WERE DIRTY. THE TUB WHEN TAKING A SHOWER WAS FILLING UP AND DIRT THAT I WAS TAKING OFF MY BODY WAS AROUND MY FEET. VERY DISAPPOINTED!
Stayed 2 nights in Apr 2022

10/10 Excellent

Blanca

Stayed 3 nights in Mar 2022

10/10 Excellent

Robin, Arlington

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The place could use updating
Stayed 1 night in Mar 2022

6/10 Okay

Vedang

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022

8/10 Good

Priscilla

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean but shabby on the outside, tv channels were lacking and there was no TV guide to see programs available. Overall experience is “meh”
Stayed 1 night in Mar 2022

4/10 Poor

Eward

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The property is old and in dis-repair. Broken toilet seat, sink faucet, safety latch on door required multiple room changes. I finally got a good room on the fourth and final night.
Stayed 2 nights in Mar 2022

6/10 Okay

Harold

Disliked: Property conditions & facilities
Broken ironing board. TV remote did not work, no ashtray in smoking room.
Stayed 2 nights in Mar 2022

10/10 Excellent

david, Greenwich

Liked: Cleanliness, staff & service, amenities
Good enough facility at a good price.
Stayed 1 night in Mar 2022

6/10 Okay

grace

Liked: Staff & service
I booked a non-smoking room and I was warned that it is non-smoking room as well when I checked in. However, there was a hole burned by cigarette in the top layer of the blanket.
Stayed 1 night in Mar 2022

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Steven

Stayed 3 nights in Mar 2022

8/10 Good

James

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Dianne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
General business
It was fine for business travel good pricing but i did not like the surprise of 200 security deposit I do not think the credit card should be charged at all unless there is an issue
Stayed 2 nights in Feb 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old hotel
Old hotel, damage everywhere, a leaky roof, some rooms have a strong smoke odor. Decent breakfast. Friendly staff.
Stayed 1 night in Feb 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stain on comforter, dirty room , toilet not flushing, tub wouldn’t drain, curtains ripped , key wouldn’t work so had to change rooms. The only positive was location. Otherwise a horrible stay
Stayed 1 night in Feb 2022

6/10 Okay

Harold

Business traveller
Liked: Staff & service, amenities
Helpful staff
Stayed 3 nights in Jan 2022